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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

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FarooqShah86
Newly Registered
Posts: 29
Joined: Thu Dec 06, 2018 7:03 pm
Pakistan

Re: UKVCAS Super Priority Service

Post by FarooqShah86 » Sat Jan 12, 2019 6:43 am

badhodor wrote:
Sat Jan 12, 2019 3:01 am
Seems like HO is picking up the pace in clearing backlogs. Congrats to everyone who has so far received their approvals. Some really encouraging news all around.

I got a reply from the HO complaints email with some even better news. Here's the email below :

*****************Start of message************

11 January 2019

Dear Mr xxxxxx

Thank you for your email correspondence of 17 December 2018 where you have raised a complaint about your immigration matter.

Our records show your application was not dealt with within the 24-hour service standard for super priority applications. I am sorry for the delay in dealing with the application and for the inconvenience this may have caused. Your case has now been allocated to a caseworker for urgent consideration.

We will reimburse the cost of the super priority element of the fee paid (the difference between the cost of making a standard application and a super priority application). We will reimburse the amount of £610 in due course. I am also sorry that you received incorrect information about the service standard for your application. We are bedding in a new service and working to rectify issues as they arise.

A decision was made on your application on 10 January and dispatched by Royal Mail, special delivery, reference number: to:

******* My address******


I uphold your complaint.

I believe I have addressed all the points you have raised. However if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at: ****another email for 2nd tier complaint*****. Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response.

Or you can write to us at:

******""UKVI physical address for complaints review******

Yours sincerely

***"**Person's name******

Central Operations

www.gov.uk/ukvi

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/PEUZF/

***************End of message**********

So following this email response and using oldmanksey's approach is going to be my next step to claim the £610. Also, I got a something for you card from Royal Mail as I was away at work and it is either the letter or BRP or both not sure. Will update when I collect it today from RM.

Happy days.
Hi Badhoor
could you please share the email address you sent the complaint to and just a general idea on what points you raised please ?
Thanks

badhodor
Junior Member
Posts: 99
Joined: Tue Apr 24, 2018 11:05 am
Mood:
India

Re: UKVCAS Super Priority Service

Post by badhodor » Sat Jan 12, 2019 7:58 am

The complaints email has been posted multiple times, but here it is once again:

complaints@homeoffice.gov.uk


The points I raised:

Provided all the reference numbers, case ids, UAN numbers etc. (chronological order)
1. I paid extra for 24 hr decision but nothing happened and not a single response from HO
2. I escalated 3 times (provided dates and times) and the automated response and lack of clarity
3. To give me an update on my application and give me a refund as my application is beyond the service standard now.

Took them almost 20 working days to reply. but atleast it's good that the email clearly says they will refund "in due course" (which might be light years in HO standards).

Lotes
Newly Registered
Posts: 3
Joined: Wed Dec 05, 2018 8:43 pm

Re: UKVCAS Super Priority Service

Post by Lotes » Sat Jan 12, 2019 9:59 am

So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.

Ritchie12
Junior Member
Posts: 50
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Sat Jan 12, 2019 10:10 am

dilse4srk wrote:
Fri Jan 11, 2019 11:57 am
Ritchie12 wrote:
Thu Jan 10, 2019 6:52 pm
hi all,
I will be glad if any of you guys @groot5 @frmglasgow @kiwijane123 @ dilse4srk @Vpruk and other moderators help me with the below please. Im getting worried i may have submitted our application wrongly

I have a question about the Sopra Steria website. I have submitted ILR (LR) application for myself and my family. When i go to the Documents submission page, it only gives me optional documents catergory ONLY and No Mandatory documents. The same shows on my wifes application.

Does that seem normal? Did anyone of you get the Mandatory documents section to upload your files?
I too can see nothing under mandatory document but under optional documents i can see whole list of documents to be uploaded. So i uploaded all my docs under optional tabs. My appointment is next week
Thanks dilse4srk. I thought I was going. It will be nice to hear from the other ILR(LR) who have receiced their approval from HO.

@frmglasgow @groot5 @Vpruk, kindly let us know what you had on the Sopra website.

