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Simba2021 wrote: ↑Wed Mar 10, 2021 12:56 amEligibility criteria:18 years in UK, 7 on ILR Refugee Settlement route
Language/LIUK Criteria: MA/MSc from UK & LIUK pass
Nationality: Zimbabwean
Method of application:Online
Date of application :23 September 2019
Payment method: Visa Debit
Date of acknowledgement: 24 September 2019
Date of debit of fees:24/09/2019
Date of biometric letter received/issued:
Date Biometrics enrolled: 6/October/2019 on the UKVIS paid £60
Emails after emails and complaints to HO
Date on Approval letter: 18 December 2020
Date of receipt of approval: 19 December 2020
Date of receipt of ceremony letter: waiting
Date of Ceremony: waiting
Still waiting for the letter, its now 12 weeks since I received approval letter, anyone in similar circumstances
Have you reached out to your MP and if so, have they replied?JKAR25142 wrote: ↑Sat Mar 13, 2021 9:42 amThanks, mate for replying and the help you gave to me, but I have tried all of these above with no response from the OH!nnn15 wrote: ↑Sat Mar 13, 2021 9:35 amHi, I had this problem. Apparently the HO forgot to print the paperwork for some applications. You should call the Home Office helpline and ask them to escalate your case as you've been waiting for 8 months and your invitation letter still hasn't arrived. If they tell you to wait, respond that back in November 2020 the HO confirmed they printed and sent the paperwork for all the applications approved through August 2020. Evidently yours hasn't arrived, so there's been some mistake and if nothing is done, they probably aren't going to work on printing your application. Once your case has been escalated, you should get a confirmation email (I got one within an hour) and they are supposed to respond within 10 working days (I never got a response). If you don't get a confirmation email it probably means they haven't escalated, so you should call the helpline again and convince the agent to escalate.
You should also email Citizenship.Support@homeoffice.gov.uk, NationalitySupportTeamFMT@homeoffice.gov.uk and FurtherNationalityEnquiries@homeoffice.gov.uk and ask when your paperwork is going to be printed and sent. In my experience they are very slow in responding (citizenship.support replied to me after 3 months) or don't respond at all, but some people on this forum got responses.
Since the Home Office failed to print and send your paperwork when they were processing applications with similar timelines, you can submit a complaint here https://www.ukvi-complaints.homeoffice.gov.uk/reason. They respond within 20 working days.
If you don't get a reasonable response after trying all the above, you can reach out to your MP, explain that you've tried all the HO support channels to no avail, and then the MP office can submit an enquiry to the Home Office as well. The Home Office is legally obliged to respond to the MPs, so after some time you'll get an answer addressing the details of your case.
Idk what to do more than that
Yes, I have but they said I have to wait and they said they know it is frustrating!nnn15 wrote: ↑Sat Mar 13, 2021 11:40 pmHave you reached out to your MP and if so, have they replied?JKAR25142 wrote: ↑Sat Mar 13, 2021 9:42 amThanks, mate for replying and the help you gave to me, but I have tried all of these above with no response from the OH!nnn15 wrote: ↑Sat Mar 13, 2021 9:35 amHi, I had this problem. Apparently the HO forgot to print the paperwork for some applications. You should call the Home Office helpline and ask them to escalate your case as you've been waiting for 8 months and your invitation letter still hasn't arrived. If they tell you to wait, respond that back in November 2020 the HO confirmed they printed and sent the paperwork for all the applications approved through August 2020. Evidently yours hasn't arrived, so there's been some mistake and if nothing is done, they probably aren't going to work on printing your application. Once your case has been escalated, you should get a confirmation email (I got one within an hour) and they are supposed to respond within 10 working days (I never got a response). If you don't get a confirmation email it probably means they haven't escalated, so you should call the helpline again and convince the agent to escalate.
You should also email Citizenship.Support@homeoffice.gov.uk, NationalitySupportTeamFMT@homeoffice.gov.uk and FurtherNationalityEnquiries@homeoffice.gov.uk and ask when your paperwork is going to be printed and sent. In my experience they are very slow in responding (citizenship.support replied to me after 3 months) or don't respond at all, but some people on this forum got responses.
