I just had to speak up today when I rang the immigration enquiry line.
The first agent started to tell me ''your application has not ......''
I interrupt her and finished her sentence my self '' yet been completed, you should continue to wait and UKBA will contact you in due course''
I than directly asked her to transfer me to her manager. I just had enough with those robotic attitudes, wanted to make sure I have a real human being on the other side of the line
She put me through a supervisor.
I just told the supervisor that the whole world knows the application has not yet been completed and that is why I ring you to know which stage it is in. But I only get this robotic answer saying that it has not yet been completed. this is just an empty word, a complete empty sentence, it does not mean anything, we all know it's not yet been completed. I would expect more clear answer for example my case is with a caseworker or waiting in the queue in that centre or anything such
The supervisor said '' if you feel it is robotic, it is your feelings, we do not advise you to call us often than''
I said '' why not sir? If I paid you £820 to process my application and if I already waited more than 6 months which is well outside your own target, than why not I cannot call you to trace my application? would you expect me to sit and wait years and years? what would you do if it was your application?
he got quite anxious, started to raise his voice and put the phone down on me?
I have made a formal complaint about him to North West Section complaint unit, I got his full details and his own line manager's details.
I told to complaint unit that none of your staffs has got that luxury to put the phone down on us while I only enquiry about my case which was submitted more than 6 months ago, why do you employ your staffs for? are they there to help us or are they there to put the phone down on us?
I just had enough to get same robotic answer every single time. Plus a supervisor telling me to not call and putting the phone down on me.
Somebody had to speak up, I was more than happy to speak up after having treated with this horrible way by the supervisor.