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New Appointment Centre UKVCAS

General UK immigration & work permits; don't post job search or family related topics!

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Josh Hagino
Junior Member
Posts: 56
Joined: Wed Oct 24, 2018 5:24 pm
Japan

Re: New Appointment Centre UKVCAS

Post by Josh Hagino » Wed Nov 14, 2018 10:27 pm

Winshee18 wrote:
Wed Nov 14, 2018 9:10 pm
Josh Hagino wrote:
Wed Nov 14, 2018 7:34 pm
So guys,,

I received a phone call from UKVCAS saying due to there is a technical issue I have to cancel my appointment and rebook again !!! this is such a joke. I cancelled it and rebooked again for next week and they took another 60 pounds from me !!! I called them and asked if i can get my first booking's money back, they said i will have to contact UKVI!!! excuse me? I booked from your website and you ask me to contact UKVI?? So angry! got all my documents ready for tomorrow and got told I have to cancel it. I'm calling UKVI tomorrow for my refund. This service is a mess!
Hi Josh

I am sorry to hear that. I know how it feels, having prepared all documents and now you have to book for one next week :( It is a mess!! I hope the UKVI actions on this asap. This will be really bad for someone who booked their appointment on the last few days before their visa expired!

I hope you get an appointment soon!
Hi,

Thank you ! I really hope they are not going to cancel another appointment on me. At least you have had your appointment so you have nothing to worry about now. Please keep in touch with your process and I wish you all the best :)

jibs
Newly Registered
Posts: 14
Joined: Thu Aug 13, 2015 8:56 pm

Re: New Appointment Centre UKVCAS

Post by jibs » Wed Nov 14, 2018 10:33 pm

Hi Josh Hagino,

When I contacted the Sopra Steria customer service this afternoon, they mentioned about system failure- so that may be the reason for cancelling your appointment.

Hope the booked appointment goes as per the plan- all the best!

allyf
Member
Posts: 238
Joined: Sun Oct 14, 2018 9:40 am
Canada

Re: New Appointment Centre UKVCAS

Post by allyf » Wed Nov 14, 2018 10:55 pm

Josh Hagino wrote:
Wed Nov 14, 2018 10:27 pm
Winshee18 wrote:
Wed Nov 14, 2018 9:10 pm
Josh Hagino wrote:
Wed Nov 14, 2018 7:34 pm
So guys,,

I received a phone call from UKVCAS saying due to there is a technical issue I have to cancel my appointment and rebook again !!! this is such a joke. I cancelled it and rebooked again for next week and they took another 60 pounds from me !!! I called them and asked if i can get my first booking's money back, they said i will have to contact UKVI!!! excuse me? I booked from your website and you ask me to contact UKVI?? So angry! got all my documents ready for tomorrow and got told I have to cancel it. I'm calling UKVI tomorrow for my refund. This service is a mess!
Hi Josh

I am sorry to hear that. I know how it feels, having prepared all documents and now you have to book for one next week :( It is a mess!! I hope the UKVI actions on this asap. This will be really bad for someone who booked their appointment on the last few days before their visa expired!

I hope you get an appointment soon!
Hi,

Thank you ! I really hope they are not going to cancel another appointment on me. At least you have had your appointment so you have nothing to worry about now. Please keep in touch with your process and I wish you all the best :)
Josh! Just seen your messages...seriously wtf with this new system! 😣🤬

Brum_Brum
Newly Registered
Posts: 1
Joined: Mon Oct 22, 2018 7:19 pm

Re: New Appointment Centre UKVCAS

Post by Brum_Brum » Wed Nov 14, 2018 11:25 pm

Winshee18 wrote:
Fri Nov 09, 2018 11:22 am
Hello

I have booked for my premium SET-LR application through the UKVCAS for tuesday 13th at Birmingham. Did anyone use this service before in any centre? Do anyone have experience of how long they take to process apllication? Did any of you upload the documents by yourself?

Thanks
WInshee
Hi WInshee,

How did it go?

Josh Hagino
Junior Member
Posts: 56
Joined: Wed Oct 24, 2018 5:24 pm
Japan

Re: New Appointment Centre UKVCAS

Post by Josh Hagino » Thu Nov 15, 2018 12:12 am

jibs wrote:
Wed Nov 14, 2018 10:33 pm
Hi Josh Hagino,

When I contacted the Sopra Steria customer service this afternoon, they mentioned about system failure- so that may be the reason for cancelling your appointment.

