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New Appointment Centre UKVCAS

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kenvac
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Joined: Tue Oct 23, 2018 12:02 am

Re: New Appointment Centre UKVCAS

Post by kenvac » Fri Nov 16, 2018 8:59 am

Giammy wrote:
Fri Nov 16, 2018 8:14 am
They advertise standard centre in London will open on Monday but they are not still available for booking online.
Is anybody able to help? Are they really opening on Monday? Why they are not still available for booking?
Usually new centre appointments are released after Friday. Check on saturday or Sunday.

Personal experience..

mehmettem
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Turkey

Re: New Appointment Centre UKVCAS

Post by mehmettem » Fri Nov 16, 2018 9:26 am

Hi,

I had an appointment on Friday (9/11/2018). They got my biometric and scanned my documents and they told me that they sent my documents, and i will receive a confirmation email, but it s been a week and i haven't receive any email from UKVI yet. My visa type doesn't have any quick decision option, i need to wait for 8 weeks until decision but still i have no idea if UKVI received my documents and i am waiting for a confirmation email about it. Because, I didn't have any info if UKVI received my documents or not, I called Sopra call centre and they told me that my documents sent to UKVI on the day i visited UKVCAS center in Manchester, but they told me that they do not send any confirmation email and I need to contact with UKVI. I called UKVI and they told me that Sopra is really busy and they told me that i will receive confirmation email within 2 weeks.

Did any one receive confirmation email after they completed their application and turned in the documents?

Thank you.

varma24365
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Posts: 23
Joined: Fri Nov 09, 2018 4:48 pm

Re: New Appointment Centre UKVCAS

Post by varma24365 » Fri Nov 16, 2018 10:58 am

I am going to Manchester Centre today. Set(o) application and 24hrs service.
Will keep updating.

mehmettem
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Posts: 3
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Turkey

Re: New Appointment Centre UKVCAS

Post by mehmettem » Fri Nov 16, 2018 11:09 am

varma24365 wrote:
Fri Nov 16, 2018 10:58 am
I am going to Manchester Centre today. Set(o) application and 24hrs service.
Will keep updating.
Thanks please lets us updated.

Josh Hagino
Junior Member
Posts: 56
Joined: Wed Oct 24, 2018 5:24 pm
Japan

Re: New Appointment Centre UKVCAS

Post by Josh Hagino » Fri Nov 16, 2018 11:20 am

Winshee18 wrote:
Tue Nov 13, 2018 6:55 pm
Hi Everyone

I attended my appointment at the UKVCAS - Sopra Steria today at 12pm. I went for SET (LR) super premium.

Below is what happened. I arrived an hour early to my appointment.

1. I got ID checked by one of the Sopra steria staff (looked at the QR code/reference number on the appointment confirmation and then checked my passport - photo ID)

2. I was given a printed handout "How to do Biometric yourself" and a token number. I was asked to wait until called for checking-in. They had few chairs to sit and they was a water dispenser.

3. I was called to one of the agents after almost an hour (as they even didn't know what they are doing as today was the first day at the Birmingham Centre) for Official Check-in -again using the QR code and Passport. Once this was done, I was asked to wait to be enrolled for Biometric.

4. I was then called for registering my biometric. The UKVI has installed a kit where you do them all by yourself. It is pretty self-explanatory. I did this and waited for document checks

5. I was then called for document check. Again they asked my Appointment reference number and Passport. After that the Sopra Steria staff kept looking at her screen for almost 15 - 20 minutes saying she is looking at my documents. I heard/saw a lot of mouse clicks (may be she was clicking document approved). After that she said, all documents are fine.

6. I double checked her that if everything okay: because they the person didn't even look at my other originals that I carried with me. Not even a single document (apart from the passport). She said it is all good and that I have included necessary documents (dont know how she knew it).

7. I was told I will get the decision in 24 hrs from submission (round the clock). Its 7pm now an dI am yet to hear. I was told I will be contacted by either my contact number or through the email.

8. Once all done, I left the centre. It took around 2.5 hrs for me (may be because I arrived early and the staffs were not very clear on some things).

9. I will update here once I hear a decision from UKVI.

All the best everyone.

Winshee18
Hi , i m just wondering if you received your decision yet??

i have been following your journey.

please let me know !

