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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, Amber, archigabe, batleykhan, ca.funke, ChetanOjha, EUsmileWEallsmile, JAJ, John, Obie, push, geriatrix, vinny, Zimba, Administrator

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mumbai2003
Newly Registered
Posts: 17
Joined: Mon Jan 07, 2019 10:11 am

Re: UKVCAS Super Priority Service

Post by mumbai2003 » Fri Jan 18, 2019 1:58 pm

rofriend wrote:
Fri Jan 18, 2019 1:35 pm
mumbai2003 wrote:
Fri Jan 18, 2019 12:43 pm
rofriend wrote:
Fri Jan 18, 2019 10:51 am
mumbai2003 wrote:
Wed Jan 16, 2019 11:16 am


Hi, it was from generic email address and same on the approval letter. No case worker name so have replied back to the email address the approvel email came from
Hi Mumbai2003,

I was wondering if you have received your BRP as I'm in a similar position. I received my ILR approval on 3rd January 2019 using the UKVCAS super priority service (Mark Lane - London) and even though decision was made within 24 hours, the BRP has yet to arrive! I've tried contacting them through various avenues (direct email, call, reporting the issue on the website given etc..) and they keep telling me there's a technical issue with the production of BRPs and will give me an update when the issue has been resolved, but can't tell me when!! I'm seeing posts of people receiving BRPs just a few days after the approval email/letter so I was wondering if it's a location specific issue.

Also apologies if this is not the right place to post this question as it's not really related to the UKVCAS priority service.
Hi Rofriend,

YOu mentioned you tried all possible routes, if you don't mind sharing then could you let me know what modes of contact you tired and their details, such as email address, phone no. etc
Hi Mumbai,

I wouldn't count myself lucky as I'm still without BRP after 11 working days.

I don't think I can share email addresses here (I might be wrong) but try googling BRP delivery email address, you should be able to find it. It's just BRPdelivery with the usual home office suffix at the end.
Calling them was of no help whatsoever so I wouldn't bother. If you report that your BRP hasn't arrived using the link provided, think they will respond after some time (in my case it's 3 days).

I have also written to my MP, as suggested by dilse4srk, so hopefully he'll be able to shed some light on this fiasco.

Was thinking of asking for a refund for the super priority service but the claim would likely be rejected because the decision was actually made within 24 hours (even though technically I'm sort of in similar situation as those who did not have decisions made in 24hours...)
Hi Rofriend,

I apologise, I meant lucky that at least you got a repsonse to say there is a technical issue. In my case I've mailed them multiple times, including to the email from which the approval email had come, BRP delivery team, called and no response at all

The wait is truly agonising and could be done without

link
Newly Registered
Posts: 7
Joined: Tue Jan 08, 2019 5:16 pm

Re: UKVCAS Super Priority Service

Post by link » Fri Jan 18, 2019 2:41 pm

mumbai2003 wrote:
Fri Jan 18, 2019 1:43 pm
link wrote:
Fri Jan 18, 2019 1:36 pm
Hi

Is there anyone still waiting for BRP after decision for more than a week? It's been 6 working days after i got the decision email..
Hi Link,

Currently me and Rofriend from what I know are awaiting BRP

Mine has been 9 days and no response, as for Rofriend as he mentioned his has been 11 days and no response

Fingers crossed

Did you follow up with DX to see if they have got it
Hi Mumbai

Thanks for the reply. No i didn't as i don't have the tracking number. How do you check with DX?

mumbai2003
Newly Registered
Posts: 17
Joined: Mon Jan 07, 2019 10:11 am

Re: UKVCAS Super Priority Service

Post by mumbai2003 » Fri Jan 18, 2019 2:44 pm

link wrote:
Fri Jan 18, 2019 2:41 pm
mumbai2003 wrote:
Fri Jan 18, 2019 1:43 pm
link wrote:
Fri Jan 18, 2019 1:36 pm
Hi

Is there anyone still waiting for BRP after decision for more than a week? It's been 6 working days after i got the decision email..
Hi Link,

Currently me and Rofriend from what I know are awaiting BRP

Mine has been 9 days and no response, as for Rofriend as he mentioned his has been 11 days and no response

