UKVCAS Super Priority Service

[dragon098]

Hi All,

Got some update for those who applied 24 hours Super Priority.

I applied my Biometric on 7th of Jan 2019 (Tier2 ==> ILR)

I just called home office 2nd time 1st time being 8th of Jan 2019. I know when I called the first time to person told me to wait for 5 working days. However, today is 4 working day.

According to the person on the phone, depending upon the time you made application and once it is passed 5 working days. We should give them call back, they're going to take our details and pass it forward to referral team who should contact us soon.

So on Monday, I'm going to give them a ring but still hopeful that letter will show in my door fingercrossed.

[cja_1234]

Dear all

Relaying some of the recent good news, I am ready to share mine with extreme happiness.

SET (O) under Tier 2, Super Priority
Online Application: Dec 1 2018
Biometrics: Dec 1 2018 at Manchester Central Library

Numerous escalations starting from 3rd December.
Calling to UKVI contact centres - numerous times (lost counts)
Emails to Apply help, General Enquiry and Complaints
Wrote to MPs and calling to follow up

2x Generic emails about 6 months' decision timeline
2x emails about "sorry for the delay, but aim to decide as soon as possible"
1x email from the General Enquiry email address on the 19th working day ""sorry for the delay, but aim to decide as soon as possible"

Email received 11 January 2019 (today) at 10.41am
"I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service."

[oldmankensey]

really happy to see so many of the 'old timers' getting approval.

we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.

I got my refund so wanted to explain what I did, as people's minds are turning more to that now.

I got a mailing address off this thread (from waaaaaaay back in November I think)

The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP

I sent them a letter three days ago:

1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.

2. Paragraph about why I'm writing

3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."

And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.

[madihaali_304]

Dear all

Relaying some of the recent good news, I am ready to share mine with extreme happiness.

SET (O) under Tier 2, Super Priority
Online Application: Dec 1 2018
Biometrics: Dec 1 2018 at Manchester Central Library

Numerous escalations starting from 3rd December.
Calling to UKVI contact centres - numerous times (lost counts)
Emails to Apply help, General Enquiry and Complaints
Wrote to MPs and calling to follow up

2x Generic emails about 6 months' decision timeline
2x emails about "sorry for the delay, but aim to decide as soon as possible"
1x email from the General Enquiry email address on the 19th working day ""sorry for the delay, but aim to decide as soon as possible"

Email received 11 January 2019 (today) at 10.41am
"I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service."

Great news, many congratulations!

[madihaali_304]

really happy to see so many of the 'old timers' getting approval.

we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.

I got my refund so wanted to explain what I did, as people's minds are turning more to that now.

I got a mailing address off this thread (from waaaaaaay back in November I think)

The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP

I sent them a letter three days ago:

1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.

2. Paragraph about why I'm writing

3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."

And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.

Brilliant news! I think you might be the first fully done and dusted/refunded case on here =]

[manish7490]

really happy to see so many of the 'old timers' getting approval.

we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.

I got my refund so wanted to explain what I did, as people's minds are turning more to that now.

I got a mailing address off this thread (from waaaaaaay back in November I think)

The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP

I sent them a letter three days ago:

1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.

2. Paragraph about why I'm writing

3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."

And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.

Thats great news. Thanks for sharing this info, really helpful.

[dilse4srk]

hi all,
I will be glad if any of you guys @groot5 @frmglasgow @kiwijane123 @ dilse4srk @Vpruk and other moderators help me with the below please. Im getting worried i may have submitted our application wrongly

I have a question about the Sopra Steria website. I have submitted ILR (LR) application for myself and my family. When i go to the Documents submission page, it only gives me optional documents catergory ONLY and No Mandatory documents. The same shows on my wifes application.

Does that seem normal? Did anyone of you get the Mandatory documents section to upload your files?

I too can see nothing under mandatory document but under optional documents i can see whole list of documents to be uploaded. So i uploaded all my docs under optional tabs. My appointment is next week

[vikm]

A quick update re. refund guys.

Having started this thread, having applied for and successfully getting the ILR back in Nov 2018, today I got a letter from the Home Office saying that they would be refunding the 'super priority' charge of 610 GBP since they could not make the decision within 24 hours.

I had not contacted them for a refund, so the letter came as a pleasant surprise.

[oldmankensey]

really happy to see so many of the 'old timers' getting approval.

we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.

I got my refund so wanted to explain what I did, as people's minds are turning more to that now.

I got a mailing address off this thread (from waaaaaaay back in November I think)

The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP

I sent them a letter three days ago:

1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.

2. Paragraph about why I'm writing

3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."

And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.

Brilliant news! I think you might be the first fully done and dusted/refunded case on here =]

yep, all my dealings with UKVI are super fast.

