Welcome to immigrationboards.com!
I have sent my paperwork for permanent residency application to UK border agency (EEA citizen) a month ago and about 12 days ago requested urgent passport return. They keep saying that it would be dispatched within the next couple of days (saying this for about 10 days now) and I am desperate now. I need to travel on 16 October and still no passport.
Is there a phone number to call in the home office to resolve this issue? Has anyone had similar experiences? Is there a way to collect a passport in person?