mjuk wrote: ↑
Mon Jan 07, 2019 10:49 am
It's amazing how useless the UKVI hotline is. I called them twice this morning and all they say is call again after 5 working days, basically keep kicking the can down the road and hope for the best.
Can imagine how/why applications can't be processed in the order're received.
Even I have escalated my case few times and always got below reply.
I am sorry that your case is outside of the published service standards. We aim to complete all applications within the 24 hour service standard. However, where we are not able to do this we will complete the application as quickly as possible. If the delay in making the decision is due to UKVI, we will refund the super priority service fee. The team will be in touch once they have made a decision.
Please note the onus is upon individual customers to ensure that they satisfy the requirements set out in the guidance material. The guidance material accompanies each and every application form. UK Visas and Immigration is not able to give, indicate or advise upon the outcome of any such application prior to it being given full and careful consideration.
Directing you to the guidance material is the only advice we can give you. If you need any further help you should seek independent immigration advice. Immigration advisers can help you with immigration matters, including completion of forms and representing you at a tribunal. The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers, which mean they must meet certain standards.
Please see the below link to find an immigration adviser:
From the trend, it seems like UKVI are processing super priority applications on urgent basis ( which should be case) however they are not putting much focus of cases which have already missed the super priority deadline, so if its 1 day late or 30 days late, the outcome is the refund in both cases.
I dont know how to emphasize this to the front line customer care of UKVi as they have very little control and visibility of this dark system of operations of UKVI.......very sadly let down.....dont know what else to do here.....