Help with proof of employment

Hello,

I need urgent advise on the proof of employment letter I have from my previous employer. I would like to know if someone can tell me if it is sufficient enough information, or if I need to add/remove anything to this letter. It is hard to scope exactly how much information is needed, so please advise. Many Thanks:


To Whom It May Concern


I am pleased to confirm by request that Raquel Paez was employed by Candle ICT Talent Specialists from 12 April 2001 to 18 August 2005 as a contractor.

Raquel was contracted via Candle to the Australian Department of Defence. Her role was as a 2nd Level Information Technology Consultant for the Defence Remote Access Citrix System Support (DRAS).

While working with Defence, Raquel was required to undertake the following duties:-

2nd level Information Technology Consultant providing support to Australia’s largest network of 70, 000 people, called the Defence Restricted Network (DRN). This involved using ITIL’s (the Information Technology - IT Infrastructure Library) framework to resolve and investigate computer incidents, changes and problems.

System Support to Defence Remote Access Citrix System (DRAS). Maintaining and supporting clients who use DRAS as an alternative method to logging onto the DRN.
Support would include creating DRAS accounts, requesting internet service provider (ISP) accounts, installing DRAS software (Ipass Connect, ISP dial up connection, ICA web client, Citrix Program Neighborhood, virtual private network (VPN) software), and general user account support.

COMPUTER/ IT SKILLS Required for this position:

Platforms: MS Windows NT/2000/XP/2003 Servers and Workstations.
Office Apps: MS Office 2000/XP, MS Outlook 98/2003, MS Publisher 2002, MS Project 98/2000, MS Internet Explorer, Adobe Acrobat 4X/5X, Lotus Notes 4.6X/R5, Citrix Client.

Tools/Apps:
Windows NT: Domain Administration tools, DHCP Manager, WINS manager, User Manager, Server Manager.
Windows 2000/XP: Active Directory for Users and Computers, Computer Management, Event Viewer, Terminal Services Manager.

Other Tools: Dameware, Tivoli Remote Server and Client, Service Center 4/5.

Knowledge and Responsibilities required for this position:

• Excellent time management skills to be able to manage up to 4 or 5 different tasks at a time.
• Develop ideas on better workplace practices for efficiency and benefit of all.
• Knowledge of Windows 2000/2003, and/or Windows XP at the desktop level.
• Highly developed troubleshooting skills in supporting customer’s use of desktop workstations.
• Ability to work effectively as a member of a team to achieve organisational goals
• An understanding of the Information Technology Infrastructure Library (ITIL) framework
• Ensuring timely resolution of problems/changes/incidents to a clients’ satisfaction.
• Create and contribute Knowledgebase articles for the benefit of all IT staff

I would be pleased to confirm this reference or provide further information by contact.

Sincerely

General Manager


18 September 2006

I don't think one need to mention technical expertise in experience letter for HSMP. The most import thing is that job responsibilities should be more specific, more elaborated. So add up all the things you were doing there and make a point for each.

Someone can add up further to this?

COMPUTER/ IT SKILLS Required for this position:

Platforms: MS Windows NT/2000/XP/2003 Servers and Workstations.
Office Apps: MS Office 2000/XP, MS Outlook 98/2003, MS Publisher 2002, MS Project 98/2000, MS Internet Explorer, Adobe Acrobat 4X/5X, Lotus Notes 4.6X/R5, Citrix Client.

Tools/Apps:
Windows NT: Domain Administration tools, DHCP Manager, WINS manager, User Manager, Server Manager.
Windows 2000/XP: Active Directory for Users and Computers, Computer Management, Event Viewer, Terminal Services Manager.

Other Tools: Dameware, Tivoli Remote Server and Client, Service Center 4/5.

This part is realy unnecessary. This is not resume.
Your main goal is your responsibilities.