george80 wrote:This has been a useful forum for me so thought Id add my timeline. I am currently on a tier 1 general (ex HSMP) applying as an unmarried partner.
EEA2 sent & received 19/9
COA recevied 18/10 - with right to continue to work stated on the letter
Passports requested 21/10 & received 30/10
May i ask how did you request for your passport?
I called them around 16th Oct and was told this has to be done online using the form. I filled out the form and sent it to the email address on their website on 18th Oct.
However I still haven't received my passport yet. I have called UKBA 3 times and every single time I was told a different story.
First time was mid-week last week and the lady I spoke to was helpful and she was happy to check the status of request for me. She said it's been logged on the system however UKBA usually aims to send the documents within 5 working days so if I dont receive anything by Friday I could call again to check.
Unfortunately by the end of that week, my passport was still not returned therefore I called again. This time I was told it is not possible to check for me whether my request is logged or if the documents are returned.
During this second call, I was advised that as they can’t do anything to help me, the only thing I can do is to send another request and send it to RODRequests@homeoffice.gsi.gov.uk
I therefore sent out a second request last Friday and again didn’t receive any response.
This morning I made another call to UKBA and I was hoping someone could share some information with me. This time I was told, although earlier in the month some UKBA employee had been able to provide me with the details that my request had been logged, UKBA is not supposed to do so and they should only advise me to wait. The lady I spoke to this morning insisted that when it comes to document return request, communication has to be done online. I inquired of the estimate process time of 21 days as stated on UKBA’s website however she insisted that this is not a guidance and there is nothing they will be able to do over the phone for me in the future.
What she means is basically I shouldn’t call again even after 21 days.
I sent my passport request to RODRequests@homeoffice.gsi.gov.uk
as well as LiverpoolEuro.PassportReturns@homeoffice.gsi.gov.uk
both of these emails are on the website and Im not sure which one worked however someone else on this forum said to use the liverpooleuro one which i dont think is the one they tell you to use on the phone. all a bit confusing really but I would recomend sending another to the liverpooleuro address. When you send it you will get a reply saying they hope to send to you within 5 days
I also send them a return special delivery envelope.