Georges11 wrote: ↑

Sat Aug 01, 2020 7:55 am

thezy wrote: ↑

Fri Jul 31, 2020 7:54 pm

Nanateris wrote: ↑

Wed Jul 22, 2020 3:03 pm

My wife's timeline (non-eu national)

Applied: November 2019 - online application, uploaded our marriage certificate and council tax bills, linked her application to mine ( Eu national with settled status from May 2019)

Biometrics: one day after application

CoA: December 2019

After that:
1) numerous calls to Eu settlement scheme - only got generic responses (the case is with caseworker, keep eyes on email, it is in final stages)
2) contacted MP in June 2020 who also received only general reaponse from HO
3) July 2020 - logged online complain with HO about unreasonable delays - week after complaining to HO my spouse received pre-settlement via email

It took 8 months.
Everyone - good luck!

Dear Nanateris,

What has the HO answered about your complaint? I also raised a formal complaint directly with the HO, but they answered a week later that they "are unable to uphold my complaint" since it might take more than a month if "an applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office". [I've been waiting for 6 months].

In the end, no actual new information was provided. I have also contacted my MP last week, so let's see if both of these actions together might speed up the process.

Thanks in advance for sharing your story.

Best wishes,
Thereza

Hello, I made a complaint to the HO 3 months ago and funnily enough they have replied with the same sentence as yours. “ I am unfortunately unable to uphold your complaint.
I have submitted my EU Settlement Scheme over over a year.
it’s absolutely ridiculous.

PRISCYOBI wrote: ↑

Fri Jul 31, 2020 3:56 am

Nasara1 wrote: ↑

Wed Jul 29, 2020 10:39 pm

PRISCYOBI wrote: ↑

Wed Jul 29, 2020 9:50 am

Stay strong. I guess they left ours to deal with all the EU nationals and straight forward cases.After a whole year they wrote to me twice in under a month.I believe the cases are moving forward

Hi N,
Please what did they say in their letters? Av been waiting for long now and after the COA was issued there has been no correspondence from them. I have called severally, same answer everytime and last week I lodge a complaint and until now, no response. It's really frustrating.

They wanted me to upload proof of residency and my estranged wife's passport.Which I did I'm still waiting.It's been one week already and I've not heard from them since.

Hi N,
Thanks for your response. At least that's a step forward. It's good they are communicating, you will hear good news soon. Anytime I call them, they say" we dont need anything from you for now, you have submitted everything we need " and I keep wondering if you have everything you need, then what is keeping you from granting the settled status. I leave everything in God's hand. I pray we all hear good news soon.

PRISCYOBI wrote: ↑

Mon Aug 03, 2020 2:33 pm

PRISCYOBI wrote: ↑

Fri Jul 31, 2020 3:56 am

Nasara1 wrote: ↑

Wed Jul 29, 2020 10:39 pm

PRISCYOBI wrote: ↑

Wed Jul 29, 2020 9:50 am

Stay strong. I guess they left ours to deal with all the EU nationals and straight forward cases.After a whole year they wrote to me twice in under a month.I believe the cases are moving forward

Hi N,
Please what did they say in their letters? Av been waiting for long now and after the COA was issued there has been no correspondence from them. I have called severally, same answer everytime and last week I lodge a complaint and until now, no response. It's really frustrating.

They wanted me to upload proof of residency and my estranged wife's passport.Which I did I'm still waiting.It's been one week already and I've not heard from them since.

Hi N,
Thanks for your response. At least that's a step forward. It's good they are communicating, you will hear good news soon. Anytime I call them, they say" we dont need anything from you for now, you have submitted everything we need " and I keep wondering if you have everything you need, then what is keeping you from granting the settled status. I leave everything in God's hand. I pray we all hear good news soon.

Praise God my settled status has been granted at last. After 11 months of several calls and a complaint, on the 3lst of July they asked for document and I submitted what they asked for same day and today I was sent the email. At last the stress is all over. I wish others still waiting best of luck.

PRISCYOBI wrote: ↑

Mon Aug 03, 2020 2:33 pm

PRISCYOBI wrote: ↑

Fri Jul 31, 2020 3:56 am

Nasara1 wrote: ↑

Wed Jul 29, 2020 10:39 pm

PRISCYOBI wrote: ↑

Wed Jul 29, 2020 9:50 am

Stay strong. I guess they left ours to deal with all the EU nationals and straight forward cases.After a whole year they wrote to me twice in under a month.I believe the cases are moving forward

Hi N,
Please what did they say in their letters? Av been waiting for long now and after the COA was issued there has been no correspondence from them. I have called severally, same answer everytime and last week I lodge a complaint and until now, no response. It's really frustrating.

