Hello Cookie,Cookie0801 wrote: ↑Fri Sep 18, 2020 3:37 pmHello,
My sister in law applied for the third time for an EEA family permit extended family member on 03/03/2020 and we had chased up several times since to ask about progress and we were told every time that a decision is still pending on her application.
So on the 19/08/2020 I made an official complaint as it was close to six months and we hadn’t heard anything yet.
Strangely enough, on the same day as I received a reply back from the complaints office, my sister in law received an email informing her the documents were ready for collection at the VAC.
She went twice (yesterday and today) and both times was told her documents haven’t arrived yet, despite showing them the email she had received from TLScontact.
This is the reply I received from the complaints office:
“ 17 September 2020
Dear Ms AA
Thank you for your email correspondence of 19 August where you have raised a complaint on behalf of your sister-in-law, Ms. BB, concerning her EEA Family Permit visa application.
I am unable to uphold your complaint.
Our records confirm that Ms. BB’s application was previously issued on 16 March 2020 and an Entry Clearance Manager (ECM) completed their assessment of it on 23 March 2020.
It may be helpful if I explain that the Visa Application Centre (VAC) then closed due to the COVID-10 lockdown measures. As a result, we were unable to manifest the decision from the UK overseas, as per standard procedures.
The visa vignette expiry was dated for 16 September 2020. Moving forwards, we will now conduct new checks and amend the dates on the visa vignette and send the decision to Ms. BB.
Once the VAC offices have received the decision, they will contact your relative.
Thank you for bringing this matter to our attention.”
From the above email, does that mean they’ve given my sister in law the visa? We don’t want to keep our hopes high because of all the rejections to extended family member applications but the email seems to suggest they approved her application.
Also who should we contact regarding the expiry of an family permit? When we spoke to UKVI they said we have to wait until we receive the documents and if it’s expired only then can they escalate the case.
Your advice is much appreciated. Thanks
How did you make youurr oofcial complain?
Im in similar shoes, applied since february and used the ukvi inside-outside butt havent got a positive feedback.