Received Ceremony confirmation but not HO App status letter

Hi,

We applied for our naturalisation in Aug 2013(applied as family/couple), received Ceremony confirmation letter from Northampton Council on 19/11/2013 for both us (myself and wife).

And couple of days later(i.e. 21/11/2013) my wife received letter from HO stating her application has been successful and I did not receive any letter as such.

When we called Northampton council on (22/11/2013), to check they confirmed that I can attend the ceremony on the basis that my wife received the letter (since we applied as couple/family) and confirmation of Ceremony from Northampton Council.

Today morning another person from Council confirmed that I cannot attend the ceremony since my application status is not received by them from HO.

Since I am the main applicant and I definitely qualify under their conditions, I should have letter from HO.

Unfortunately the scheduled ceremony is on 18/12/2013 i.e. this Wednesday I need help to understand what are my options and how to get in touch with HO to check the status and request them to send the letter urgently to Northampton Council ?

Any help is highly appreciated.

Thank you....

call HO on 08706067766 option 2