Sheffield Visa Section - EEA FAMILY PERMIT

Cookie0801 wrote: ↑

Fri Sep 18, 2020 4:37 pm

Hello,

My sister in law applied for the third time for an EEA family permit extended family member on 03/03/2020 and we had chased up several times since to ask about progress and we were told every time that a decision is still pending on her application.

So on the 19/08/2020 I made an official complaint as it was close to six months and we hadn’t heard anything yet.

Strangely enough, on the same day as I received a reply back from the complaints office, my sister in law received an email informing her the documents were ready for collection at the VAC.

She went twice (yesterday and today) and both times was told her documents haven’t arrived yet, despite showing them the email she had received from TLScontact.

This is the reply I received from the complaints office:

“ 17 September 2020

Dear Ms AA

Thank you for your email correspondence of 19 August where you have raised a complaint on behalf of your sister-in-law, Ms. BB, concerning her EEA Family Permit visa application.

I am unable to uphold your complaint.

Our records confirm that Ms. BB’s application was previously issued on 16 March 2020 and an Entry Clearance Manager (ECM) completed their assessment of it on 23 March 2020.

It may be helpful if I explain that the Visa Application Centre (VAC) then closed due to the COVID-10 lockdown measures. As a result, we were unable to manifest the decision from the UK overseas, as per standard procedures.

The visa vignette expiry was dated for 16 September 2020. Moving forwards, we will now conduct new checks and amend the dates on the visa vignette and send the decision to Ms. BB.

Once the VAC offices have received the decision, they will contact your relative.

Thank you for bringing this matter to our attention.”

From the above email, does that mean they’ve given my sister in law the visa? We don’t want to keep our hopes high because of all the rejections to extended family member applications but the email seems to suggest they approved her application.

Also who should we contact regarding the expiry of an family permit? When we spoke to UKVI they said we have to wait until we receive the documents and if it’s expired only then can they escalate the case.

Your advice is much appreciated. Thanks

Gnud3mn wrote: ↑

Fri Sep 18, 2020 7:15 pm

Cookie0801 wrote: ↑

Fri Sep 18, 2020 4:37 pm

Hello,

My sister in law applied for the third time for an EEA family permit extended family member on 03/03/2020 and we had chased up several times since to ask about progress and we were told every time that a decision is still pending on her application.

So on the 19/08/2020 I made an official complaint as it was close to six months and we hadn’t heard anything yet.

Strangely enough, on the same day as I received a reply back from the complaints office, my sister in law received an email informing her the documents were ready for collection at the VAC.

She went twice (yesterday and today) and both times was told her documents haven’t arrived yet, despite showing them the email she had received from TLScontact.

This is the reply I received from the complaints office:

“ 17 September 2020

Dear Ms AA

Thank you for your email correspondence of 19 August where you have raised a complaint on behalf of your sister-in-law, Ms. BB, concerning her EEA Family Permit visa application.

I am unable to uphold your complaint.

Our records confirm that Ms. BB’s application was previously issued on 16 March 2020 and an Entry Clearance Manager (ECM) completed their assessment of it on 23 March 2020.

It may be helpful if I explain that the Visa Application Centre (VAC) then closed due to the COVID-10 lockdown measures. As a result, we were unable to manifest the decision from the UK overseas, as per standard procedures.

The visa vignette expiry was dated for 16 September 2020. Moving forwards, we will now conduct new checks and amend the dates on the visa vignette and send the decision to Ms. BB.

Once the VAC offices have received the decision, they will contact your relative.

Thank you for bringing this matter to our attention.”

From the above email, does that mean they’ve given my sister in law the visa? We don’t want to keep our hopes high because of all the rejections to extended family member applications but the email seems to suggest they approved her application.

Also who should we contact regarding the expiry of an family permit? When we spoke to UKVI they said we have to wait until we receive the documents and if it’s expired only then can they escalate the case.

Your advice is much appreciated. Thanks

Hello Cookie,

How did you make youurr oofcial complain?
Im in similar shoes, applied since february and used the ukvi inside-outside butt havent got a positive feedback.

