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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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 Posted: Sat Jun 16, 2012 11:24 pm Post subject: |
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I was reluctant to send the documents to that address.
I have sent my documents to that address beacuse
a) I visited local tax office and they said HMRC wont accept certified copies from tax office and the return address on reply envelop is fine and i should send my passports to this address.
b) Some one from this forum told me that they send their documents to the same address and got them back within one week.
I am really worried now. |
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faz28
Member
Joined: 12 Feb 2011
Posts: 78
Location: MANCHESTER
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| Posted: Sun Jun 17, 2012 4:46 pm Post subject: |
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| abed9631 wrote: | | jinkazama_11 wrote: | | abed9631 wrote: | | jinkazama_11 wrote: | Thanks
I am bit relaxed now. i will send my passport with a covering note. |
Hi jinkazama_11, have you sent your passport? Any updates received from the HMRC? |
yes i have sent my and my wife's passport last week but haven't received anything back. just worried about losing our passports. |
Thanks for the reply. Please note that I am also in the same boat and worried about my CTC outcome. After being granted ILR in Feb I applied for CTC in mid-March this year. Around 3 wks after making that application I then received a letter from HMRC asking me to provide further evidence in support of my CTC claim. Basically they sent me a form to fill in with immigration details and requested to return that along with my original passport to the CHILD BENEFIT OFFICE in NEWSCASTLE using the prepaid envelope that they also sent with the form. I posted all these by RM next day delivery service on 29th May and the CB office duly received those on time. Yesterday I rang the Tax Credit office for an update and to my surprise they said they haven't received any such documents and my CTC has been rejected. I told them that I did send all the required papers and have the proof of delivery to the NEWCASTLE OFFICE. At this point they said I shouldn't have sent the documents to CB office as they are not responsible to deal with CTC and therefore Tax Credit Office wouldn't be able to provide any update apart from that my claim has been rejected. I was really angry and forced the so called 'advisor' to let me talk to his manager. The manager simply said she doesn't understand why the Tax Credit office would ask me to send something to CB office and it's not their mistake that my passport is now missing. The funny thing is that she then advised to make a new CTC claim and also said that after 3 weeks of making the new claim they will send me a form asking for further documents if needed. AGAIN!!!! Looks like it's going to be the same cycle again. Sheer stupidity beyond anyone's comprehension!! |
After reading ur post even I checked my documents to see where I have sent the documents, yes even I have send the our passports to that address. I don't understand why did Hmrc sent those envelopes but when my documents came back with a covering letter it has tax credit address on it. I don't understand what they are doing. Mine is in appeals & no response yet. |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Sun Jun 17, 2012 8:53 pm Post subject: |
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| faz28 wrote: | | abed9631 wrote: | | jinkazama_11 wrote: | | abed9631 wrote: | | jinkazama_11 wrote: | Thanks
I am bit relaxed now. i will send my passport with a covering note. |
Hi jinkazama_11, have you sent your passport? Any updates received from the HMRC? |
yes i have sent my and my wife's passport last week but haven't received anything back. just worried about losing our passports. |
Thanks for the reply. Please note that I am also in the same boat and worried about my CTC outcome. After being granted ILR in Feb I applied for CTC in mid-March this year. Around 3 wks after making that application I then received a letter from HMRC asking me to provide further evidence in support of my CTC claim. Basically they sent me a form to fill in with immigration details and requested to return that along with my original passport to the CHILD BENEFIT OFFICE in NEWSCASTLE using the prepaid envelope that they also sent with the form. I posted all these by RM next day delivery service on 29th May and the CB office duly received those on time. Yesterday I rang the Tax Credit office for an update and to my surprise they said they haven't received any such documents and my CTC has been rejected. I told them that I did send all the required papers and have the proof of delivery to the NEWCASTLE OFFICE. At this point they said I shouldn't have sent the documents to CB office as they are not responsible to deal with CTC and therefore Tax Credit Office wouldn't be able to provide any update apart from that my claim has been rejected. I was really angry and forced the so called 'advisor' to let me talk to his manager. The manager simply said she doesn't understand why the Tax Credit office would ask me to send something to CB office and it's not their mistake that my passport is now missing. The funny thing is that she then advised to make a new CTC claim and also said that after 3 weeks of making the new claim they will send me a form asking for further documents if needed. AGAIN!!!! Looks like it's going to be the same cycle again. Sheer stupidity beyond anyone's comprehension!! |
After reading ur post even I checked my documents to see where I have sent the documents, yes even I have send the our passports to that address. I don't understand why did Hmrc sent those envelopes but when my documents came back with a covering letter it has tax credit address on it. I don't understand what they are doing. Mine is in appeals & no response yet. |
Hi Faz28
after how many weeks you got your passports back? I am only worried about losing my passports. thanks for your response. |
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faz28
Member
Joined: 12 Feb 2011
Posts: 78
Location: MANCHESTER
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| Posted: Sun Jun 17, 2012 9:00 pm Post subject: |
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| Sent my passports on 22/03/2012. I think I recieved my documents back on 07-10 of April but Covering letter was dated on 30/03/2012. |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Sun Jun 17, 2012 9:06 pm Post subject: |
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| faz28 wrote: | Sent my passports on 22/03/2012. I think I recieved my documents back on 07-10 of April but Covering letter was dated on 30/03/2012
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thanks faz28. Hopefully we ll receive ours back soon.