Since the Home Office failed to print and send your paperwork when they were processing applications with similar timelines, you can submit a complaint here https://www.ukvi-complaints.homeoffice.gov.uk/reason. They respond within 20 working days.
If you don't get a reasonable response after trying all the above, you can reach out to your MP, explain that you've tried all the HO support channels to no avail, and then the MP office can submit an enquiry to the Home Office as well. The Home Office is legally obliged to respond to the MPs, so after some time you'll get an answer addressing the details of your case.
Idk what to do more than that
Thanks - meaning you didn’t communicate to home office you moved house ? I was approved 2/2/21 and I have done the Royal Mail redirection- I will be communicating with the people at the old flat . Just curious to know if you reported it to the home office. Thankssitidis wrote: ↑Thu Mar 11, 2021 5:37 pmSo just some information for those who need it !
I received my approval on the 02/12/20
I moved house and redirected my Mail,
After 12 weeks I realised my letter hasn’t arrived I called the home office they said it should have arrived.
I had to go to my old residence. It was there and arrived 2 weeks ago !
Please if you moved after the 12 weeks check your old residence.
Another thing they don’t send your certificate to the council you live in !
Mine was sent to Islington and I lived in Hammersmith before.
I asked Hammersmith Council before I got the letter just to see if there was a mismatch and they hadn’t received it either.
So my advice if you moved check you old house.
Thanks and all the best !
Tell them there's been a mistake as the Home Office has already confirmed 4 months ago that the paperwork for all applications approved up to August 2020 had been printed and processed. Therefore no one is likely to be working on your application and hence you'd like it to be investigated.JKAR25142 wrote: ↑Sun Mar 14, 2021 10:07 amYes, I have but they said I have to wait and they said they know it is frustrating!nnn15 wrote: ↑Sat Mar 13, 2021 11:40 pmHave you reached out to your MP and if so, have they replied?JKAR25142 wrote: ↑Sat Mar 13, 2021 9:42 amThanks, mate for replying and the help you gave to me, but I have tried all of these above with no response from the OH!nnn15 wrote: ↑Sat Mar 13, 2021 9:35 am
Hi, I had this problem. Apparently the HO forgot to print the paperwork for some applications. You should call the Home Office helpline and ask them to escalate your case as you've been waiting for 8 months and your invitation letter still hasn't arrived. If they tell you to wait, respond that back in November 2020 the HO confirmed they printed and sent the paperwork for all the applications approved through August 2020. Evidently yours hasn't arrived, so there's been some mistake and if nothing is done, they probably aren't going to work on printing your application. Once your case has been escalated, you should get a confirmation email (I got one within an hour) and they are supposed to respond within 10 working days (I never got a response). If you don't get a confirmation email it probably means they haven't escalated, so you should call the helpline again and convince the agent to escalate.
You should also email Citizenship.Support@homeoffice.gov.uk, NationalitySupportTeamFMT@homeoffice.gov.uk and FurtherNationalityEnquiries@homeoffice.gov.uk and ask when your paperwork is going to be printed and sent. In my experience they are very slow in responding (citizenship.support replied to me after 3 months) or don't respond at all, but some people on this forum got responses.
Since the Home Office failed to print and send your paperwork when they were processing applications with similar timelines, you can submit a complaint here https://www.ukvi-complaints.homeoffice.gov.uk/reason. They respond within 20 working days.
If you don't get a reasonable response after trying all the above, you can reach out to your MP, explain that you've tried all the HO support channels to no avail, and then the MP office can submit an enquiry to the Home Office as well. The Home Office is legally obliged to respond to the MPs, so after some time you'll get an answer addressing the details of your case.
Idk what to do more than that
Hi no I didn’t communicate this to HO, reason being I didn’t want to wait longer, incase they would take an extra 3 months to post it out to me. I believe yours should arrive on the last week of April or the first week of May. The letter comes in a brown 2nd class envelope.sydney19 wrote: ↑Sun Mar 14, 2021 8:20 pmThanks - meaning you didn’t communicate to home office you moved house ? I was approved 2/2/21 and I have done the Royal Mail redirection- I will be communicating with the people at the old flat . Just curious to know if you reported it to the home office. Thankssitidis wrote: ↑Thu Mar 11, 2021 5:37 pm
I received my approval on the 02/12/20
I moved house and redirected my Mail,
After 12 weeks I realised my letter hasn’t arrived I called the home office they said it should have arrived.