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Fri Nov 16, 2018 11:31 am

Josh Hagino wrote:
Fri Nov 16, 2018 11:20 am
Winshee18 wrote:
Tue Nov 13, 2018 6:55 pm
Hi Everyone

I attended my appointment at the UKVCAS - Sopra Steria today at 12pm. I went for SET (LR) super premium.

Below is what happened. I arrived an hour early to my appointment.

1. I got ID checked by one of the Sopra steria staff (looked at the QR code/reference number on the appointment confirmation and then checked my passport - photo ID)

2. I was given a printed handout "How to do Biometric yourself" and a token number. I was asked to wait until called for checking-in. They had few chairs to sit and they was a water dispenser.

3. I was called to one of the agents after almost an hour (as they even didn't know what they are doing as today was the first day at the Birmingham Centre) for Official Check-in -again using the QR code and Passport. Once this was done, I was asked to wait to be enrolled for Biometric.

4. I was then called for registering my biometric. The UKVI has installed a kit where you do them all by yourself. It is pretty self-explanatory. I did this and waited for document checks

5. I was then called for document check. Again they asked my Appointment reference number and Passport. After that the Sopra Steria staff kept looking at her screen for almost 15 - 20 minutes saying she is looking at my documents. I heard/saw a lot of mouse clicks (may be she was clicking document approved). After that she said, all documents are fine.

6. I double checked her that if everything okay: because they the person didn't even look at my other originals that I carried with me. Not even a single document (apart from the passport). She said it is all good and that I have included necessary documents (dont know how she knew it).

7. I was told I will get the decision in 24 hrs from submission (round the clock). Its 7pm now an dI am yet to hear. I was told I will be contacted by either my contact number or through the email.

8. Once all done, I left the centre. It took around 2.5 hrs for me (may be because I arrived early and the staffs were not very clear on some things).

9. I will update here once I hear a decision from UKVI.

All the best everyone.

Winshee18
Hi , i m just wondering if you received your decision yet??

i have been following your journey.

please let me know !

Hi Josh

No not yet, its being so frustrating.... its been over 3 days that I submitted my application. Considering the weekend, I feel even more worried that the decision might be delayed further.... There is no way to tack the status too...

jibs
Newly Registered
Posts: 14
Joined: Thu Aug 13, 2015 8:56 pm

Re: New Appointment Centre UKVCAS

Post by jibs » Fri Nov 16, 2018 11:53 am

Winshee18 wrote:
Fri Nov 16, 2018 11:31 am
Josh Hagino wrote:
Fri Nov 16, 2018 11:20 am
Winshee18 wrote:
Tue Nov 13, 2018 6:55 pm
Hi Everyone

I attended my appointment at the UKVCAS - Sopra Steria today at 12pm. I went for SET (LR) super premium.

Below is what happened. I arrived an hour early to my appointment.

1. I got ID checked by one of the Sopra steria staff (looked at the QR code/reference number on the appointment confirmation and then checked my passport - photo ID)

2. I was given a printed handout "How to do Biometric yourself" and a token number. I was asked to wait until called for checking-in. They had few chairs to sit and they was a water dispenser.

3. I was called to one of the agents after almost an hour (as they even didn't know what they are doing as today was the first day at the Birmingham Centre) for Official Check-in -again using the QR code and Passport. Once this was done, I was asked to wait to be enrolled for Biometric.

4. I was then called for registering my biometric. The UKVI has installed a kit where you do them all by yourself. It is pretty self-explanatory. I did this and waited for document checks

5. I was then called for document check. Again they asked my Appointment reference number and Passport. After that the Sopra Steria staff kept looking at her screen for almost 15 - 20 minutes saying she is looking at my documents. I heard/saw a lot of mouse clicks (may be she was clicking document approved). After that she said, all documents are fine.

6. I double checked her that if everything okay: because they the person didn't even look at my other originals that I carried with me. Not even a single document (apart from the passport). She said it is all good and that I have included necessary documents (dont know how she knew it).

7. I was told I will get the decision in 24 hrs from submission (round the clock). Its 7pm now an dI am yet to hear. I was told I will be contacted by either my contact number or through the email.

8. Once all done, I left the centre. It took around 2.5 hrs for me (may be because I arrived early and the staffs were not very clear on some things).

