Check the status of your application online - New service

HarryC wrote: ↑

Wed Nov 22, 2017 10:00 am

So i cannot see my status online as the dates doesnt show there. I was told on phone that the application was decided on 7th November.

I called this morning as my 10 working days were over. They referred my case and escalated.
within 30 mins i received an email,

Thank you for contacting UKVI Contact Centre regarding the status of your application.

Our records show that your application has not yet been completed.

We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further. Should the caseworker require further information and/or documents they will contact you.

As the webpage states the online application status checker is a trial service and as a direct result of your feedback an error has been identified. I apologise that this appears to have happened in your case. Please feel assured that remedial action has already been taken to address this and improvements made to this service.


I am getting sooo frustrated with all this. Whats going on??? The fees are so high and yet the service is poor and i am planning to make a complaint about all this.

plabo wrote: ↑

Wed Nov 22, 2017 10:15 am

HarryC wrote: ↑

Wed Nov 22, 2017 10:00 am

So i cannot see my status online as the dates doesnt show there. I was told on phone that the application was decided on 7th November.

I called this morning as my 10 working days were over. They referred my case and escalated.
within 30 mins i received an email,

Thank you for contacting UKVI Contact Centre regarding the status of your application.

Our records show that your application has not yet been completed.

We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further. Should the caseworker require further information and/or documents they will contact you.

As the webpage states the online application status checker is a trial service and as a direct result of your feedback an error has been identified. I apologise that this appears to have happened in your case. Please feel assured that remedial action has already been taken to address this and improvements made to this service.


I am getting sooo frustrated with all this. Whats going on??? The fees are so high and yet the service is poor and i am planning to make a complaint about all this.

The system is in BETA mode! Anything can happen.

Has your case status changed now after the O has identified an error on their part?

HarryC wrote: ↑

Wed Nov 22, 2017 10:29 am

Nope, still shows decided. I called them up again and then was put on hold as the person was looking. and then was told , they cant do anymore, and asked me to write a letter.

I am actually thinking to write an email to the MP from my constituency and tell him what money making racket this all is. £1500 we get asked to pay and yet the service is worst than 19th century

CR001 wrote: ↑

Wed Nov 22, 2017 10:43 am

HarryC wrote: ↑

Wed Nov 22, 2017 10:29 am

Nope, still shows decided. I called them up again and then was put on hold as the person was looking. and then was told , they cant do anymore, and asked me to write a letter.

I am actually thinking to write an email to the MP from my constituency and tell him what money making racket this all is. £1500 we get asked to pay and yet the service is worst than 19th century

Please, calm down. It does not costs '£1500' for citizenship and there are members still waiting for a response or outcome of their applications from beginning of 2017, 2016 and 2015 whereas you only applied on 10th July. Citizenship is a privilege, not a right/entitlement!! Perspective!!!

coltam82 wrote: ↑

Wed Nov 22, 2017 11:24 am

In a way i do agree with you Harry, the amount of money that is payed you would expect first class service. But unfortunately we just have to wait. Im in the process of applying for a New Zealand visa and i must say the service is 100% better. They can give you updated over the phone and you get to communicate with the case worker via email.

HarryC wrote: ↑

Wed Nov 22, 2017 10:48 am

CR001 wrote: ↑

Wed Nov 22, 2017 10:43 am

HarryC wrote: ↑

Wed Nov 22, 2017 10:29 am

Nope, still shows decided. I called them up again and then was put on hold as the person was looking. and then was told , they cant do anymore, and asked me to write a letter.

I am actually thinking to write an email to the MP from my constituency and tell him what money making racket this all is. £1500 we get asked to pay and yet the service is worst than 19th century

Please, calm down. It does not costs '£1500' for citizenship and there are members still waiting for a response or outcome of their applications from beginning of 2017, 2016 and 2015 whereas you only applied on 10th July. Citizenship is a privilege, not a right/entitlement!! Perspective!!!

I appreciate your view CR001 however the fees are £1282 then you pay extra for NCS and passport service. Alright not exact £1500 but near about that enough.
Lastly, whilst i know i applied my application in July, and other members are waiting for a long time, doesnt mean the process is right. I am complaining about the process and principle of this. Yes, i know being citizen to this country and other country be wherever you are is a privilege however it is the way this whole process is working where no one in their advice centre can give the right answers... Its a basic principle. you pay fees, you expect a decent service and not leaving people in a limbo. doesnt make a difference when you applied, 2017, 2016, 2015 etc... all you can expect a help or "right" information rather than automated response to close a door to get any further support.

HarryC wrote: ↑

Wed Nov 22, 2017 11:31 am

coltam82 wrote: ↑

Wed Nov 22, 2017 11:24 am

In a way i do agree with you Harry, the amount of money that is payed you would expect first class service. But unfortunately we just have to wait. Im in the process of applying for a New Zealand visa and i must say the service is 100% better. They can give you updated over the phone and you get to communicate with the case worker via email.

