**** COVID19 Biometrics appointments and UKVCAS ***** (Discuss here ONLY)

CULLINAN wrote: ↑

Tue Sep 01, 2020 9:24 pm

To @cullinan : I did not upload any documents for weeks, only passport uploaded in the last week. This might be a parameter for why applicants from May like myself haven't received the invite yet.

I personally think this is not the reason. The actual reason is still unknown. I hope all those waiting for IDV invites are sent before 7th Sep!

Agree with @Cullinan and I can vouch for it that document submission has nothing to do with IDV invite as I have submitted every possible document but still no invite. No one knows the reason for sure. I suppose it is just a typical early phase of any new software launch. It is bound to have problems. They must be aware about the issue with app invites not going in order and must be working on resolving the problem. Hope we all get invites soon. Only thing which could have helped is just an update about the current situation even if it was a 1 line update saying that "we are working on sending invites to applicants between March and July who haven't received an invite yet". But I guess customer satisfaction and reassurance is not their top priority..

iamawonder wrote: ↑

Tue Sep 01, 2020 9:49 pm

CULLINAN wrote: ↑

Tue Sep 01, 2020 9:24 pm

To @cullinan : I did not upload any documents for weeks, only passport uploaded in the last week. This might be a parameter for why applicants from May like myself haven't received the invite yet.

I personally think this is not the reason. The actual reason is still unknown. I hope all those waiting for IDV invites are sent before 7th Sep!

They must be aware about the issue with app invites not going in order and must be working on resolving the problem.

I think they don't quite know. I had other technical issues for my application. This is how it was handled.

1. Home office/UKVI generic call centre phone call.
2. Home office/UKVI CIH enquiries phone call
3. Home Office/UKVI CIH helpline email
4. Home Office/UKVI online application support
5. UKVCAS call centre (the £0.04/min one)
6. UKVCAS contact enquiry form online
7. Home office non-tier email service at Sheffield
8. UKVI complaints form online

For each of these 8 contact modes, I had to do at least 2x repetitions.

I used to get robotic/standardized template answers that usually had no bearing to my technical query.

And you know what, after 1.5 months of regular back-and-forth emailing, I just solved the problem myself. It was down to UKVCAS' compulsory use of browser cookies (which my secure browser refused to accept). UKVCAS "tech people" had no clue despite sending them screenshots of the errors etc.

So yeah, they don't know that "Applicant X has not been invited yet".


Also, if you look at my earlier post, IDV app is not anything special. The selfie I uploaded through IDV app just appears as yet another supporting doc among the 5 supporting documents when I went for the in-person appointment a day after the IDV app submission.

Just uploaded my docs to IDV.
Any approved applications here for anyone who completed their IDV upload yet?

Hi All,

Just a bit of information if that helps anyone.

I have spoken to my case worker really nice and very helpful. It looks like there is a separate team who is currently checking information submitted via IDV app and until they confirm all good to case worker he/she can’t do much but wait.

It might take some time but they are working hard to get this over for all of us as quick as possible.

skasyap wrote: ↑

Wed Sep 02, 2020 8:28 am

Hi All,

Just a bit of information if that helps anyone.

I have spoken to my case worker really nice and very helpful. It looks like there is a separate team who is currently checking information submitted via IDV app and until they confirm all good to case worker he/she can’t do much but wait.

It might take some time but they are working hard to get this over for all of us as quick as possible.

Defeats the purpose of the app to be honest. If there is a manual intervention involved, it isn't much different than uploading a scanned picture and passport.

skasyap wrote: ↑

Wed Sep 02, 2020 8:28 am

Hi All,

Just a bit of information if that helps anyone.

I have spoken to my case worker really nice and very helpful. It looks like there is a separate team who is currently checking information submitted via IDV app and until they confirm all good to case worker he/she can’t do much but wait.

It might take some time but they are working hard to get this over for all of us as quick as possible.

I'm sorry if you already told this, but how did you get in touch with your case worker?

Many thanks

Hi all,
I have not seen any post regarding IDV invitation since yesterday. I am still waiitng for invitation application date 9th June and biometrcis reuse eligibility mail on last week of July. Same for my wife and daughter application date 6th July 2020. I have no idea what is happening here . Waiting and waiting for invitation mail. Last evening tried to login the app by mistake put the wrong password . Failure message came with warning that two attempt left after that account will be locked. Looks like tough days are ahead.

