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hi woods,woodsdevil wrote:Update:
So we escalated the request by kept calling the call center.
First lady we got said they have no access to the information, so she will put our request as an urgent one, gave us a ref no. Said that they will call my wife (non EEA) tomorrow, and it takes 3 working days for them to access our information on their system.
So today, as expected, no one called my wife, I rang up and got another person, who went....what reference number, I have no idea what you are talking about. So I asked to speak to a manager who then told me that for this kind of urgent request, it is 5 working days! Does anyone know what is the standard procedure in that office?
Seriously, if you really do have to get your passport from the home office, it's never gonna happen. Till now no one can tell me what happened to our passports. are they sent out? lost within the home office?