They wanted me to upload proof of residency and my estranged wife's passport.Which I did I'm still waiting.It's been one week already and I've not heard from them since.

Hi N,
Thanks for your response. At least that's a step forward. It's good they are communicating, you will hear good news soon. Anytime I call them, they say" we dont need anything from you for now, you have submitted everything we need " and I keep wondering if you have everything you need, then what is keeping you from granting the settled status. I leave everything in God's hand. I pray we all hear good news soon.

Praise God my settled status has been granted at last. After 11 months of several calls and a complaint, on the 3lst of July they asked for document and I submitted what they asked for same day and today I was sent the email. At last the stress is all over. I wish others still waiting best of luck.

IMuhammad wrote: ↑

Mon Aug 03, 2020 9:09 pm

Hi everyone, I received my decision today for my pre settled application as a NON EU Family member. It took exactly 9 months to have the decision. My timeline is as follows;

Application Submitted: 03/11/2019
Biometric Submission: 05/11/2019
Received COA: 07/11/2019
Contacted MP: 24/02/2020
MP Responded: 16/03/2020
HO UKVI Complaint: 26/07/2020
Decision Received: 03/08/2020

It’s a very long time but at the end the outcome was in my favour. Good luck to everyone who’ve been waiting for a very long time. I don’t know if my complaint to HO UKVI did anything or not but I received my decision a week later to my complaint. MP letters don’t do anything for sure as many people have contacted and they all received generic respond from HO. Making a formal complaint to GOV.UK website only take few mins so I guess there’s no harm in trying.

I wish good luck to everyone with their applications.

Thanks

eke123 wrote: ↑

Mon Aug 03, 2020 3:58 pm

PRISCYOBI wrote: ↑

Mon Aug 03, 2020 2:33 pm

PRISCYOBI wrote: ↑

Fri Jul 31, 2020 3:56 am

Nasara1 wrote: ↑

Wed Jul 29, 2020 10:39 pm

They wanted me to upload proof of residency and my estranged wife's passport.Which I did I'm still waiting.It's been one week already and I've not heard from them since.

Hi N,
Thanks for your response. At least that's a step forward. It's good they are communicating, you will hear good news soon. Anytime I call them, they say" we dont need anything from you for now, you have submitted everything we need " and I keep wondering if you have everything you need, then what is keeping you from granting the settled status. I leave everything in God's hand. I pray we all hear good news soon.

Praise God my settled status has been granted at last. After 11 months of several calls and a complaint, on the 3lst of July they asked for document and I submitted what they asked for same day and today I was sent the email. At last the stress is all over. I wish others still waiting best of luck.

Congrats

Kmoney1 wrote: ↑

Mon Aug 03, 2020 6:25 pm

N please can u advise if u were divorce etc

IMuhammad wrote: ↑

Mon Aug 03, 2020 9:09 pm

Hi everyone, I received my decision today for my pre settled application as a NON EU Family member. It took exactly 9 months to have the decision. My timeline is as follows;

Application Submitted: 03/11/2019
Biometric Submission: 05/11/2019
Received COA: 07/11/2019
Contacted MP: 24/02/2020
MP Responded: 16/03/2020
HO UKVI Complaint: 26/07/2020
Decision Received: 03/08/2020

It’s a very long time but at the end the outcome was in my favour. Good luck to everyone who’ve been waiting for a very long time. I don’t know if my complaint to HO UKVI did anything or not but I received my decision a week later to my complaint. MP letters don’t do anything for sure as many people have contacted and they all received generic respond from HO. Making a formal complaint to GOV.UK website only take few mins so I guess there’s no harm in trying.

I wish good luck to everyone with their applications.

Thanks

lichzz wrote: ↑

Wed Aug 05, 2020 11:17 am

Send my application using BRC with app 29/06/2020
Contact my MP 14/07/2020
Pre settle status successful outcome 05/08/2020

I am a family member of EU citizen with a residence card.

Muri123 wrote: ↑

Wed Aug 05, 2020 4:21 pm

What document did u submitted

khannn99 wrote: ↑

Sat Aug 08, 2020 2:50 am

An applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office

Anyone knows what does this means?

