Hi Badhoorbadhodor wrote: ↑Sat Jan 12, 2019 3:01 amSeems like HO is picking up the pace in clearing backlogs. Congrats to everyone who has so far received their approvals. Some really encouraging news all around.
I got a reply from the HO complaints email with some even better news. Here's the email below :
*****************Start of message************
11 January 2019
Dear Mr xxxxxx
Thank you for your email correspondence of 17 December 2018 where you have raised a complaint about your immigration matter.
Our records show your application was not dealt with within the 24-hour service standard for super priority applications. I am sorry for the delay in dealing with the application and for the inconvenience this may have caused. Your case has now been allocated to a caseworker for urgent consideration.
We will reimburse the cost of the super priority element of the fee paid (the difference between the cost of making a standard application and a super priority application). We will reimburse the amount of £610 in due course. I am also sorry that you received incorrect information about the service standard for your application. We are bedding in a new service and working to rectify issues as they arise.
A decision was made on your application on 10 January and dispatched by Royal Mail, special delivery, reference number: to:
******* My address******
I uphold your complaint.
I believe I have addressed all the points you have raised. However if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at: ****another email for 2nd tier complaint*****. Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response.
Or you can write to us at:
******""UKVI physical address for complaints review******
UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:
https://www.homeofficesurveys.homeoffic ... k/s/PEUZF/
***************End of message**********
So following this email response and using oldmanksey's approach is going to be my next step to claim the £610. Also, I got a something for you card from Royal Mail as I was away at work and it is either the letter or BRP or both not sure. Will update when I collect it today from RM.
could you please share the email address you sent the complaint to and just a general idea on what points you raised please ?