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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

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qwmm
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Re: UKVCAS Super Priority Service

Post by qwmm » Wed Jan 09, 2019 2:25 pm

For the very first time, I received an email from UKVI. They did mention that they started working on the delayed cases since the new system (UKVCAS) was introduced.

I don't know what triggered this email. I called them so many times but never heard back (neither email nor phone call).

Now even receiving a single email feels good. :|

cja_1234
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Re: UKVCAS Super Priority Service

Post by cja_1234 » Wed Jan 09, 2019 2:31 pm

qwmm wrote:
Wed Jan 09, 2019 2:25 pm
For the very first time, I received an email from UKVI. They did mention that they started working on the delayed cases since the new system (UKVCAS) was introduced.

I don't know what triggered this email. I called them so many times but never heard back (neither email nor phone call).

Now even receiving a single email feels good. :|
Can you share the email itself as well as the email address (if it is a generic email address)?

lucas91
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Re: UKVCAS Super Priority Service

Post by lucas91 » Wed Jan 09, 2019 2:32 pm

bipink wrote:
Wed Jan 09, 2019 2:18 pm
Hello,

Some Good News on Wednesday..
  • Application: SET(O) ILR
  • Biometrics: 4th January @ Manchester
  • No emails but decision received via post today - 9th January
  • Decision date: Same day - 4th January
Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..
Did you apply for Tier 2 or family visa?

ecu-daba
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Ecuador

Re: UKVCAS Super Priority Service

Post by ecu-daba » Wed Jan 09, 2019 2:34 pm

Hi All:

I have finally received an email this morning confirming my ILR application. It took 6 1/2 weeks in total. I'm very relieved but also angry at the fact they took £600 for a 24 hr service. I ahve requested a refund via their complaints e-mail. A few to things to note and to sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and the only communication I received was a generic e-mail saying my application will be decided within 6 months. Please note that during one of my escalations, the call centre told me to ignore this as it is a generic email and my application will be dealt with as soon as possible.

- On 20th December I submitted a complaint with a full breakdown ( dates, names emails) etc

- On 03 Jan 2019 I received a phone call from UKVI to let me know the Super Priority Applications have a massive backlog and they are trying to process them as soon as possible. The lady did confirm I will receive a full refund for the Super Priority Fee (£600) if the delay was not caused by the applicant. In my case, the delay was entirely up to the HO.

- Coincidentally, today, 09th Jan, I received a reply from their complaints e-mail asking for further details and dates to assist my complaint. 15 minutes later, I received my application confirmation email. It reads :

I’m pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your client’s immigration status. Thank you for using our super priority service.

I have replied to the complaints e-mail demanding a full refund for the fee and I have also replied to the confirmation email I received from the caseworker as it appears to be an actual personal e-mail. I cannot share this for data protection.

I am more than happy to get together and request a refund. I will keep posting if I received any replies concerning the refund. Total flop from the HO on the super priority applications. It is not fair that this is the way they treat skilled immigrants. I hope I can get my money back. I hope the above helps. Going by the most recent posts, it appears some people have been told their application will be done within Jan 2019. At least there is a deadline.

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CR001
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Re: UKVCAS Super Priority Service

Post by CR001 » Wed Jan 09, 2019 2:58 pm

lucas91 wrote:
Wed Jan 09, 2019 2:32 pm
bipink wrote:
Wed Jan 09, 2019 2:18 pm
Hello,

Some Good News on Wednesday..
  • Application: SET(O) ILR
  • Biometrics: 4th January @ Manchester
  • No emails but decision received via post today - 9th January
  • Decision date: Same day - 4th January
Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..
Did you apply for Tier 2 or family visa?
Set O ILR is points based systems and not spouse settlement visa route.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

yasheerkhan
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Posts: 18
Joined: Fri Nov 30, 2018 11:12 am

Re: UKVCAS Super Priority Service

Post by yasheerkhan » Wed Jan 09, 2019 3:01 pm

ecu-daba wrote:
Wed Jan 09, 2019 2:34 pm
Hi All:

I have finally received an email this morning confirming my ILR application. It took 6 1/2 weeks in total. I'm very relieved but also angry at the fact they took £600 for a 24 hr service. I ahve requested a refund via their complaints e-mail. A few to things to note and to sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and the only communication I received was a generic e-mail saying my application will be decided within 6 months. Please note that during one of my escalations, the call centre told me to ignore this as it is a generic email and my application will be dealt with as soon as possible.

