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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

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Ritchie12
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South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Mon Jan 28, 2019 6:32 pm

JuliaC wrote:
Mon Jan 28, 2019 3:09 pm
Hi guys,

Does anyone know of any compensation we can get?

I did my biometrics in Croydon on the 4th December, escalated 3 times over the phone and just got a generic email.

I am going to loose my ticket to go home tomorrow, unless by a miracle my biometric arrives in the morning post.

Does anyone know anything about what can be done? This situation is so disrespectful and upsetting.

Thank you for the help.
JuliaC, most people here waiting for their decisions have gone through their MP to get updates and or help the course to fast track the delayed process. Most have yield in approval decisions. I will advice you go through your MP and write a complaint email to the complaints team.
Taking Timothy Tao's advice. MPs route seems to work. I hope you get it soon nonetheless

Ritchie12
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Posts: 69
Joined: Tue Oct 16, 2018 9:12 pm
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South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Mon Jan 28, 2019 6:38 pm

speedypro wrote:
Mon Jan 28, 2019 1:53 pm
Quick question:

For the 28 day rule for financial docs are we counting app date as the payment and online form submission date or the biometrics appointment date?
Speedypro, a quick search in the forum will give you the answer. I will search and post when i find it

Ritchie12
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South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Mon Jan 28, 2019 6:46 pm

ik1234 wrote:
Mon Jan 28, 2019 1:08 pm
ik1234 wrote:
Sun Jan 27, 2019 8:24 pm
Hello All,

I am applying for my wife's ILR (Tier 2 Dependent route). Its great to see all the replies about the new UKVCAS service. I have a few questions that I would like to get answers for and I'm hoping there have been a similar situation in the past:

1. As a proof of cohabitation I have got my current tenancy agreement, however, my wife is added as "Permitted Occupant" on that agreement and I am the tenant. Is that going to create any issues if I attach this tenancy agreement to my list of documents?
2. I have uploaded all the pages of my wife's current passport. She has two old cancelled passports as well. I am planning to upload those as well. Do I need to scan all the pages of those and upload? Also, will this go in the "Other" category on Sopra Steria?
3. What is the "Declaration" document that we need to upload to the list of documents? Is that the first page of the consent form?

Kindly let me know guys.

Thanks.
Can someone help me with this, please?
Ik1234,
1. I think you will be ok with the tenancy agreement. A marriage certificate hold more value than the tenancy agreement.

2. Yes i will scan them and upload them. I scanned my wife passport and uploaded all the pages. Sopra will scan her current passport again when you go the appointment

3. You get the declaration/consent form when You submit your application and you to the next steps screen. Download, sign, scan and put in the Evidence of Application

I hope this helps

bibi2
Newly Registered
Posts: 24
Joined: Sat Dec 29, 2018 7:28 am

Re: UKVCAS Super Priority Service

Post by bibi2 » Mon Jan 28, 2019 8:34 pm

JuliaC wrote:
Mon Jan 28, 2019 3:09 pm
Hi guys,

Does anyone know of any compensation we can get?

I did my biometrics in Croydon on the 4th December, escalated 3 times over the phone and just got a generic email.

I am going to loose my ticket to go home tomorrow, unless by a miracle my biometric arrives in the morning post.

Does anyone know anything about what can be done? This situation is so disrespectful and upsetting.

Thank you for the help.
Only a refund of £610. You will not get any compensation for financial loss (I explained the reasons a few pages back).

AMH
Junior Member
Posts: 77
Joined: Tue Dec 18, 2012 11:59 pm

Re: UKVCAS Super Priority Service

Post by AMH » Mon Jan 28, 2019 9:15 pm

Hello,
Please I need your assistance for the following:

I'm applying for ILR (Set M) through Standard service (non priority) on five year route-

1. Do I need to submit my partner's original passport or copies (of all pages) will do? I mean will sopra steria return my partner's passport at the appointment?

2. On the immigration boards web, where can I get to see more info about Standard service applicants timeline (for new service)?

Thanks to advise.
7A8M6H

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: UKVCAS Super Priority Service

Post by nice111 » Mon Jan 28, 2019 9:19 pm


Thanks nice111, they did mentioned that in the letter.

The current employer amend the tax code and more tax was deducted since last 2-3 months. But in the HMRC personal tax account it still shows that I owe money.

Also, I got the red flag when I read this post: indefinite-leave-to-remain/tier-2-to-il ... l#p1667672

Do you think I should pay all the remaining money directly using the HMRC personal tax account website? Will that help? I only have few days left to attend my appointment.

Thanks for your advise again.
I doubt that HMRC will take money from you as they already collecting it via paye but you can always talk to them and see what they say.

The post you have mentioned is alarming but the guy had 5-6 months tax discrepancies which is alot. You should take some professional advice. Also speak to HMRC if they are able to take payment from you directly and update your records in time.

Best of luck.