Uma Dutt

udutt wrote: ↑

Wed Sep 02, 2020 9:12 am

Hi all,
I have not seen any post regarding IDV invitation since yesterday. I am still waiitng for invitation application date 9th June and biometrcis reuse eligibility mail on last week of July. Same for my wife and daughter application date 6th July 2020. I have no idea what is happening here . Waiting and waiting for invitation mail. Last evening tried to login the app by mistake put the wrong password . Failure message came with warning that two attempt left after that account will be locked. Looks like tough days are ahead.

Uma Dutt

Lot of us in the same boat. Hopefully we receive the invites by 7 sep as promised.

nash4elovek wrote: ↑

Wed Sep 02, 2020 9:10 am

skasyap wrote: ↑

Wed Sep 02, 2020 8:28 am

Hi All,

Just a bit of information if that helps anyone.

I have spoken to my case worker really nice and very helpful. It looks like there is a separate team who is currently checking information submitted via IDV app and until they confirm all good to case worker he/she can’t do much but wait.

It might take some time but they are working hard to get this over for all of us as quick as possible.

I'm sorry if you already told this, but how did you get in touch with your case worker?

Many thanks

I sent an email to nationality support team and the case worker who is on my case sent the email with his contact details so I called him and spoke to him over the phone.

I sent my application on APRIL 27th - uploaded all documents and submitted them. Yet still waiting for the IDV email.

I believe this has something to do with the UKVCAS system. The ILR application I made last year is somehow still 'active' on their system. I know that because every time I log in, UKVCAS tells me 'there are more than 1 applications on their system with my email address' and ask for the 16 digit application code. I worry that I won't receive the IDV email by September 7th. I don't know who to talk to when this happens. I'm sure UKVCAS will refer me to Home Office, and vice versa. Does anyone have a contact number where I can talk to a real person about this? If so please send me a DM. Thanks.

grosvenorave wrote: ↑

Wed Sep 02, 2020 10:43 am

This post may help you. Try this after 7th Sep but if you have got no correspondence at all try to email the following and see if it helps.

I found this on a third party website which may help someone. I think, for anyone who has not received any correspondence should use the email as stated below. For anyone who applied on/before 31st July and received correspondence should wait till 7th Sep first.

Customer Correspondence
A small number of enquiries have been received from applicants or third parties stating that they are awaiting correspondence, but have not received any thusfar. UKVI and UKVCAS have reviewed our contact history for those applicants, and confirmed that emails for those cases have, in fact, been sent – however, they were not picked up by third parties/immigration advisers.

We would therefore encourage you to carefully check emails received before submitting a query on an applicant’s behalf.

If, after checking your records, you wish to flag any instances where you believe a customer has not received correspondence, as outlined above, please forward the case details to: UKVACS@homeoffice.gov.uk. In the body of your email, please include: name of applicant and UAN (Unique Application Number).

Please note this is a temporary email account for enquiries regarding customer correspondence history, for those who have submitted an application before 31st July.

Thank you Cullinan, will send an email to this address after September 7th.

udutt wrote: ↑

Wed Sep 02, 2020 9:12 am

Hi all,
I have not seen any post regarding IDV invitation since yesterday. I am still waiitng for invitation application date 9th June and biometrcis reuse eligibility mail on last week of July. Same for my wife and daughter application date 6th July 2020. I have no idea what is happening here . Waiting and waiting for invitation mail. Last evening tried to login the app by mistake put the wrong password . Failure message came with warning that two attempt left after that account will be locked. Looks like tough days are ahead.

Uma Dutt

I’m on the same boat, Applied on 9th of June but still didn’t get any invitation yet! Tried to login but says No Mobile access!!

I think what I find the most annoying in this is the wrong and misleading information that they provide on their website: they say that the invites would be sent in date order, and that is clearly not true.

Hi All,

I received an email today from my case worker confirming the decision on my naturalisation is successful.

My timelines are posted here: https://www.immigrationboards.com/briti ... l#p1930729

Thank you all for your support throughout. I wish you all good luck and speedy decisions

Roman2316 wrote: ↑Wed Sep 02, 2020 3:33 pm
Hello everyone,

I have just recieved confirmation from HO that my application for citizenship has been approved. I submitted my application on 27 March 2020 at 6pm. Got IDV invite on 19 August and submitted the ID that evening via IDV. Got the result today with confirmation. Now I have to wait for Citizenship ceremony invite.
I hope this timeline would helpful to you all who are still waiting for this process to complete.
I wish the very best to everyone

First to report successful decision via IDV app.

gk642 wrote: ↑

Wed Sep 02, 2020 3:23 pm

Hi All,

I received an email today from my case worker confirming the decision on my naturalisation is successful.

