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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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qwmm
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Posts: 15
Joined: Sat Jun 16, 2018 10:06 pm
China

Re: UKVCAS Super Priority Service

Post by qwmm » Mon Jan 07, 2019 10:46 am

I'm with you.

Waiting since 4th Dec.

:-(
docshami wrote:
Sun Jan 06, 2019 11:36 pm
ILR (Set O) application.
Submitted @Manchester Library - 26th NOVEMBER
2018.

This weekend has been the ‘LONGEST’ ever...
The only reason to go did Suped priority, was to avoid this debacle.
Good that many are receiving a decision quicker and their BRPs...

1) How many are pending yet to hear any update from the month of November, please?

2) If there aren’t many left fm November, need to involve my MP ASAP to excavate my file 😫

Many tnx...

Thanks.

groot05
Newly Registered
Posts: 25
Joined: Wed Sep 05, 2018 12:38 pm

Re: UKVCAS Super Priority Service

Post by groot05 » Mon Jan 07, 2019 10:48 am

Hi all,

Below is my SET(LR) application timeline

Online application submitted : 04th Dec 2018
Biometric application date : 21st Dec 2018
Application center : Croydon (8 am)
Decision letter received : 31st Dec 2018
BRP received : 04th Jan 2019

I was very frustrated over the wait during the holiday period, otherwise an OK experience.

Happy to answer any questions.

mjuk
Newly Registered
Posts: 11
Joined: Wed Jan 02, 2019 12:56 pm
India

Re: UKVCAS Super Priority Service

Post by mjuk » Mon Jan 07, 2019 10:49 am

It's amazing how useless the UKVI hotline is. I called them twice this morning and all they say is call again after 5 working days, basically keep kicking the can down the road and hope for the best.

Can imagine how/why applications can't be processed in the order're received.

manish7490
Newly Registered
Posts: 20
Joined: Fri Dec 21, 2018 3:59 pm
India

Re: UKVCAS Super Priority Service

Post by manish7490 » Mon Jan 07, 2019 12:00 pm

mjuk wrote:
Mon Jan 07, 2019 10:49 am
It's amazing how useless the UKVI hotline is. I called them twice this morning and all they say is call again after 5 working days, basically keep kicking the can down the road and hope for the best.

Can imagine how/why applications can't be processed in the order're received.
Even I have escalated my case few times and always got below reply.

I am sorry that your case is outside of the published service standards. We aim to complete all applications within the 24 hour service standard. However, where we are not able to do this we will complete the application as quickly as possible. If the delay in making the decision is due to UKVI, we will refund the super priority service fee. The team will be in touch once they have made a decision.

Please note the onus is upon individual customers to ensure that they satisfy the requirements set out in the guidance material. The guidance material accompanies each and every application form. UK Visas and Immigration is not able to give, indicate or advise upon the outcome of any such application prior to it being given full and careful consideration.

Directing you to the guidance material is the only advice we can give you. If you need any further help you should seek independent immigration advice. Immigration advisers can help you with immigration matters, including completion of forms and representing you at a tribunal. The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers, which mean they must meet certain standards.

Please see the below link to find an immigration adviser:

https://www.gov.uk/find-an-immigration-adviser

From the trend, it seems like UKVI are processing super priority applications on urgent basis ( which should be case) however they are not putting much focus of cases which have already missed the super priority deadline, so if its 1 day late or 30 days late, the outcome is the refund in both cases.

I dont know how to emphasize this to the front line customer care of UKVi as they have very little control and visibility of this dark system of operations of UKVI.......very sadly let down.....dont know what else to do here..... :( :( :(

dilse4srk
Member of Standing
Posts: 337
Joined: Sun Jan 10, 2016 3:15 pm

Re: UKVCAS Super Priority Service

Post by dilse4srk » Mon Jan 07, 2019 12:04 pm

groot05 wrote:
Mon Jan 07, 2019 10:48 am
Hi all,

Below is my SET(LR) application timeline

Online application submitted : 04th Dec 2018
Biometric application date : 21st Dec 2018
Application center : Croydon (8 am)
Decision letter received : 31st Dec 2018
BRP received : 04th Jan 2019

I was very frustrated over the wait during the holiday period, otherwise an OK experience.