I had to go to my old residence. It was there and arrived 2 weeks ago !
Please if you moved after the 12 weeks check your old residence.
Another thing they don’t send your certificate to the council you live in !
Mine was sent to Islington and I lived in Hammersmith before.
I asked Hammersmith Council before I got the letter just to see if there was a mismatch and they hadn’t received it either.
So my advice if you moved check you old house.
Thanks and all the best !
I received an invitation letter yesterday (14/3/2021, dated 3/3/2021), following approval on 18/11/2020. So that's nearly 4 months to print out and mail a letter. That's about a month later than expected based on other experiences posted in this thread, but not as long as the small number of people who have been waiting *much* longer than this. My application was based on being married to a British citizen and living in the UK for 5 years on spouse/partner visas prior to ILR. The team dealing with the application was 'CT2'. So perhaps that team is particularly slow? Or perhaps my complaints were seen and my application was found in a dusty box somewhere and progressed. I didn't receive any responses to any of my e-mails.stronk wrote: ↑Mon Mar 01, 2021 12:32 pmFor anyone still waiting from November, here's what I'm doing in case it's any help.
My approval date was 18 November 2020.
I first wrote to my local council, who said no certificate has been received for me. If you're lucky, they might have received a certificate and they might be one of the councils that doesn't care about the Home Office invitation letter (Wandsworth isn't one of these councils).
Then I wrote to citizenship.support@homeoffice.gov.uk (the contact address in the approval letter PDF) and CT2caseworkenquiries@homeoffice.gov.uk (the contact address in the e-mail to which the PDF was attached; presumably you might have a different address in your e-mail as 'CT2' might be a specific team assigned to my application route). The e-mails ask them what the hold up is, referencing other applicants posting on immigration forums who are receiving invitations based on substantially later approval dates.
That was a week ago. I expect I might get a response around the end of May. Since it is probably going to take so long, I have also submitted a complaint using the form here: https://www.gov.uk/complain-uk-visas-immigration. There were no appropriate options in this form, so I chose what seemed to be the nearest appropriate complaint reasons: 'Waiting for a decision or documents' -> 'A decision on an application'.
I used the Home Office Ref # from the approval letter in the form. The text of my complaint was basically:
"I am complaining about the length of time UKVI is taking to print and mail my citizenship certificate and ceremony invitation letter following approval of my naturalisation application on [date]. You can resolve this complaint by sending out the necessary documents for me and my local council (Wandsworth) to complete the citizenship process."
Note that UKVI has a separate complaint form from the general Home Office one, so don't get caught out and have to wait another several months.
I haven't yet tried my MP. I will try them if I don't hear anything (or hear something useless) within 20 working days (morning of 30 March).
Hopefully this will all be unnecessary and I'll receive the letter soon. But if I'm subject to the dreaded 'technical error', the sooner I complain and start the months-long process of getting someone to respond, the better. If you're still waiting based on a mid-November or earlier approval, you might also want to start the process.
Hi Teedeegoodcitizen wrote: ↑Tue Mar 02, 2021 8:36 pmRight, try sending an email to CT3 or CT4, maybe they direct to the right departmentTeedee wrote: ↑Tue Mar 02, 2021 8:25 pmMine didn't have the above though. It was pretty much a blank email with the attachment. The only content was:goodcitizen wrote: ↑Tue Mar 02, 2021 8:06 pmThe email that you received with your decision letter should have content like this:Bazaar wrote: ↑Tue Mar 02, 2021 6:16 pm
it's all so confusing.. all councils seem to do this differently , some they want the letter. some don't and the HO doesn't help either.
The email that came with my decision letter attached doesn't even have an email to reply to, it says do not reply to that email because it won't be monitored . It's not a CTcasework email either. So I don't have the option to email anyone if I wanted to ask the whereabouts of my invitation letter
Dear xxxxxxxx
This message is to confirm that your application to naturalise as a British Citizen has now been decided. Please find attached information regarding this decision.
