Applying for British Passport online

Got a letter from PO with a new form asking me to fill in my parents' details.

We knew that was going to happen right

pretty useless online system

malafat wrote:Got a letter from PO with a new form asking me to fill in my parents' details.
We knew that was going to happen right
pretty useless online system

Unbelievable! If passport office needed these details, why didn't they ask for it when the application was submitted? The whole point of the online system was to make sure people fill in the correct part of the form.

This is a waste of people's time! again, I regret I didn't just use post office's check & send service

malafat wrote:Got a letter from PO with a new form asking me to fill in my parents' details.
We knew that was going to happen right
pretty useless online system

Unbelievable! If passport office needed these details, why didn't they ask for it when the application was submitted? The whole point of the online system was to make sure people fill in the correct part of the form.

This is a waste of people's time! again, I regret I didn't just use post office's check & send service

I am so glad that I chose to complete the paper form and use PO check and send!!

ken218 wrote:

malafat wrote:Got a letter from PO with a new form asking me to fill in my parents' details.
We knew that was going to happen right
pretty useless online system

Unbelievable! If passport office needed these details, why didn't they ask for it when the application was submitted? The whole point of the online system was to make sure people fill in the correct part of the form.

This is a waste of people's time! again, I regret I didn't just use post office's check & send service

Ken

To get things speed up
Fill in a normal paper application form, get the same person sign it for you and wait until PO sends you the letter.

You will need a ref number for correspondence, so once you get it just stick it and turn around.

This is best we can do

Hope they will consider this technical problem and review our application fairly soon.

I am posting them back today-the letter was dated yesterday so not too bad

and the rest of ppl. please avoid the online system

malafat wrote:

ken218 wrote:

malafat wrote:Got a letter from PO with a new form asking me to fill in my parents' details.
We knew that was going to happen right
pretty useless online system

Unbelievable! If passport office needed these details, why didn't they ask for it when the application was submitted? The whole point of the online system was to make sure people fill in the correct part of the form.

This is a waste of people's time! again, I regret I didn't just use post office's check & send service

Ken

To get things speed up
Fill in a normal paper application form, get the same person sign it for you and wait until PO sends you the letter.

You will need a ref number for correspondence, so once you get it just stick it and turn around.

This is best we can do

Hope they will consider this technical problem and review our application fairly soon.

I am posting them back today-the letter was dated yesterday so not too bad

and the rest of ppl. please avoid the online system

Strange! that mean we have to do same fill in up parents details. this is absolutely ridicules online system. I regret my self shouldn't use online system now a waiting for that letter to fill in up parents details.

malafat is there anything change on your online status page. I mean in web tracking?

I can't log in as I didn't write the password/username down.

But to give you an idea;
They started processing my application on Mar 26
The letter was dated Apr 8

So roughly it took them 2 weeks to realize that the parents' details were missing.

Also you will see when the letter comes, they were not apologetic at all nor admitting their fault but rather telling me that I forgot to input these details!

malafat wrote:I can't log in as I didn't write the password/username down.

But to give you an idea;
They started processing my application on Mar 26
The letter was dated Apr 8

So roughly it took them 2 weeks to realize that the parents' details were missing.

Also you will see when the letter comes, they were not apologetic at all nor admitting their fault but rather telling me that I forgot to input these details!

Mate you should have write a cover letter to clarify that , it was not your fault , in their online form there are not any potion to insert parents details.. by the way hope for the best let see what happen with ken

Regarding the declaration form is it page 3 i.e. the declaration and countersignature page that only needs to be sent and not the other pages of the application form ??

That is correct.

Oh good, I printed off the complete form and only sent page 3. I was doubting myself that I should have to send the complete form.

Anyone have any updates to their online applications ?

shabz_81 wrote:Anyone have any updates to their online applications ?

not yet mate, still waiting

Apparently it takes 1 week to log received forms onto their systems for the status to be updated. I submitted our babies form last Tuesday 8th April form received Wednesday 9th April sent via recorded delivery. Now awaiting status change

Submitted online : 6th April 2014
Posted : 8th April 2014 @8:10 AM (Next day before 1 PM delivery)
Received by PO : 9th April 2014.
Status : Awaiting information from the applicant on 14-April-2014 @ 10:36

Does anyone know if it is the Peterborough office that issues the passport or do they pass on the applications on from there to the local regional offices. Like we are in Manchester so the form has been passed onto the Liverpool office to deal with.

Status update:

Applied: 2014-03-25
PO location: Newport
Documents arrived at PO: 2014-03-27
Status: Declaration form received, being processed (2014-04-08)
Interview Letter received: 2014-04-15 (dated 2014-04-13)
Problem: They cannot find this reference number when I called to book an interview

Applied: 2014-03-25
PO location: Peterborough
Documents arrived at PO: 2014-03-27
Status: Declaration form received, being processed (2014-04-07)

ken218 wrote:Status update:

Applied: 2014-03-25
PO location: Newport
Documents arrived at PO: 2014-03-27
Status: Awaiting information from the applicant (2014-04-08)
Interview Letter received: 2014-04-15 (dated 2014-04-13)
Problem: They cannot find this reference number when I called to book an interview

Applied: 2014-03-25
PO location: Peterborough
Documents arrived at PO: 2014-03-27
Status: Declaration form received, being processed (2014-04-07)

Hi Ken

You haven't provided parents details right?

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

ken218 wrote:

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

This is odd

why they are wasting my time?

malafat wrote:

ken218 wrote:

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

This is odd
why they are wasting my time?

Well, I am not able to book my appointment despite the interview letter... so I am not better off

called them again

The lady says each circumstance is different and you can not compare

I asked her if she is aware of the online system not asking parents details, she said "no"

ken218 wrote:

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

Congratulations! very happy to hear that you have received interview letter. please contact with HMPO and ask them regarding your reference number. could you please check your online status what is it showing now?
I am so exited I might get my letter with in couple of day.
wish you very good luck

dial2all wrote:

ken218 wrote:

malafat wrote: Hi Ken, You haven't provided parents details right?

Nope, They never asked for that.

Congratulations! very happy to hear that you have received interview letter. please contact with HMPO and ask them regarding your reference number. could you please check your online status what is it showing now?
I am so exited I might get my letter with in couple of day.
wish you very good luck

Called HMPO 3 times, twice to try to book appointments, both times they couldn't find my application/reference number. The third to try to enquire what is going on with my application - again, they couldn't find it.
They said they sent an email to the local passport office, and they will get back to me within 48 hours...

I am very disappointed in the service they provide!

ken218 wrote:

malafat wrote: Hi Ken
You haven't provided parents details right?

Nope, They never asked for that.

what is your online status showing now???