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Name on Biometric wrong

A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Naturalisation

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push

sherife
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Posts: 20
Joined: Mon Jun 11, 2012 1:33 am
Egypt

Re: Name on Biometric wrong

Post by sherife » Fri Oct 23, 2015 7:07 am

Thanks for sharing.

I called the helpline again yesterday as the 15 day deadline is about to run out, the person I spoke to was really helpful and after putting me on hold to check with someone else she adviced us (as the name is missing one of my wife's middle names, and there's no spelling mistakes) to submit the biometric info with the letter we have and to change the name after the card is issued, as it is much easier to do so instead of emails and phone calls at this stage.

I'll post any updates I have.

aleekhan123
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Posts: 13
Joined: Mon Mar 31, 2014 5:20 pm

Re: Name on Biometric wrong

Post by aleekhan123 » Tue Aug 02, 2016 2:33 pm

Hi,

I wanted to share my very recent experience as it may benefit members.

I applied for my naturalization along with wife and son. We received 3 separate envelopes for each one of us. Each envelope consisted of two separate letters; the first one detailed the enrollment process and the second part is a one page letter with the details of the applicant and the barcode to be used for enrollment purposes at the post office.

Everything was good for wife and myself however barcode section of my son's letter was for someone completely different. Different name, address, age, date of birth etc.

This lead to serious concern as this was the last thing i was expecting during the application. Anyhow as usual i tried searching the forums and couldn't get much help so this is what i did:

1: Rang the home office UKVI helpline and explained the situation. They said you have to email the details to nationalitybiometrics@homeoffice.gsi.gov.uk. I did that straightaway.

2: Next day; I sent the same email to AppointmentExceptions@homeoffice.gsi.gov.uk and they replied in a couple of days saying that they have forwarded the details to the relevant team.

3: Following day I sent a recorded signed for letter to UKVI liverpool requesting them to look into this matter.

Today I have received an email from nationalitybiometrics@homeoffice.gsi.gov.uk saying that they received the email and have sent me a new letter for my son. This is Day 5 from the day i sent them the first email.

I believe; if you follow the above protocol; you should be able to get the letter within a week.

Thanks,

Ali

slothsy
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Posts: 1
Joined: Mon Oct 17, 2016 1:29 pm

Re: Name on Biometric wrong

Post by slothsy » Mon Oct 17, 2016 1:48 pm

I thought I'll share my experience here too. The home office has got my name in the wrong order since my passport does list my family name then my first name. I got their letter on the 7th of Oct and emailed them on the 10th. I got a reply on the 15th of Oct to say that they have a record with my name in the wrong order from the previous application (I had a post study work visa back in 2008) and they will notify the case worker about the change of details. They have put a new letter in the post for the biometric enrolment. It seems like they do take time to check the reason for getting the wrong details which is good.

It was a bit nerve wrecking waiting for them so I went to the post office to check if there's anything I can do. The post office person was really helpful. She checked my details using the barcode and it confirmed that they have my name in the wrong order. She suggested that I email them daily until I receive an acknowledgement, which I didn't have to do.

paru.org
Member
Posts: 202
Joined: Mon Dec 29, 2014 11:15 am
India

Re: Name on Biometric wrong

Post by paru.org » Tue Oct 25, 2016 5:09 am

does anyone knows do ho sent 2nd biometric reminder letter, i couldnot provide my biometric in 1st biometric letter, and 15 days to provide biometric are gone too..???thx

nextinline
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Posts: 12
Joined: Fri Sep 09, 2016 3:52 pm

Re: Name on Biometric wrong

Post by nextinline » Thu Oct 27, 2016 4:34 pm

I am in a similar situation. I applied for my daughter's registration on 6th of Oct . They sent a letter for bio metrics but got the date of birth wrong.I emailed them at NationalityBiometrics@homeoffice.gsi.gov.uk on 18th but there is no response yet.

Any suggestions are welcome

Cheers,
J

omya
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Posts: 14
Joined: Sat Mar 31, 2012 12:22 pm

Re: Name on Biometric wrong

Post by omya » Tue Nov 08, 2016 12:26 pm

I am also in a similar situation. I have received 3 letters for Biometric enrolment in the process of Naturalisation, and guess what, all the names on the 3 letters are wrongly written!! My son's name was written as just his first name, no middle nor family name!! mine and my daughter's are written as initials only!!! I am so angry and worried at the same time, the letter was dated 2/11/16, received yesterday 7/11....so that's alsready 5 days gone of the 15 days limit...I sent an email today to NationalityBiometrics@homeoffice.gsi.gov.uk...called their contact phone number and the lady who answered advised me to send an email to the email address above which I already did.....any advise? I am also planning to write a letter and post it first lass to the home office in Liverpool.

