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European enquiries contact centre

Use this section for any queries concerning the EU Settlement Scheme, for applicants holding pre-settled and settled status.

Moderators: Casa, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, meself2, geriatrix, John, ChetanOjha, archigabe

chaoclive
Diamond Member
Posts: 1599
Joined: Wed Jul 24, 2013 6:49 pm
Ireland

Re: European enquiries contact centre

Post by chaoclive » Wed Mar 26, 2014 3:56 pm

I wouldn't too much and your English is already very good :)

The problem with the 3 year thing is that you must first achieve ILR (Indefinite leave to remain) before you can apply for naturalization and:

"Note that a person living in the UK as the husband, wife, civil partner or unmarried/same-sex partner of a British citizen or a settled person who either arrives in the UK or applies for permission to stay in the UK on or after 9 July 2012 must live in the UK for 5 years (and not 2 years) to obtain ILR"

Therefore, you will be better to wait for PR after 5 years, especially if you don't want to become a British citizen.

Wish you all the best
C

Careyleeuk1118
Newly Registered
Posts: 15
Joined: Tue Mar 25, 2014 5:16 pm

Re: European enquiries contact centre

Post by Careyleeuk1118 » Wed Mar 26, 2014 4:05 pm

chaoclive wrote:I wouldn't too much and your English is already very good :)

The problem with the 3 year thing is that you must first achieve ILR (Indefinite leave to remain) before you can apply for naturalization and:

"Note that a person living in the UK as the husband, wife, civil partner or unmarried/same-sex partner of a British citizen or a settled person who either arrives in the UK or applies for permission to stay in the UK on or after 9 July 2012 must live in the UK for 5 years (and not 2 years) to obtain ILR"

Therefore, you will be better to wait for PR after 5 years, especially if you don't want to become a British citizen.

Wish you all the best
C

Thank you very much.
To be honest,after your information, I started to feel scared now.
Could I get PR after 5 years?
I remember that I did write he is British but I didn't scan the application form. I couldn't double check now.
But one of Dutch document writes he has both nationalities and I did translate it and sent to them.
Hope I could get PR.
I will still pay both comprehensive insurance during 3 months,I will cancel it when my husband get permanent contract.
Just to be sure, not any problem for future.
I don't want to wait for 5 years to let them say no.

chaoclive
Diamond Member
Posts: 1599
Joined: Wed Jul 24, 2013 6:49 pm
Ireland

Re: European enquiries contact centre

Post by chaoclive » Wed Mar 26, 2014 4:29 pm

I would still recommend you only to mention his Dutch nationality in any dealing with the Home Office. If you're not sure about the situation then you must be careful. It's better to know in advance.

You don't need to keep the CSI after he is formally working. Don't worry. That wouldn't be an issue.

You might want to try to recall how you filled in the application form etc. Don't worry though. You won't lose your right to live in the UK as long as he is working there.

Careyleeuk1118
Newly Registered
Posts: 15
Joined: Tue Mar 25, 2014 5:16 pm

Re: European enquiries contact centre

Post by Careyleeuk1118 » Wed Mar 26, 2014 5:03 pm

chaoclive wrote:I would still recommend you only to mention his Dutch nationality in any dealing with the Home Office. If you're not sure about the situation then you must be careful. It's better to know in advance.

You don't need to keep the CSI after he is formally working. Don't worry. That wouldn't be an issue.

You might want to try to recall how you filled in the application form etc. Don't worry though. You won't lose your right to live in the UK as long as he is working there.


I am not afraid about the right to living here now, I am only worried about my PR, could I get a PR?
I don't plan to get a Job, may start a bussiness next year or just be a salf-sufficient.
Does it effect I get my PR?

chaoclive
Diamond Member
Posts: 1599
Joined: Wed Jul 24, 2013 6:49 pm
Ireland

Re: European enquiries contact centre

Post by chaoclive » Wed Mar 26, 2014 5:23 pm

What you do is of no interest to the Home Office. The only thing that you need to prove is that your husband is exercising treaty rights in the UK for 5 years continuously.

You know that PR is not really permanent right!? If you stay outside the UK for 2 years you will lose your PR.

Careyleeuk1118
Newly Registered
Posts: 15
Joined: Tue Mar 25, 2014 5:16 pm

Re: European enquiries contact centre

Post by Careyleeuk1118 » Wed Mar 26, 2014 5:41 pm

chaoclive wrote:What you do is of no interest to the Home Office. The only thing that you need to prove is that your husband is exercising treaty rights in the UK for 5 years continuously.

