Capita threatening letters

My wife and I married in the UK 6 years ago. She is Japanese and I am an EU citizen.
Five years ago my wife applied and was granted residence and work permit for 5 years.
This permit expired 3 weeks ago and, although my wife is fully entitled to remain in the UK with me, we decided to apply for a new permit through an agency.
Before we even had time to gather all the needed documents, we received 2 threatening letters from Capita in a matter of one week.
How can Capita be sending letters with such wording to someone who has the right to remain in the UK?
Should not they know the background of each case if they work for the HO as they claim?
How can we stop these people from harassing my wife as this is affecting her psychological health?
Than you in advance for your advice.

Sadly, she is not alone.

Moreover, note that EEA residence documents are not compulsory.

Need to write to Capita explaining your wife's status to them..

You have been in employment for a continuous 5 years period I guess?

Txakurra wrote:My wife and I married in the UK 6 years ago. She is Japanese and I am an EU citizen.
Five years ago my wife applied and was granted residence and work permit for 5 years.
This permit expired 3 weeks ago and, although my wife is fully entitled to remain in the UK with me, we decided to apply for a new permit through an agency.
Before we even had time to gather all the needed documents, we received 2 threatening letters from Capita in a matter of one week.
How can Capita be sending letters with such wording to someone who has the right to remain in the UK?
Should not they know the background of each case if they work for the HO as they claim?
How can we stop these people from harassing my wife as this is affecting her psychological health?
Than you in advance for your advice.

Suggest 1) a cease and desist letter to Capita would be in order
&
2) file a letter reporting your concerns over (mis)handling of personal information to ICO
https://ico.org.uk/concerns

Dear Obie,

They sent us an email requesting a copy of our marriage certificate and a copy of my identification.
We sent them both but they replied saying they need a colour scan of the certificate, a clour copy of my biometric passport inserted of my ID card and... a certified translation of our marriage certificate!
Since we got married in the UK and the previous black and white scan showed everything was in English, you can imagine our surprise!
It is beginning to look like a Kafka novel...

Does your wife qualify for right of Permanent Residence?

Dear Vinny,

Thank you very much for the link.
If by the end of the day on Tuesday Capita still has not confirmed they are ceasing their harassment as I requested, I will try and get in touch with my MP.
Thanks again.

Dear Obie,

No, my wife does not quaslify for permanent residence because we left the UK during 2 years.
This is why we go for the usual resdidence permit.

Dear Vinny,

My wife just found this article backing the argument made in the video you sent me a link of:
http://asirt.org.uk/wordpress/?p=65

Txakurra wrote:Dear Obie,

They sent us an email requesting a copy of our marriage certificate and a copy of my identification.
We sent them both but they replied saying they need a colour scan of the certificate, a clour copy of my biometric passport inserted of my ID card and... a certified translation of our marriage certificate!
Since we got married in the UK and the previous black and white scan showed everything was in English, you can imagine our surprise!
It is beginning to look like a Kafka novel...

You could point out that marriage certificate and passports were already checked by UKVI.
If you want to play the same game you could ask about proof that Capita has the right to supersede UKVI.

Good point MGB!

Hi everyone,

I am the Japanese wife in question. My chief concerns, among many others, are:

- That Home Office has apparently given my personal information to a third-party private company without notifying me first. Is this not in breach of Date Protection Law?

- That the said information is totally and absolutely incorrect. Yet CAPITA continues to use it to persecute me after my pointing it out, explaining and providing further information (which I wonder I am obliged to at all). Is it legal?

- That the letters have no identifiable signatures, in spite of their highly insulting and threatening contents. Do such letters, emails etc. have any legal validity?

- My health is being seriously affected by the actions of CAPITA. Is there any way I can be compensated for such damage?

Any advice would be much appreciated.

Simply do a EEA2 application and ignore Capita.
It is not worth to ruin your nerves.

mgb wrote:Simply do a EEA2 application and ignore Capita.
It is not worth to ruin your nerves.

You've missed the point. ingeborgisbjorn has already been issued with an EEA2 permit over 5 years ago and now qualifies for permanent residence.

Regarding to posting nr. 8 it is not possible.

ingeborgisbjorn wrote:Hi everyone,

I am the Japanese wife in question. My chief concerns, among many others, are:

- That Home Office has apparently given my personal information to a third-party private company without notifying me first. Is this not in breach of Date Protection Law?

- That the said information is totally and absolutely incorrect. Yet CAPITA continues to use it to persecute me after my pointing it out, explaining and providing further information (which I wonder I am obliged to at all). Is it legal?

- That the letters have no identifiable signatures, in spite of their highly insulting and threatening contents. Do such letters, emails etc. have any legal validity?

- My health is being seriously affected by the actions of CAPITA. Is there any way I can be compensated for such damage?

Any advice would be much appreciated.

As well as contacting your MP for advice & support, suggest
1) a cease and desist letter to Capita would be in order
&
2) file a letter reporting your concerns over data protection & (mis)handling of personal information to ICO
https://ico.org.uk/concerns

mgb wrote:Regarding to posting nr. 8 it is not possible.

Sorry, I missed that!