@dilse4srk, we are going the week after next. Will send updates. Update us from your side next week.

Thanks

vibe123
Newbie
Posts: 34
Joined: Sun Dec 02, 2018 12:09 am
India

Re: UKVCAS Super Priority Service

Post by vibe123 » Sat Jan 12, 2019 11:31 am

Lotes wrote:
Sat Jan 12, 2019 9:59 am
So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.
Congratulations ! It looks like they work on Saturday too because they sent you email today ! Also by escalations you mean you called them on 0300.... number and pressed option 4 ? because I escalated 2 nd time yesterday and they now asked me to call back on 7th Feb !

vibe123
Newbie
Posts: 34
Joined: Sun Dec 02, 2018 12:09 am
India

Re: UKVCAS Super Priority Service

Post by vibe123 » Sat Jan 12, 2019 11:31 am

Lotes wrote:
Sat Jan 12, 2019 9:59 am
So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.
Congratulations ! It looks like they work on Saturday too because they sent you email today ! Also by escalations you mean you called them on 0300.... number and pressed option 4 ? because I escalated 2 nd time yesterday and they now asked me to call back on 7th Feb !

saimajaan
Junior Member
Posts: 60
Joined: Mon Dec 24, 2018 6:40 pm

Re: UKVCAS Super Priority Service

Post by saimajaan » Sat Jan 12, 2019 12:06 pm

FarooqShah86 wrote:
Sat Jan 12, 2019 6:43 am
badhodor wrote:
Sat Jan 12, 2019 3:01 am
Seems like HO is picking up the pace in clearing backlogs. Congrats to everyone who has so far received their approvals. Some really encouraging news all around.

I got a reply from the HO complaints email with some even better news. Here's the email below :

*****************Start of message************

11 January 2019

Dear Mr xxxxxx

Thank you for your email correspondence of 17 December 2018 where you have raised a complaint about your immigration matter.

Our records show your application was not dealt with within the 24-hour service standard for super priority applications. I am sorry for the delay in dealing with the application and for the inconvenience this may have caused. Your case has now been allocated to a caseworker for urgent consideration.

We will reimburse the cost of the super priority element of the fee paid (the difference between the cost of making a standard application and a super priority application). We will reimburse the amount of £610 in due course. I am also sorry that you received incorrect information about the service standard for your application. We are bedding in a new service and working to rectify issues as they arise.

A decision was made on your application on 10 January and dispatched by Royal Mail, special delivery, reference number: to:

******* My address******


I uphold your complaint.

I believe I have addressed all the points you have raised. However if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at: ****another email for 2nd tier complaint*****. Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response.

Or you can write to us at:

******""UKVI physical address for complaints review******

Yours sincerely

***"**Person's name******

Central Operations

www.gov.uk/ukvi

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/PEUZF/

***************End of message**********

So following this email response and using oldmanksey's approach is going to be my next step to claim the £610. Also, I got a something for you card from Royal Mail as I was away at work and it is either the letter or BRP or both not sure. Will update when I collect it today from RM.

Happy days.
Hi Badhoor
could you please share the email address you sent the complaint to and just a general idea on what points you raised please ?
Thanks
thanks Alot @badhodor for taking ur time and helping us this is exactly what I was looking for and u provided us with it thanks Alot I really appricate it I will be writing to the HO today but I. still expecting my decision by Monday as they have said that they will be clearing then by this month but gonna emil them regardless .

Lotes
Newly Registered
Posts: 3
Joined: Wed Dec 05, 2018 8:43 pm

Re: UKVCAS Super Priority Service

Post by Lotes » Sat Jan 12, 2019 2:55 pm

vibe123 wrote:
Sat Jan 12, 2019 11:31 am
Lotes wrote:
Sat Jan 12, 2019 9:59 am
My husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others who are waiting get a reply soonest. It's a relief.
Congratulations ! It looks like they work on Saturday too because they sent you email today ! Also by escalations you mean you called them on 0300.... number and pressed option 4 ? because I escalated 2 nd time yesterday and they now asked me to call back on 7th Feb !