You know that PR is not really permanent right!? If you stay outside the UK for 2 years you will lose your PR.

Great, I hope he could like his job more.
Anyway thanks a lot.
I just called to book a appointment about national insurance.
Do you know how it works as a landlord?
Does a landlord need to pay national insurance fee?
Do you know anything about it?
I will try to read the government website too.

chaoclive
Diamond Member
Posts: 1599
Joined: Wed Jul 24, 2013 6:49 pm
Ireland

Re: European enquiries contact centre

Post by chaoclive » Wed Mar 26, 2014 5:56 pm

National insurance is not paid on rental. However, you should know that rental income counts as taxable income. Tax is not the same as national insurance.

Not sure about anything else. Sorry. Get your husband involved in helping with your information search too!

Careyleeuk1118
Newly Registered
Posts: 15
Joined: Tue Mar 25, 2014 5:16 pm

Re: European enquiries contact centre

Post by Careyleeuk1118 » Thu Mar 27, 2014 9:20 am

chaoclive wrote:National insurance is not paid on rental. However, you should know that rental income counts as taxable income. Tax is not the same as national insurance.

Not sure about anything else. Sorry. Get your husband involved in helping with your information search too!

Thank you.
I will do, but he probable doesn't understand it.
I did google it, someone said have to pay, someone said no.
I e-mail my tax adviser, he didn't answer yet.
Hope anyone knows could tell me.

By the way about emergency tax, my tax adviser told me that I don't need to pay it.
I couldn't understand what he said, will check later.

And I e-mail a Deputy Chief Caseworker
UK Visas & Immigration
European Casework
Home Office
She answer me, that my husband could cancel his private insurance, but she didn't tell me that I can cancel it.
My husband told me should not cancel mine, just in case.
I read lots of people because they didn't buy this insurance and couldn't get PR.
It is not very interesting, if waiting for 5 years and can't get it.

askmeplz82
Diamond Member
Posts: 1743
Joined: Wed Jun 13, 2012 12:47 pm

Re: European enquiries contact centre

Post by askmeplz82 » Thu Mar 27, 2014 11:19 pm

Careyleeuk1118

Please post one time. not in every single thread.
UK Student Visa : 04/2004 - 09/2009
EEA Residence Card : 07/2010 - 7/2015
EU Settled Status: Confirmed on 16th July 2019
Naturalisation : Confirmed on 02nd Oct 2020
Passport Approval : 21st Feb 2021

nqtneedhelp
Newly Registered
Posts: 9
Joined: Fri Apr 04, 2014 2:35 pm

Re: European enquiries contact centre

Post by nqtneedhelp » Wed Apr 16, 2014 4:54 pm

Hello, I am new to the forum and immigration issues.

Could you please advise me. I need to fill in the form EEA2 for my non EU partner and tried to call UKBA office for help as I don't want to make mistakes. They never answer the phone!

Where do I go for help? Who do you ask guys?

The form is pretty straightforward I only need to clarify a few things but can't talk to any officer.

What should I do?
Thanks

chaoclive
Diamond Member
Posts: 1599
Joined: Wed Jul 24, 2013 6:49 pm
Ireland

Re: European enquiries contact centre

Post by chaoclive » Wed Apr 16, 2014 5:47 pm

it's super difficult to get to talk to them!

Most people probably email them on the European Operational Policy email (I don't have the address to hand but if you type the words above into google it should come out). Alternatively you could post your queries on this forum. It would be an idea to open your own thread with a suitable title.

nqtneedhelp
Newly Registered
Posts: 9
Joined: Fri Apr 04, 2014 2:35 pm

Re: European enquiries contact centre

Post by nqtneedhelp » Wed Apr 16, 2014 6:58 pm

Thanks for you reply chaoclive, very helpful.
I will find that email address and email them tonight.

