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Account confirmation email not being sent

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severnaya
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Posts: 26
Joined: Tue Jul 10, 2012 7:10 pm

Account confirmation email not being sent

Post by severnaya » Fri Dec 30, 2016 10:12 am

Could a mod take a look at my friend's account please? Username is chaikhosi. He registered yesterday but the confirmation email never turned up.

He has tried requesting it again and checked his spam folder... no dice. Cheers :-)

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CR001
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Joined: Thu Mar 08, 2012 10:55 pm
Location: London
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South Africa

Re: Account confirmation email not being sent

Post by CR001 » Fri Dec 30, 2016 10:20 am

The moderators have no control over account registrations and emails sent when registering.

He is registered and his profile is active. Has he tried logging in??
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

noajthan
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Posts: 14911
Joined: Sat Oct 25, 2014 11:31 am
Location: UK

Re: Account confirmation email not being sent

Post by noajthan » Fri Dec 30, 2016 10:35 am

Valid email address?
Mail account receiving other mail?
Mail rules correct?
Spam filter correct?
No domains blocked?
All that is gold does not glitter; Not all those who wander are lost. E&OE.

severnaya
Newly Registered
Posts: 26
Joined: Tue Jul 10, 2012 7:10 pm

Re: Account confirmation email not being sent

Post by severnaya » Sat Dec 31, 2016 12:55 am

He just tried logging in here on my PC, but got the following error:
The specified username is currently inactive. If you have problems activating your account, please contact a board administrator.

He can't contact an administrator as suggested, because you have to be logged in to do that...

His email is valid and working for other stuff, no domains blocked and nothing showing up in the spam folder. Your confirmation resend form appears to work, with a message that the confirmation has been resent, but it doesn't arrive. Blocked secretly at your end for some reason?

Would someone be able to manually approve his account please?

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CR001
Moderator
Posts: 86958
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: Account confirmation email not being sent

Post by CR001 » Sat Dec 31, 2016 11:33 am

Ask your friend to try now. I have manually activated so it should work.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

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