Fingers crossed

Did you follow up with DX to see if they have got it
Hi Mumbai

Thanks for the reply. No i didn't as i don't have the tracking number. How do you check with DX?
Hi Link,

You can check with DX either by phone or live chat on their contact page on their website, all you need to do is provide your Post Code

RY83
Newly Registered
Posts: 21
Joined: Mon Dec 17, 2018 4:21 pm
India

Re: UKVCAS Super Priority Service

Post by RY83 » Fri Jan 18, 2019 2:50 pm

HI Guys

A strange thing happened today, I have received £610 credited to my account from home office but I haven't heard anything from them yet regarding my decision. I mean me and my solicitor haven't received any email or post till now. Is this the case with anyone else? Is that mean that they have looked at my file and made the decision already?

cja_1234
Newbie
Posts: 35
Joined: Wed Dec 05, 2018 5:16 pm

Re: UKVCAS Super Priority Service

Post by cja_1234 » Fri Jan 18, 2019 2:56 pm

RAJ007 wrote:
Fri Jan 18, 2019 10:50 am
ninasihome wrote:
Fri Jan 18, 2019 9:15 am
Hi, Guys I am a silent reader but here is my time line
this is for my wife application for Set lr indifinet

Applied on 3rd December
Biomatrice on 11th december

3 calls to ukvi no help

No MP involved
Just sent and email to complain team on 14 Jan and today got the email from DX that I will receive card

No email from Home office regarding approval or refund yet

Thanks

Hi Ninasihome,

Congrats for the visa.

Do DX send the email, as I have never heard about it.

Or was this email sent by Home Office ?

Normally DX sends the letter when there is nobody at the address at the time of delivery. They dont even drop 'something for you' card as Royal Mail does.

Did your email say anything about the refund?

Thanks.

HI, my DX guy did not leave it when nobody is at the address and also he left the "Something for you". Then on the next delivery attempt, he insisted to come upstairs (I am in a large flat complex on the 2nd floor without a lift) because he has to confirm that I live there and take a photo of the door with the number as a proof of the delivery.

cja_1234
Newbie
Posts: 35
Joined: Wed Dec 05, 2018 5:16 pm

Re: UKVCAS Super Priority Service

Post by cja_1234 » Fri Jan 18, 2019 2:59 pm

RAJ007 wrote:
Fri Jan 18, 2019 12:25 pm
Hello Everyone,

I applied for my wife PBS Dependent Visa and attended appointment for Biometric on 22nd December 2018. A so called service expected to receive the decision within 10 days.

Contacted UKVI 2 days back and received a reply today as below;

"Thank you for contacting UKVI Contact Centre.
Our records show your application has not yet been completed.
We are unable to advise when a decision will be made but you will be notified in writing once made.
We are sorry we cannot be of further assistance at this time.
"

So my queries are as below;
.1. What does this "Our records show your application has not yet been completed." means
As I have already completed the online application paid all my fees and NHS fees and attended the appointment for Biometric. ?

I asked this question specifically because the lady who sent out this generic email made a mistake of leaving her contact details. She said the "decision process" is not complete, meaning that the caseworker probably has not started your case yet, but no one really knows!

.2. So is this a Generic Email and what should I do next ?
It is most probably a generic email. You have to file an official complaint

.3. Has anyone on this forum received such email and how did they proceed further ?
received it so many times..

Please help me on this.

Many Thanks.

RAJ007
Member
Posts: 109
Joined: Thu Sep 27, 2012 2:43 pm

Re: UKVCAS Super Priority Service

Post by RAJ007 » Fri Jan 18, 2019 3:48 pm

cja_1234 wrote:
Fri Jan 18, 2019 2:59 pm
RAJ007 wrote:
Fri Jan 18, 2019 12:25 pm
Hello Everyone,

I applied for my wife PBS Dependent Visa and attended appointment for Biometric on 22nd December 2018. A so called service expected to receive the decision within 10 days.

Contacted UKVI 2 days back and received a reply today as below;

"Thank you for contacting UKVI Contact Centre.
Our records show your application has not yet been completed.
We are unable to advise when a decision will be made but you will be notified in writing once made.
We are sorry we cannot be of further assistance at this time.
"

So my queries are as below;
.1. What does this "Our records show your application has not yet been completed." means
As I have already completed the online application paid all my fees and NHS fees and attended the appointment for Biometric. ?