Hope the booked appointment goes as per the plan- all the best!
Hi, thank you very much for that ! :)

kerboodle
Newly Registered
Posts: 11
Joined: Thu Nov 15, 2018 12:48 am
Nigeria

Re: New Appointment Centre UKVCAS

Post by kerboodle » Thu Nov 15, 2018 1:38 am

I also had my appointment on Tuesday in London, i was out of there by 1 pm and i still haven't received a decision yet :(. The wait is killing me, i am just thinking the worst, this state of unknown is not good. However, i'm glad to see a few people who had their appointment near the time that i had mine on here also haven't heard back. I hope it's to do with technical problems. They did take around 20 mins just to take my picture on the day.

i never got this email confirmation from ukvi confirming receipt like some of you have mentioned. now i am even more worried. these technical problems wont end. Now i have to hope it has gone through and and the system has just missed this email.

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: New Appointment Centre UKVCAS

Post by nice111 » Thu Nov 15, 2018 7:49 am

Hi guys,

I can understand the pain of waiting. What's the point of paying extra money for same day decision when u r not gonna get one. I guess UKVI has lowered the service standard, it was all fine with the previous system and people were happy.
1. U were getting same day decision.
2. Case worker can see u in person there and then incase of any confusion or clarification.
I dont understand the need of this new not worth for money system.

Guys, who have submitted their applications and gone over 24 hours, would u mind telling us that were ur applications straight forward?

O_o
Newly Registered
Posts: 4
Joined: Fri Nov 09, 2018 2:39 am

Re: New Appointment Centre UKVCAS

Post by O_o » Thu Nov 15, 2018 8:21 am

*UPDATE* *UPDATE* *UPDATE*

Like most of you I had my appointment this week (Tuesday) as well in London, I was also waiting for response-email from Home Office. Repeatedly kept checking my email and received nothing till now. This morning at about 07:30, heard a loud bang on the door, I was not expecting any package or delivery.

Opened the door and the man says my name, confirmed and handed me a brown envelope and left. I opened the envelope, inside was a letter and my Biometric card with my Indefinite Leave to Remain!!!!

So you might want to have someone at home if you heading out to work this morning.

All the best guys.

O_o

O_o
Newly Registered
Posts: 4
Joined: Fri Nov 09, 2018 2:39 am

Re: New Appointment Centre UKVCAS

Post by O_o » Thu Nov 15, 2018 9:30 am

I also just noticed the date of issue on the Biometric card was the 13th (Tuesday) which means that a decision had been made the same day I went into the premium lounge but received no correspondence at all from Home Office/UKVI.

I will try to post details of everything I submitted and the process at Premium Lounge in London later on.

O_o

gbpmatrix
Junior Member
Posts: 93
Joined: Fri Nov 18, 2016 2:28 pm

Re: New Appointment Centre UKVCAS

Post by gbpmatrix » Thu Nov 15, 2018 9:54 am

Dear O_o,

Congrats. We all are waiting for your timeline. Did you fill the online appli form and booked apt at the end?
Could you please also help us by providing the details of how the online appli form SET LR- ILR questions are, for eg does it ask for: employment history?
address proof,
pay slips (months)?
bank statement (months)?
p60 (years)? address history? .
Also is there any chance of uploading Cover Letter.
Are there any centers in London and are there any possibility of sat appts.

Sorry too many questions.. But pls try to address as many as u can. This will help a lot to so many of us.

Kind Regards,

aigskay
Newly Registered
Posts: 4
Joined: Thu Nov 15, 2018 10:53 am

Re: New Appointment Centre UKVCAS

Post by aigskay » Thu Nov 15, 2018 11:10 am

Please could anyone who has recently used the new UKVCAS system to upload documents give any information regarding making coloured copies of original documents and upload onto the system. is Coloured copies frowned upon versus b&w copies? thanks for any response.

Usman786000
Newly Registered
Posts: 10
Joined: Thu Nov 15, 2018 11:15 am

Re: New Appointment Centre UKVCAS

Post by Usman786000 » Thu Nov 15, 2018 11:22 am

Hi
Does anyone know where to find the consent form for home office. It was available before making the payment through new system but after that I couldn’t find it anywhere.
Much appreciated

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Thu Nov 15, 2018 2:13 pm

O_o wrote:
Thu Nov 15, 2018 9:30 am
I also just noticed the date of issue on the Biometric card was the 13th (Tuesday) which means that a decision had been made the same day I went into the premium lounge but received no correspondence at all from Home Office/UKVI.

I will try to post details of everything I submitted and the process at Premium Lounge in London later on.