- On 20th December I submitted a complaint with a full breakdown ( dates, names emails) etc

- On 03 Jan 2019 I received a phone call from UKVI to let me know the Super Priority Applications have a massive backlog and they are trying to process them as soon as possible. The lady did confirm I will receive a full refund for the Super Priority Fee (£600) if the delay was not caused by the applicant. In my case, the delay was entirely up to the HO.

- Coincidentally, today, 09th Jan, I received a reply from their complaints e-mail asking for further details and dates to assist my complaint. 15 minutes later, I received my application confirmation email. It reads :

I’m pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your client’s immigration status. Thank you for using our super priority service.

I have replied to the complaints e-mail demanding a full refund for the fee and I have also replied to the confirmation email I received from the caseworker as it appears to be an actual personal e-mail. I cannot share this for data protection.

I am more than happy to get together and request a refund. I will keep posting if I received any replies concerning the refund. Total flop from the HO on the super priority applications. It is not fair that this is the way they treat skilled immigrants. I hope I can get my money back. I hope the above helps. Going by the most recent posts, it appears some people have been told their application will be done within Jan 2019. At least there is a deadline.


congratulations hopefully you get refund. Please let us know how to request for refund once everything sorted.

groot05
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Posts: 25
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Re: UKVCAS Super Priority Service

Post by groot05 » Wed Jan 09, 2019 3:12 pm

kiwijane123 wrote:
Tue Jan 08, 2019 3:58 am
groot05 wrote:
Mon Jan 07, 2019 10:48 am
Hi all,

Below is my SET(LR) application timeline

Online application submitted : 04th Dec 2018
Biometric application date : 21st Dec 2018
Application center : Croydon (8 am)
Decision letter received : 31st Dec 2018
BRP received : 04th Jan 2019

I was very frustrated over the wait during the holiday period, otherwise an OK experience.

Happy to answer any questions.
Hello. I see that there were over 2 weeks between application submission and biometrics appointment. May I ask if that was because there were no appointments available sooner, or because you were only free on the 21stof Dec to attend the appointment?
Hello, It was the earliest availability and I paid additional £100 for 'out of hour' service. I checked several other centers near where I live, and Croydon had the earliest appointment.

oldmankensey
Member
Posts: 121
Joined: Thu Nov 08, 2018 6:46 pm

Re: UKVCAS Super Priority Service

Post by oldmankensey » Wed Jan 09, 2019 3:34 pm

ecu-daba wrote:
Wed Jan 09, 2019 2:34 pm
Hi All:

I have finally received an email this morning confirming my ILR application. It took 6 1/2 weeks in total. I'm very relieved but also angry at the fact they took £600 for a 24 hr service. I ahve requested a refund via their complaints e-mail. A few to things to note and to sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and the only communication I received was a generic e-mail saying my application will be decided within 6 months. Please note that during one of my escalations, the call centre told me to ignore this as it is a generic email and my application will be dealt with as soon as possible.

- On 20th December I submitted a complaint with a full breakdown ( dates, names emails) etc

- On 03 Jan 2019 I received a phone call from UKVI to let me know the Super Priority Applications have a massive backlog and they are trying to process them as soon as possible. The lady did confirm I will receive a full refund for the Super Priority Fee (£600) if the delay was not caused by the applicant. In my case, the delay was entirely up to the HO.

- Coincidentally, today, 09th Jan, I received a reply from their complaints e-mail asking for further details and dates to assist my complaint. 15 minutes later, I received my application confirmation email. It reads :

I’m pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your client’s immigration status. Thank you for using our super priority service.

I have replied to the complaints e-mail demanding a full refund for the fee and I have also replied to the confirmation email I received from the caseworker as it appears to be an actual personal e-mail. I cannot share this for data protection.

I am more than happy to get together and request a refund. I will keep posting if I received any replies concerning the refund. Total flop from the HO on the super priority applications. It is not fair that this is the way they treat skilled immigrants. I hope I can get my money back. I hope the above helps. Going by the most recent posts, it appears some people have been told their application will be done within Jan 2019. At least there is a deadline.
this sounds identical to what happened with me. I got a reply from the @complaints email address, then the acceptance on the same afternoon.

docshami
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India

Re: UKVCAS Super Priority Service

Post by docshami » Wed Jan 09, 2019 3:36 pm

badhodor wrote:
Wed Jan 09, 2019 11:11 am
Guys, I have read the last few posts and on one hand i do support the idea of us banding together and doing something about this mess, but on the other hand having read that HO has replied to one poster about the delays and that HO/UKVI is going to clearup all the backlogs by Jan2019.