+1 Coltam82
yes its unfortunate but that is what my challenge is. a good response will help. Yes the site is a trial service, they have said its an error regarding my status and yet no one could be bothered to go back and change it. the service is pointless then...they might as well make that redundant. They cant even give you a route to escalate it. the people in the advice centre is the same team lwho look after the email address and truthfully, they have no clue on any case...all they can see is what we see...so the point of having a contact centre is useless too.

baccus99 wrote: ↑

Wed Nov 22, 2017 12:00 pm

HarryC wrote: ↑

Wed Nov 22, 2017 10:48 am

CR001 wrote: ↑

Wed Nov 22, 2017 10:43 am

HarryC wrote: ↑

Wed Nov 22, 2017 10:29 am

Nope, still shows decided. I called them up again and then was put on hold as the person was looking. and then was told , they cant do anymore, and asked me to write a letter.

I am actually thinking to write an email to the MP from my constituency and tell him what money making racket this all is. £1500 we get asked to pay and yet the service is worst than 19th century

Please, calm down. It does not costs '£1500' for citizenship and there are members still waiting for a response or outcome of their applications from beginning of 2017, 2016 and 2015 whereas you only applied on 10th July. Citizenship is a privilege, not a right/entitlement!! Perspective!!!

I appreciate your view CR001 however the fees are £1282 then you pay extra for NCS and passport service. Alright not exact £1500 but near about that enough.
Lastly, whilst i know i applied my application in July, and other members are waiting for a long time, doesnt mean the process is right. I am complaining about the process and principle of this. Yes, i know being citizen to this country and other country be wherever you are is a privilege however it is the way this whole process is working where no one in their advice centre can give the right answers... Its a basic principle. you pay fees, you expect a decent service and not leaving people in a limbo. doesnt make a difference when you applied, 2017, 2016, 2015 etc... all you can expect a help or "right" information rather than automated response to close a door to get any further support.

Not to mention: £150 for the Language test if your first language it's not English + £50 for the LIUK test. It all adds up!

shinebright wrote: ↑

Wed Nov 22, 2017 12:31 pm

HarryC wrote: ↑

Wed Nov 22, 2017 11:31 am

coltam82 wrote: ↑

Wed Nov 22, 2017 11:24 am

In a way i do agree with you Harry, the amount of money that is payed you would expect first class service. But unfortunately we just have to wait. Im in the process of applying for a New Zealand visa and i must say the service is 100% better. They can give you updated over the phone and you get to communicate with the case worker via email.

+1 Coltam82
yes its unfortunate but that is what my challenge is. a good response will help. Yes the site is a trial service, they have said its an error regarding my status and yet no one could be bothered to go back and change it. the service is pointless then...they might as well make that redundant. They cant even give you a route to escalate it. the people in the advice centre is the same team lwho look after the email address and truthfully, they have no clue on any case...all they can see is what we see...so the point of having a contact centre is useless too.

It's sad, you could also check with your council to know if they have received anything for you and if they have you can go back to HO with that.

shinebright wrote: ↑

Wed Nov 22, 2017 12:56 pm

Surely they do, that's where the certificates get sent to.

coltam82 wrote: ↑

Wed Nov 22, 2017 11:24 am

In a way i do agree with you Harry, the amount of money that is payed you would expect first class service. But unfortunately we just have to wait. Im in the process of applying for a New Zealand visa and i must say the service is 100% better. They can give you updated over the phone and you get to communicate with the case worker via email.

HarryC wrote: ↑

Wed Nov 22, 2017 10:48 am

CR001 wrote: ↑

Wed Nov 22, 2017 10:43 am

HarryC wrote: ↑

Wed Nov 22, 2017 10:29 am

Nope, still shows decided. I called them up again and then was put on hold as the person was looking. and then was told , they cant do anymore, and asked me to write a letter.

I am actually thinking to write an email to the MP from my constituency and tell him what money making racket this all is. £1500 we get asked to pay and yet the service is worst than 19th century

Please, calm down. It does not costs '£1500' for citizenship and there are members still waiting for a response or outcome of their applications from beginning of 2017, 2016 and 2015 whereas you only applied on 10th July. Citizenship is a privilege, not a right/entitlement!! Perspective!!!

I appreciate your view CR001 however the fees are £1282 then you pay extra for NCS and passport service. Alright not exact £1500 but near about that enough.
Lastly, whilst i know i applied my application in July, and other members are waiting for a long time, doesnt mean the process is right. I am complaining about the process and principle of this. Yes, i know being citizen to this country and other country be wherever you are is a privilege however it is the way this whole process is working where no one in their advice centre can give the right answers... Its a basic principle. you pay fees, you expect a decent service and not leaving people in a limbo. doesnt make a difference when you applied, 2017, 2016, 2015 etc... all you can expect a help or "right" information rather than automated response to close a door to get any further support.

swintooh wrote: ↑

Wed Nov 22, 2017 2:21 pm

HarryC wrote: ↑

Wed Nov 22, 2017 10:48 am

CR001 wrote: ↑

Wed Nov 22, 2017 10:43 am

HarryC wrote: ↑

Wed Nov 22, 2017 10:29 am

Nope, still shows decided. I called them up again and then was put on hold as the person was looking. and then was told , they cant do anymore, and asked me to write a letter.