I asked this question specifically because the lady who sent out this generic email made a mistake of leaving her contact details. She said the "decision process" is not complete, meaning that the caseworker probably has not started your case yet, but no one really knows!

.2. So is this a Generic Email and what should I do next ?
It is most probably a generic email. You have to file an official complaint

.3. Has anyone on this forum received such email and how did they proceed further ?
received it so many times..

Please help me on this.

Many Thanks.
Hi cja_1234,

Thanks for your reply.

Could you please share your experience with the email you received saying "Our records show your application has not yet been completed."

This would be really helpful for anyone on this forum who get this kind of email.

So what did you do after that and how long it took to get your approval letter and BRP after this emai you received saying "Our records show your application has not yet been completed." ?

And also what I should be doing now. Please guide me?

Your help would be much appreciated.

Many Thanks

link
Newly Registered
Posts: 7
Joined: Tue Jan 08, 2019 5:16 pm

Re: UKVCAS Super Priority Service

Post by link » Fri Jan 18, 2019 3:49 pm

mumbai2003 wrote:
Fri Jan 18, 2019 2:44 pm
link wrote:
Fri Jan 18, 2019 2:41 pm
mumbai2003 wrote:
Fri Jan 18, 2019 1:43 pm
link wrote:
Fri Jan 18, 2019 1:36 pm
Hi

Is there anyone still waiting for BRP after decision for more than a week? It's been 6 working days after i got the decision email..
Hi Link,

Currently me and Rofriend from what I know are awaiting BRP

Mine has been 9 days and no response, as for Rofriend as he mentioned his has been 11 days and no response

Fingers crossed

Did you follow up with DX to see if they have got it
Hi Mumbai

Thanks for the reply. No i didn't as i don't have the tracking number. How do you check with DX?
Hi Link,

You can check with DX either by phone or live chat on their contact page on their website, all you need to do is provide your Post Code
Thank you so much Mumbai, really appreciate that.

mumbai2003
Newly Registered
Posts: 17
Joined: Mon Jan 07, 2019 10:11 am

Re: UKVCAS Super Priority Service

Post by mumbai2003 » Fri Jan 18, 2019 4:01 pm

link wrote:
Fri Jan 18, 2019 3:49 pm
mumbai2003 wrote:
Fri Jan 18, 2019 2:44 pm
link wrote:
Fri Jan 18, 2019 2:41 pm
mumbai2003 wrote:
Fri Jan 18, 2019 1:43 pm


Hi Link,

Currently me and Rofriend from what I know are awaiting BRP

Mine has been 9 days and no response, as for Rofriend as he mentioned his has been 11 days and no response

Fingers crossed

Did you follow up with DX to see if they have got it
Hi Mumbai

Thanks for the reply. No i didn't as i don't have the tracking number. How do you check with DX?
Hi Link,

You can check with DX either by phone or live chat on their contact page on their website, all you need to do is provide your Post Code
Thank you so much Mumbai, really appreciate that.
Hi Link,

Did you call DX, any luck please keep us all updated

Guys anyone in similar situation where you've received your approval email/letter but are still awaiting your BRP and it is nearing 7 days or has been more then please do post as it would nice to know everybody's experience and get a better understanding of which date criterias are still awaiting BRP

kiwijane123
Newly Registered
Posts: 11
Joined: Thu Jan 03, 2019 12:21 pm
New Zealand

Re: UKVCAS Super Priority Service

Post by kiwijane123 » Fri Jan 18, 2019 4:11 pm

Hello everyone.

I live in London and my lawyer is saying that super priority is only available via the premium centre on Mark Lane.

However, I see that some of you have had super priority decisions after submitting your biometrics in Croydon.

I don't know what the options are because the application hasn't been submitted yet. Can someone please clarify for me?

If I can avoid Mark Lane that would be preferable, to save myself £200.

thank you all in advance!

Ritchie12
Junior Member
Posts: 69
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Fri Jan 18, 2019 4:46 pm

raghu.raju457 wrote:
Thu Jan 17, 2019 12:30 pm
Hi All

This is my first post in this group.

Thank you to all.

I have received my ILR (LR) decision today.