9. I will update here once I hear a decision from UKVI.

All the best everyone.

Winshee18
Hi , i m just wondering if you received your decision yet??

i have been following your journey.

please let me know !

Hi Josh

No not yet, its being so frustrating.... its been over 3 days that I submitted my application. Considering the weekend, I feel even more worried that the decision might be delayed further.... There is no way to tack the status too...
Mine is the same as well, no updates and since Tuesday 13th November.

I suspect,

Either this is not submitted due to technical issues as mentioned by sopra steria staff

Or

UKVI usually attempt to achieve service targets therefore any backlogs will be left as it is while they focus to complete new applications on time.

kenvac
Newly Registered
Posts: 19
Joined: Tue Oct 23, 2018 12:02 am

Re: New Appointment Centre UKVCAS

Post by kenvac » Fri Nov 16, 2018 12:00 pm

Hello Friends,

I found a ukvcas number 0330 123 199 (standard network charges apply - you can use your free minutes) for any enquiry regarding your application.
They can confirm whether your application has been sent off to ukvi or still pending as I did this morning.

Hope this will help ease some tension.

varma24365
Newly Registered
Posts: 23
Joined: Fri Nov 09, 2018 4:48 pm

Re: New Appointment Centre UKVCAS

Post by varma24365 » Fri Nov 16, 2018 12:05 pm

mehmettem wrote:
Fri Nov 16, 2018 11:09 am
varma24365 wrote:
Fri Nov 16, 2018 10:58 am
I am going to Manchester Centre today. Set(o) application and 24hrs service.
Will keep updating.
Thanks please lets us updated.

Appointment completed just now.
No confirmation email.

jibs
Newly Registered
Posts: 14
Joined: Thu Aug 13, 2015 8:56 pm

Re: New Appointment Centre UKVCAS

Post by jibs » Fri Nov 16, 2018 12:08 pm

kenvac wrote:
Fri Nov 16, 2018 12:00 pm
Hello Friends,

I found a ukvcas number 0330 123 199 (standard network charges apply - you can use your free minutes) for any enquiry regarding your application.
They can confirm whether your application has been sent off to ukvi or still pending as I did this morning.

Hope this will help ease some tension.
I tried that number but not connecting.

Could you please double check as I think one digit is missing?

kenvac
Newly Registered
Posts: 19
Joined: Tue Oct 23, 2018 12:02 am

Re: New Appointment Centre UKVCAS

Post by kenvac » Fri Nov 16, 2018 12:12 pm

kenvac wrote:
Fri Nov 16, 2018 12:00 pm
Hello Friends,

I found a ukvcas number 0330 123 199 (standard network charges apply - you can use your free minutes) for any enquiry regarding your application.
They can confirm whether your application has been sent off to ukvi or still pending as I did this morning.

Hope this will help ease some tension.
Sorry the digit missing in above post. Try 0330 123 1199. Keep your UAN handy

charmy244
Newly Registered
Posts: 21
Joined: Sun Sep 30, 2018 10:48 am

Re: New Appointment Centre UKVCAS

Post by charmy244 » Fri Nov 16, 2018 12:21 pm

Guys, who have not received decision for 24 hours ILR service,

Try calling DX courier service. Home office usually uses DX or Post office. And If you provide your name and address, they can tell you if they have something for you. As DX is the most pathetic service, they won't leave a text or note for your missed mail. I have done it in the past when I didn't receive my BRP for 20 days and it turned out that DX had it since those past 20 days. So Its good to take a chance. I hope you guys get your decision soon :)

jibs
Newly Registered
Posts: 14
Joined: Thu Aug 13, 2015 8:56 pm

Re: New Appointment Centre UKVCAS

Post by jibs » Fri Nov 16, 2018 12:22 pm

kenvac wrote:
Fri Nov 16, 2018 12:12 pm
kenvac wrote:
Fri Nov 16, 2018 12:00 pm
Hello Friends,

I found a ukvcas number 0330 123 199 (standard network charges apply - you can use your free minutes) for any enquiry regarding your application.
They can confirm whether your application has been sent off to ukvi or still pending as I did this morning.

Hope this will help ease some tension.
Sorry the digit missing in above post. Try 0330 123 1199. Keep your UAN handy
Hi Kenvac

Thank you for sharing the number.