I am actually thinking to write an email to the MP from my constituency and tell him what money making racket this all is. £1500 we get asked to pay and yet the service is worst than 19th century

Please, calm down. It does not costs '£1500' for citizenship and there are members still waiting for a response or outcome of their applications from beginning of 2017, 2016 and 2015 whereas you only applied on 10th July. Citizenship is a privilege, not a right/entitlement!! Perspective!!!

I appreciate your view CR001 however the fees are £1282 then you pay extra for NCS and passport service. Alright not exact £1500 but near about that enough.
Lastly, whilst i know i applied my application in July, and other members are waiting for a long time, doesnt mean the process is right. I am complaining about the process and principle of this. Yes, i know being citizen to this country and other country be wherever you are is a privilege however it is the way this whole process is working where no one in their advice centre can give the right answers... Its a basic principle. you pay fees, you expect a decent service and not leaving people in a limbo. doesnt make a difference when you applied, 2017, 2016, 2015 etc... all you can expect a help or "right" information rather than automated response to close a door to get any further support.

Harry, I'm in a somehow similar situation - online status changed, as there is no decision letter in sight, contacted by local council to check if they got the paperwork (answer: no), then called the helpline number and was told the decision has been made a day before the online status changed and to contact them after 10 working days. The beginning looks exactly like yours...

As to others reminding that citizenship is a privilege and not a right - what Harry and I are openly criticising is the price, a shambolic process and communications with individuals and not the requirements or actual outcome/decision. HO in my estimation is making £100 million pounds pure profit per year (vs £175 mil income) on naturalisation/registration cases alone and that seems like not enough to put something simple like a reliable online status checker in place or sending letters reliably by first class recorded!

HarryC wrote: ↑

Wed Nov 22, 2017 10:00 am

So i cannot see my status online as the dates doesnt show there. I was told on phone that the application was decided on 7th November.

I called this morning as my 10 working days were over. They referred my case and escalated.
within 30 mins i received an email,

Thank you for contacting UKVI Contact Centre regarding the status of your application.

Our records show that your application has not yet been completed.

We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further. Should the caseworker require further information and/or documents they will contact you.

As the webpage states the online application status checker is a trial service and as a direct result of your feedback an error has been identified. I apologise that this appears to have happened in your case. Please feel assured that remedial action has already been taken to address this and improvements made to this service.


I am getting sooo frustrated with all this. Whats going on??? The fees are so high and yet the service is poor and i am planning to make a complaint about all this.

baddy wrote: ↑

Wed Nov 22, 2017 3:41 pm

Hey Swintooh, you can do one thing. I believe your child application was approved alongside yours. Why not Call the HMPO and inquire about your child's passport, with that you can get a rough idea of things.

Ciaocico wrote: ↑

Wed Nov 22, 2017 5:07 pm

Please any one you why I can’t see my application on lain aply 07/11/2017 ? I can’t understand Sam people you can see me no ??

swintooh wrote: ↑

Wed Nov 22, 2017 8:03 pm

Ciaocico wrote: ↑

Wed Nov 22, 2017 5:07 pm

Please any one you why I can’t see my application on lain aply 07/11/2017 ? I can’t understand Sam people you can see me no ??

Let me quote the Home Office: "Just wait until morning of 08/05/2018, then call us and we will tell you to wait another 20 working days - till 06/06/2018 then write us a letter and by 30/06/2018 we will respond with the explanation that your application is very complex and you need to wait until the case is decided. Oh and by the way, you can't trust any information we give you online, by email or by phone."

On more serious note, I wouldn't worry if you can't see the status for the first month or so and would call the helpline only if you don't get the acknowledgement email and letter, along with the request for biometrics - by the 2nd week of December.

Devil81 wrote: ↑

Wed Nov 22, 2017 9:45 am

HarryC wrote: ↑

Tue Nov 21, 2017 9:32 pm

So for me 10 working days are over. And still no post.
Its soo annoying that caseworkers arent logical headed person. Postman been and dropped all letters and it didnt had any letter from homeoffice. I called at 3:30 pm today and yet they said, call next day as your 10 working days arent over yet.
Now i have to call tomorrow.
They said it will be referred and escalated. God knows when will I receive my letter

Hi

What date did you see your approval (Decided) online?
I saw mine decided on 15th Nov but haven't received the letter yet.

As I didn't use to check the online tool regularly, I am not sure when was my case decided. It could have been before 15th. I used to check only once a week!!