My timelines are posted here: https://www.immigrationboards.com/briti ... l#p1930729

Thank you all for your support throughout. I wish you all good luck and speedy decisions

Congrats!
I just checked that you submitted your biometrics via IDV app. Good news for people who submitted biometrics via IDV app.

2 members have posted approvals after submitting biometrics via IDV app in less than 2 weeks. Submitted biometrics via IDV on 19th and 21st Aug. Thats good news.

CULLINAN wrote: ↑

Wed Sep 02, 2020 3:38 pm

Roman2316 wrote: ↑Wed Sep 02, 2020 3:33 pm
Hello everyone,

I have just recieved confirmation from HO that my application for citizenship has been approved. I submitted my application on 27 March 2020 at 6pm. Got IDV invite on 19 August and submitted the ID that evening via IDV. Got the result today with confirmation. Now I have to wait for Citizenship ceremony invite.
I hope this timeline would helpful to you all who are still waiting for this process to complete.
I wish the very best to everyone

First to report successful decision via IDV app.

I may be missing the very obvious but isnt the HO approval used to book citizenship ceremonies? What is the 'Citizenship ceremony invite' and why is not printed and sent out the same day they approve the application. What is the difference between the approval letter (is it by email now rather than by post?) and the invitation letter?
ignorance is bliss

@soul mickey

I may be missing the very obvious but isnt the HO approval used to book citizenship ceremonies? What is the 'Citizenship ceremony invite' and why is not printed and sent out the same day they approve the application. What is the difference between the approval letter (is it by email now rather than by post?) and the invitation letter?
ignorance is bliss

Post-covid, you get an approval letter sent via email. To attend the ceremony you also need a ceremony invitation letter from HO to book your ceremony which has massive backlog for 8-12 weeks. Also, HO has to print your certificate and send to the council which is delayed too. So the wait is not over after approval email. One step ahead though.

PS this topic is NOT to discuss ceremonies so desist from making any ceremony related questions please. Thanks

CULLINAN wrote: ↑

Wed Sep 02, 2020 3:56 pm

@soul mickey

I may be missing the very obvious but isnt the HO approval used to book citizenship ceremonies? What is the 'Citizenship ceremony invite' and why is not printed and sent out the same day they approve the application. What is the difference between the approval letter (is it by email now rather than by post?) and the invitation letter?
ignorance is bliss

Post-covid, you get an approval letter sent via email. To attend the ceremony you also need a ceremony invitation letter from HO to book your ceremony which has massive backlog for 8-12 weeks. Also, HO has to print your certificate and send to the council which is delayed too. So the wait is not over after approval email. One step ahead though.

PS this topic is NOT to discuss ceremonies so desist from making any ceremony related questions please. Thanks

Thanks and NOTED on the topic (even though my question was not related to ceremonies)

soul_mickey wrote: ↑

Wed Sep 02, 2020 4:02 pm

Thanks and NOTED on the topic (even though my question was not related to ceremonies)

I may be missing the very obvious but isnt the HO approval used to book citizenship ceremonies?

CULLINAN wrote: ↑

Wed Sep 02, 2020 4:04 pm

soul_mickey wrote: ↑

Wed Sep 02, 2020 4:02 pm

Thanks and NOTED on the topic (even though my question was not related to ceremonies)

I may be missing the very obvious but isnt the HO approval used to book citizenship ceremonies?

i like your detective skills here ... but you missed out on the later part of the paragraph ... its like reading the first line of the story and deciding what the story was about ... question was more about difference between letters

What is the difference between the approval letter (is it by email now rather than by post?) and the invitation letter?

soul_mickey wrote: ↑

Wed Sep 02, 2020 4:12 pm

Maybe you need to check the topic first.

question was more about difference between letters

The topic is:

Re: **** COVID19 Biometrics appointments and UKVCAS ***** (Discuss here ONLY)

Hey all!

I applied for my British Citizenship on June 15th.
Last week I decided to try downloading the IDV app just in case. It said my username wasn't on file.
2 days later I got the email that I was granted access to the IDV app.

I went through the process, took pictures of all my passport pages, submitted the required documents, and submitted through the app.

Now awaiting for a response like the rest of ya!

Application submitted - June 15th
IDV app invitation - August 28th
Documents submitted w/ app - August 29th