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You have just explained it quite well;Saga wrote:Hello,
My mother is in her advanced stages of immigration to canada.
She was born in country X but had to move to country Y in her 20s after a civil war erupted in country X. She has no document from country X. Now the canadian immigration is asking to bring police certificate from country X which is practically impossible as she has had no relation with country X for the last 40 years !
How can this be explained to the canadian immigration in their application forms?