New Indian Passport lost in transit

Hi Members
I had applied for a renewal of indian passport on 14/07/2014 in HCI london. They say the new passport was sent using the Royal mail special delivery envelope on 21/07/2014 but I havent recieved it yet. Royal mail say they cant see this item in their system yet meaning it wasnt recieved by them so far.

Is anyone else missing their passport/s around similar dates or is it just my luck. We are meant to travel in less than a week.
Also do u have any advice for me on the way fwd.
Any response appreciated.

Many Thanks
Sap76484

is there a proof of posting?

Thanks for your reply.
HCI has given me a Royal mail tracking number - which Royal mail say has not been recieved by them at all i.e. the number is a valid tracking number but one that doesnt show up on their systems so they claim it has not been scanned at any of their collection points etc. HCI are being uncooperative as awalys they dont respond on phone, only emails. And their responses are one liners with no actual useful information. There is no way to escalate or get any reconfirmation/evidence , of them having posted the passport as they claim

perhaps try to attend their open days
https://www.hcilondon.in/openday.html

Hi sap76484,

I am in the same boat. My passport was also maile by special 24 hour delivery by royal mail. The tracking number shows not a single entry. Its like it was never mailed! But i have the mail receipt.

Could you tell me whats your update? what happened?
Please help.

Hi Sap,

Please update your status.
I am in the same situation.