[sukosukkyboie]

Hi Everyone

Please how soon can I get a Super Priority appointment and any other priority levels appointment after submitting a FLR (m) extension application online please?

If I submit an application today, can I get an appointment slot the next day? Or would the next available slot be few days later?

Regards

[dilse4srk]

No body can give a definitive answer on this however we can guess, all free appointments at core centre can be w-3 weeks away , all paid appointments could be next day or at least 1 week away. You will know it better once you are on the appointment page of sopra website. Check with different post codes

[surfsumi]

Dear All,
Just received my BRP card today via DX delivery.
Date of application: 31 Dec SET LR
Bio metrics at sopra : 11am 04 Jan.
Confirmation / notification : still waiting ( no letters or emails received so far
BRP :11th Jan
Called only once but never escalated or anything. Seems they have made the decision within 24 hours however yet to receive a letter from HO. Hopefully an end to the hectic immigration journey & looking forward to the future ahead. I wish good luck to the people waiting. I sincerely hope that all the problems sorted soon. Special thanks to the people run this web portal including admins, moderators & all the members. Your advice , encouragement helped me immensely to stay positive during last 6 odd years. Thank you. peace & love

[vibe123]

Hi Guys, I escalated my case again (Tier 2 to ILR, Biometrics on 27th Dec) This was my second escalation and done this morning and I got this email .

Dear xx,

We do not send out a confirmation email, If you want to track your application, please log onto your account on the https://www.gov.uk/government/organisat ... mmigration or contact 0300 123 2241 (standard rate number)

Regards,
xx

When I clicked on the link, it says page not found. Did anyone else received a similar email after escalation ?
Thanks

[dragon098]

@vibe123, the links seems to be clearly broken. No I have not received any email of that kind.

It would be nice to check online.

[vibe123]

I just contacted them on the number and they said they have no idea what this email means and who sent it to me and asked me to wait till 7th January now

[momozz]

Hi Guys, I escalated my case again (Tier 2 to ILR, Biometrics on 27th Dec) This was my second escalation and done this morning and I got this email .

Dear xx,

We do not send out a confirmation email, If you want to track your application, please log onto your account on the https://www.gov.uk/government/organisat ... mmigration or contact 0300 123 2241 (standard rate number)

Regards,
xx

When I clicked on the link, it says page not found. Did anyone else received a similar email after escalation ?
Thanks

I was told by the MP's case worker that UKVI is always short of staff and always training new staff, and the people who trains sometime doesn't know what he is doing himself..so just ignore that, whoever send it clearly has no idea what he is doing. You should get a confirmation because a lot of people did get one here.

[FarooqShah86]

Dear all

Relaying some of the recent good news, I am ready to share mine with extreme happiness.

SET (O) under Tier 2, Super Priority
Online Application: Dec 1 2018
Biometrics: Dec 1 2018 at Manchester Central Library

Numerous escalations starting from 3rd December.
Calling to UKVI contact centres - numerous times (lost counts)
Emails to Apply help, General Enquiry and Complaints
Wrote to MPs and calling to follow up

2x Generic emails about 6 months' decision timeline
2x emails about "sorry for the delay, but aim to decide as soon as possible"
1x email from the General Enquiry email address on the 19th working day ""sorry for the delay, but aim to decide as soon as possible"

Email received 11 January 2019 (today) at 10.41am
"I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service."

That’s fantastic news! Congratulations! I think it’s mine and Madiha’s one left in this category

[michali]

Hi Guys, I escalated my case again (Tier 2 to ILR, Biometrics on 27th Dec) This was my second escalation and done this morning and I got this email .

Dear xx,

We do not send out a confirmation email, If you want to track your application, please log onto your account on the https://www.gov.uk/government/organisat ... mmigration or contact 0300 123 2241 (standard rate number)

Regards,
xx

When I clicked on the link, it says page not found. Did anyone else received a similar email after escalation ?
Thanks

I was told by the MP's case worker that UKVI is always short of staff and always training new staff, and the people who trains sometime doesn't know what he is doing himself..so just ignore that, whoever send it clearly has no idea what he is doing. You should get a confirmation because a lot of people did get one here.

That’s not very encouraging! Decisions that can totally change an applicant's future being made by people in training?!

[Sam1394]

Hi everyone

I submitted my application 19th Dec, from tier 1 graduated entrepreneur to ILR based on 10 years long stay in the uk. My biometric appointment was on Wednesday, 9th Jan in Birmingham. I havent received any email or letter yet. Is it possible to hear from them on Saturday?

[badhodor]

Seems like HO is picking up the pace in clearing backlogs. Congrats to everyone who has so far received their approvals. Some really encouraging news all around.