Application Submitted 7th January, Biometrics done on 16th January 10:00 AM, Decision received via email 11:00 AM. I believe service done in 24 hours.

My Journey might give some hope for those who are waiting or about to attend the Super Priority Soon

Thank you all again
Hey Raghu,
Congrats!. What type of documents did you upload and in what categories?

RY83
Newly Registered
Posts: 21
Joined: Mon Dec 17, 2018 4:21 pm
India

Re: UKVCAS Super Priority Service

Post by RY83 » Fri Jan 18, 2019 4:47 pm

Hi Guys

Is anyone in the situation where a person gets the refund first without getting decision email or any letter OR BRP. I am not sure if the decision on my application has already been made but I have received full refund of £610 in my account today. I am not sure what is going on. Please let me know if anyone has an idea about it.

link
Newly Registered
Posts: 7
Joined: Tue Jan 08, 2019 5:16 pm

Re: UKVCAS Super Priority Service

Post by link » Fri Jan 18, 2019 5:09 pm

mumbai2003 wrote:
Fri Jan 18, 2019 4:01 pm
link wrote:
Fri Jan 18, 2019 3:49 pm
mumbai2003 wrote:
Fri Jan 18, 2019 2:44 pm
link wrote:
Fri Jan 18, 2019 2:41 pm


Hi Mumbai

Thanks for the reply. No i didn't as i don't have the tracking number. How do you check with DX?
Hi Link,

You can check with DX either by phone or live chat on their contact page on their website, all you need to do is provide your Post Code
Thank you so much Mumbai, really appreciate that.
Hi Link,

Did you call DX, any luck please keep us all updated

Guys anyone in similar situation where you've received your approval email/letter but are still awaiting your BRP and it is nearing 7 days or has been more then please do post as it would nice to know everybody's experience and get a better understanding of which date criterias are still awaiting BRP
Hi Mumbai

I just checked with DX and they said the first delivery on 15th was unsuccessful, but i was at home and no one rings the bell, and there's no email or calling card!!! So I rebooked for another delivery next Monday. Did you checked with them?

Here is my timeline if it helps
-Online application: 19 Dec
-Biometric: 10 Jan Croydon
-Decision email: 11 Jan
-Brp first delivery: 15 Jan - Unsuccessful, no email no card, checked with DX on 18 Jan

Ritchie12
Junior Member
Posts: 69
Joined: Tue Oct 16, 2018 9:12 pm
Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Fri Jan 18, 2019 5:11 pm

RY83 wrote:
Fri Jan 18, 2019 4:47 pm
Hi Guys

Is anyone in the situation where a person gets the refund first without getting decision email or any letter OR BRP. I am not sure if the decision on my application has already been made but I have received full refund of £610 in my account today. I am not sure what is going on. Please let me know if anyone has an idea about it.
Hi RY83, one of my friends who received her BRP yesterday (not on this forum but on SET (O) route) got a refund three days ago before her BRP arrived. She had not communication from UKVI or HO. She told me this morning an email came through this very morning with her approval. Im guessing this is not strange.

Its probably this review which has triggered the sudden refund process.

mumbai2003
Newly Registered
Posts: 17
Joined: Mon Jan 07, 2019 10:11 am

Re: UKVCAS Super Priority Service

Post by mumbai2003 » Fri Jan 18, 2019 5:22 pm

link wrote:
Fri Jan 18, 2019 5:09 pm
mumbai2003 wrote:
Fri Jan 18, 2019 4:01 pm
link wrote:
Fri Jan 18, 2019 3:49 pm
mumbai2003 wrote:
Fri Jan 18, 2019 2:44 pm


Hi Link,

You can check with DX either by phone or live chat on their contact page on their website, all you need to do is provide your Post Code
Thank you so much Mumbai, really appreciate that.
Hi Link,

Did you call DX, any luck please keep us all updated

Guys anyone in similar situation where you've received your approval email/letter but are still awaiting your BRP and it is nearing 7 days or has been more then please do post as it would nice to know everybody's experience and get a better understanding of which date criterias are still awaiting BRP
Hi Mumbai

I just checked with DX and they said the first delivery on 15th was unsuccessful, but i was at home and no one rings the bell, and there's no email or calling card!!! So I rebooked for another delivery next Monday. Did you checked with them?

