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adamboston wrote:There is no shadow of doubt about the fact that you have been treated unfairly. As I happen to work in the same sort of setup I've never come across a case where a claimant had to wait 3 months to get their benefits reinstated due to overpayment.
All the overpayments are recoverable apart from the case when it's due to an official error AND the claimant would not have been 'reasonably' aware of the fact that s/he has been overpaid.
I think you must contact your local CAB or welfare rights so they can intervene and get your housing benefit sorted. Even if you have been overpaid HB you are still entitled to the benefit and should you decide with an affordable weekly overpayment recovery. Should you decide to challenge the overpayment, which IMHO you must do, any overpayment recovery would be suspended till the tribunal decide on your case.
It doesn't take 3 months to a benefit processor to draft an overpayment letter and I think there is some sort of communication issue between the counter staff and HB processing section.
You can also approach your local councillor and ask him/her to speak to benefits department. It would be quite interesting to know the name of your council (pm me if you like).
As a last resort and in case of no joy you can take this matter to the Local Government Ombudsman.
Absolutely ridiculous and diabolical. Didn't they tell you that the officer is on holidays and we are merely acting as flies on the wall. You must go ahead with the complaint and ask for compensation too.troubled wrote:"The officer dealing with your case had been on holiday that is why there has been delayed in your HB reinstatement" .Those are the words of the officer I spoke to today about my HB.
pads wrote:Yeah love go see your local CAB and get some advice and make a complaint they should be able to at least give you an interim payment while they sort it out.
Love pads x