This email is intended for xxxxxxxxxxxxxxx and if received in error should be deleted immediately. If you have received this email in error, please notify us via CT3CaseworkEnquiries@homeoffice.gov.uk.
Please DO NOT respond to this e-mail as this inbox will not be monitored.
Kind Regards
xxxxxxxxxxxxxxxxx
"This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
This email message has been swept for computer viruses."
Following confirmation from Portsmouth council that the earliest ceremony date was the 13th of April, I started calling them every week to see if they could squeeze me in earlier. I called them on Friday 5th March and was told they were currently looking into marriages and deaths but they'll see what they can do the following week. That day, I received an email from them stating they had 2 slots the following week: Wednesday 10th and Thursday 11th, went for the former. Did my 1:1 ceremony on Wednesday, collected my certificate, started my British passport application the same day and uploaded my photo using my phone. Identity verification was done on Thursday 11th and I sent my documents off on Friday 12th. Good luck everyoneTeedee wrote: ↑Mon Mar 01, 2021 10:16 amI don't know how I landed with PORTSMOUTH ceremonies office. Their information was included in my ceremony invitation letter so I called them this morning to arrange my ceremony. I must have mistakenly selected them during my Naturalisation application. I was told they do not offer virtual ceremony and I have to wait till the 13th of April for a 1:1 ceremony. Another waiting gameTeedee wrote: ↑Sat Feb 27, 2021 4:52 pmTeedee wrote: ↑Wed Feb 24, 2021 11:55 amMine is the 03/12/2020. Sent an email to HO in January and was advised they’ll respond in 20 working days. It has been over 20 working days now, no response. I hear their deadline is 12 weeks, well, mine will be 12 weeks next Wednesday so I really hope I receive my invitation this week. Reached out to Hampshire council on Monday and they confirmed they still do not have my paperwork from HO. So frustratingsaquebahmed wrote: ↑Wed Feb 24, 2021 11:32 amReading your update made me optimistic - my approval date is 15/12/2020 so expecting invitation letter soon. I wish there was a helpline where we can call and push for the update, their email address is just non responsive like other home office departments
Update!!!
God did it!!! I have just received my invitation letter from HO! Finally!!!Timelines below:
Application date - 30/09/2020
Biometrics - 28/10/2020
Approval email received - 03/12/2020
Invitation letter received - 27/02/2021
Will be contacting Hampshire council on Monday for my virtual ceremony. Hang in there guys, yours is coming soon! See you all on the passport thread x
Hi thereTeedee wrote: ↑Tue Mar 02, 2021 7:25 pmSomething worth trying: Your approval letter should have details of the department that worked on your application. This should be at the end of the letter, the signature basically. Mine is CT4.Bazaar wrote: ↑Tue Mar 02, 2021 6:16 pmit's all so confusing.. all councils seem to do this differently , some they want the letter. some don't and the HO doesn't help either.goodcitizen wrote: ↑Tue Mar 02, 2021 2:01 pmI'm not sure because my council hasn't received my certificate either. I had mentioned this in the email, now even if i assume the pdf is enough, they still want me to wait for the certificate to come in to the council
The email that came with my decision letter attached doesn't even have an email to reply to, it says do not reply to that email because it won't be monitored . It's not a CTcasework email either. So I don't have the option to email anyone if I wanted to ask the whereabouts of my invitation letter
Can you replace this email (CT3CaseworkEnquiries@homeoffice.gov.uk) with the department info? For instance, if I wanted to contact them for mine, I would use CT4CaseworkEnquiries@homeoffice.gov.uk
Hope it makes sense
Hi JKAR25142, no I didn't as I wasn't aware of this at the time. I did send emails to HO via nationalityenquiries@homeoffice.gov.uk and citizenship.support@homeoffice.gov.uk - this was way back in January and I had no response! I also contacted my MP who submitted an Enquiry on my behalf. I received my ceremony invitation around 2 weeks after.JKAR25142 wrote: ↑Mon Mar 15, 2021 10:55 amHi Teedeegoodcitizen wrote: ↑Tue Mar 02, 2021 8:36 pmRight, try sending an email to CT3 or CT4, maybe they direct to the right departmentTeedee wrote: ↑Tue Mar 02, 2021 8:25 pmMine didn't have the above though. It was pretty much a blank email with the attachment. The only content was:goodcitizen wrote: ↑Tue Mar 02, 2021 8:06 pm
The email that you received with your decision letter should have content like this:
Dear xxxxxxxx
This message is to confirm that your application to naturalise as a British Citizen has now been decided. Please find attached information regarding this decision.