Cookie0801 wrote: ↑

Fri Sep 18, 2020 7:59 pm

Gnud3mn wrote: ↑

Fri Sep 18, 2020 7:15 pm

Cookie0801 wrote: ↑

Fri Sep 18, 2020 4:37 pm

Hello,

My sister in law applied for the third time for an EEA family permit extended family member on 03/03/2020 and we had chased up several times since to ask about progress and we were told every time that a decision is still pending on her application.

So on the 19/08/2020 I made an official complaint as it was close to six months and we hadn’t heard anything yet.

Strangely enough, on the same day as I received a reply back from the complaints office, my sister in law received an email informing her the documents were ready for collection at the VAC.

She went twice (yesterday and today) and both times was told her documents haven’t arrived yet, despite showing them the email she had received from TLScontact.

This is the reply I received from the complaints office:

“ 17 September 2020

Dear Ms AA

Thank you for your email correspondence of 19 August where you have raised a complaint on behalf of your sister-in-law, Ms. BB, concerning her EEA Family Permit visa application.

I am unable to uphold your complaint.

Our records confirm that Ms. BB’s application was previously issued on 16 March 2020 and an Entry Clearance Manager (ECM) completed their assessment of it on 23 March 2020.

It may be helpful if I explain that the Visa Application Centre (VAC) then closed due to the COVID-10 lockdown measures. As a result, we were unable to manifest the decision from the UK overseas, as per standard procedures.

The visa vignette expiry was dated for 16 September 2020. Moving forwards, we will now conduct new checks and amend the dates on the visa vignette and send the decision to Ms. BB.

Once the VAC offices have received the decision, they will contact your relative.

Thank you for bringing this matter to our attention.”

From the above email, does that mean they’ve given my sister in law the visa? We don’t want to keep our hopes high because of all the rejections to extended family member applications but the email seems to suggest they approved her application.

Also who should we contact regarding the expiry of an family permit? When we spoke to UKVI they said we have to wait until we receive the documents and if it’s expired only then can they escalate the case.

Your advice is much appreciated. Thanks

Hello Cookie,

How did you make youurr oofcial complain?
Im in similar shoes, applied since february and used the ukvi inside-outside butt havent got a positive feedback.

Hello Gnud3mn,

I used the online complaint form on this website:

https://www.gov.uk/government/organisat ... -procedure

Cookie0801 wrote: ↑

Fri Sep 18, 2020 7:59 pm

Gnud3mn wrote: ↑

Fri Sep 18, 2020 7:15 pm

Cookie0801 wrote: ↑

Fri Sep 18, 2020 4:37 pm

Hello,

My sister in law applied for the third time for an EEA family permit extended family member on 03/03/2020 and we had chased up several times since to ask about progress and we were told every time that a decision is still pending on her application.

So on the 19/08/2020 I made an official complaint as it was close to six months and we hadn’t heard anything yet.

Strangely enough, on the same day as I received a reply back from the complaints office, my sister in law received an email informing her the documents were ready for collection at the VAC.

She went twice (yesterday and today) and both times was told her documents haven’t arrived yet, despite showing them the email she had received from TLScontact.

This is the reply I received from the complaints office:

“ 17 September 2020

Dear Ms AA

Thank you for your email correspondence of 19 August where you have raised a complaint on behalf of your sister-in-law, Ms. BB, concerning her EEA Family Permit visa application.

I am unable to uphold your complaint.

Our records confirm that Ms. BB’s application was previously issued on 16 March 2020 and an Entry Clearance Manager (ECM) completed their assessment of it on 23 March 2020.

It may be helpful if I explain that the Visa Application Centre (VAC) then closed due to the COVID-10 lockdown measures. As a result, we were unable to manifest the decision from the UK overseas, as per standard procedures.

The visa vignette expiry was dated for 16 September 2020. Moving forwards, we will now conduct new checks and amend the dates on the visa vignette and send the decision to Ms. BB.