I contacted them and they confirmed as application submitted 2200 hours on the 13th November.

They unable to access UKVI data base and not able to comment why I have not received any updates yet as per the next day service standard

ilovethebeatles
Member
Posts: 138
Joined: Mon Oct 24, 2016 10:12 am

Re: New Appointment Centre UKVCAS

Post by ilovethebeatles » Fri Nov 16, 2018 12:40 pm

It seems to me that those who reported late decisions from super priority service mostly came to Birmingham service point on 13 Nov. Is there anyone having same problem from other service centers?

User avatar
michali
Member of Standing
Posts: 346
Joined: Thu Oct 25, 2012 5:48 pm

Re: New Appointment Centre UKVCAS

Post by michali » Fri Nov 16, 2018 1:28 pm

Loupiol attended the Premium Centre in London and has not heard anything either!

timipre
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Posts: 8
Joined: Thu Nov 15, 2018 2:49 pm

Re: New Appointment Centre UKVCAS

Post by timipre » Fri Nov 16, 2018 1:35 pm

timipre wrote:
Thu Nov 15, 2018 3:37 pm
timipre wrote:
Thu Nov 15, 2018 3:35 pm
timipre wrote:
Thu Nov 15, 2018 3:19 pm
I am new here and was looking for information on the new system.

I accompanied my husband to the new Birmingham Sopra Steria centre on Tuesday 13th November. He was welcomed as the first customer as we arrived early, waited a few minutes and were allowed in about 8:15 am for his 8.30 appointment. He was customer One and was given a Number One slip which I still have. He applied for LR using the super priority service.

The centre had some difficulty with their machines at first, which was significant for him because he has some visual impairment and could not use the self-service kiosk and so he had to have his image captured by staff.

This was resolved when some staff from the home office who were there intervened. We left after completing the application process at about 10 am, after a staff has scanned his international passport and mine, taken his bio metrics and checked the documents he had uploaded with his application, on their computer (we paid for this service). Then they asked if there was anything he wanted to add before they clicked 'send'. He said no, and they sent the documents electronically to the Home office.

Staff were very kind as were members of the Home Office who were there. Any one who was there between 8.30am and about 10 am when we left the place should remember my husband. It took about an hour and thirty minutes to capture his image as machines temporarily failed, but not the staff, they made up for these machine issues by their kindness, apologies and persistence.

We left after he joked with them that he deserved a service award as their 'longest serving customer.' :D

There was no email acknowledging the documents sent on Tuesday 13th November by Sopra Steria had reached the Home Office. The only email received from the Home office was the acknowledgement email sent after his application form was originally filled and submitted online.

We are now waiting to hear from the Home Office two days after.
Approval letter has arrived: My husband has just received a letter of approval for his ILR application, today, 17 November 2018. He was at Birmingham UKVCAS on 13th November. Received no email or letter until about 45 minutes ago when a letter came from the home office, dated 14th November, confirming approval and delivery of his BRP within 7 days.

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Fri Nov 16, 2018 1:46 pm

timipre wrote:
Fri Nov 16, 2018 1:35 pm
timipre wrote:
Thu Nov 15, 2018 3:37 pm
timipre wrote:
Thu Nov 15, 2018 3:35 pm
timipre wrote:
Thu Nov 15, 2018 3:19 pm
I am new here and was looking for information on the new system.

I accompanied my husband to the new Birmingham Sopra Steria centre on Tuesday 13th November. He was welcomed as the first customer as we arrived early, waited a few minutes and were allowed in about 8:15 am for his 8.30 appointment. He was customer One and was given a Number One slip which I still have. He applied for LR using the super priority service.

The centre had some difficulty with their machines at first, which was significant for him because he has some visual impairment and could not use the self-service kiosk and so he had to have his image captured by staff.

This was resolved when some staff from the home office who were there intervened. We left after completing the application process at about 10 am, after a staff has scanned his international passport and mine, taken his bio metrics and checked the documents he had uploaded with his application, on their computer (we paid for this service). Then they asked if there was anything he wanted to add before they clicked 'send'. He said no, and they sent the documents electronically to the Home office.