This email is intended for xxxxxxxxxxxxxxx and if received in error should be deleted immediately. If you have received this email in error, please notify us via CT3CaseworkEnquiries@homeoffice.gov.uk.
Please DO NOT respond to this e-mail as this inbox will not be monitored.
Kind Regards
xxxxxxxxxxxxxxxxx
"This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
This email message has been swept for computer viruses."
if you do not mind me asking have you tried to send an email to CT3 OR CT4 my problem same as yours?
Thanks
I guess the logic didn't work thenJKAR25142 wrote: ↑Mon Mar 15, 2021 11:12 amHi thereTeedee wrote: ↑Tue Mar 02, 2021 7:25 pmSomething worth trying: Your approval letter should have details of the department that worked on your application. This should be at the end of the letter, the signature basically. Mine is CT4.Bazaar wrote: ↑Tue Mar 02, 2021 6:16 pmit's all so confusing.. all councils seem to do this differently , some they want the letter. some don't and the HO doesn't help either.goodcitizen wrote: ↑Tue Mar 02, 2021 2:01 pm
I'm not sure because my council hasn't received my certificate either. I had mentioned this in the email, now even if i assume the pdf is enough, they still want me to wait for the certificate to come in to the council
The email that came with my decision letter attached doesn't even have an email to reply to, it says do not reply to that email because it won't be monitored . It's not a CTcasework email either. So I don't have the option to email anyone if I wanted to ask the whereabouts of my invitation letter
Can you replace this email (CT3CaseworkEnquiries@homeoffice.gov.uk) with the department info? For instance, if I wanted to contact them for mine, I would use CT4CaseworkEnquiries@homeoffice.gov.uk
Hope it makes sense
I have tried this email and I got a reply (Undeliverable:)!!
I put my department instead of CT4, I put this CT6CaseworkEnquiries@homeoffice.gov.uk?!
Is this should be right?
Thanks
I honestly don't know how else you can proceed.Yeah, I will try this Thanks Thanks Thanks for the help, to be honest, I've got depression and anxiety because. and I may do repeat uni year that bad my situation isnnn15 wrote: ↑Mon Mar 15, 2021 9:12 amTell them there's been a mistake as the Home Office has already confirmed 4 months ago that the paperwork for all applications approved up to August 2020 had been printed and processed. Therefore no one is likely to be working on your application and hence you'd like it to be investigated.
I understand this causes a lot of distress. But your application has been approved, so it's just an admin mistake.JKAR25142 wrote: ↑Mon Mar 15, 2021 4:56 pmYeah, I will try this Thanks Thanks Thanks for the help, to be honest, I've got depression and anxiety because. and I may do repeat uni year that bad my situation isnnn15 wrote: ↑Mon Mar 15, 2021 9:12 amTell them there's been a mistake as the Home Office has already confirmed 4 months ago that the paperwork for all applications approved up to August 2020 had been printed and processed. Therefore no one is likely to be working on your application and hence you'd like it to be investigated.
Hi sitidis,sitidis wrote: ↑Thu Mar 11, 2021 5:37 pm
I received my approval on the 02/12/20
I moved house and redirected my Mail,
After 12 weeks I realised my letter hasn’t arrived I called the home office they said it should have arrived.
I had to go to my old residence. It was there and arrived 2 weeks ago !
Please if you moved after the 12 weeks check your old residence.
Another thing they don’t send your certificate to the council you live in !
Mine was sent to Islington and I lived in Hammersmith before.
I asked Hammersmith Council before I got the letter just to see if there was a mismatch and they hadn’t received it either.
So my advice if you moved check you old house.
Thanks and all the best !
Timelines below:
