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You can actually request the service charge fee back,but compensation depends on the actual loss incurred as a result of the breach.baimei wrote:I'm British and have a non EU spouse, I submitted an application for a visa to the Belgium embassy, they made me fill in the boxes that I shouldn't have to fill in for dates etc, basically they wanted to know every detail about our movement, personal details, means of support etc etc, I wasn't very happy about this, but gave them anyway, also paid a £22 service charge; two days later I got a call saying the visa was approved, BUT I must show them our non-refundable return tickets to get the visa, at this point I'd had enough of their demands and quoted EU Directive 2004/38/EC, they didn't care and said if I want the visa I must show the tickets, but my trip was only 2 days away, so I was not going to risk buying tickets, I ended up getting the passport sent back to me without a visa, I'm now going to contact the EU commision and write a strong letter to the Embassy, I'm wondering if I can get any compensation for the refusal of a visa just because I don't have a ticket, since they have obviously neglected my rights as an EU citizen!
I am sure you can push the case further as earlier advised.See PM.baimei wrote:My wife is legally resident in the UK, she has 9 months left on her 2 year marriage visa, she filled in the application form as a spouse and I accompanied her to the application centre where they asked for letters from her employer etc etc, even though I gave them a copy of our marriage certificate and joint bank statements.
After I received a call telling me to purchase tickets before I could get the visa, I tried to contact the Embassy by phone and Email but it was impossible to speak to anyone, in the end I sent an Email to the Ambassador's secretary about infringements of EU directives, I then received a call from a lady in the visa section, I told her I was not going to purchase tickets as this is an infringement of my rights as an EU citizen, I also did not want to risk not getting the passport back in time for my trip due to the current postal issues, she told me that the embassy has its own laws on giving out visa's and it would be impossible for her to supply me with a visa before I showed her my tickets, she also said that the embassy wanted to prevent people from travelling to other countries, so this was the reason why tickets had to be shown.
As she refused to give me a visa without a ticket, I told her to return the passport, but warned her that I would be writing to the EU commission to complain that they had broken the law, I hoped that she would listen and give me a visa, unfortunately I just got the passport back, so I have no written correspondence from them.
The losses would be my trip to london, car parking and congestion charges, the visa fee and a lost holiday due to no visa.