Mummy2016
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Joined: Wed Nov 09, 2016 5:09 pm

Re: Name on Biometric wrong

Post by Mummy2016 » Wed Nov 09, 2016 5:24 pm

omya wrote:I am also in a similar situation. I have received 3 letters for Biometric enrolment in the process of Naturalisation, and guess what, all the names on the 3 letters are wrongly written!! My son's name was written as just his first name, no middle nor family name!! mine and my daughter's are written as initials only!!! I am so angry and worried at the same time, the letter was dated 2/11/16, received yesterday 7/11....so that's alsready 5 days gone of the 15 days limit...I sent an email today to NationalityBiometrics@homeoffice.gsi.gov.uk...called their contact phone number and the lady who answered advised me to send an email to the email address above which I already did.....any advise? I am also planning to write a letter and post it first lass to the home office in Liverpool.
I have a similar situation; names on both letters wrong, for me and my daughter. They letters have our original HO file application names that we have since changed legally. I received the letters yesterday 8th Nov, dated 5th Nov. I have emailed them and sent the registered letter today, with the correct details, as recommended by previous posts here. However, in my search, I came across this new website were you can submit information to request a change:

https://eforms.homeoffice.gov.uk/dev/BR ... ation.ofml

It looks promising. Try it out. I got automatic confirmation for both requests. I will let you know my progress.

omya
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Posts: 14
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Re: Name on Biometric wrong

Post by omya » Wed Nov 09, 2016 6:07 pm

Thank you very much for your reply...hope all goes well for everybody..

atik
Newbie
Posts: 44
Joined: Tue Mar 17, 2015 10:36 am

Re: Name on Biometric wrong

Post by atik » Fri Nov 11, 2016 10:24 am

Hi All,

I am in same boat, barcode is missing on my son's Biometric letter...

I have taken below steps as people suggested in this forum...

1. Sent an email to : NationalityBiometrics@homeoffice.gsi.gov.uk (No auto reply ack)

2. Sent an email to: AppointmentExceptions@homeoffice.gsi.gov.uk(Got auto reply ack)

3. Submitted here as Mummy2016 suggested : https://eforms.homeoffice.gov.uk/dev/BR ... ation.ofml(Got auto reply ack)

I hope this information will help others...will keep update. Good luck everyone

Thanks

atik
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Posts: 44
Joined: Tue Mar 17, 2015 10:36 am

Re: Name on Biometric wrong

Post by atik » Mon Nov 14, 2016 5:53 pm

Hi,

Did any body got updated biometric letters? Thanks

omya
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Joined: Sat Mar 31, 2012 12:22 pm

Re: Name on Biometric wrong

Post by omya » Tue Nov 22, 2016 8:40 pm

ok guys this is getting really rediculous and serious....I went to the post office, had mine and my daughter's biometric measures taken, but not my son's. The lady said the information is incorrect, and stamped the letter with the words(incorrect info as only 1 name, no middle, nor family name) and the Date, clearly within the 15 days allowed. I scanned everything, emailed it to the email address provided for wrong information, in addition to sending a letter by post, first class, signed for, which was received and I have a copy of the signature of the person who received it in their Liverpool office.

Today, I received a second letter from the home office, regarding my son's biometric enrollment, with the same mistake, his name is written exactly like the previously refused one, also warning me that now I have 10 days to respond as I failed to comply to the first letter!!!!

Is it worth going again to the Post Office, paying for the train journey only to be refused for the same reason, which isnt our fault....I dont really mind doing it, but I am really worried that the 10 days will expire and then the application will be refused and then I'll have to pay £900+ for no fault of mine.

I will remail them, resend a letter by post, attaching all the previous info, hoping for someone with some brain substance to respond properly.

Any advice will be very much appreciated.

atik
Newbie
Posts: 44
Joined: Tue Mar 17, 2015 10:36 am

Re: Name on Biometric wrong

Post by atik » Sat Nov 26, 2016 5:38 pm

Hi All,

In addition to above steps mentioned by me in previous post, I have sent a signed for next day delivery post to Home Office explaining the situation.

Today I have received bio-metric letter dated 24 Nov. ? Today successfully enrolled bio-metrics for my son in post office. Yesterday was the last day for previous bio-metric letter. It seems automatically Home Office send 2nd letter if anybody fails to enroll first one. Hope this helps...