As for posting my queries here yes I have done it in a new thread but no many answers yet. Maybe I have to wait or open another one.

sknen
Newly Registered
Posts: 6
Joined: Sun Dec 29, 2013 9:09 am

Re: European enquiries contact centre

Post by sknen » Mon May 19, 2014 9:47 am

Any updates on which phone numbers I could try to phone to? I have tried the ones mentioned in this thread earlier, but when I phone them, all I get is a message saying the number is no longer in use. I'm trying to get our documents returned and it seems to be taking a long time, so wanted to ask about them.

spankitee
Newly Registered
Posts: 1
Joined: Thu Jun 05, 2014 4:12 pm

Re: European enquiries contact centre

Post by spankitee » Thu Jun 05, 2014 4:17 pm

You wont be able to find the European Enquiries number on their website again.
As of June 2014, all the relevant contact numbers have disappeared.
Not to worry, this is the European Enquiries number.
0300 123 2253 option 2

chaoclive
Diamond Member
Posts: 1599
Joined: Wed Jul 24, 2013 6:49 pm
Ireland

Re: European enquiries contact centre

Post by chaoclive » Thu Jun 05, 2014 5:24 pm

This used to work too: "EuropeanOperational"<europeanoperational@homeoffice.gsi.gov.uk>

Not sure about now though.

miryferny
Junior Member
Posts: 70
Joined: Sat Jan 05, 2013 5:13 pm
Sri Lanka

Re: European enquiries contact centre

Post by miryferny » Fri Nov 21, 2014 10:32 pm

Does anyone hv contact number of this address? Or just a number for complain or customer service operations?

NWEURO5
Dept 56
UKVI
Capital Buiding
New Hall Place
Liverpool
L3 9PP

Thanks
EEA1 & EEA2 sent: 25/04/13
Received by UKBA: 26/04/13
COA (with right to work): 02/05/13
PP return request: 31/05/13
PP returned : 07/06/13
EEA1 & EEA2 : 22/06/13 (issued 17/06/13)

zahori1311
Newly Registered
Posts: 3
Joined: Tue Oct 28, 2014 6:55 pm

Re: European enquiries contact centre

Post by zahori1311 » Mon Nov 24, 2014 1:19 pm

Hi.
Does anybody knows if there is any other mail where I could contact them? I guess that if we call, they'll want to talk to my partner because he is the non national, but his english is pretty bad and he would prefer to mail them. If I call them, will they give me any information?
Thanks!

fasi2530
Member
Posts: 116
Joined: Fri Apr 20, 2012 6:52 pm
Location: Newcastle, Tyne and Wear

Re: European enquiries contact centre

Post by fasi2530 » Wed Jun 17, 2015 7:54 am

Hi

I got email today that my passport will return to the visa application center today so hopefully tomorrow i will get my passport. I just wanted to confirm that I only got 1 email from home office is that I did not get visa. as I follow the forums and many people says who got 2 emails from home office they got the visa, very tensed any idea .

regards

Muhammad Faisal
Faisal

ribena
Member
Posts: 221
Joined: Mon Mar 31, 2008 4:56 am

Re: European enquiries contact centre

Post by ribena » Fri Mar 17, 2017 12:21 pm

Hi all
Hope this is the right thread for update:
I emailed the RODRequests@homeoffice.gsi.gov.uk email address and it was returned to me with an error:
Final-Recipient: rfc822;RODRequests@homeoffice.gsi.gov.uk
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found.

But the liverpooleuro.passportreturns@homeoffice.gsi.gov.uk email add still works.

gesa
Newly Registered
Posts: 20
Joined: Sat Dec 29, 2012 12:32 am

Re: European enquiries contact centre

Post by gesa » Tue Aug 01, 2017 4:38 pm

Hello

Does anyone know the contact number or email for this center. Tried the one provided at the beginning of this thread but none of them worked. I made an application 1 month ago and have not received yet the letter asking to submit biometric information.

Thank you

BIG Dobby
inactive
Posts: 148
Joined: Sun Jul 03, 2016 10:36 pm

Re: European enquiries contact centre

Post by BIG Dobby » Sat Aug 05, 2017 10:28 am

gesa wrote:Hello

Does anyone know the contact number or email for this center. Tried the one provided at the beginning of this thread but none of them worked. I made an application 1 month ago and have not received yet the letter asking to submit biometric information.

Thank you
03001232253 option 2... from 9 am to 5:00 pm Monday to Thursday and 4:30 pm on Friday

Durham
Newly Registered
Posts: 12
Joined: Wed Jun 13, 2018 8:18 pm
Australia

Re: European enquiries contact centre

Post by Durham » Wed Jun 13, 2018 8:24 pm

Hi Everyone , I am new here and would really appreciate help from you experienced members and OBIE .

Can you please tell me about the rights that EEA PR holder has got ?

Please help me .

Thanks

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