O_o
Dear O_o

Thank you for sharing your update. As I mentioned in my previous post I did the super-premium (£3018.2) and still waiting for the decision. Just a quick check, can you still log into the spora steria webpage where you have uploaded the document? Not sure if I missed, but which router did you go for? SET -LR?

Thanks
Winshee18

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Thu Nov 15, 2018 2:14 pm

Usman786000 wrote:
Thu Nov 15, 2018 11:22 am
Hi
Does anyone know where to find the consent form for home office. It was available before making the payment through new system but after that I couldn’t find it anywhere.
Much appreciated
This is what I used:

https://visas-immigration.service.gov.u ... onsent.pdf

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Thu Nov 15, 2018 2:15 pm

aigskay wrote:
Thu Nov 15, 2018 11:10 am
Please could anyone who has recently used the new UKVCAS system to upload documents give any information regarding making coloured copies of original documents and upload onto the system. is Coloured copies frowned upon versus b&w copies? thanks for any response.

If you are scanning, you might just want to scan it in couloured one which is better in my view to look at. As long as they are clear, I guess there is no real difference.

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Thu Nov 15, 2018 2:21 pm

jibs wrote:
Wed Nov 14, 2018 9:32 pm
Hi Winshee18,

Thank you for following up my previous post.

The Sopra Steria document upload page is still live for me! So I don't think the UKVI looked at our application yet - Same situation however I was thinking that the email confirmation I received from UKVI soon after my appointment with the case worker at Sopra Steria means the UKVI received all documents and allocated to a cse worker. This was based on my conversation with the UKVI staff at the centre.

When I contacted the Sopra Steria customer service this afternoon, i requested a clarification as I was not provided any proof of submission. Unfortunately, the staff seems not familiar with the system and refer to UKVI for further information.


I had the email like you received from Home office. It is a standard one and I received it on the next day I submitted my online application. So nothing to worry I guess?? -Thank you- this means it was coincidence!! I submitted the online application the previous day however as I received this email 5 minutes after my session with the case worker at Sopra Steria, I thought this was a confirmation from UKVI that scanning/original checks/biometric all done!


I rang the UKVI and Sopra: same result as you - Unfortunately both parties are not very helpful.

Also, I logged into the UKVI online application and next mandatory step 'book an appointment' option is still there. I was hoping once the appointment is successfully completed then the system will update to reflect the progress made on the application.

I hope we will get some positive news tomorrow- fingers crossed.

Hi Jibs

Thanks for replying. Please can you me know once you hear from the UKVI? This will be of great hepl!

Winshee

Winshee18
Newbie
Posts: 47
Joined: Wed Nov 07, 2018 2:08 pm
India

Re: New Appointment Centre UKVCAS

Post by Winshee18 » Thu Nov 15, 2018 2:22 pm

Brum_Brum wrote:
Wed Nov 14, 2018 11:25 pm
Winshee18 wrote:
Fri Nov 09, 2018 11:22 am
Hello

I have booked for my premium SET-LR application through the UKVCAS for tuesday 13th at Birmingham. Did anyone use this service before in any centre? Do anyone have experience of how long they take to process apllication? Did any of you upload the documents by yourself?

Thanks
WInshee
Hi WInshee,

How did it go?
Brum_Brum

See my previous posts I and Jibs already mentioned our experience

timipre
Newly Registered
Posts: 8
Joined: Thu Nov 15, 2018 2:49 pm

Re: New Appointment Centre UKVCAS

Post by timipre » Thu Nov 15, 2018 3:19 pm

I am new here and was looking for information on the new system.

I accompanied my husband to the new Birmingham Sopra Steria centre on Tuesday 13th November. He was welcomed as the first customer as we arrived early, waited a few minutes and were allowed in about 8:15 am for his 8.30 appointment. He was customer One and was given a Number One slip which I still have. He applied under the super priority service category.

The centre had some difficulty with their machines at first, which was significant for him because he has some visual impairment and could not use the self-service kiosk and so he had to have his image captured by staff.

This was resolved when some staff from the home office who were there intervened. We left after completing the application process at about 10 am, after a staff has scanned his international passport and mine, taken his bio metrics and checked the documents he had uploaded with his application, on their computer (we paid for this service). Then they asked if there was anything he wanted to add before they clicked 'send'. He said no, and they sent the documents electronically to the Home office.

Staff were very kind as were members of the Home Office who were there. Any one who was there between 8.30am and about 10 am when we left the place should remember my husband. It took about an hour and thirty minutes to capture his image as machines temporarily failed, but not the staff, they made up for these machine issues by their kindness, apologies and persistence.

