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Biometrics issue at PEO
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raamkres
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Joined: 28 May 2010
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PostPosted: Tue Oct 30, 2012 10:26 am    Post subject: Reply with quote

Got call from Home office today, our PR application is approved.
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newbie_t
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Joined: 06 Dec 2011
Posts: 63

PostPosted: Tue Oct 30, 2012 10:35 am    Post subject: Reply with quote

Hi Raamkres,

If I may ask, what time was your appointment at the PEO on 25th Oct?

Thanks,
Jay
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raamkres
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PostPosted: Tue Oct 30, 2012 11:39 am    Post subject: Reply with quote

newbie_t it was at 10AM.
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newbie_t
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PostPosted: Tue Oct 30, 2012 11:47 am    Post subject: Reply with quote

Thanks Raamkres!
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abhic
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Joined: 30 Oct 2012
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PostPosted: Tue Oct 30, 2012 6:56 pm    Post subject: Delay continued...30th Oct Reply with quote

It seems from 26th Oct, there is a problem with biometric system. I attended my appointment at Croydon PEO today(30 Oct 2012). All went smooth but the caseworker told me that she can not approve my case today itself due to problems with biometric system. She also mentioned that I have earned points as claimed and returned all my documents except passport(she provided a receipt mentioning my passport is with UKBA). She told me they will post it back within 5 working days and also they will call me to update. There were many people with same issue.
Overall, it is not same day service but 2 weeks service.
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heymick
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Joined: 30 Oct 2012
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PostPosted: Tue Oct 30, 2012 10:05 pm    Post subject: Reply with quote

Is anyone still waiting for contact regarding this?

I also was told at Croydon on the 25th that my application was fine and that I would be phoned when my passports were ready for collection from the PEO. I still haven't heard anything.

With regards to the other comments & theory about existing biometric applicants taking longer, there may be some substance to that. There seems to be in my case anyway.

The cw told us that my (main applicant) biometrics had come back ok. That was my first biometric enrolment. The delay was with my dependant wife's biometrics, who had already had hers taken in a previous application.

Does anyone know how I could get an update on this? The HO apparently don't tell you anything regarding an application's progress over the phone unless you've been waiting over 6 months.
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emmaluck
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Joined: 25 Oct 2012
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PostPosted: Wed Oct 31, 2012 12:35 pm    Post subject: Reply with quote

heymick wrote:
Is anyone still waiting for contact regarding this?

I also was told at Croydon on the 25th that my application was fine and that I would be phoned when my passports were ready for collection from the PEO. I still haven't heard anything.

With regards to the other comments & theory about existing biometric applicants taking longer, there may be some substance to that. There seems to be in my case anyway.

The cw told us that my (main applicant) biometrics had come back ok. That was my first biometric enrolment. The delay was with my dependant wife's biometrics, who had already had hers taken in a previous application.

Does anyone know how I could get an update on this? The HO apparently

don't tell you anything regarding an application's progress over the phone
unless you've been waiting over 6 months.


Just back from Croydon with my approval letters and documents any person with biometric issues on 25 Oct might as well go and try. It worked for me BRP to follow.
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heymick
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Joined: 30 Oct 2012
Posts: 5

PostPosted: Wed Oct 31, 2012 1:46 pm    Post subject: Reply with quote

emmaluck wrote:
heymick wrote:
Is anyone still waiting for contact regarding this?

I also was told at Croydon on the 25th that my application was fine and that I would be phoned when my passports were ready for collection from the PEO. I still haven't heard anything.

With regards to the other comments & theory about existing biometric applicants taking longer, there may be some substance to that. There seems to be in my case anyway.

The cw told us that my (main applicant) biometrics had come back ok. That was my first biometric enrolment. The delay was with my dependant wife's biometrics, who had already had hers taken in a previous application.

Does anyone know how I could get an update on this? The HO apparently

don't tell you anything regarding an application's progress over the phone
unless you've been waiting over 6 months.


Just back from Croydon with my approval letters and documents any person with biometric issues on 25 Oct might as well go and try. It worked for me BRP to follow.


Thanks for the response emmaluck. Did you just turn up hoping it would be ready? Does it take long?
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emmaluck
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Joined: 25 Oct 2012
Posts: 5

PostPosted: Wed Oct 31, 2012 2:03 pm    Post subject: Reply with quote

heymick wrote:
emmaluck wrote:
heymick wrote:
Is anyone still waiting for contact regarding this?