Happy to answer any questions.
Hi,
congrats on getting your ILR. Will really appreciate if you could please let me know if you also submitted bank statements to support your long residency application. i submitting my application last night and got the appointment after 2 weeks. Following are the documents i have submitted online

Life in uk test
Degree
Wife and daughterz british passp
Child birth cert
All my previous passpp wd stamp pages
Cohabitation
Cover letter
Brp current
employment letter
consent form
marriage certificate

himanshuc
Newbie
Posts: 31
Joined: Tue Oct 16, 2018 12:22 pm
Mood:
India

Re: UKVCAS Super Priority Service

Post by himanshuc » Mon Jan 07, 2019 12:20 pm

I have just received my decision letter and BRP. My details are below

Sopra appointment: 10 December 2018
Decision email: 29 December 2018
Decision letter and BRP received 7 Jan 2019

Here are my two cents for people who have been waiting since November and early December. Please approach your local MP to unclog your file from the 6 month binder it has been kept for no fault of your own or otherwise. HO is required to give a decision and/or ask for further information in 24 hours. If they fail to do so they are failing to service the t&c of the Super Priority. These delayed applications should eventually be subject to a partial refund of the fees therefore UKVI has no incentive to process them quicker unless you put some pressure on them. The latter can only be best achieved by a strong letter to your local MP.

Overall, I urge everyone whose application has failed to meet the service standard to demand a partial refund. Lets rally around this. On that vein, has anyone received the partial refund till now?

Thanks

manish7490
Newly Registered
Posts: 20
Joined: Fri Dec 21, 2018 3:59 pm
India

Re: UKVCAS Super Priority Service

Post by manish7490 » Mon Jan 07, 2019 1:01 pm

himanshuc wrote:
Mon Jan 07, 2019 12:20 pm
I have just received my decision letter and BRP. My details are below

Sopra appointment: 10 December 2018
Decision email: 29 December 2018
Decision letter and BRP received 7 Jan 2019

Here are my two cents for people who have been waiting since November and early December. Please approach your local MP to unclog your file from the 6 month binder it has been kept for no fault of your own or otherwise. HO is required to give a decision and/or ask for further information in 24 hours. If they fail to do so they are failing to service the t&c of the Super Priority. These delayed applications should eventually be subject to a partial refund of the fees therefore UKVI has no incentive to process them quicker unless you put some pressure on them. The latter can only be best achieved by a strong letter to your local MP.

Overall, I urge everyone whose application has failed to meet the service standard to demand a partial refund. Lets rally around this. On that vein, has anyone received the partial refund till now?

Thanks

congratulations HImanshu....did you had to write to your MP ?

praveenv
Newly Registered
Posts: 16
Joined: Tue Aug 04, 2015 11:00 pm

Re: UKVCAS Super Priority Service

Post by praveenv » Mon Jan 07, 2019 1:16 pm

praveenv wrote:
Fri Jan 04, 2019 12:37 pm
Hi,

Application submitted: 08 - dec-18
Biometrics done : 19-dec-18 @ mark lane premium
Service : set (o) super priority

No communication , decision or letter from home office yet.
Called UK V&I to get an update. Later got an email saying " We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded"

While it's good to know about refund, does this mean my application is now under 6 months service standard? :-(. Any experience anyone?

dilse4srk
Member of Standing
Posts: 337
Joined: Sun Jan 10, 2016 3:15 pm

Re: UKVCAS Super Priority Service

Post by dilse4srk » Mon Jan 07, 2019 1:39 pm

I submitted my application using super priority service last night and this afternoon received email from home office

"Thank you for your application to the Home Office. Your application has been received and is being considered.

It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible."

I am confused as i paid 3018 and why they sent me the above email. Although my appointment at sopra steria is still 2 weeks away

surfsumi
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Posts: 41
Joined: Sat Jun 02, 2012 1:06 am
Location: LONDON
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Contact:

Re: UKVCAS Super Priority Service

Post by surfsumi » Mon Jan 07, 2019 1:48 pm

Date of application: 31 Dec SET LR
Bio metrics at sopra : 11Pm 04 Jan.
Confirmation / notification : still waiting
BRP : Still waiting.

it seems the 24 hours passed already but I still can access UKVCAS & still can amend ( not amended them though) document I uploaded. has anyone got similar experience ? Do I need to call Sopra center to make sure if they have submitted my application ? Thank you.

groot05
Newly Registered
Posts: 25
Joined: Wed Sep 05, 2018 12:38 pm

Re: UKVCAS Super Priority Service

Post by groot05 » Mon Jan 07, 2019 2:30 pm

dilse4srk wrote:
Mon Jan 07, 2019 12:04 pm
groot05 wrote:
Mon Jan 07, 2019 10:48 am
Hi all,

Below is my SET(LR) application timeline

Online application submitted : 04th Dec 2018
Biometric application date : 21st Dec 2018
Application center : Croydon (8 am)
Decision letter received : 31st Dec 2018
BRP received : 04th Jan 2019

I was very frustrated over the wait during the holiday period, otherwise an OK experience.

