cja_1234 wrote: ↑
Wed Dec 05, 2018 5:38 pm
00.30am December 1 (Saturday): Online application SET (O) submitted under Super Priority
9.00am December 1 (Saturday): Attended a Sopra Steria appointment on the same day at Manchester main library centre. The staff was very nice there, and the guy who did my document upload check and passport check said my application is very organised and he would be surprised if I am contacted for further information
2.56pm December 3 (Monday): emailed ApplyOnlineE-Support@homeoffice.gov.uk
to check the status. No reply
4.05pm December 3 (Monday): received an email from "firstname.lastname@example.org
" with a case ID and using my "other old names" on the application saying "It may take up to six months to make a decision on your case. If we are unable to process your application within six months, we will tell you as soon as possible."
December 4 - 5 (Tuesday and Wednesday): I have been calling UK VI number option 4 then 1 saying the standards are not met. I managed one guy to note down my details around 9.30am on December 5. I also called DX to check if there is a parcel for me. The lady said she has nothing and asked me to check tomorrow again
2.18pm December 5: I received an email from "UKVIcontactcentre@homeoffice.gov.uk
" saying that "
Our records show your application has not yet been completed. We are unable to advise when a decision will be made, but you will be notified in writing once made. The lady is from Croyden Centre operations and left a phone number and her email address in the signature.
I called the Croyden centre number as written in the email and another lady picked up, and the conversation started from where I got the number from. Then she said the super-priority service does not guarantee anything and the extra money is the risk I have to take. Then she said even if I call the UKVI contact centre the answer would be the same. Then she said she has to end this call now. She was extremely rude.
Then I replied to the email "UKVIcontactcentre@homeoffice.gov.uk
" asking for the clarification of "Our records show your application has not yet been completed" because as far as my application is concerned, it is completed. I completed the form, paid the right amount then attended an appointment. Then the lady answered in one line (without any formality) "Decision process is not yet completed".
I think I can request for the refund with this evidence although supposedly I get a letter later dated on December 4? I wonder if they just make up the bad quality date!
Has anyone gone through a similar situation and attended an appointment at Manchester central library recently and received a decision by now?