Hopefully your appeal ll be successful. |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Mon Jun 18, 2012 1:47 pm Post subject: |
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Hi,
Our case is the same. We applied in April for child benefit and child work credit. We got a form to fill asking about confirmation about our immigration status. Sent everything on the same day.
Today I called to check if everything is ok and was told that they have not got documents.
I used Next day Signed For Service and have a proof that they got our documents. I insured my documents with Royal Mail for £1000 compensation, but that is not what I am looking for.
A lady on telephone asked me to call a week later.
I checked with her the address where I sent the docs (it was on the envelope they sent to me to put the docs in) and she told me that it is the address of their Head Office. So the address is correct.
I really hope that my documents will be sent back soon. I am ok to way for their decision but my documents are really needed soon  |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Mon Jun 18, 2012 4:36 pm Post subject: |
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| Preacher wrote: | Hi,
Our case is the same. We applied in April for child benefit and child work credit. We got a form to fill asking about confirmation about our immigration status. Sent everything on the same day.
Today I called to check if everything is ok and was told that they have not got documents.
I used Next day Signed For Service and have a proof that they got our documents. I insured my documents with Royal Mail for £1000 compensation, but that is not what I am looking for.
A lady on telephone asked me to call a week later.
I checked with her the address where I sent the docs (it was on the envelope they sent to me to put the docs in) and she told me that it is the address of their Head Office. So the address is correct.
I really hope that my documents will be sent back soon. I am ok to way for their decision but my documents are really needed soon |
The address on letter is fine, the address on return envelop is different.
I also need my passports |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Tue Jun 19, 2012 9:15 am Post subject: |
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The address on the return envelope is the address of their Head Office - that is what I was told and that is where they check our immigration status.
I hope very much that it is correct information. |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Tue Jun 19, 2012 11:14 am Post subject: |
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| Preacher wrote: | The address on the return envelope is the address of their Head Office - that is what I was told and that is where they check our immigration status.
I hope very much that it is correct information. |
Have you got the address where you send the documents? |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Tue Jun 19, 2012 2:38 pm Post subject: |
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| HM Revenue and Customs, Child Benefit Office (GB), PO Box 1, Newcastle Upon Tyne, NE88 1ZB |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Tue Jun 19, 2012 2:52 pm Post subject: |
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| Preacher wrote: | | HM Revenue and Customs, Child Benefit Office (GB), PO Box 1, Newcastle Upon Tyne, NE88 1ZB |
Me and few others have also sent the documents and passports to this address.
update - I have spoken to tax credit office yesterday, she said they don't know where my passports are and when they are going to return these back. She then gave me child benefit office number and told me to ring them directly as I send the documents to child benefit office.
I rang child benefit office and the person on phone said why you send the passports to us if the claim was for child tax credit. She took RM tracking number from me but couldnt find it on their system. She said that she will ask the "Back Office" to trace my passport and someone will give me a call back within "5 working days". shambles. |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Tue Jun 19, 2012 3:24 pm Post subject: |
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Our situation is just the same.
They said that they did not get our documents. But I have a post office proof that it was delivered. Asked us to call a week later.
Today I got another letter from Child Tax Credit office - asking about our passport to be sent to them by 24.06. Obviously, we are not able to send them and even find out where they are. So we sent the form they asked to fill with explanation - I pray that it will be accepted. |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Tue Jun 19, 2012 3:26 pm Post subject: |
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| Would you be able to give me the direct number you were given - I would like to call as well - maybe we will be able to find out some more info re our passports? |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Tue Jun 19, 2012 5:41 pm Post subject: |
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| Preacher wrote: | | Would you be able to give me the direct number you were given - I would like to call as well - maybe we will be able to find out some more info re our passports? |
its not a direct number. its normal helpline number for child benefit office. u can search it online. |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Wed Jun 20, 2012 8:30 am Post subject: |
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No, problem, thank you, I have that one.
I thought you had another one, which connects directly to the office where we sent out documents. |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Wed Jun 20, 2012 10:26 am Post subject: |
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| Preacher wrote: | No, problem, thank you, I have that one.
I thought you had another one, which connects directly to the office where we sent out documents. |
Did you ring CB office? |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Wed Jun 20, 2012 11:34 am Post subject: |
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| I just rang them again - good news: my documents were located and will be posted to me soon as we need them really urgently because of travel. The lady on the phone was really helpful. |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Wed Jun 20, 2012 1:10 pm Post subject: |
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| Preacher wrote: | | I just rang them again - good news: my documents were located and will be posted to me soon as we need them really urgently because of travel. The lady on the phone was really helpful. |
Do you know how they located your documents? I can ask them the same to locate my documents. when did you send your documents to them?
Thanks |
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Preacher
Junior Member
Joined: 19 Feb 2012
Posts: 34
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| Posted: Thu Jun 21, 2012 9:25 am Post subject: |
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I do not know how they located my documents.
I was told that normally it takes them about 10 working days to put our documents on the system (after receiving them). |
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jinkazama_11
Member of Standing
Joined: 03 Dec 2010
Posts: 149
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| Posted: Thu Jun 21, 2012 2:11 pm Post subject: |
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| thanks |
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