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Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Naturalisation

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mmicky5050
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by mmicky5050 » Thu Jul 24, 2025 9:04 pm

Very thoughtful reply…

Recently I started following the Reddit subsection on UK visas and a former ECO, whose identity was confirmed by the moderators, answered questions from public. He portrayed an environment of total chaos at many consulates and a sadistic culture of almost taking pleasure in rejecting or delaying applications

The one thing he revealed which I found very interesting was that ECOs are scared of lawyers and that any appeal done by a lawyer is taken very seriously because they have to be certain of their response….

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contorted_svy
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by contorted_svy » Fri Jul 25, 2025 7:30 am

They have no obligation to reply even to a lawyer with anything more than "out enquiries are pending" until you receive an outcome. It is very expensive to commission a solicitor to help with these cases and in our experience rarely has any effect on speeding up the application. You are, however, free to use your money however you wish.
All advice comes from personal research and experience and should not be regarded as professional opinion.

tanha_rixby
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by tanha_rixby » Fri Jul 25, 2025 11:13 pm

Thanks for the discussion.

I've just had a new round of responses from various official channels. They confirmed that:
  1. There was an IT issue that affected a number of applicants, including mine, but they're claiming it wasn't the primary reason for the delay. (Confusing, right?) They also confirmed the IT issue is now resolved.
  2. They can't progress the application due to 'outstanding checks'. They're unable to give a date for completion. They mentioned they'd request the checks to be expedited; however, as there is a backlog of cases that require consideration, they cannot provide a timeframe at this stage.
  3. Essentially, they cannot provide any timescale for a decision.
It feels like the enquiries I sent to senior officials were just redirected back to the standard nationality team, because the response was the usual generic one.

I'm considering whether a ministerial escalation through my MP is worthwhile, but I'm struggling to come up with new arguments, given they've now shifted the reason for the delay.

My interpretation of the situation has really changed over time, and it feels like it's getting worse. Initially, I thought a decision was just around the corner. Then, it seemed to be a simple IT issue or a single check. But now with the mention of multiple "mandatory checks", "external agencies", and a "backlog", I'm worried this could drag on for years.

Also, a few clarifications regarding the points discussed above:
mmicky5050 wrote:
Sun Jul 20, 2025 11:30 am
Wondering if you have any US history…
The fact that SLA picked up US biometrics means there is …
There appears to be an automated sharing of data between M5 after 2024 for all naturalisation applications

https://www.gov.uk/government/publicati ... accessible
Thanks for the link. I’ve had US visas before but never actually travelled there. There were never any rejections. Based on my SAR, the “request sent to International Partner” (in this case, the US) was actually responded to on the same day, so it doesn’t seem to be a cause of delay in my case.
mmicky5050 wrote:
Thu Jul 24, 2025 9:04 pm
- I think I had already suggested above that the parliamentary offices will not deal with ministerial casework, which is exactly what happened. So thank you for putting in the effort to prove my argument.
Yes, I agree the parliamentary offices don’t process ministerial casework. You can contact ministers (via physical letters or your MP), but they've been forwarded straight to the casework teams and I got boilerplate responses from the caseworkers. That’s been my experience so far.
secret.simon wrote:
Thu Jul 24, 2025 5:58 pm
If you plan to go down that route, you will want to make it a policy issue wider than yourself that they would want to look at. And you need to make a case as to why *they* need to deal with it rather than pass it down the policy ladder. So they will be looking a a wide policy matter, not your application.
That’s tempting. I was thinking of writing a bold statement to ministers/MP and complaining why people like me are put in a "backlog" after nine months whilst others get response in 2-3 months, something like:

“This situation feels alarmingly similar to the Post Office scandal, where victims of IT failures ended up suffering most from poor administration. It’s unacceptable for the Home Office to have a policy that punishes applicants for its own mistakes.”

But legal advice I received said to stick to my own case if I actually want to get approval, not to make it a wider policy fight.