Knowing UKVI/HO reputation, that is probably not something they will stick to as they gain nothing from doing so. But, to give them the benefit of the doubt, I would say to wait a week more atleast. Since, this is the first week back to work for most people.

Then there is the elephant in the room, posting anything personal will not be allowed on this forum due to various understandable reasons one such reason being GDPR!!!

But, let's cross that bridge when we come across that?

In other news, I called my MP3 days in a row (today being the 3rd day). I was informed that the MP's office has sent an email and the HO can take upto 20 working days to reply back. I will be informed once they get a response.

Incidentally, my 20 working days from complaints email to HO is also next week, so hopefully should hear something.

If anyone wants to PM me to discuss the meeting up matter, please feel free to do so.
Makes sense @Badhodor...

Let’s wait for one more week then...
More positive news is coming, esp that there is consistency in the reply fm the HO, that r trying to clear the backlog by Jan- hopefully so.

I received a ‘no-sense’ call fm UKVI this morning...and said that my application is processed and can’t tell how will it take...when asked had it been taken up by a case-worker or has it been put to the 6-month pile, the answer was- they don’t have access to neither a case worker nor to the system- in short of no use.

I did mail my MP yesterday, still waiting for a reply...

Nb: mine was Set(O) Tier 2 route submitted on 24th November...still waiting.

docshami
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Posts: 25
Joined: Tue Dec 25, 2018 6:31 am
India

Re: UKVCAS Super Priority Service

Post by docshami » Wed Jan 09, 2019 3:39 pm

oldmankensey wrote:
Wed Jan 09, 2019 3:34 pm
ecu-daba wrote:
Wed Jan 09, 2019 2:34 pm
Hi All:

I have finally received an email this morning confirming my ILR application. It took 6 1/2 weeks in total. I'm very relieved but also angry at the fact they took £600 for a 24 hr service. I ahve requested a refund via their complaints e-mail. A few to things to note and to sum up:

- Biometrics appointment on 26th November 2018

- Escalated 5 times and the only communication I received was a generic e-mail saying my application will be decided within 6 months. Please note that during one of my escalations, the call centre told me to ignore this as it is a generic email and my application will be dealt with as soon as possible.

- On 20th December I submitted a complaint with a full breakdown ( dates, names emails) etc

- On 03 Jan 2019 I received a phone call from UKVI to let me know the Super Priority Applications have a massive backlog and they are trying to process them as soon as possible. The lady did confirm I will receive a full refund for the Super Priority Fee (£600) if the delay was not caused by the applicant. In my case, the delay was entirely up to the HO.

- Coincidentally, today, 09th Jan, I received a reply from their complaints e-mail asking for further details and dates to assist my complaint. 15 minutes later, I received my application confirmation email. It reads :

I’m pleased to confirm that your application for further leave to remain under ILR of the immigration arrangements has now been granted. You will receive the decision letter and biometric residence permit (BRP) in due course and these will confirm your client’s immigration status. Thank you for using our super priority service.

I have replied to the complaints e-mail demanding a full refund for the fee and I have also replied to the confirmation email I received from the caseworker as it appears to be an actual personal e-mail. I cannot share this for data protection.

I am more than happy to get together and request a refund. I will keep posting if I received any replies concerning the refund. Total flop from the HO on the super priority applications. It is not fair that this is the way they treat skilled immigrants. I hope I can get my money back. I hope the above helps. Going by the most recent posts, it appears some people have been told their application will be done within Jan 2019. At least there is a deadline.
this sounds identical to what happened with me. I got a reply from the @complaints email address, then the acceptance on the same afternoon.
Where do we get the complaints e-mail from ?

Sana2019
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Re: UKVCAS Super Priority Service

Post by Sana2019 » Wed Jan 09, 2019 3:51 pm

Hello guys,

Could please anyone share with me valid UKVI email address? I would like to enquire about my super priority application. Two days are gone. No responses at all.

Many thanks in advance :)

Sana2019
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Posts: 5
Joined: Wed Jan 09, 2019 3:45 pm

Re: UKVCAS Super Priority Service

Post by Sana2019 » Wed Jan 09, 2019 3:52 pm

Dear Qwmm, could you please share with me UKVI email address I can use for my enquiry?

Many thanks in advance
qwmm wrote:
Wed Jan 09, 2019 2:25 pm
For the very first time, I received an email from UKVI. They did mention that they started working on the delayed cases since the new system (UKVCAS) was introduced.

I don't know what triggered this email. I called them so many times but never heard back (neither email nor phone call).

