I submitted my application for citizenship on the 11th of January and still haven't heard from Home Office. I haven't thought much of it as it has not been six months yet, and especially with the coronavirus situation at the moment.
However, I have just noticed that the automatic e-mail confirmation I got back in January after submitting my application online has my old surname on it. I changed my surname in 2017 and recorded this in my application, as well as attaching my deed poll from my country of origin with English translation. Virtually all my supporting documents, and chiefly my passport, are in my current, "proper" surname. My application record in .pdf that I downloaded also states my current surname at the top. Sopra Steria checked my passport and application details and accepted my biometric enrolment as well in January - all in my current name.
I'm afraid now that Home Office will accuse me of using a false identity or reject my application based on this - which I believe to be a technical glitch...
I contacted their call centre and was told to e-mail and send a cover letter by post, which I did. I posted my explanation to Department 1 in Liverpool with my case ID on it, and I e-mailed firstname.lastname@example.org
also quoting my reference numbers and attaching my application summary (with my current name). I don't feel like the call centre advisor was very knowledgeable though (they told me, among other things, to reply to the inbox I got that automatic confirmation e-mail from, even though it states not to reply to them... I did, anyway - just in case).
I would be grateful for any advice on this - do you think I have done all that can be done? Maybe someone changed their name and was in a similar situation (I'm 99% sure that I completed this information correctly in the application form)?