saimajaan
Junior Member
Posts: 60
Joined: Mon Dec 24, 2018 6:40 pm

Re: UKVCAS Super Priority Service

Post by saimajaan » Sat Jan 12, 2019 3:30 pm

today I wrote a complaint email to the HO using the detail that @bodhodor provided me I told me everything once I sent the email I got an email saying that this complaint email will take 20 days at least to get a replie .
hopefully I get my decision before that but let's see where it goes from here

preet8899
Newbie
Posts: 44
Joined: Thu Dec 27, 2018 1:53 pm

Re: UKVCAS Super Priority Service

Post by preet8899 » Sat Jan 12, 2019 4:33 pm

Lotes wrote:
Sat Jan 12, 2019 9:59 am
So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.
Congratulations! That's good news.
Did your husband get the email or his solicitor?
It is very surprising that the email was received on a Saturday. Hopefully they are clearing the backlog by working overtime.

manish7490
Newly Registered
Posts: 20
Joined: Fri Dec 21, 2018 3:59 pm
India

Re: UKVCAS Super Priority Service

Post by manish7490 » Sat Jan 12, 2019 6:22 pm

vibe123 wrote:
Thu Jan 10, 2019 7:49 pm
manish7490 wrote:
Thu Jan 10, 2019 6:58 pm
Hello Friends,

Its now turn to share good news :D :D I have received from HO that my ILR has been granted. I did at least 5 escalations and sent emails to every possible address of HO. Below is the email i received.

"I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service."

My timeline as below:
Submission Date 19 Dec-18
Biometrcis 23rd Dec-18
Approval email 10th Jan-19

First escalation 29th Dec
Second 2nd Jan
Third 3rd Jan
Fourth 7th Jan
5th 9th Jan.

I wish all the luck to all who are still bearing the pain from HO due to their inefficiency :wink:
Congrats Manish ! Happy for you and thanks for sharing the escalation details.
I have only escalated once and got a reply next day where they said my application is under processing and if its not my fault fee will be refunded blah. Did you get similar emails ? Also I see you didn’t wait 5 days before escalating. Don’t they go mad if you escalate everyday ?
I know Customer service would say to wait for 3-5 working days when you initially complaint. But i tried to be a little cheeky as i wouldn't tell them that i called earlier as well, so they made another escalation. However when i phoned for 3rd,4th and 5th escalation, they did found that I have already contacted them and they have done the escalation but i always said i received a generic response which doesn't makes any sense and is not applicable to me. I used super priority and now my travel plans will be ruined due to this delay and so on. You have be show persistence and keep on trying......and to be honest that all we can do as there's no way to contact the dark black HO offices.... :)
Good Luck with your application hopefully you will hear soon......

Ritchie12
Junior Member
Posts: 50
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Sat Jan 12, 2019 8:00 pm

Sam1394 wrote:
Sat Jan 12, 2019 1:46 am
Hi everyone

I submitted my application 19th Dec, from tier 1 graduated entrepreneur to ILR based on 10 years long stay in the uk. My biometric appointment was on Wednesday, 9th Jan in Birmingham. I havent received any email or letter yet. Is it possible to hear from them on Saturday?
Hey, If i should put my last penny on it, i will say NO. I may be totally wrong.
If you search in this thread you will see a few people have had to wait for a few days or weeks to get a reply. Others who get instant reply, do get the same day or next day. Many people have suggested HO is gradually clearing a big backlog of application so it should get to you very soon.The good news is that you will hear back from the HO.

Ritchie12
Junior Member
Posts: 50
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Sat Jan 12, 2019 8:20 pm

dilse4srk wrote:
Fri Jan 11, 2019 11:57 am
Ritchie12 wrote:
Thu Jan 10, 2019 6:52 pm
hi all,
I will be glad if any of you guys @groot5 @frmglasgow @kiwijane123 @ dilse4srk @Vpruk and other moderators help me with the below please. Im getting worried i may have submitted our application wrongly

I have a question about the Sopra Steria website. I have submitted ILR (LR) application for myself and my family. When i go to the Documents submission page, it only gives me optional documents catergory ONLY and No Mandatory documents. The same shows on my wifes application.

