Immigrationboards.com

paz · Newbie Joined: 20 Jul 2012 Posts: 3

Once again, poor service

May be these people from UKBA do not realize that they are depending on our money

Message goes to Nigel Fisher (arrogant, no manners,, will say not been taught any manners by his parents if they did bother looking after him.

Noorin, she thinks UKBA is for her and talks as if his mum is the queen of England

So people from UKBA listen you I....., when you get phone calls from people wanting to enquire, you have to F..... listen to us as we have paid our money to apply for this and it is not free, and to get through to you, we have paid as the number is not free , waited for more than 20 mins, and there must be a reason we calling you.

asim72 · BANNED Joined: 28 May 2012 Posts: 636

Did you receive an invitation to come to this country?
Did anyone force you to make an application?
There are 10s and thousands of people who pay for applications, your are not the first or only person.

There can be no answer to the queries. The only answer that could be is "application is under consideration" or something on that line.

When you application is decided, you will get the decision through the post.

AcrossBorders · Member Joined: 29 Aug 2011 Posts: 65

jalebi · Member Joined: 18 Mar 2011 Posts: 99 Location: England

I guess they have bad customer service or you were unlucky and got someone who isn't very good at their job
_________________
Sis-in-law..
2 May 2012 : English test Results
4 July 2012 @ Mirpur : Submitted Spouse Visa
17 July 2012 : Under process at BHC
20 November 2012 : Received RFC
21 November 2012 : Visa approved
Dec 2012 : Arrived in England

m3y · Member of Standing Joined: 08 Jan 2012 Posts: 147

asim72 · BANNED Joined: 28 May 2012 Posts: 636

There is a restaurant, that has been well known for poor service, poor hygiene standards, rude staff, useless management, rubbish quality of food. After having full knowledge of all this, you still decide to go and have a meal in that restaurant.

So.............................................

ruuh · Junior Member Joined: 03 Jul 2012 Posts: 29 Location: UK

It's not like there are any alternative "restaurants" Asim. Not everyone knows how the service is like before they get married. Do they not have a right to voice their dissatisfaction?

I hope you aren't suggesting the only options are to end one's marriage or to move abroad... there is a third option, ie the service can be improved.

Casa · Moderator Joined: 23 Jul 2008 Posts: 4732

A very good point ruuh. We all know, including the Government, that the standards and working practices of the Border Agency are appalling. Promises are frequently made that the service will improve and with increasing visa fees, applicants, the 'customers' of the UKBA deserve better treatment. If we accept poor customer service without speaking up, nothing is going to change. To quote the Romanian born American writer Elie Weisel
"There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.”

mo8 · Junior Member Joined: 09 Jul 2012 Posts: 15 Location: UK

the UKBA is a government agency, applications for visas for foreigners to remain in the UK.

Some should try the same govt services in other countries, and compare you will be shocked.

My husband told me he can only imagine going to the Indian home office to apply for his spouse visa to remain in India, he even laughed and said imagine how it would be like in Pakistan.

Government agencies are not there to be your friend

Speaking in a clear manner, always gets answers.

The amount of abuse UKBA staff are subjected to must be horrible as the UK gives lots of hand outs to free loaders, and when they dont meet immigration rules they get abusive to these people doing their jobs.

End of story you get what you pay for Smile

you choose where you want to remain, your not forced.

mo8 · Junior Member Joined: 09 Jul 2012 Posts: 15 Location: UK

people also complain about the schools in the Uk and the NHS< they should try in other countries first Smile

m3y · Member of Standing Joined: 08 Jan 2012 Posts: 147

mo8 · Junior Member Joined: 09 Jul 2012 Posts: 15 Location: UK

@M3Y

When calling any government agency, asking/speaking in a clear manner, normally works.

If the UKBA staff have been rude to you, all calls are recorded, as your British, why dont you make a formal complaint to the UKBA< date and time of your call, your complaint will be seen to and rectified accordingly.

Your first post was one of anger and posting UKBA staff's names on a public forum, and making personal comments towards them.

If you have been treated badly, SURE you can complain but not by bashing peoples personal names with personal comments.

Just because you are paying for a service, you dont give respect to others, if you have not been respected, two wrongs dont make a right, this is what I have learnt from living in the UK and from my British husband !

m3y · Member of Standing Joined: 08 Jan 2012 Posts: 147

mo8 · Junior Member Joined: 09 Jul 2012 Posts: 15 Location: UK

my post was aimed at the OP< a person who thinks fit to put the names of UKBA staff on a public forum, because they did not tell him what he wanted to hear.

Yet he cries wolf

Casa · Moderator Joined: 23 Jul 2008 Posts: 4732

"Speaking in a clear manner, always gets answers." Regrettably not in the case of UKBA 'help lines'...and the answers when given are notoriously incorrect.
I'm not sure where 'yet he cries wolf' from Aesops Fables comes into it.
Confused

[/i]

king2be98 · - thin ice - Joined: 19 Aug 2011 Posts: 508

Asim your comments fall flat on their head considering most people spend £800+ for the VISA and then £200 or more on other document preparation specifically for the VISA.

People pay that amount of money and they have every right to expect 1. a good customer service and 2. accurate information and 3. consistency in processing times.

PaperPusher · Guru Joined: 22 Apr 2007 Posts: 1923 Location: London