Here is my timeline if it helps
-Online application: 19 Dec
-Biometric: 10 Jan Croydon
-Decision email: 11 Jan
-Brp first delivery: 15 Jan - Unsuccessful, no email no card, checked with DX on 18 Jan
Hi Link,

Congratulations are in order

I did check with DX and have been checking since last 8 working days and nothing. They keep on repeating that it is Home Office issue, they have not issued it yet, check with them. Checking with Home Office is difficult as they don't reply quickly enough or no reply at all, call the number and the agent is rude

So I'm now at wits end and don't know what more to do

RY83
Newly Registered
Posts: 21
Joined: Mon Dec 17, 2018 4:21 pm
India

Re: UKVCAS Super Priority Service

Post by RY83 » Fri Jan 18, 2019 5:39 pm

Ritchie12 wrote:
Fri Jan 18, 2019 5:11 pm
RY83 wrote:
Fri Jan 18, 2019 4:47 pm
Hi Guys

Is anyone in the situation where a person gets the refund first without getting decision email or any letter OR BRP. I am not sure if the decision on my application has already been made but I have received full refund of £610 in my account today. I am not sure what is going on. Please let me know if anyone has an idea about it.
Hi RY83, one of my friends who received her BRP yesterday (not on this forum but on SET (O) route) got a refund three days ago before her BRP arrived. She had not communication from UKVI or HO. She told me this morning an email came through this very morning with her approval. Im guessing this is not strange.

Its probably this review which has triggered the sudden refund process.
Thanks Ritchie.. I wish I will also hear from Home Office about my decision very soon.

Kajan
Newly Registered
Posts: 12
Joined: Tue Jan 08, 2019 2:51 pm

Re: UKVCAS Super Priority Service

Post by Kajan » Fri Jan 18, 2019 5:59 pm

Hi all
I want to share my time line for the SET (O) application- tier 2 route 5 years with same employer


09th Jan 2019 : Online submission

14th Jan 2019 : Documents uploaded online

15th Jan 2019 : Biometric @ Birmingham ( only 30 mins spent there)

18th Jan 2019 : Got BRP

Thank you everyone on this forum as I benefited from the posts and good luck for everyone who waiting for the decisions.

prejay
Newbie
Posts: 47
Joined: Thu Feb 18, 2016 1:23 pm

Re: UKVCAS Super Priority Service

Post by prejay » Fri Jan 18, 2019 7:09 pm

Eagle123 wrote:
Fri Jan 18, 2019 11:34 am
prejay wrote:
Thu Jan 17, 2019 10:34 pm
Emnewt wrote:
Thu Jan 17, 2019 5:45 pm
prejay wrote:
Thu Jan 10, 2019 10:11 pm
Update from us: we have had to repeat visits to the Sopra Steria centre. Applied on 27th December 2018, notified on Tuesday that biometrics were missing. Returned ad-hoc on Wednesday to repeat biometrics.

Notified today that passport scans now missing, so once again will need to return to scan. I suppose any progress is good progress here...

However, has anyone had an experience like this?! Reading the thread I've not seen anything but incase someone is lurking then I'd very like to hear about your experience and how we can possibility minimise the number of trips made and get the visa processed ASAP! All advice welcome.
I got an email today to say my passport scans are missing and to book another appointment but I called Sopra Steria and they said it was all uploaded. I also watched the woman scan it all so very confused. Did you end up going back a 3rd time? And how did you book the second appointment? Do you know if you still get Super Priority Service or do we lose it because of their mistake?
Yes, had to go back a 3rd time. The Home Office continually insisted the scans were missing. After they escalated to their IT team, the issue was resolved and the Home Office were able to see the scans.

Today we got the email we've been waiting for: visa is approved and we now we need to wait for the BRP. What a relief. Super Priority was still active for sure - it was in the approval email ("thanks for using super priority").

The 1st revisit appointment was arranged by calling the 0330 number in the email appointment (don't have it to hand but has been mentioned on this thread several times I think). The 2nd and 3rd were via email as by that point, the manager offered their email address in case of further issues. It probably doesn't matter if you don't have a contact, you can probably turn up and explain the situation and they will fit you in either way given it's 100% their mistake.