Thanks
Atik

user2017
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Posts: 3
Joined: Sun Jan 08, 2017 7:14 am

Re: Name on Biometric wrong

Post by user2017 » Sun Jan 08, 2017 7:32 am

Mummy2016 wrote:
omya wrote:I am also in a similar situation. I have received 3 letters for Biometric enrolment in the process of Naturalisation, and guess what, all the names on the 3 letters are wrongly written!! My son's name was written as just his first name, no middle nor family name!! mine and my daughter's are written as initials only!!! I am so angry and worried at the same time, the letter was dated 2/11/16, received yesterday 7/11....so that's alsready 5 days gone of the 15 days limit...I sent an email today to NationalityBiometrics@homeoffice.gsi.gov.uk...called their contact phone number and the lady who answered advised me to send an email to the email address above which I already did.....any advise? I am also planning to write a letter and post it first lass to the home office in Liverpool.
I have a similar situation; names on both letters wrong, for me and my daughter. They letters have our original HO file application names that we have since changed legally. I received the letters yesterday 8th Nov, dated 5th Nov. I have emailed them and sent the registered letter today, with the correct details, as recommended by previous posts here. However, in my search, I came across this new website were you can submit information to request a change:

https://eforms.homeoffice.gov.uk/dev/BR ... ation.ofml

It looks promising. Try it out. I got automatic confirmation for both requests. I will let you know my progress.
Hiya,
Just wondering if you have had any updates since contacting via the online form mentioned. I have the same situation where I have not heard anything back from the biometric department and about to run out of my 15 days window for enrollment.
My Biometric letter has addressed using my maiden name and application is placed with married name. I was thinking as my previous home office reference has used my maiden name, the letter could be reflecting on that. Would it be ok to go ahead with the name in the letter(old name) even though the application has (new name)?

Can anyone help me out on this matter as i am planning to go ahead with biometric enrollment using my old name if i dont hear anything back.

Any advice is much appreciated.
Thanks.

hamalt66
Member of Standing
Posts: 332
Joined: Wed Apr 27, 2016 6:57 pm

Re: Name on Biometric wrong

Post by hamalt66 » Sun Jan 08, 2017 8:26 am

user2017 wrote:
Mummy2016 wrote:
omya wrote:I am also in a similar situation. I have received 3 letters for Biometric enrolment in the process of Naturalisation, and guess what, all the names on the 3 letters are wrongly written!! My son's name was written as just his first name, no middle nor family name!! mine and my daughter's are written as initials only!!! I am so angry and worried at the same time, the letter was dated 2/11/16, received yesterday 7/11....so that's alsready 5 days gone of the 15 days limit...I sent an email today to NationalityBiometrics@homeoffice.gsi.gov.uk...called their contact phone number and the lady who answered advised me to send an email to the email address above which I already did.....any advise? I am also planning to write a letter and post it first lass to the home office in Liverpool.
I have a similar situation; names on both letters wrong, for me and my daughter. They letters have our original HO file application names that we have since changed legally. I received the letters yesterday 8th Nov, dated 5th Nov. I have emailed them and sent the registered letter today, with the correct details, as recommended by previous posts here. However, in my search, I came across this new website were you can submit information to request a change:

https://eforms.homeoffice.gov.uk/dev/BR ... ation.ofml

It looks promising. Try it out. I got automatic confirmation for both requests. I will let you know my progress.
Hiya,
Just wondering if you have had any updates since contacting via the online form mentioned. I have the same situation where I have not heard anything back from the biometric department and about to run out of my 15 days window for enrollment.
My Biometric letter has addressed using my maiden name and application is placed with married name. I was thinking as my previous home office reference has used my maiden name, the letter could be reflecting on that. Would it be ok to go ahead with the name in the letter(old name) even though the application has (new name)?

Can anyone help me out on this matter as i am planning to go ahead with biometric enrollment using my old name if i dont hear anything back.

Any advice is much appreciated.
Thanks.
Same here, we received our biometrics with wrong date of birth on my children's letters and even though I emailed and wrote to home office more than once, we still have not received our amended letters. It's been over a month now.

