Immigrationboards.com

[JulieB]

Apple0 -

[veronf]

Unbelievably frustrating. I have been waiting now more than six months. I contacted my MP and she tried to help, but nothing. Now, I called to ask for the progress as more than 6 months have passed... and now, they tell me that in reality, the first months doesn't count, so when they say "more than six months" it really means one month after you reach the six-month limit...

Has anyone else been waiting this long?!!

I ran out of ideas and hope...

[JulieB]

WOW. That's INSANE. There is no excuse for them with your case. I don't know what to tell you because spending MORE money on calls to the UKBA doesn't feel helpful. You could try the Citizens Advice Bureau?

I really love that the UKBA tells you that you need to wait 6 months to contact them, and when you do, it's not really 6 months to them. Incredible.

[apple0]

These experiences are all crazy. And even more crazy when you consider a new application can be done same day.

For anyone that included a non-English police report, did you include a translation and do you know what counts as a reliable translation?

[JulieB]

[simona78]

Yes. I had to include a transaltion of the French police report. I used a translation company and asked them to stamp and validate each page and also issued an additional letter which states the validity of their service and translation. I didn't want the risk of UKBA returning my documents if I just ask someone who speaks French to translate it and the call center staff also recommended this as well.

[apple0]

Did you find a reasonably priced service? The ones I saw were several hundred. Again, the process makes no sense when the embassy/UKBA already read my police report to approve my single-entry visa. You would think having the single-entry visa application approved (which also requires fingerprinting, passport verification and an application) could automatically start/approve the reprinting of the new card.

[simona78]

The translation cost me £200 too. I didn't find any cheaper alternatives unfortunately.

[simona78]

Has anyone received biometric letter yet? It's been two months since I had submitted my application and I still don't have the biometric letter. My patience is wearing very thin...

[apple0]

I haven't of course, but I did receive a letter replying to my complaint and all it really says is that the delay in processing was due to the large number of applicants applying when I did (end of May). Pretty useless.

[yogeshbro]

[JulieB]

Hey everyone, just an update to say there are no updates, really. It's been over 7 weeks since I did my biometrics... and nothing.

I want to apply to move my husband with me back home (to the USA), and I need the docs that the UKBA currently has. This is the most frustrating thing.

Can't work because employers need to see my BRP.
Can't leave the UK because I can't get back in without the BRP.
Can't move home because I need the docs they have at the UKBA to apply to get my husband a visa.

This is crazy.

[JulieB]

Anyone else having more trouble than usual calling the UKBA? I tried calling them 4 times on their public line, and they automatically redirect my call to something that I did not ask for. Once they redirected me to the documents return service, and twice they redirected me to the applications request line (which says, "Our office is now closed," then reads office hours... which it when I am calling even though I didn't want their office). One of the calls just hung up on me!

I called the (+44) 08706067766 number, selected option 4 (general questions), then option 2 (outstanding applications). What is this?! Why would I be redirected like this?

[simona78]

It could be their system was down. I called them yesterday and they said their system is down and could not look up anything and asked me to call back again.

[JulieB]

[yogeshbro]

[kannit]

Hi all,

Just want to update fellow sufferers that I received my replacement BRP card along with my dependent's cards as well. Fortunately all the information on cards is correct.

Timline:
Application sent by post: 18-Apr-12
Biometric given at post office: 12-May-12
Passport received back: 19-Jul-12
BRP cards received: 20-Jul-12

I wish that you all, who're waiting for this ID, shall receive it soon.

All the best!

Regards

[JulieB]

[charliemew]

Hi,

I'm changing my surname to my married name on my BRP.

I've been following this forum since March and I just received my documents back today after a 4 months waiting.

I submitted my application on 20th March 2012. I received acknowledgement letter on 23rd March 2012.
I received invitation letter to do my biometrics on 27th March 2012. I did my biometrics at the post office on 31st March.
I didn't heard anything after that until today.

I tried to call twice. First on in May and was advised they could not do anything until 6 months, I complained the fact that on the BRP(RC) guidance revision 04/2012 it says you should receive your new BRP within 7 working days from biometric appointment.

After 4 months passed I submitted a letter of complaint on 11th July to UKBA, because I started to worry, I also sent an email to my local MP asking for help. I need my passport since I booked a trip for end of August (I thought I gave a good 5 months from the date of my application and it's reasonable), also I have missed quite few important business travel.

Yesterday I started to panic because I still haven't heard anything. I called UKBA again and off course received the same cold answer with no help (I wish they're more sympathetic). Then I called my local MP to chase up my email I sent to her, her assistant told me they would contact the UKBA.

This morning, a miracle, I received my documents and a letter saying I should receive my new BRP within 7 working days.

So if you're frustrated, send a complaint letter and ask your local MP for help. 4 months is a very long time to issue a new BRP card since it only took 10 working says to change my surname in my passport.

Good luck!

[JulieB]

Congratulations on receiving your stuff back!!

All my MP could do is get me a letter saying that I have the right to work Sadly didn't really help. I've heard it has worked for others, though!