We will be applying for a refund for both the Sopra Steria fee and the super priority fee but I'm doubtful either will be successful. Ultimately: Sopra Steria is not a timed service, I don't think they guarantee one-visit-or-your-money-back if that makes sense. The Home Office give a 24 hour service after they receive a complete application so I don't think the clock really starts until Sopra Steria get their act together so probably can't get that either. No harm in trying, but not going to hold my breath.

Best of luck!
Would you be able to share Sopra Steria e-mail address? I also need to reach out to them. Thank you
The one I have is the personal email address of the manager which I can't share here but wouldn't help you anyway as it's not a general one for all enquiries.

mumbai2003
Newly Registered
Posts: 17
Joined: Mon Jan 07, 2019 10:11 am

Re: UKVCAS Super Priority Service

Post by mumbai2003 » Fri Jan 18, 2019 8:20 pm

rofriend wrote:
Fri Jan 18, 2019 10:51 am
mumbai2003 wrote:
Wed Jan 16, 2019 11:16 am
cja_1234 wrote:
Wed Jan 16, 2019 11:07 am
mumbai2003 wrote:
Wed Jan 16, 2019 10:59 am


Thank you for the reply, I've replied back to the approval email I received, though it did not have case worker name in it. Now waiting for a reply
Did your approval email come from a generic home office email address? I can find my caseworker name on my approval letter as well, so maybe you can read the letter again and try to find the name? Then usually the email address is FIRSTNAME.SURNAME@homeoffice.gov.uk
Hi, it was from generic email address and same on the approval letter. No case worker name so have replied back to the email address the approvel email came from
Hi Mumbai2003,

I was wondering if you have received your BRP as I'm in a similar position. I received my ILR approval on 3rd January 2019 using the UKVCAS super priority service (Mark Lane - London) and even though decision was made within 24 hours, the BRP has yet to arrive! I've tried contacting them through various avenues (direct email, call, reporting the issue on the website given etc..) and they keep telling me there's a technical issue with the production of BRPs and will give me an update when the issue has been resolved, but can't tell me when!! I'm seeing posts of people receiving BRPs just a few days after the approval email/letter so I was wondering if it's a location specific issue.

Also apologies if this is not the right place to post this question as it's not really related to the UKVCAS priority service.
Hi Rofriend,

Just a thought after posting few replies on this forum and going though the posts from Link, have you tried calling DX up and see whether they have got it or not

Worth a shot, you can call them up from 08:00 tomorrow or if within London then head down to their depot with ID proof as why butI get a feeling in my case they may well have it or misplaced it

link
Newly Registered
Posts: 7
Joined: Tue Jan 08, 2019 5:16 pm

Re: UKVCAS Super Priority Service

Post by link » Fri Jan 18, 2019 8:37 pm

mumbai2003 wrote:
Fri Jan 18, 2019 5:22 pm
link wrote:
Fri Jan 18, 2019 5:09 pm
mumbai2003 wrote:
Fri Jan 18, 2019 4:01 pm
link wrote:
Fri Jan 18, 2019 3:49 pm


Thank you so much Mumbai, really appreciate that.
Hi Link,

Did you call DX, any luck please keep us all updated

Guys anyone in similar situation where you've received your approval email/letter but are still awaiting your BRP and it is nearing 7 days or has been more then please do post as it would nice to know everybody's experience and get a better understanding of which date criterias are still awaiting BRP
Hi Mumbai

I just checked with DX and they said the first delivery on 15th was unsuccessful, but i was at home and no one rings the bell, and there's no email or calling card!!! So I rebooked for another delivery next Monday. Did you checked with them?

Here is my timeline if it helps
-Online application: 19 Dec
-Biometric: 10 Jan Croydon
-Decision email: 11 Jan
-Brp first delivery: 15 Jan - Unsuccessful, no email no card, checked with DX on 18 Jan
Hi Link,

Congratulations are in order

I did check with DX and have been checking since last 8 working days and nothing. They keep on repeating that it is Home Office issue, they have not issued it yet, check with them. Checking with Home Office is difficult as they don't reply quickly enough or no reply at all, call the number and the agent is rude

So I'm now at wits end and don't know what more to do
Thank you! Home office helpline sometimes just not very helpful. As i did not receive any email from DX i guess its better to follow up with them. Good luckkkk, sure you will get it next week

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