Once the VAC offices have received the decision, they will contact your relative.

Thank you for bringing this matter to our attention.”

From the above email, does that mean they’ve given my sister in law the visa? We don’t want to keep our hopes high because of all the rejections to extended family member applications but the email seems to suggest they approved her application.

Also who should we contact regarding the expiry of an family permit? When we spoke to UKVI they said we have to wait until we receive the documents and if it’s expired only then can they escalate the case.

Your advice is much appreciated. Thanks

Hello Cookie,

How did you make youurr oofcial complain?
Im in similar shoes, applied since february and used the ukvi inside-outside butt havent got a positive feedback.

Hello Gnud3mn,

I used the online complaint form on this website:

https://www.gov.uk/government/organisat ... -procedure

Cookie0801 wrote: ↑

Sat Sep 19, 2020 12:39 pm

Thanks Tiktok.

My sister in law took the email print out and showed them but they still couldn’t find anything.

She will try again Monday otherwise we don’t know who to contact.

Cookie0801 wrote: ↑

Sat Sep 19, 2020 12:39 pm

Thanks Tiktok.

My sister in law took the email print out and showed them but they still couldn’t find anything.

She will try again Monday otherwise we don’t know who to contact.

Tiktok wrote: ↑

Sun Sep 20, 2020 8:06 am

Cookie0801 wrote: ↑

Sat Sep 19, 2020 12:39 pm

Thanks Tiktok.

My sister in law took the email print out and showed them but they still couldn’t find anything.

She will try again Monday otherwise we don’t know who to contact.

Hi Cookie0801

I forgot to tell u my mother in law and father in law and brother in law his 7 years old they all got eu settlement family permit and brother got eea family permit.

But my sister in law she was refused back in February she's 17 years old now we still waiting for the court.

Cookie0801 wrote: ↑

Sun Sep 20, 2020 10:32 am

Tiktok wrote: ↑

Sun Sep 20, 2020 8:06 am

Cookie0801 wrote: ↑

Sat Sep 19, 2020 12:39 pm

Thanks Tiktok.

My sister in law took the email print out and showed them but they still couldn’t find anything.

She will try again Monday otherwise we don’t know who to contact.

Hi Cookie0801

I forgot to tell u my mother in law and father in law and brother in law his 7 years old they all got eu settlement family permit and brother got eea family permit.

But my sister in law she was refused back in February she's 17 years old now we still waiting for the court.

Oh Woow many congratulations ! That’s such good news.

Can I ask who is the sponsor of your brother in law? Did your wife sponsor them?

I didn’t know it was possible to apply for EUSS family permit for a brother or sister in law.

Why don’t you try to apply for your sister in law through the same way? Settlement scheme family permit seems to have more success rate than EEA family permit.

Cookie0801 wrote: ↑

Tue Sep 22, 2020 7:42 am

UPDATE

Morning everyone.

It’s a VERY happy day for us today. 3rd time applying EEA family permit extended family member (13yo sister in law). And we were successful!!!

Timeline:
Online application: 27/02/2020
Biometrics: 03/03/2020
Received by UKVI: 04/03/2020
Not straightforward email: 23/03/2020
Email to collect documents: 17/09/2020
Documents collected: 22/09/2020
Visa stamp date: 09/09/20






Thats great new im very happy for u

euspouse07 wrote: ↑

Fri Oct 09, 2020 1:47 pm

Application for the EU settlement scheme family permit.
Timeline is as follows
1) Application submitted -----------------------01/09/2020
2) Biometric Submitted----------- ------------04/09/2020
3)Email UKVI paid service---------------------24/09/2020
4)Response from UKVI------------------------25/09/2020

In an email dated 25/09/2020, UKVI confirmed that a decision has been made on the application but still waiting to hear from VFS for the collection of the passport.
Could you please help to figure out where the delay is and what is the current status of the application?