Does that seem normal? Did anyone of you get the Mandatory documents section to upload your files?
I too can see nothing under mandatory document but under optional documents i can see whole list of documents to be uploaded. So i uploaded all my docs under optional tabs. My appointment is next week
Hey dilse4srk,can you please list your support documents and under which category had you put them?
We refreshed the page today and now my wife page shows mandatory documents :? and very weird. My head is gone with this Sopra System now

dilse4srk
Member of Standing
Posts: 299
Joined: Sun Jan 10, 2016 3:15 pm

Re: UKVCAS Super Priority Service

Post by dilse4srk » Sat Jan 12, 2019 9:15 pm

Ritchie12 wrote:
Sat Jan 12, 2019 8:20 pm
dilse4srk wrote:
Fri Jan 11, 2019 11:57 am
Ritchie12 wrote:
Thu Jan 10, 2019 6:52 pm
hi all,
I will be glad if any of you guys @groot5 @frmglasgow @kiwijane123 @ dilse4srk @Vpruk and other moderators help me with the below please. Im getting worried i may have submitted our application wrongly

I have a question about the Sopra Steria website. I have submitted ILR (LR) application for myself and my family. When i go to the Documents submission page, it only gives me optional documents catergory ONLY and No Mandatory documents. The same shows on my wifes application.

Does that seem normal? Did anyone of you get the Mandatory documents section to upload your files?
I too can see nothing under mandatory document but under optional documents i can see whole list of documents to be uploaded. So i uploaded all my docs under optional tabs. My appointment is next week
Hey dilse4srk,can you please list your support documents and under which category had you put them?
We refreshed the page today and now my wife page shows mandatory documents :? and very weird. My head is gone with this Sopra System now
I put documents under following categories

"Others"
Wife and child scanned passport, life in uk test, child birth cert

Life event:
Marriage certificate

Travel history:
All my passport with stamps

Employment:

Letter from employer

Education:

Degree

Application:

Consent

globalindian
Member of Standing
Posts: 275
Joined: Tue Apr 06, 2010 10:44 pm

Re: UKVCAS Super Priority Service

Post by globalindian » Sat Jan 12, 2019 11:55 pm

Does anybody know approximate timeline between submitting online application for ILR till getting biometrics appointment in UKVCAS Glasgow?
This is of course related to super premium service .

bibi2
Newly Registered
Posts: 19
Joined: Sat Dec 29, 2018 7:28 am

Re: UKVCAS Super Priority Service

Post by bibi2 » Sun Jan 13, 2019 1:02 am

preet8899 wrote:
Sat Jan 12, 2019 4:33 pm
Lotes wrote:
Sat Jan 12, 2019 9:59 am
So my husband just got his ILR via Tier 2 Set (O) route today 12/01/2019.

Applied online 26th Dec. (Super priority)

Biometrics 27th dec (Paid £260) at marks lane London.

Generic email later in the afternoon that it would take 6 months.

HO escalations.
First escalation 7th January
Second escalation 8th Jan
Third escalation 11th Jan

MP escalation
10th January
Granted ILR email received 12th January.

I hope others waiting get a reply soonest. It's a relief.
Congratulations! That's good news.
Did your husband get the email or his solicitor?
It is very surprising that the email was received on a Saturday. Hopefully they are clearing the backlog by working overtime.
They sometimes work even on Sundays. I have received decisions and BRPs both dated on a Sunday (especially I've noticed this happens in Septembers when they receive lots of tier 4 extension applications).

Ozark
Newly Registered
Posts: 1
Joined: Sat Jan 12, 2019 5:57 pm
Bangladesh

Re: UKVCAS Super Priority Service

Post by Ozark » Sun Jan 13, 2019 1:25 am

Hi all,

I'm thrilled to say that my ILR application was granted. I received a confirmation letter which was signed for early yesterday morning.

Note : I did not receive any emails prior to this letter.