I got a reply from the HO complaints email with some even better news. Here's the email below :

*****************Start of message************

11 January 2019

Dear Mr xxxxxx

Thank you for your email correspondence of 17 December 2018 where you have raised a complaint about your immigration matter.

Our records show your application was not dealt with within the 24-hour service standard for super priority applications. I am sorry for the delay in dealing with the application and for the inconvenience this may have caused. Your case has now been allocated to a caseworker for urgent consideration.

We will reimburse the cost of the super priority element of the fee paid (the difference between the cost of making a standard application and a super priority application). We will reimburse the amount of £610 in due course. I am also sorry that you received incorrect information about the service standard for your application. We are bedding in a new service and working to rectify issues as they arise.

A decision was made on your application on 10 January and dispatched by Royal Mail, special delivery, reference number: to:

******* My address******


I uphold your complaint.

I believe I have addressed all the points you have raised. However if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at: ****another email for 2nd tier complaint*****. Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response.

Or you can write to us at:

******""UKVI physical address for complaints review******

Yours sincerely

***"**Person's name******

Central Operations

www.gov.uk/ukvi

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/PEUZF/

***************End of message**********

So following this email response and using oldmanksey's approach is going to be my next step to claim the £610. Also, I got a something for you card from Royal Mail as I was away at work and it is either the letter or BRP or both not sure. Will update when I collect it today from RM.

Happy days.

[FarooqShah86]

Seems like HO is picking up the pace in clearing backlogs. Congrats to everyone who has so far received their approvals. Some really encouraging news all around.

I got a reply from the HO complaints email with some even better news. Here's the email below :

*****************Start of message************

11 January 2019

Dear Mr xxxxxx

Thank you for your email correspondence of 17 December 2018 where you have raised a complaint about your immigration matter.

Our records show your application was not dealt with within the 24-hour service standard for super priority applications. I am sorry for the delay in dealing with the application and for the inconvenience this may have caused. Your case has now been allocated to a caseworker for urgent consideration.

We will reimburse the cost of the super priority element of the fee paid (the difference between the cost of making a standard application and a super priority application). We will reimburse the amount of £610 in due course. I am also sorry that you received incorrect information about the service standard for your application. We are bedding in a new service and working to rectify issues as they arise.

A decision was made on your application on 10 January and dispatched by Royal Mail, special delivery, reference number: to:

******* My address******


I uphold your complaint.

I believe I have addressed all the points you have raised. However if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at: ****another email for 2nd tier complaint*****. Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response.

Or you can write to us at:

******""UKVI physical address for complaints review******

Yours sincerely

***"**Person's name******

Central Operations

www.gov.uk/ukvi

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/PEUZF/

***************End of message**********

So following this email response and using oldmanksey's approach is going to be my next step to claim the £610. Also, I got a something for you card from Royal Mail as I was away at work and it is either the letter or BRP or both not sure. Will update when I collect it today from RM.

Happy days.

Hi Badhoor
could you please share the email address you sent the complaint to and just a general idea on what points you raised please ?
Thanks

[badhodor]

The complaints email has been posted multiple times, but here it is once again:

complaints@homeoffice.gov.uk


The points I raised:

Provided all the reference numbers, case ids, UAN numbers etc. (chronological order)
1. I paid extra for 24 hr decision but nothing happened and not a single response from HO
2. I escalated 3 times (provided dates and times) and the automated response and lack of clarity
3. To give me an update on my application and give me a refund as my application is beyond the service standard now.

Took them almost 20 working days to reply. but atleast it's good that the email clearly says they will refund "in due course" (which might be light years in HO standards).

[Lotes]

So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.

[Ritchie12]

hi all,
I will be glad if any of you guys @groot5 @frmglasgow @kiwijane123 @ dilse4srk @Vpruk and other moderators help me with the below please. Im getting worried i may have submitted our application wrongly

I have a question about the Sopra Steria website. I have submitted ILR (LR) application for myself and my family. When i go to the Documents submission page, it only gives me optional documents catergory ONLY and No Mandatory documents. The same shows on my wifes application.

Does that seem normal? Did anyone of you get the Mandatory documents section to upload your files?

I too can see nothing under mandatory document but under optional documents i can see whole list of documents to be uploaded. So i uploaded all my docs under optional tabs. My appointment is next week

Thanks dilse4srk. I thought I was going. It will be nice to hear from the other ILR(LR) who have receiced their approval from HO.

@frmglasgow @groot5 @Vpruk, kindly let us know what you had on the Sopra website.

@dilse4srk, we are going the week after next. Will send updates. Update us from your side next week.

Thanks

[vibe123]

So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.

Congratulations ! It looks like they work on Saturday too because they sent you email today ! Also by escalations you mean you called them on 0300.... number and pressed option 4 ? because I escalated 2 nd time yesterday and they now asked me to call back on 7th Feb !