Staff were very kind as were members of the Home Office who were there. Any one who was there between 8.30am and about 10 am when we left the place should remember my husband. It took about an hour and thirty minutes to capture his image as machines temporarily failed, but not the staff, they made up for these machine issues by their kindness, apologies and persistence.

We left after he joked with them that he deserved a service award as their 'longest serving customer.' :D

There was no email acknowledging the documents sent on Tuesday 13th November by Sopra Steria had reached the Home Office. The only email received from the Home office was the acknowledgement email sent after his application form was originally filled and submitted online.

We are now waiting to hear from the Home Office two days after.
Approval letter has arrived: My husband has just received a letter of approval for his ILR application, today, 17 November 2018. He was at Birmingham UKVCAS on 13th November. Received no email or letter until about 45 minutes ago when a letter came from the home office, dated 14th November, confirming approval and delivery of his BRP within 7 days.

Great, Congratulations. I am still waiting for a decision :( I attended the same centre but at 11:00.... May be mine is in post? - Atleast thats the hope I have now :( :(

naturalize_77
Newly Registered
Posts: 1
Joined: Fri Nov 16, 2018 1:58 pm

Re: New Appointment Centre UKVCAS

Post by naturalize_77 » Fri Nov 16, 2018 2:01 pm

Hi, has anyone used the new system for a citizenship application? I uploaded all my documents online and went for a premium appointment on Monday in London. Haven't heard anything from Sopra or the home office yet acknowledging my application

mehmettem
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Posts: 3
Joined: Fri Nov 16, 2018 9:13 am
Turkey

Re: New Appointment Centre UKVCAS

Post by mehmettem » Fri Nov 16, 2018 2:07 pm

varma24365 wrote:
Fri Nov 16, 2018 12:05 pm
mehmettem wrote:
Fri Nov 16, 2018 11:09 am
varma24365 wrote:
Fri Nov 16, 2018 10:58 am
I am going to Manchester Centre today. Set(o) application and 24hrs service.
Will keep updating.
Thanks please lets us updated.

Appointment completed just now.
No confirmation email.
Thanks for letting us know.

User avatar
michali
Member of Standing
Posts: 346
Joined: Thu Oct 25, 2012 5:48 pm

Re: New Appointment Centre UKVCAS

Post by michali » Fri Nov 16, 2018 2:28 pm

timipre wrote:
Fri Nov 16, 2018 1:35 pm
timipre wrote:
Thu Nov 15, 2018 3:37 pm
timipre wrote:
Thu Nov 15, 2018 3:35 pm
timipre wrote:
Thu Nov 15, 2018 3:19 pm
I am new here and was looking for information on the new system.

I accompanied my husband to the new Birmingham Sopra Steria centre on Tuesday 13th November. He was welcomed as the first customer as we arrived early, waited a few minutes and were allowed in about 8:15 am for his 8.30 appointment. He was customer One and was given a Number One slip which I still have. He applied for LR using the super priority service.

The centre had some difficulty with their machines at first, which was significant for him because he has some visual impairment and could not use the self-service kiosk and so he had to have his image captured by staff.

This was resolved when some staff from the home office who were there intervened. We left after completing the application process at about 10 am, after a staff has scanned his international passport and mine, taken his bio metrics and checked the documents he had uploaded with his application, on their computer (we paid for this service). Then they asked if there was anything he wanted to add before they clicked 'send'. He said no, and they sent the documents electronically to the Home office.

Staff were very kind as were members of the Home Office who were there. Any one who was there between 8.30am and about 10 am when we left the place should remember my husband. It took about an hour and thirty minutes to capture his image as machines temporarily failed, but not the staff, they made up for these machine issues by their kindness, apologies and persistence.

We left after he joked with them that he deserved a service award as their 'longest serving customer.' :D

There was no email acknowledging the documents sent on Tuesday 13th November by Sopra Steria had reached the Home Office. The only email received from the Home office was the acknowledgement email sent after his application form was originally filled and submitted online.

We are now waiting to hear from the Home Office two days after.
Approval letter has arrived: My husband has just received a letter of approval for his ILR application, today, 17 November 2018. He was at Birmingham UKVCAS on 13th November. Received no email or letter until about 45 minutes ago when a letter came from the home office, dated 14th November, confirming approval and delivery of his BRP within 7 days.
Great news! Congratulations!

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