euspouse07 wrote: ↑

Fri Oct 09, 2020 10:04 pm

AFR@
What is your time line?
Thanks

AFR-_- wrote: ↑

Sat Oct 10, 2020 3:11 pm

euspouse07 wrote: ↑

Fri Oct 09, 2020 10:04 pm

AFR@
What is your time line?
Thanks

Visa type: EUSS Family Permit Application.
Country applied from: Lahore, Pakistan.
VFSGlobal: Lahore.
Non-priority (none available in Lahore).
Online application date: 28 July 2020.
Biometrics Appt. date: 25 Aug 2020.
UK Decision Making Centre (Liverpool) email of receipt of my Application (Application is being prepared for clearance by an Entry Clearance Officer): 28 Aug 2020
Not straightforward email from UKVI: 4 Sept 2020 Reply to Not Straightforward email: 7 Sept 2020.
Chaser email to UKVI: 9 Oct 2020
Reply to my chaser email (application decided): 9 Oct 2020.

Tiktok wrote: ↑

Tue Sep 22, 2020 10:30 pm

Cookie0801 wrote: ↑

Tue Sep 22, 2020 7:42 am

UPDATE

Morning everyone.

It’s a VERY happy day for us today. 3rd time applying EEA family permit extended family member (13yo sister in law). And we were successful!!!

Timeline:
Online application: 27/02/2020
Biometrics: 03/03/2020
Received by UKVI: 04/03/2020
Not straightforward email: 23/03/2020
Email to collect documents: 17/09/2020
Documents collected: 22/09/2020
Visa stamp date: 09/09/20






Thats great new im very happy for u

Hi All,

I am in process of applying for visa for my sister in law who is 14 years old. I am also applying for my parents in law. What I understood from your posts that for my sister I need to apply for EU family permit? The problem is that I am not sending money to my parent regularly. It is not a problem for my parents visa as dependency is assumed. Can I apply for my parent first and after they got pre settled status apply for my sister, proving that she is dependant on my parents?

Seems very confusing

I just find it weird, as surely 14 years old girl can't stay alone if her parents are moving to UK?

Appreciate any help and ideas.

Thanks

Outizzatetouane wrote: ↑

Tue Oct 13, 2020 12:28 pm

AFR-_- wrote: ↑

Sat Oct 10, 2020 3:11 pm

euspouse07 wrote: ↑

Fri Oct 09, 2020 10:04 pm

AFR@
What is your time line?
Thanks

Visa type: EUSS Family Permit Application.
Country applied from: Lahore, Pakistan.
VFSGlobal: Lahore.
Non-priority (none available in Lahore).
Online application date: 28 July 2020.
Biometrics Appt. date: 25 Aug 2020.
UK Decision Making Centre (Liverpool) email of receipt of my Application (Application is being prepared for clearance by an Entry Clearance Officer): 28 Aug 2020
Not straightforward email from UKVI: 4 Sept 2020 Reply to Not Straightforward email: 7 Sept 2020.
Chaser email to UKVI: 9 Oct 2020
Reply to my chaser email (application decided): 9 Oct 2020.

Dear AFR,

Thank you very nice for sharing your case. Can you please advise what strait forward Email means and what you mean about reply to not straightforward email on the 7 Sept for your case? Have they asked you to provide extra proofs ?

ssniiaz6 wrote: ↑

Thu Oct 22, 2020 10:24 am

Also: once a decision has been made should you receive the refusal email straight away or does it take a few days to send out?

AFR-_- wrote: ↑

Sat Oct 24, 2020 7:14 am

ssniiaz6 wrote: ↑

Thu Oct 22, 2020 10:24 am

Also: once a decision has been made should you receive the refusal email straight away or does it take a few days to send out?

Looking at multiple online comments, you normally get a refusal decision very soon and your passport is returned a few days after the refusal decision (sometimes, the very next day after a refusal decision!).
If you don't get your passport, then it means either they are still taking time to consider your case or that they have already made a decision and they are just waiting to give back your passport to you.
I would highly suggest you to send UKVI an email using the online paid enquiry service so that you can at least know whether a decision has been made or whether they are still processing your application.