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: UKVCAS Super Priority Service

Post by nice111 » Mon Jan 28, 2019 9:25 pm

AMH wrote:
Mon Jan 28, 2019 9:15 pm
Hello,
Please I need your assistance for the following:

I'm applying for ILR (Set M) through Standard service (non priority) on five year route-

1. Do I need to submit my partner's original passport or copies (of all pages) will do? I mean will sopra steria return my partner's passport at the appointment?

If you have an appointment with Sopra steria then they will return all original documents after scanning.


2. On the immigration boards web, where can I get to see more info about Standard service applicants timeline (for new service)?

Search the forum and I am sure that you will find the topic there


Thanks to advise.

abinash
Newly Registered
Posts: 2
Joined: Tue Jan 29, 2019 9:19 am
Nepal

UKVCAS Super Priority Service

Post by abinash » Tue Jan 29, 2019 10:01 am

HI all.
My new work place is asking for NTL(Biometric) or just the approval letter would do HR said.
I filled the NTL Biometric application form at home. On the payment section i ticked postal order, enclosed the required documents and post it on 18th January 2019. I went back home but later on i released that i forgot to buy a postal order to enclosed with it. so i quickly ran to same post office to ask if my NTL documents is still there but unfortunately it was gone by then.
I tried many home office number some of them said they do not deal with it and most of them were automated speaking machine.
I did emailed to home office asking if i can again post just the postal order?, the automated reply said they will response with in 20 working days.
Till today its already been 12 day that i have not got my unfinished documents return.
I do not think home office employs enough staff to do job quickly as they just need to return my unfinished form.
Does any one knows how long does it takes to get unfinished documents back or knows NTL office number. i would really appreciate that. thanks

hdave01
Newbie
Posts: 34
Joined: Mon Jan 07, 2019 2:58 pm

Re: UKVCAS Super Priority Service

Post by hdave01 » Tue Jan 29, 2019 10:23 am

I submitted my biometrics at Sopra Steria cryodon bedford point center yesterday 28/01.
Hoping to get the email today. fingers crossed.

anyone else submitted their biometrics yesterday?

hopeforall9
Junior Member
Posts: 51
Joined: Thu May 02, 2013 8:24 am
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Re: UKVCAS Super Priority Service

Post by hopeforall9 » Tue Jan 29, 2019 10:39 am

Category Applied: ILR Set(O) Tier 2 Migrant - 2 Employers (same employer for 5 years)

Date Applied online: 18-01-2019.

Biometrics Enrolled : 25-01-2019 at 11:30am

Total Bio-metrics appointment Duration: 20 mins, I had uploaded all of my documents so the guy just checked them after he did my biometrics.

Biometrics Enrolled at: Sopra Steria Premium Lounge London

Still waiting for email decision, post letter and BRP card. :/ I did wait to go to work until the post showed up this morning and still nothing.

Did anyone apply last Friday that is still waiting for any response? When is a good time to call to ask for an update since I haven't gotten a decision within the 24-hour mark?

lllyc
Newly Registered
Posts: 7
Joined: Sun Jan 27, 2019 9:21 am

Re: UKVCAS Super Priority Service

Post by lllyc » Tue Jan 29, 2019 11:22 am

hopeforall9 wrote:
Tue Jan 29, 2019 10:39 am
Category Applied: ILR Set(O) Tier 2 Migrant - 2 Employers (same employer for 5 years)

Date Applied online: 18-01-2019.

Biometrics Enrolled : 25-01-2019 at 11:30am

Total Bio-metrics appointment Duration: 20 mins, I had uploaded all of my documents so the guy just checked them after he did my biometrics.

Biometrics Enrolled at: Sopra Steria Premium Lounge London

Still waiting for email decision, post letter and BRP card. :/ I did wait to go to work until the post showed up this morning and still nothing.

Did anyone apply last Friday that is still waiting for any response? When is a good time to call to ask for an update since I haven't gotten a decision within the 24-hour mark?
Similar condition, appointment on Saturday and still no response yet. I will call the HO this afternoon.

lllyc
Newly Registered
Posts: 7
Joined: Sun Jan 27, 2019 9:21 am

Re: UKVCAS Super Priority Service

Post by lllyc » Tue Jan 29, 2019 11:24 am

hdave01 wrote:
Tue Jan 29, 2019 10:23 am
I submitted my biometrics at Sopra Steria cryodon bedford point center yesterday 28/01.
Hoping to get the email today. fingers crossed.

anyone else submitted their biometrics yesterday?
I submitted mine last Saturday, if HO didn’t work on Weekends, it should be similar to Monday’s.

Still no response.

prejay
Newbie
Posts: 47
Joined: Thu Feb 18, 2016 1:23 pm

Re: UKVCAS Super Priority Service

Post by prejay » Tue Jan 29, 2019 11:46 am

lllyc wrote:
Tue Jan 29, 2019 11:22 am
Similar condition, appointment on Saturday and still no response yet. I will call the HO this afternoon.
You have to wait 5 working days to escalate.

mental4vray
Newbie
Posts: 35
Joined: Tue Jan 21, 2014 6:08 pm
India

Re: UKVCAS Super Priority Service

Post by mental4vray » Tue Jan 29, 2019 11:55 am

hopeforall9 wrote:
Tue Jan 29, 2019 10:39 am
Category Applied: ILR Set(O) Tier 2 Migrant - 2 Employers (same employer for 5 years)

Date Applied online: 18-01-2019.

