Template letter of complaint to UKBA

bob-russell · Post by **bob-russell** » Fri Mar 09, 2012 9:29 am

Letter sent to UKBA by MP:

Mr Rob Whiteman
Chief Executive
UK Border Agency
Seacole Building
2 Marsham Street
London SW1P 4DF

Dear Mr Whitemen

My constituent Mr Bob Russell and family, XXXXXXXXXXXXX
Ref: XXXXXXXXXXXXXXXXXX

I shall be very grateful if you will intervene to see what can be done to expedite this application for my constituent Mr Russell's family for Indefinite Leave to Remain.
As Mr Russell says, the process should be a straightforward one, but nothing seems to be happening in spite of the large sum of £1500 having been paid.

Meanwhile, Mr Russell's passport and that of his wife is being held by UKBA and this too, is causing inconvenience.
I do ask foe this matter to be dealt with as soon as practically possible and look forward to hearing from UKBA shortly.

Yours sincerely

I am not expecting a miracle nor to jump a queue but I do expect a sensible timeline.
Once again I ask people that have successfully been granted ILR but have had to wait extraordinary lengths of time to complain. Unless complaint numbers soar nothing will be done to improve the lot of future applicants!

bob-russell · Post by **bob-russell** » Fri Mar 09, 2012 9:38 am

bobby80gh wrote:This letter will be thrown into the bin. Trust me. I have been trying to search on the internet whether one can take UKBA to court when his passport is unduly delayed but there seem not to be any law to support that. Unless there is a court case, I can assure you that any letter or complaint will be ignored.

You can complain to Parliamentary and Health Service Ombudsman once the complaints procedure via the UKBA has been exhausted!

http://www.ombudsman.org.uk

noclue · Post by **noclue** » Sun Mar 18, 2012 5:44 pm

first thing i will be doing is complaning. trust me its stupid, its all about money and time. i also have the mp involved and also tried to get higher up people involved in our appeal for settlement visa but no one cares... but once my husband has his visa thats it!!!!! im doing everything i can, its been a year since my husband left the uk and 9 months for the visa.. still no joy and the appeal is in april . but my god!! ill write letters to everyone till my fingers bleeeeed

bob-russell · Post by **bob-russell** » Mon Apr 02, 2012 12:06 pm

So far no response to my letter of complaint! Not overly surprised!
Sadly as this thread has disappeared on to page 6 or 7 not many people are complaining.
If this is the case then so be it and nothing will change. Dozens or hundreds of complaints will get action but a few here or there will be seen as 'normal'.
95% processed within six months is clearly now a target and as such nothing will improve.
Once again i ask everyone who is dissatisfied with the service should complain and keep complaining until something gets done.
Just because you are so relieved to get that ILR stamp does not mean you should forget about it all. There are many applicants to come and they will face the same unacceptable delays until people start standing up for fair treatment.
My letter is just that, it is mine. Feel free to use it but please post your letters and suggestions.
If you don't complain the UKBA consider you a satisfied customer!!

vtp11321 · Post by **vtp11321** » Mon Apr 02, 2012 2:09 pm

Hi Bob-Russell,

Did you get any result from Ombdusman? or from MP?
Did the complaints team advise you of their acknowledgement of the complaint letter and they will get back tro you in 20 days?

Thanks and regards,
VTP

chweetgurl · Post by **chweetgurl** » Mon Apr 02, 2012 9:50 pm

bob-russell wrote:So far no response to my letter of complaint! Not overly surprised!
Sadly as this thread has disappeared on to page 6 or 7 not many people are complaining.
If this is the case then so be it and nothing will change. Dozens or hundreds of complaints will get action but a few here or there will be seen as 'normal'.
95% processed within six months is clearly now a target and as such nothing will improve.
Once again i ask everyone who is dissatisfied with the service should complain and keep complaining until something gets done.
Just because you are so relieved to get that ILR stamp does not mean you should forget about it all. There are many applicants to come and they will face the same unacceptable delays until people start standing up for fair treatment.
My letter is just that, it is mine. Feel free to use it but please post your letters and suggestions.
If you don't complain the UKBA consider you a satisfied customer!!

True that BobRussell, I am trying to reach out on the same and drum up some attention to UKBA's poor services-mine was related premium application service although they claim sameday did not happen that way.
I am making noise regardless on outcome of my application.

chweetgurl wrote:
I posted requesting information to Chief Inspector of the UK Border Agency
http://www.whatdotheyknow.com/request/p ... _standards

Waiting to see what they, If anyone has questions regarding the service(not application) please reply . There should surely be some accountability?

I was referring to these reports http://webarchive.nationalarchives.gov. ... n%20v1.pdf

http://webarchive.nationalarchives.gov. ... on-peo.pdf

This response i got from the authority's office
http://www.whatdotheyknow.com/request/p ... ing-194160

Now asked UKBA
http://www.whatdotheyknow.com/request/p ... tandards_2

bob-russell · Post by **bob-russell** » Tue Apr 17, 2012 1:22 pm

No answers received by the MP or me!
Only three weeks so I should not be surprised. It is normal for businesses to send a 'holding' letter soon after receiving any complaint. The UKBA cannot even do that!
Next step will be to complain to the Chief Inspector of the UKBA.
So many are saying the UKBA is not fit for purpose but not much on improving the situation.
I love the little touch of dating visas two or three weeks earlier than passports are returned. Nice way of falsifying/massaging the statistics. If you cannot meet targets make up your own rules!

NRK · Post by **NRK** » Tue Jul 31, 2012 4:45 pm

Hello bob

I am shocked to hear same day service took more than 18 weeks shame on service of UKBA.

i guess its time to replace ukba with computers doing the same job in minutes.

Rajuk09 · Post by **Rajuk09** » Tue Jul 31, 2012 5:05 pm

Friends,

Can we all CC to Sky News , BBC News and News papers like Evening Standard (seems they are making lot of things happening).

I am not sure if there is any legal issues attached to this , but MEDIA will be the best possible bet for such things.

NRK · Post by **NRK** » Tue Jul 31, 2012 5:49 pm

i think its a Good idea

keep me posted if any help required from my end.

ryan2020 · Post by **ryan2020** » Tue Aug 07, 2012 3:54 pm

guys any luck on complain to UKBA ??

ryan2020 · Post by **ryan2020** » Tue Aug 07, 2012 3:58 pm

bob-russell wrote:
bobby80gh wrote:This letter will be thrown into the bin. Trust me. I have been trying to search on the internet whether one can take UKBA to court when his passport is unduly delayed but there seem not to be any law to support that. Unless there is a court case, I can assure you that any letter or complaint will be ignored.
You can complain to Parliamentary and Health Service Ombudsman once the complaints procedure via the UKBA has been exhausted!

http://www.ombudsman.org.uk

HI Bob,

How you know that mp send the letter which you posted here. secondly do we have to complain to UKBA first before going to Parliamentary and Health Service Ombudsman ?

samm7919 · Post by **samm7919** » Tue Aug 07, 2012 4:03 pm

Surely people on this board already understand the reasons behind such poor levels service.

The media could not care less about the plight of immigrant whilst paying lip service to the positive influence of immigration. just take a look at the GB team.

Not too long ago mr Cameron was matching with Gurkhas, but this only matters for political point scoring.

whilst this behaviour continues and the people that matter continue to turn a blind eye this country will not move forward.

jo-mo · Post by **jo-mo** » Mon May 20, 2013 3:42 pm

for the letter sample. I will use it and will let you know the outcome.

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Template letter of complaint to UKBA

Xenophobia

thanks BOB