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Caseworker Guidance Notes to deal with UKBA Complaints

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SpokenHands
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Caseworker Guidance Notes to deal with UKBA Complaints

Post by SpokenHands » Fri Oct 19, 2012 2:08 pm

The following guidance notes for dealing with complaints against the UKBA are very illuminating; and should help anyone with a fair and reasonable complaint to prepare their case so it is dealt with appropriately.

Recommended reading before you use the formal UKBA complaint procedure; and before you speak to your MP.

http://www.ukba.homeoffice.gov.uk/sitec ... iew=Binary



Request Moderators to Make this thread a sticky as the scale of complaints against the UKBA are rising especially on 'Service Delivery' as the spending cuts bite into staff levels.

SpokenHands
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How to make a complaint against UKBA service delivery

Post by SpokenHands » Fri Oct 19, 2012 2:11 pm

At this time, make an official complaint using the standard complaints procedure detailed here:

http://www.ukba.homeoffice.gov.uk/about ... complaint/
Click the button for "Unhappy about standard of service" for all details

It asks that one provide the following information:

your name and full contact details;
full details of the complaint (including times, dates and places);
the names or identifying numbers of any UK Border Agency staff or contractors' staff who you have dealt with;
details of any witnesses (if relevant);
copies of letters or papers that are relevant;
travel details and other information (such as your date of birth and your passport/travel document number, if you are an applicant) that are relevant to your complaint; and
any relevant UK Border Agency reference numbers.


For all In-Country complaints, you are asked to send it here:

UKBACustomerComplaints@homeoffice.gsi.gov.uk - we are likely to respond more quickly if you send your complaint by email;

or

UKBA Complaints Allocation Hub
Lunar House
Wellesley Road
Croydon
CR9 2BY

Out-of-country complaints must be sent through details on Country Finder
on the website here:

http://www.ukba.homeoffice.gov.uk/countries/


If you do not receive a satisfactory response, you can then get in touch with the Parliamentary Ombudsman through your MP

Good details on the complaints procedure to be found here:

http://www.ukba.homeoffice.gov.uk/about ... complaint/

BritishToTheEnd
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Re: Caseworker Guidance Notes to deal with UKBA Complaints

Post by BritishToTheEnd » Sun Nov 27, 2016 6:13 pm

Thanks, i believe i will be using the resource shortly.

noajthan
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Re: Caseworker Guidance Notes to deal with UKBA Complaints

Post by noajthan » Sun Nov 27, 2016 6:35 pm

BritishToTheEnd wrote:Thanks, i believe i will be using the resource shortly.
Be aware this is all out of date and UKBA was abolished in 2013 as 'not fit for purpose'.
All that is gold does not glitter; Not all those who wander are lost. E&OE.

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CR001
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Re: Caseworker Guidance Notes to deal with UKBA Complaints

Post by CR001 » Sun Nov 27, 2016 7:22 pm

BritishToTheEnd wrote:Thanks, i believe i will be using the resource shortly.
And please refrain from digging up old threads.
Char (CR001 not Casa)
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Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

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Re: Caseworker Guidance Notes to deal with UKBA Complaints

Post by vinny » Wed Jan 31, 2018 1:17 am

This is not intended to be legal or professional advice in any jurisdiction. Please click on any links for further information. Refer to the source of any quotes.
We do not inherit the Earth from our ancestors, we borrow it from our children.

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