Biometrics Enrolled : 25-01-2019 at 11:30am

Total Bio-metrics appointment Duration: 20 mins, I had uploaded all of my documents so the guy just checked them after he did my biometrics.

Biometrics Enrolled at: Sopra Steria Premium Lounge London

Still waiting for email decision, post letter and BRP card. :/ I did wait to go to work until the post showed up this morning and still nothing.

Did anyone apply last Friday that is still waiting for any response? When is a good time to call to ask for an update since I haven't gotten a decision within the 24-hour mark?
Similar situation. I submitted my application on 18th and appointment on 24th at the premium lounge. No letter or email yet. I called UKVI helpline yesterday and they said if I don't from them in one week I should call and escalate.

tsisanoe
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Posts: 7
Joined: Tue Jan 29, 2019 12:03 pm
Russia

Re: UKVCAS Super Priority Service

Post by tsisanoe » Tue Jan 29, 2019 12:07 pm

Hello everyone
Submitted online application (FLR(M) on 17th of Jan 2019
Biometrics taken at Sopra Steria in Croydon on 26th of Jan 2019
Email confirmation: waiting
Decision letter: waiting
BRP: waiting

I was wondering if anyone who had their appointment on Saturday the 26th already recieved their decision email? :?

hopeforall9
Junior Member
Posts: 51
Joined: Thu May 02, 2013 8:24 am
Mood:

Re: UKVCAS Super Priority Service

Post by hopeforall9 » Tue Jan 29, 2019 12:11 pm

We have to wait 5 days to escalate a response for a 24-hour service? That seems like a bit of a joke on their part.

prejay
Newbie
Posts: 47
Joined: Thu Feb 18, 2016 1:23 pm

Re: UKVCAS Super Priority Service

Post by prejay » Tue Jan 29, 2019 12:26 pm

hopeforall9 wrote:
Tue Jan 29, 2019 12:11 pm
We have to wait 5 days to escalate a response for a 24-hour service? That seems like a bit of a joke on their part.
Yeah, hopefully you get your decision before then so you don't have to. Escalating largely does nothing, and you can't speak to someone who actual has a your case information to hand. The idea is they email someone behind the scenes who gets in touch, but quite often nothing happens at all.

hopeforall9
Junior Member
Posts: 51
Joined: Thu May 02, 2013 8:24 am
Mood:

Re: UKVCAS Super Priority Service

Post by hopeforall9 » Tue Jan 29, 2019 12:31 pm

[quote=hopeforall9 post_id=1735076 time=1548763906 user_id=89960]
We have to wait 5 days to escalate a response for a 24-hour service? That seems like a bit of a joke on their part.
[/quote]

I did however just call the helpline explaining the situation and the guy I spoke to was really nice. He did explain that there is currently a technical glitch in the system so email decisions aren't always being sent out within the 24-hour mark (even if the decision was made within the correct time frame), in some cases they get sent out a day or two later than intended and sometimes they don't get sent out at all. Not ideal, but I did appreciate him explaining what was going on which helps with the anxiety slightly.

He did however tell me that if I don't get anything in the post or email by Thursday midday, then to call them back to escalate the situation further. So I shall keep everyone posted.

raghu.raju457
Member
Posts: 151
Joined: Tue Jun 09, 2015 9:26 pm

Re: UKVCAS Super Priority Service

Post by raghu.raju457 » Tue Jan 29, 2019 12:35 pm

raghu.raju457 wrote:
Thu Jan 24, 2019 12:54 pm
epitutor wrote:
Wed Jan 23, 2019 3:11 pm
Hello all,

I got by ILR approved on 5th Jan- used super-priority service and got decision within 24 hours.

Got letter confirming approval in 3 days.

However no BRP yet. Filled in a form on their website 3 days ago--got another mail saying NI number and Case number is needed. Rest of the info I had already given!

Are others experiencing delays in BRP as well?

HD
Hi epitutor

I am in the same boat my decision was on 17th January with the email but no BRP card yet!!!. We have received my wife's BRP but not mine both applied on the same day and got decision same day though.
Hi All

I have still not received my BRP yet email decision was on 17th Jan. Is any one still waiting for the BRP. do I need to contact home office now?

prejay
Newbie
Posts: 47
Joined: Thu Feb 18, 2016 1:23 pm

Re: UKVCAS Super Priority Service

Post by prejay » Tue Jan 29, 2019 12:40 pm

raghu.raju457 wrote:
Tue Jan 29, 2019 12:35 pm
Hi All

I have still not received my BRP yet email decision was on 17th Jan. Is any one still waiting for the BRP. do I need to contact home office now?
Yes, us too. Decision date was 16th Jan on the letter.

I checked the form at https://www.gov.uk/biometric-residence- ... ot-arrived and we can't raise an issue until 10 working days has passed - which is tomorrow.

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