Happy to answer any questions.
Hi,
congrats on getting your ILR. Will really appreciate if you could please let me know if you also submitted bank statements to support your long residency application. i submitting my application last night and got the appointment after 2 weeks. Following are the documents i have submitted online

Life in uk test
Degree
Wife and daughterz british passp
Child birth cert
All my previous passpp wd stamp pages
Cohabitation
Cover letter
Brp current
employment letter
consent form
marriage certificate
Hi,

Thank you. Bank statement is not required for 10 year long residence route. I did not submit statement to support my application. The documents stated in the document checklist are all that is required. The rest of it are just to support other reasons to stay in the UK. All the best with your application.

himanshuc
Newbie
Posts: 31
Joined: Tue Oct 16, 2018 12:22 pm
Mood:
India

Re: UKVCAS Super Priority Service

Post by himanshuc » Mon Jan 07, 2019 2:56 pm

Hi Manish, yes I did
manish7490 wrote:
Mon Jan 07, 2019 1:01 pm
himanshuc wrote:
Mon Jan 07, 2019 12:20 pm
I have just received my decision letter and BRP. My details are below

Sopra appointment: 10 December 2018
Decision email: 29 December 2018
Decision letter and BRP received 7 Jan 2019

Here are my two cents for people who have been waiting since November and early December. Please approach your local MP to unclog your file from the 6 month binder it has been kept for no fault of your own or otherwise. HO is required to give a decision and/or ask for further information in 24 hours. If they fail to do so they are failing to service the t&c of the Super Priority. These delayed applications should eventually be subject to a partial refund of the fees therefore UKVI has no incentive to process them quicker unless you put some pressure on them. The latter can only be best achieved by a strong letter to your local MP.

Overall, I urge everyone whose application has failed to meet the service standard to demand a partial refund. Lets rally around this. On that vein, has anyone received the partial refund till now?

Thanks

congratulations HImanshu....did you had to write to your MP ?

rivercam
Junior Member
Posts: 93
Joined: Wed Jul 11, 2012 6:48 pm

Re: UKVCAS Super Priority Service

Post by rivercam » Mon Jan 07, 2019 2:59 pm

Hi All

My wife’s SET(M) was approved today using super priority service. Biometrics was given at around 10:30 AM and decision email came around 2:00 PM.

Thanks for all the support given in this forum and I wish those who were waiting for decision will hear soon from HO.

amyabaker
Newly Registered
Posts: 8
Joined: Wed Nov 21, 2018 9:51 am
Canada

Re: UKVCAS Super Priority Service

Post by amyabaker » Mon Jan 07, 2019 3:02 pm

mumbai2003 wrote:
Mon Jan 07, 2019 10:15 am
Hi All,

Please find below the timeline for my wife's ILR Set (m) visa application

Submmision Date: 31st December 2018
Criteria: ILR Set (m)
Application Type: Super Priority
Appointment: 09:30 on 5th January 2019
Location: Premium Lounge London
Decision Date: 7th January 2019
Decision Delivery: Email
BRP & Confirmation Letter: Avaited

A huge burden has been lifted and can now look forward to the future without anymore hassle
Hi mumbai2003, can you let me know what the email said that you received? Mine said "your application for indefinite leave to remain has now been decided" but not approved/denied explicitly. Is this what yours said?

amyabaker
Newly Registered
Posts: 8
Joined: Wed Nov 21, 2018 9:51 am
Canada

Re: UKVCAS Super Priority Service

Post by amyabaker » Mon Jan 07, 2019 3:17 pm

rivercam wrote:
Mon Jan 07, 2019 2:59 pm
Hi All

My wife’s SET(M) was approved today using super priority service. Biometrics was given at around 10:30 AM and decision email came around 2:00 PM.