Zerubbabel wrote: ↑

Sat Aug 08, 2020 8:29 am

khannn99 wrote: ↑

Sat Aug 08, 2020 2:50 am

An applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office

Anyone knows what does this means?

If the relationship to the EEA national is already known to the Home Office (because it was already used as a basis for previous applications such as EEA FM or EEA EFM), it makes things easier. Because in such case, the Home Office knows about this relationship and there are documents / evidence in file about it.

Otherwise, if this is the first time the relationship is used in an immigration context, more verification is needed and this would obviously take longer.

shay007 wrote: ↑

Fri Aug 07, 2020 3:46 pm

07 August 2020

Dear Mr xxxxxxx,

Thank you for your email correspondence of 23 July where you have raised a complaint about a continued delay in processing your application under the EU Settlement Scheme (EU Settlement Scheme).

I am unable to uphold your complaint.

The EU Settlement Scheme application is being processed in line with the expected processing times which are listed on the .GOV website, and these can be found at the following link: https://www.gov.uk/government/publicati ... plications.

The expected processing times based upon current performance are between 5 working days and a month. In light of the current situation regarding Covid-19 and its resultant impact on our resources, we are currently unable to give a definitive timeframe in which this specific case will be decided.

Applications may take longer than a month where:

We need to request more information from an applicant
The applicant is a minor, but this application has not been linked to their responsible adult
The application is submitted via the paper application route - for example where an application is based on a derivative right to reside in the UK
An applicant has a relevant criminal record
An applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office
The Home Office must make several enquiries before we can reach a decision on whether to grant pre-settled status to an individual under the terms of the EU Settlement Scheme. The extent and length of time taken to complete these enquiries varies according to the circumstances of each particular application, and how quickly an applicant may respond to any request(s) for further evidence/information.

Thus far our internal enquiries have not been completed in regards to the EU Settlement Scheme application submitted by you and we apologise for the delay that has been incurred.

Until the end of the planned implementation period on 31 December 2020, EU citizens and their family members living in the UK, will continue to have the same rights and status, and are subject to the same residence and travel requirements as under EU law.

I hope this answers your concerns, and thank you for bringing this matter to our attention. I hope this information is helpful.

I believe I have addressed all the points you have raised. However, if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this correspondence by emailing us at: complaintsreview@homeoffice.gov.uk.

Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response. You can also review the next stages of our complaints process at the following link: https://www.gov.uk/government/organisat ... -procedure.

Yours sincerely,

T Xxxx
Central Operations
www.gov.uk/ukvi

HO’s reply to my online complaint.

khannn99 wrote: ↑

Sat Aug 08, 2020 11:10 am

Zerubbabel wrote: ↑

Sat Aug 08, 2020 8:29 am

khannn99 wrote: ↑

Sat Aug 08, 2020 2:50 am

An applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office

Anyone knows what does this means?

If the relationship to the EEA national is already known to the Home Office (because it was already used as a basis for previous applications such as EEA FM or EEA EFM), it makes things easier. Because in such case, the Home Office knows about this relationship and there are documents / evidence in file about it.

Otherwise, if this is the first time the relationship is used in an immigration context, more verification is needed and this would obviously take longer.

I applied 2 years ago through EEAFM but got refused. Refused in court too even though our marriage and relationship is genuine, the only thing is our marriage took place in Poland not Uk. Now i applied to pre settle status, do u think it will be for me? I mean when it says if u haven’t relied on a relationship in previous applications

khannn99 wrote: ↑

Sat Aug 08, 2020 11:10 am

Zerubbabel wrote: ↑

Sat Aug 08, 2020 8:29 am

khannn99 wrote: ↑

Sat Aug 08, 2020 2:50 am

An applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office

Anyone knows what does this means?

If the relationship to the EEA national is already known to the Home Office (because it was already used as a basis for previous applications such as EEA FM or EEA EFM), it makes things easier. Because in such case, the Home Office knows about this relationship and there are documents / evidence in file about it.

Otherwise, if this is the first time the relationship is used in an immigration context, more verification is needed and this would obviously take longer.