However, I would not recommend you enroll with wrong personal details. You better wait than submit wrong information (that's deception and it will hurt your future applications). Call HO helpline and ask for advice. In my case they asked me to wait and do nothing more! They told me perhaps the Christmas holidays might be a factor of delays. Good luck!

user2017
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Posts: 3
Joined: Sun Jan 08, 2017 7:14 am

Re: Name on Biometric wrong

Post by user2017 » Sun Jan 08, 2017 12:23 pm

Thank you for your response.
I still use my maiden name for professional purposes which I have mentioned in the naturalisation application. Assumed it could be a reason why the letter addressed that way. I am anyway planning to wait for a response.
Will post any updates.
Thank you.

karamba123
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Posts: 20
Joined: Sun Nov 20, 2016 5:01 pm

Re: Name on Biometric wrong

Post by karamba123 » Mon Jan 16, 2017 12:45 pm

Folks, in case anybody may find this helpful. I also didn't receive any form of reply nor aknowlegement from NationalityBiometrics@homeoffice.gsi.gov.uk (my son's first name has been misspelled) despite of writing to them twice. Instead, I got the second Biometrics letter threatening me of refusing my application. Anyway, after having a good several rounds on the phone I got a different e-mail address to write to (only EU though) : EuroBiometrics@homeoffice.gsi.gov.uk
I got a response ('no reply" e-mail but something at least!), it tells:
"Thank you for your email to UK Visas and Immigration (UKVI).
If your enquiry is regarding a biometric issue this will be dealt with in the agreed service standards timeframe.
If your enquiry relates to any other issue please go to:
https://www.gov.uk/browse/visas-immigration
Please note, we will not reply to your email, and it will be deleted."

I'll let know if I receive any other response, what is "the agreed service standards time-frame" anyway?
In the meantime I think I will post them a letter too, just in case.

hardikrs
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Joined: Tue Jan 18, 2011 11:56 pm

Re: Name on Biometric wrong

Post by hardikrs » Sat Jan 28, 2017 8:58 pm

HI all,

My situation is very similar to what others have mentioned in this thread. I applied for naturalisation for for 4 of us (2 adults, 2 children). We made the application using NCS service of one of the boroughs in London.

Within about 10 days, we received separate Biometric Enrolment letters for all of us. But in my daughter's letter for Biometric Enrolment, her nationality is mentioned incorrectly. Our daughter has different nationality to the three of us, and the letter has mentioned the same nationality for all 4 of us (which is true for the three of us, but not for our daughter).

As suggested above, I have written separate emails to Nationality Biometric email ID and to Appointment Exception email ID. I write a letter to them tomorrow.

I have not been to the Post Office - just to try if they accept my daughter's Biometric with the incorrect nationality on her letter. I am not sure if I should be even trying that. Any suggestions please ?

user2017
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Re: Name on Biometric wrong

Post by user2017 » Sun Jan 29, 2017 9:19 am

Hi All, just wanted to update with the response I have received from nationality biometrics team. The issue I was having was,my biometric enrollment letter addressed my maiden name instead of married name which I have used for my application. The reply indicated that, biometrics enrollment letter would always reflect the details home office current hold. So if your previous reference with home office is different to now, they would only consider changing that later on in the process. So I was advised to enroll the biometrics with my maiden name. Hope this helps. Thanks.

karamba123
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Posts: 20
Joined: Sun Nov 20, 2016 5:01 pm

Re: Name on Biometric wrong

Post by karamba123 » Sun Jan 29, 2017 6:17 pm

I was told at the post office, they are obliged to refuse Biometrics Enrolment applications if any of the data was incorrect. And that what happened to my son whose 1 letter in his first name got misspelled.
A little update here: I finally received a response from the original e-mail address (the one on the letter) NationalityBiometrics@homeoffice.gsi.gov.uk after a month. Sent an e-mail on 23.12.16, got a reply on 20.01.17. In the meantime I received the second Biometrics letter, urging us to enrol within 10 working days. I sent another 2 e-mails to them, plus an e-mail to EuroBiometrics@homeoffice.gsi.gov.uk plus a tracked letter posted on the 12th January. I have no idea which way made them to contact me.

hamalt66
Member of Standing
Posts: 332
Joined: Wed Apr 27, 2016 6:57 pm

Re: Name on Biometric wrong

Post by hamalt66 » Sun Jan 29, 2017 6:22 pm

hardikrs wrote: I have not been to the Post Office - just to try if they accept my daughter's Biometric with the incorrect nationality on her letter. I am not sure if I should be even trying that. Any suggestions please ?
It's illegal to enrol biometrics with wrong details. Please don't do it. It might hurt your future applications. Just use the email in your letter. They will reply eventually. In my case I have received amended letters after 45 days. Good luck.

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