So now I’m stuck – I’m thinking about complaining to ministers about conflicting updates (“IT issue” vs “checks”, also “one particular check” → now “mandatory checks” (plural) + “backlog”). But my arguments would just be quoting what they’ve said to me, and I’m not sure it would make a difference.

Any thoughts welcome.

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contorted_svy
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by contorted_svy » Sat Jul 26, 2025 3:13 pm

You don't know for sure that this would drag for years. they are telling you, being as unprecise as possible to leave plenty of wiggle room, that they are late on your decision. You can email your MP and ask them to escalate - it won't create delays, but no promises on speeding the process up either. If you have already submitted a complaint, wait for a response and then ask for a review. This is the process known to us.
All advice comes from personal research and experience and should not be regarded as professional opinion.

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contorted_svy
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by contorted_svy » Sat Jul 26, 2025 3:19 pm

If you haven't yet, do review this thread. https://www.immigrationboards.com/month ... 43483.html
All advice comes from personal research and experience and should not be regarded as professional opinion.

tanha_rixby
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by tanha_rixby » Sat Jul 26, 2025 3:41 pm

contorted_svy wrote:
Sat Jul 26, 2025 3:13 pm
You don't know for sure that this would drag for years. they are telling you, being as unprecise as possible to leave plenty of wiggle room, that they are late on your decision. You can email your MP and ask them to escalate - it won't create delays, but no promises on speeding the process up either. If you have already submitted a complaint, wait for a response and then ask for a review. This is the process known to us.
Thanks for your reply! Yes, I’m aware of the main steps and have done most of them already:
  • Submitted Stage 1 complaint to UKVI – got standard “inquiries pending” reply.
  • Asked for Stage 2 review – same boilerplate, with an extra statement: “ We pride ourselves on the high levels of customer service that we offer”!
  • My MP contacted MPAM (MP Account Management Team) twice – first time they confirmed there is just one check remaining. Second time they wrote that the IT issue is now resolved, but now pending enquirieS (plural), no real prioritisation.
  • Escalated to IEC – resolution phase only, UKVI say backlog, no timescale. They just said we will request for the checks to be expedited, but there is a backlog of cases! (Which I find unfair why I’m in a backlog after 9 months). To begin a full IEC investigation, I’d have to wait until at least summer 2026.
So, before even thinking about pre-action protocol (which almost never works), I’m really left with two options:
  1. Ask my MP to forward my letter (with a note) to the Minister for Migration.
  2. Ask my MP to escalate my case to the Parliamentary Ombudsman.
It seems too much to request both, and my MP probably wouldn’t do both anyway. Given how slow the Parliamentary Ombudsman is, I’m leaning towards the Minister route first, with my MP’s note attached.

Does that sound like the best move? Or is there anything I’ve missed before going to pre-action? Would appreciate your thoughts.

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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by contorted_svy » Sun Jul 27, 2025 8:59 pm

As I've expressed above, a PAP would get you nowhere without an outcome first. I would perhaps go down the Parliamentary Ombudsman route if your MP won't do both - and if you are still waiting for an answer in a few months ask them to escalate to the minister for migration too.
All advice comes from personal research and experience and should not be regarded as professional opinion.

tanha_rixby
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Re: Conflicting Home Office Updates: "IT Issue" vs. "Outstanding Check" & What Next?

Post by tanha_rixby » Wed Jul 30, 2025 12:40 am

Thank you. I escalated it to the Minister for Migration through my MP. Let's hope it's not just forwarded to Dept56 (nationality team) again.

Something just to share with the forum:

I just realised that a friend of mine who is waiting for over 14 months (mine is 9 months now), he has received the same response as mine from IEC (word by word exact copy). The [rephrased] response is:

They acknowledged there was an IT issue that affected a number of applicants, including mine. But said the IT issue was NOT the primary cause of the delay. The main reason given is that my application is waiting on 'outstanding checks' as part of the standard process. They couldn't provide a timeframe for when these checks would be complete due to a "backlog", but they will request for the checks to be expedited and the case is being monitored by a senior caseworker.

This is SO strange. I wonder how many people were affected by this so-called IT issue so that they now have a template response for it!

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