A mini timeline of my experience :

18th December 2018 - Applied online for ILR (Super Priority)

31st December 2018 - Biometrics at Croydon (Uploaded all my documents online and I was told everything was ok at the appointment)

8th January 2019 - At this point I was getting rather worried because I paid for a fast track service and didn't hear anything back even though it had been 5 working days. So I called the home office and I was told this will be escalated and I need to wait 5 more working days to get an update on my application. I was told if I didn't hear back in 5 days I would need to call back.

10th January 2019 - I received a generic email after my first escalation on the 8th. "Thank you for contacting UKVI Contact Centre. We aim to complete all applications within the 24-hour service standard."

12th January 2019 at approximately 9am I received my approval letter.

Note: the letter was dated for 10th January. Hence, I will definitely be applying for a refund after my BRP card arrives.

I cannot explain how much this day means to me. I had to wait almost 11 years for this.


Finally, for those of you who are waiting please hold tight and be patient. I'm confident you'll all be hearing something positive very soon! :D

If anyone has any questions about my experience please fire away and I will do my best to help you. :)


Regards,

Oz.

nice111
Member
Posts: 111
Joined: Wed Jun 15, 2016 3:07 am

Re: UKVCAS Super Priority Service

Post by nice111 » Sun Jan 13, 2019 10:28 am

Ozark wrote:
Sun Jan 13, 2019 1:25 am
Hi all,

I'm thrilled to say that my ILR application was granted. I received a confirmation letter which was signed for early yesterday morning.

Note : I did not receive any emails prior to this letter.

A mini timeline of my experience :

18th December 2018 - Applied online for ILR (Super Priority)

31st December 2018 - Biometrics at Croydon (Uploaded all my documents online and I was told everything was ok at the appointment)

8th January 2019 - At this point I was getting rather worried because I paid for a fast track service and didn't hear anything back even though it had been 5 working days. So I called the home office and I was told this will be escalated and I need to wait 5 more working days to get an update on my application. I was told if I didn't hear back in 5 days I would need to call back.

10th January 2019 - I received a generic email after my first escalation on the 8th. "Thank you for contacting UKVI Contact Centre. We aim to complete all applications within the 24-hour service standard."

12th January 2019 at approximately 9am I received my approval letter.

Note: the letter was dated for 10th January. Hence, I will definitely be applying for a refund after my BRP card arrives.

I cannot explain how much this day means to me. I had to wait almost 11 years for this.


Finally, for those of you who are waiting please hold tight and be patient. I'm confident you'll all be hearing something positive very soon! :D

If anyone has any questions about my experience please fire away and I will do my best to help you. :)


Regards,

Oz.
Congrats Ozark.

Which route did you apply under?

RAJ007
Junior Member
Posts: 68
Joined: Thu Sep 27, 2012 2:43 pm

Re: UKVCAS Super Priority Service

Post by RAJ007 » Sun Jan 13, 2019 11:18 am

Hi Nice111,

I have applied for my wife dependent visa online.

Submitted online application on 12-dec-2018.
Biomett done on 22-dec-2018.
Visa Service selected Priority Service (result in 10 days).

We still haven't received the result yet.

Could you please help me with below query;
.1. what number you called to speak to Home Office ?

.2. With what currior do they send the BRP card. Is it by DX currior or Royal Mail ?

.3. They have not sent any letter or email so far. So how do we know what is the status of the application ?

.4. So when you got your approval letter , was that a letter through standard delivery or the signed delivery ?

Your help will be much appreciated .

Thanks and Regards,
Raj

samojerom
Newly Registered
Posts: 20
Joined: Sun Feb 18, 2018 3:52 pm
Bangladesh

Re: UKVCAS Super Priority Service

Post by samojerom » Sun Jan 13, 2019 12:23 pm

On top of these contact methods:

complaints@homeoffice.gov.uk
0300 123 2241

Are there any other email addresses / phone numbers I can try to make the escalation of my ILR application?

Anyone tried to call the DX service to see if any special delivery (for the BRP card and decision letter)?

The waiting is really killing me and no information at all from the HO :evil:

Thanks. A.

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