Call Centre Project Coordinator - Code of Practice -CONFUSED

Hi,

I am confused as I will be applying for my ILR within few months my current salary is 28000K

My job description is as follows - UNDER WHAT CODE OF PRACTICE WOULD MY JOB BE ???? AND WHAT SHOULD BE MY SALARY FOR APPLYING FOR MY ILR

1.Oversight of the day-to-day operation of the Call CentreE and ensuring the Call Centre it runs smoothly;
2, Liaising with call centre supervisors, operatives and third parties, Ssetting and meeting performance targets for speed, efficiency, sales and quality;
3. Monitoring random calls to improve quality and minimise errors;
4. Forecasting and analysing data against budget figures on a weekly/monthly basis;
5. Planning and managing change including;
Managing the daily running of the call centre;
Liaising with call centre supervisors, operatives and third parties;
Monitoring random calls to improve quality and minimise errors;
Pplanning and developing staff recruitment and retention procedures,;
IdentifyingIdentifying staff training needs and planning training sessions;
6. Recording statistics, user rates and the performance levels of the cCentre; ; oversight of
Organising staffingStaffing issues, including shift patterns and the number of staff required to meet demand;
7. Motivating and retaining staff;
Forecasting and analysing data against budget figures on a weekly/monthly basis;
Ddeveloping, implementing and reviewing core responsibilities and tasks;
8. Analysing performance statistics, ege.g. average speed of answer, average time of abandonment, and making decisions on the basis of performance statistics, for example, which members of staff need to improve, how effective the current scripts are etc.
9. Responsible for the cost effective use of people within Operations. Controlling hours of work, punctuality and absenteeism.
10. To co-ordinate the produce clear, accurate and concise reports for use by the Company Management