We left after he joked with them that he deserved a service award as their 'longest serving customer.'

There was no email acknowledging the documents sent on Tuesday 13th November by Sopra Steria had reached the Home Office. The only email received from the Home office was the acknowledgement email sent after his application form was filled and submitted online.

We are now waiting to hear from the Home Office two days after.

jibs
Newly Registered
Posts: 14
Joined: Thu Aug 13, 2015 8:56 pm

Re: New Appointment Centre UKVCAS

Post by jibs » Thu Nov 15, 2018 3:29 pm

timipre wrote:
Thu Nov 15, 2018 3:19 pm
I am new here and was looking for information on the new system.

I accompanied my husband to the new Birmingham Sopra Steria centre on Tuesday 13th November. He was welcomed as the first customer as we arrived early, waited a few minutes and were allowed in about 8:15 am for his 8.30 appointment. He was customer One and was given a Number One slip which I still have. He applied under the super priority service category.

The centre had some difficulty with their machines at first, which was significant for him because he has some visual impairment and could not use the self-service kiosk and so he had to have his image captured by staff.

This was resolved when some staff from the home office who were there intervened. We left after completing the application process at about 10 am, after a staff has scanned his international passport and mine, taken his bio metrics and checked the documents he had uploaded with his application, on their computer (we paid for this service). Then they asked if there was anything he wanted to add before they clicked 'send'. He said no, and they sent the documents electronically to the Home office.

Staff were very kind as were members of the Home Office who were there. Any one who was there between 8.30am and about 10 am when we left the place should remember my husband. It took about an hour and thirty minutes to capture his image as machines temporarily failed, but not the staff, they made up for these machine issues by their kindness, apologies and persistence.

We left after he joked with them that he deserved a service award as their 'longest serving customer.'

There was no email acknowledging the documents sent on Tuesday 13th November by Sopra Steria had reached the Home Office. The only email received from the Home office was the acknowledgement email sent after his application form was filled and submitted online.

We are now waiting to hear from the Home Office two days after.


Hi timepre,

I was also there and I do remember seeing you both.

My appointment was 8.30am and token number 3.

I have also not received any confirmation/correspondence or update from either UKVI or Sopra Steria.

Phoned UKVI- this seems like an outsourced call centre service and they are not able to help or provide any information.

Sopra - unable to confirm whether it is send successfully, according to them by 2200 hours the day there is a cut off and everything uploaded on your account can be accessed by UKVI.

I had completed my online application the previous day - 12th November and received a confirmation from UKVI soon around 11am on the 13th which was few minutes after completing the biometrics and scanning at Sopra and I thought this is a confirmation. However, based on reading other posts Winshee18, it seems like a confirmation of application made online not the biometrics/scan received or completed.

This waiting is killing!!

timipre
Newly Registered
Posts: 8
Joined: Thu Nov 15, 2018 2:49 pm

Re: New Appointment Centre UKVCAS

Post by timipre » Thu Nov 15, 2018 3:35 pm

timipre wrote:
Thu Nov 15, 2018 3:19 pm
I am new here and was looking for information on the new system.

I accompanied my husband to the new Birmingham Sopra Steria centre on Tuesday 13th November. He was welcomed as the first customer as we arrived early, waited a few minutes and were allowed in about 8:15 am for his 8.30 appointment. He was customer One and was given a Number One slip which I still have. He applied for LR using the super priority service.

The centre had some difficulty with their machines at first, which was significant for him because he has some visual impairment and could not use the self-service kiosk and so he had to have his image captured by staff.

This was resolved when some staff from the home office who were there intervened. We left after completing the application process at about 10 am, after a staff has scanned his international passport and mine, taken his bio metrics and checked the documents he had uploaded with his application, on their computer (we paid for this service). Then they asked if there was anything he wanted to add before they clicked 'send'. He said no, and they sent the documents electronically to the Home office.

Staff were very kind as were members of the Home Office who were there. Any one who was there between 8.30am and about 10 am when we left the place should remember my husband. It took about an hour and thirty minutes to capture his image as machines temporarily failed, but not the staff, they made up for these machine issues by their kindness, apologies and persistence.

We left after he joked with them that he deserved a service award as their 'longest serving customer.' :D

There was no email acknowledging the documents sent on Tuesday 13th November by Sopra Steria had reached the Home Office. The only email received from the Home office was the acknowledgement email sent after his application form was filled and submitted online.

We are now waiting to hear from the Home Office two days after.

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