I also was told at Croydon on the 25th that my application was fine and that I would be phoned when my passports were ready for collection from the PEO. I still haven't heard anything.

With regards to the other comments & theory about existing biometric applicants taking longer, there may be some substance to that. There seems to be in my case anyway.

The cw told us that my (main applicant) biometrics had come back ok. That was my first biometric enrolment. The delay was with my dependant wife's biometrics, who had already had hers taken in a previous application.

Does anyone know how I could get an update on this? The HO apparently

don't tell you anything regarding an application's progress over the phone
unless you've been waiting over 6 months.


Just back from Croydon with my approval letters and documents any person with biometric issues on 25 Oct might as well go and try. It worked for me BRP to follow.


Thanks for the response emmaluck. Did you just turn up hoping it would be ready? Does it take long?


Heymick based on what the caseworker said that everything was fine except the biometrics I had to go there. I spent just about 20 minutes there.
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heymick
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Joined: 30 Oct 2012
Posts: 5

PostPosted: Wed Oct 31, 2012 2:18 pm    Post subject: Reply with quote

emmaluck wrote:
heymick wrote:
emmaluck wrote:
heymick wrote:
Is anyone still waiting for contact regarding this?

I also was told at Croydon on the 25th that my application was fine and that I would be phoned when my passports were ready for collection from the PEO. I still haven't heard anything.

With regards to the other comments & theory about existing biometric applicants taking longer, there may be some substance to that. There seems to be in my case anyway.

The cw told us that my (main applicant) biometrics had come back ok. That was my first biometric enrolment. The delay was with my dependant wife's biometrics, who had already had hers taken in a previous application.

Does anyone know how I could get an update on this? The HO apparently

don't tell you anything regarding an application's progress over the phone
unless you've been waiting over 6 months.


Just back from Croydon with my approval letters and documents any person with biometric issues on 25 Oct might as well go and try. It worked for me BRP to follow.


Thanks for the response emmaluck. Did you just turn up hoping it would be ready? Does it take long?


Heymick based on what the caseworker said that everything was fine except the biometrics I had to go there. I spent just about 20 minutes there.


Did they telephone you or anything to tell you to come & collect your passports/documents? I'm worried mine won't be ready still.
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Mano5
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Joined: 26 Oct 2012
Posts: 10

PostPosted: Wed Oct 31, 2012 2:48 pm    Post subject: Reply with quote

Hi All,

Today I got my passports and Biometric cards.
Wish good luck for all who are waiting for the cards. Hope everybody gets by this week.
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heymick
Newbie


Joined: 30 Oct 2012
Posts: 5

PostPosted: Wed Oct 31, 2012 2:56 pm    Post subject: Reply with quote

Mano5 wrote:
Hi All,

Today I got my passports and Biometric cards.
Wish good luck for all who are waiting for the cards. Hope everybody gets by this week.


Hi Mano5 - Did you collect in person from Croydon PEO? Did they call you to tell you to come in & pick them up?
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Mano5
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Joined: 26 Oct 2012
Posts: 10

PostPosted: Wed Oct 31, 2012 3:04 pm    Post subject: Reply with quote

I had the appointment on 25th oct at Liverpool. There also same issue was there as in Croydon. CW told that everything is ok but cant give any decision as the biometric system was down. He told that he will call me and send the passports in post. He called on monday and told that the application is approved. Today I received the passports and Biometric cards separately.
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newbie_t
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Joined: 06 Dec 2011
Posts: 63

PostPosted: Wed Oct 31, 2012 4:34 pm    Post subject: Reply with quote

I received a call from Croydon PEO this morning and was told the good news!!. I went and collected my documents in person.

Biometric cards will be sent separately.

Good luck to everyone else who are waiting..
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abhic
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Joined: 30 Oct 2012
Posts: 2

PostPosted: Thu Nov 01, 2012 1:33 pm    Post subject: Reply with quote

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heymick
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Joined: 30 Oct 2012
Posts: 5

PostPosted: Thu Nov 01, 2012 10:39 pm    Post subject: Reply with quote

Hi all - My update:

BRP's arrived yesterday in the post.

Passports arrived today in the post. Even though I said I would go & collect. No telephone from the PEO as promised.

Happy!!!

Good luck to anyone still waiting Smile
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