I am in exact situation like you, in my case its Tier 1 extension they have issued me 2 yrs against 3 yrs. The experience and details shared by you has been acting as a guide for me. I have also mailed the below and waiting for them to come back.
ukbacustomercomplaints@homeoffice.gsi.gov.uk, PEOComplaints@homeoffice.gsi.gov.uk
As expected the BRP error guys were of no use and a standard response was sent.
I can understand the pain you went through.
These people should be held legaly responsible for the pain and mental stress one has to go through.
Thanks for your inputs.
Regards,
Trek
pramo wrote:I've finally received my corrected BRP card after a month wait.
Thanks sushdmehta and Greenie for your timely advice.
Based on my experience, I can suggest these:
Though you can hope for the best, always prepare for the worst, so make sure the documentation is extensive though do provide them only those that are necessary.
Though I've paid penalty for applying early, I would still consider it as a safe decision as it gives me quite some time to plan instead of rushing things at the last minute. The issue that I faced was purely bad luck.
It is good to have the necessary guidelines relevant to the application printed out, also go through it thoroughly once so that the case worker understands that you know what you are talking about.
Have these mail id's handy just in case if anything goes wrong, ukbacustomercomplaints@homeoffice.gsi.gov.uk, PEOComplaints@homeoffice.gsi.gov.uk. UKBACustomerComplaints was the only mail id that helped me and I did get a response within a week, so not too bad. Any other mail id's or letters to UKBA was of no use.