Family Visitor Visa refused

I applied for my parent family visitor visa in April 2015. They got a refusal letter today The letter is actually stating that they have refused entry on the basis of the following ( V4.5 to V4.10 and V.2- work, intention to go back etc)-

( Infact My parent provided 6 months bank statements, Fixed deposit certificates, property papers etc however the VFS officer in Delhi did not take any copies and return all their documents but kept just mine! and used this as the basis to give a completely absurd reason for refusal).


I clearly mentioned in my invitation letter that I will support the cost of their entire trip including, accommodation and travel expenses. I enclosed copies of the following document in support of their application:

1. British passport
2. Land registry for my house
3. 1 year Individual Savings Account statement showing more than £3200
4. Most recent bank current account statement (HSBC)- Showing more than £1500.

My parent provided 6 months bank statements, Fixed deposit certificates, property papers etc however the VFS officer in Delhi did not take any copies and return all their documents but kept just mine!

My parent have already been to UK one on similar visa. They came to UK on family visitor Visa in 2012, they stayed just 3 months.

Can someone advice me if it would be best to appeal and what is the process and time line.

Thanks in advance for your help...


Shiv