I am new to this board as a contributor, but have been reading posts for quite a while. Thanks everyone for sharing your knowledge and experiences.

I sent in my application in October and the payment was taken off my credit card on 2 Nov. I waited a week and then sent an email with my details and a request for a reference number. I heard nothing and resent the message last week. I have still heard nothing. Can anyone shed light on this. It seems that they may not even have opened the email as I have not received a read-receipt either. Could there be a problem with their email server?