I applied 2 years ago through EEAFM but got refused. Refused in court too even though our marriage and relationship is genuine, the only thing is our marriage took place in Poland not Uk. Now i applied to pre settle status, do u think it will be for me? I mean when it says if u haven’t relied on a relationship in previous applications

Nanateris wrote: ↑

Sat Aug 01, 2020 3:02 pm

Georges11 wrote: ↑

Sat Aug 01, 2020 7:55 am

thezy wrote: ↑

Fri Jul 31, 2020 7:54 pm

Nanateris wrote: ↑

Wed Jul 22, 2020 3:03 pm

My wife's timeline (non-eu national)

Applied: November 2019 - online application, uploaded our marriage certificate and council tax bills, linked her application to mine ( Eu national with settled status from May 2019)

Biometrics: one day after application

CoA: December 2019

After that:
1) numerous calls to Eu settlement scheme - only got generic responses (the case is with caseworker, keep eyes on email, it is in final stages)
2) contacted MP in June 2020 who also received only general reaponse from HO
3) July 2020 - logged online complain with HO about unreasonable delays - week after complaining to HO my spouse received pre-settlement via email

It took 8 months.
Everyone - good luck!

Dear Nanateris,

What has the HO answered about your complaint? I also raised a formal complaint directly with the HO, but they answered a week later that they "are unable to uphold my complaint" since it might take more than a month if "an applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office". [I've been waiting for 6 months].

In the end, no actual new information was provided. I have also contacted my MP last week, so let's see if both of these actions together might speed up the process.

Thanks in advance for sharing your story.

Best wishes,
Thereza

Hello, I made a complaint to the HO 3 months ago and funnily enough they have replied with the same sentence as yours. “ I am unfortunately unable to uphold your complaint.
I have submitted my EU Settlement Scheme over over a year.
it’s absolutely ridiculous.

They did not uphold our complain either, however after submitting the complain they made a quick decision.
I guess it depends on the case. Our case was really straightforward. I already had my settled status from May and we linked hee application to my application number. My wife submitted marriage certificate and council tax bills as proof of residency (she submitted 6 months). Her previous Visa was still valid for more than a year. And even our case was easy it took 8 months.
So I guess if your case is a bit more complicated they will take more time.
I would advise to contact MP. I think that worked well for our case.

thezy wrote: ↑

Sat Aug 08, 2020 3:43 pm

Nanateris wrote: ↑

Sat Aug 01, 2020 3:02 pm

Georges11 wrote: ↑

Sat Aug 01, 2020 7:55 am

thezy wrote: ↑

Fri Jul 31, 2020 7:54 pm

Dear Nanateris,

What has the HO answered about your complaint? I also raised a formal complaint directly with the HO, but they answered a week later that they "are unable to uphold my complaint" since it might take more than a month if "an applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in any application to the Home Office". [I've been waiting for 6 months].

In the end, no actual new information was provided. I have also contacted my MP last week, so let's see if both of these actions together might speed up the process.

Thanks in advance for sharing your story.

Best wishes,
Thereza

Hello, I made a complaint to the HO 3 months ago and funnily enough they have replied with the same sentence as yours. “ I am unfortunately unable to uphold your complaint.
I have submitted my EU Settlement Scheme over over a year.
it’s absolutely ridiculous.

They did not uphold our complain either, however after submitting the complain they made a quick decision.
I guess it depends on the case. Our case was really straightforward. I already had my settled status from May and we linked hee application to my application number. My wife submitted marriage certificate and council tax bills as proof of residency (she submitted 6 months). Her previous Visa was still valid for more than a year. And even our case was easy it took 8 months.
So I guess if your case is a bit more complicated they will take more time.
I would advise to contact MP. I think that worked well for our case.

Dear all,

Thank you so much for your support. I got my pre-settled status yesterday. I confirm that contacting the MP + sending a complain to the HO does speed up the process.

My case was also supposedly simple, as I had a Tier 4 visa as a PhD student (and track record of working for 2 years) and got married in the UK to an EU with pre-settled status. We already lived together, so we sent a Council Tax bill and linked my application to his.

I reckon that if I hadn't taken these steps, I would still be waiting for the decision. My husband and I had called the Resolution Centre 10+ times, and nothing was solved by contacting them, nor talking to the supervisor, nor raising a complain with them. So, raise a complain directly with the HO and contact your MP, if possible.

UPDATE
Applied: 31/01/2020
Biometrics: 21/02/2020 (free appointment)
Further documents: 27/02/2020
COA: 23/04/2020
Complaint to HO: 22/07/2020
MP contacted HO: 24/07/2020
Answer from HO: 31/07/2020 (said they would not uphold my complaint)
Pre-settled status: 07/08/2020

Good luck to you all!!!!