I was bored today so I thought I would say hello to HM
After 5 minutes waiting someone answered and checked my details & hold online, then he came back with saying; your application is not yet allocated to a caseworker and I should get something within time table( 6 months ) I wasn't surprised anyway
they said caseworkers are given a target of completing 10 cases a day and what they do is go through the files and select the more complicated cases and give priority to them. the straight forward cases are then put aside to wait or given to junior members of the team to complete. after they complete these straight forward cases, they then have to be quality checked before approval letter is written. All of these factors attribute to why some people get approvals before others even though you may have applied before or on the same day as them.
"Each caseworker was required to make 10 decisions a day, which was the foundation of the overall decision making target.
For example, we found that caseworkers reviewed their entire allocation of files, established which ones needed additional information (and were therefore likely to take longer) and prioritised those first. This meant that information could be obtained without adding unnecessary delay to the decision making process".