Thanks for all the support given in this forum and I wish those who were waiting for decision will hear soon from HO.
Hi rivercam, can you copy and paste the email you received?

manish7490
Newly Registered
Posts: 20
Joined: Fri Dec 21, 2018 3:59 pm
India

Re: UKVCAS Super Priority Service

Post by manish7490 » Mon Jan 07, 2019 3:43 pm

himanshuc wrote:
Mon Jan 07, 2019 2:56 pm
Hi Manish, yes I did
manish7490 wrote:
Mon Jan 07, 2019 1:01 pm
himanshuc wrote:
Mon Jan 07, 2019 12:20 pm
I have just received my decision letter and BRP. My details are below

Sopra appointment: 10 December 2018
Decision email: 29 December 2018
Decision letter and BRP received 7 Jan 2019

Here are my two cents for people who have been waiting since November and early December. Please approach your local MP to unclog your file from the 6 month binder it has been kept for no fault of your own or otherwise. HO is required to give a decision and/or ask for further information in 24 hours. If they fail to do so they are failing to service the t&c of the Super Priority. These delayed applications should eventually be subject to a partial refund of the fees therefore UKVI has no incentive to process them quicker unless you put some pressure on them. The latter can only be best achieved by a strong letter to your local MP.

Overall, I urge everyone whose application has failed to meet the service standard to demand a partial refund. Lets rally around this. On that vein, has anyone received the partial refund till now?

Thanks

congratulations HImanshu....did you had to write to your MP ?
HI HImanshu - can you share the content of letter/email you wrote to your MP ? I will be a great help. thanks.

rivercam
Junior Member
Posts: 93
Joined: Wed Jul 11, 2012 6:48 pm

Re: UKVCAS Super Priority Service

Post by rivercam » Mon Jan 07, 2019 3:54 pm

amyabaker wrote:
Mon Jan 07, 2019 3:17 pm
rivercam wrote:
Mon Jan 07, 2019 2:59 pm
Hi All

My wife’s SET(M) was approved today using super priority service. Biometrics was given at around 10:30 AM and decision email came around 2:00 PM.

Thanks for all the support given in this forum and I wish those who were waiting for decision will hear soon from HO.
Hi rivercam, can you copy and paste the email you received?
Hi Amy’s Baker

Below is the exact copy of the email:

I am pleased to confirm that your application for indefinite leave to remain has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.



Kind Regards

RY83
Newly Registered
Posts: 21
Joined: Mon Dec 17, 2018 4:21 pm
India

Re: UKVCAS Super Priority Service

Post by RY83 » Mon Jan 07, 2019 3:55 pm

:cry: Hi All

Applied online for ILR via 5 year tier2 (general category) SET (0) application on 5th Dec. Attended Biometric appointment on 8th December in Coventry central library. Waiting for the decision since then.

Everytime when i escalated previously, i got a generic email saying that "your application is still being processed". After my last escalation call on Monday (31st Dec) with UKVI I got below email which also doesn't make any sense. Has anyone else also got this email after 3rd escalation.

"We are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.

Our web page contains further information about our service standards and other information that you may find helpful with regard to your application."


wrote to my local MP as well but unfortunately no response so just send another email again today. Hoping to hear something from him. I am in my last trimester of pregnancy and this waiting time has already put me under so much stress. its been a month now but no news.

I really wish everyone who is in the same situation like me gets their decision quickly.

preet8899
Junior Member
Posts: 55
Joined: Thu Dec 27, 2018 1:53 pm

Re: UKVCAS Super Priority Service

Post by preet8899 » Mon Jan 07, 2019 3:59 pm

Seems like not much of the backlogs are getting processed today.
The waiting time is very frustrating of many of us.

badhodor
Member
Posts: 103
Joined: Tue Apr 24, 2018 11:05 am
Mood:
India

Re: UKVCAS Super Priority Service

Post by badhodor » Mon Jan 07, 2019 4:06 pm

dilse4srk wrote:
Mon Jan 07, 2019 1:39 pm
I submitted my application using super priority service last night and this afternoon received email from home office

"Thank you for your application to the Home Office. Your application has been received and is being considered.

It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible."

I am confused as i paid 3018 and why they sent me the above email. Although my appointment at sopra steria is still 2 weeks away
Please read the thread. This same question has been asked more than 10 times and answered that this is just a standard email that says 6 months.

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