Now even receiving a single email feels good. :|

User avatar
dragon098
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Location: LONDON
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Nepal

Re: UKVCAS Super Priority Service

Post by dragon098 » Wed Jan 09, 2019 4:05 pm

@Sana2019, I don't know the email address but you can get phone number
try the link below
https://www.gov.uk/contact-ukvi-inside-outside-uk

badhodor
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India

Re: UKVCAS Super Priority Service

Post by badhodor » Wed Jan 09, 2019 4:08 pm

Guys!!

Please read this thread instead of mindlessly asking questions which have been answered atleast 10+ times.

Here is the complaints email again- complaints@homeoffice.gov.uk

It feels like someone needs to do a post to just collate all the answers/info for escalation. :roll:

Sana2019
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Re: UKVCAS Super Priority Service

Post by Sana2019 » Wed Jan 09, 2019 4:08 pm

Many thanks!!!

preet8899
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Re: UKVCAS Super Priority Service

Post by preet8899 » Wed Jan 09, 2019 4:39 pm

It gives us some hope when anyone receives a decision from the backlog.
It will be a month next week for me.
I received the generic email that they are trying to complete the application as soon as possible and the super priority service fee will be be refunded in case of delays.

vibe123
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Posts: 40
Joined: Sun Dec 02, 2018 12:09 am
India

Re: UKVCAS Super Priority Service

Post by vibe123 » Wed Jan 09, 2019 4:47 pm

CR001 wrote:
Wed Jan 09, 2019 2:58 pm
lucas91 wrote:
Wed Jan 09, 2019 2:32 pm
bipink wrote:
Wed Jan 09, 2019 2:18 pm
Hello,

Some Good News on Wednesday..
  • Application: SET(O) ILR
  • Biometrics: 4th January @ Manchester
  • No emails but decision received via post today - 9th January
  • Decision date: Same day - 4th January
Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..
Did you apply for Tier 2 or family visa?
Set O ILR is points based systems and not spouse settlement visa route.
Hi CR001, you mean Tier 1 Genral to ILR is point based ? in Tier 2 set 0, I didn't see any points based criteria ?

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CR001
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Location: London
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Re: UKVCAS Super Priority Service

Post by CR001 » Wed Jan 09, 2019 4:58 pm

vibe123 wrote:
Wed Jan 09, 2019 4:47 pm
CR001 wrote:
Wed Jan 09, 2019 2:58 pm
lucas91 wrote:
Wed Jan 09, 2019 2:32 pm
bipink wrote:
Wed Jan 09, 2019 2:18 pm
Hello,

Some Good News on Wednesday..
  • Application: SET(O) ILR
  • Biometrics: 4th January @ Manchester
  • No emails but decision received via post today - 9th January
  • Decision date: Same day - 4th January
Note: I have mostly uploaded documents which are downloaded from internet like bank statements (no stamp or anything), energy bills, council bills, payslips, P60s etc.

Don't worry guys things are moving and HO will soon be clearing all the backlogs since November 2018 before the end of January 2019..
Did you apply for Tier 2 or family visa?
Set O ILR is points based systems and not spouse settlement visa route.
Hi CR001, you mean Tier 1 Genral to ILR is point based ? in Tier 2 set 0, I didn't see any points based criteria ?
It is a points based CATEGORY visa or PBS dependent visa, ie not a spouse of. BC visa. They are different rules and requirements, which is the point I am making.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

vibe123
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Posts: 40
Joined: Sun Dec 02, 2018 12:09 am
India

Re: UKVCAS Super Priority Service

Post by vibe123 » Wed Jan 09, 2019 5:02 pm

Great thanks

MM75
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Pakistan

Re: UKVCAS Super Priority Service

Post by MM75 » Wed Jan 09, 2019 5:32 pm

Hi All

Today I went for my Bio-metric appointment and would like to share my experience.

Category Tier 2 Set ) 5 year Route-Super Priority

Initial T2 Visa 26/01/14.
Online application 02/01/19
Bio-metric 10:am 09/01/19 Manchester Library (Paid 100£)

Documents uploaded

Proof of Application 1-Passport-Consent for Verification Check

Others-LIUK-Trinity College Pass Certificate B1-My covering Letter-MY BRP

Finances-Bank statement-1 month required but i provided 3 months.Pay slips 3 month-P 60 4 Years

Employment-Employment letter with foreseeable future-Absent letter


I arrived at Manchester Library around 9.30 am. Library is conveniently located in the centre,walking distance from Manchester Oxford station.

Bio-metric finished in 10 min-Straight forward process.

4 pm today email received that my visa granted and BRP and letter will be arriving shortly.

I wish all of you waiting will get your positive outcome soon.

Regards

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