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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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hdave01
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Posts: 34
Joined: Mon Jan 07, 2019 2:58 pm

Re: UKVCAS Super Priority Service

Post by hdave01 » Mon Feb 04, 2019 8:56 am

jingaboys wrote:
Wed Jan 30, 2019 1:44 pm
I applied for an ILR via Tier 2 (5 years rule), for me, my wife and child and here are my timelines.

Online Application submitted: 21 Jan 2019
Biometrics submitted at UKVCAS Premium Lounge, London: 28 Jan 2019

Still waiting to hear back. Will update once I hear anything.

Hope this helps.
Hi Jingaboys, did you receive any email/letter w.r.t progress on your application? We did biometrics on same date same centre so wondering if there has been any movement on cases from that day.

DGTIND
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Re: UKVCAS Super Priority Service

Post by DGTIND » Mon Feb 04, 2019 9:26 am

I have applied for my ILR on 17th Dec and submitted biometrics on 27th Dec at Manchester Library. Since then had multiple escalations without any result. I also contacted my MP, who was kind enough to call UKVI MP caseworker team and I was told my case is with a caseworker since Jan 9th.

Not really sure why it would take so much time considering my case was straightforward from Tier 2 to ILR on 5 year route with single Employer.

Anyone waiting since Dec??

jingaboys
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Joined: Thu Jul 25, 2013 2:12 pm
India

Re: UKVCAS Super Priority Service

Post by jingaboys » Mon Feb 04, 2019 11:52 am

No news yet. Planning to send an email to my local MP today.
hdave01 wrote:
Mon Feb 04, 2019 8:56 am
jingaboys wrote:
Wed Jan 30, 2019 1:44 pm
I applied for an ILR via Tier 2 (5 years rule), for me, my wife and child and here are my timelines.

Online Application submitted: 21 Jan 2019
Biometrics submitted at UKVCAS Premium Lounge, London: 28 Jan 2019

Still waiting to hear back. Will update once I hear anything.

Hope this helps.
Hi Jingaboys, did you receive any email/letter w.r.t progress on your application? We did biometrics on same date same centre so wondering if there has been any movement on cases from that day.

ridingthisout
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Re: UKVCAS Super Priority Service

Post by ridingthisout » Mon Feb 04, 2019 12:21 pm

My wife applied on 19th and also attended appointment for FLR(m) on 28th. Nothing yet.

We phoned after 24hrs to be told that the decision is taken in 24hrs but to give 5working days to receive letter.

That passed today and still nothing. Her current visa expires on 12th and, whilst we know her status is unchanged during application, her employer is asking on progress. And we have nothing to show that we actually attended the appointment...

On the phone to UKVI now to try and get something more but letter to MP (email) will be sent this evening.

Msjojo
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Nigeria

Re: UKVCAS Super Priority Service

Post by Msjojo » Mon Feb 04, 2019 12:28 pm

ridingthisout wrote:
Mon Feb 04, 2019 12:21 pm
My wife applied on 19th and also attended appointment for FLR(m) on 28th. Nothing yet.

We phoned after 24hrs to be told that the decision is taken in 24hrs but to give 5working days to receive letter.

That passed today and still nothing. Her current visa expires on 12th and, whilst we know her status is unchanged during application, her employer is asking on progress. And we have nothing to show that we actually attended the appointment...

On the phone to UKVI now to try and get something more but letter to MP (email) will be sent this evening.
Did she receive an email stating application was received? She can show her employer that.

ridingthisout
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Re: UKVCAS Super Priority Service

Post by ridingthisout » Mon Feb 04, 2019 12:34 pm

Msjojo wrote:
Mon Feb 04, 2019 12:28 pm
ridingthisout wrote:
Mon Feb 04, 2019 12:21 pm
My wife applied on 19th and also attended appointment for FLR(m) on 28th. Nothing yet.

We phoned after 24hrs to be told that the decision is taken in 24hrs but to give 5working days to receive letter.

That passed today and still nothing. Her current visa expires on 12th and, whilst we know her status is unchanged during application, her employer is asking on progress. And we have nothing to show that we actually attended the appointment...

On the phone to UKVI now to try and get something more but letter to MP (email) will be sent this evening.
Did she receive an email stating application was received? She can show her employer that.
Only email we have was when she submitted electronically (before appointment) and paid. Nothing since.

We'll submit that and hopefully hr don't want to see something from home office saying it's still being progressed...

ridingthisout
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Re: UKVCAS Super Priority Service

Post by ridingthisout » Mon Feb 04, 2019 12:48 pm

Can't seem to edit post so will post new as it may help.

On phone today UKVI said that they are still within their timeline. According to them 5working days start after the 24hr period to make a decision has ended. So technically, until tomorrow, they say they are within acceptable timeline.

hdave01
Newbie
Posts: 34
Joined: Mon Jan 07, 2019 2:58 pm

Re: UKVCAS Super Priority Service

Post by hdave01 » Mon Feb 04, 2019 12:48 pm

jingaboys wrote:
Mon Feb 04, 2019 11:52 am
No news yet. Planning to send an email to my local MP today.
hdave01 wrote:
Mon Feb 04, 2019 8:56 am
jingaboys wrote:
Wed Jan 30, 2019 1:44 pm
I applied for an ILR via Tier 2 (5 years rule), for me, my wife and child and here are my timelines.

Online Application submitted: 21 Jan 2019
Biometrics submitted at UKVCAS Premium Lounge, London: 28 Jan 2019

Still waiting to hear back. Will update once I hear anything.

Hope this helps.
Hi Jingaboys, did you receive any email/letter w.r.t progress on your application? We did biometrics on same date same centre so wondering if there has been any movement on cases from that day.
I emailed my MP this morning. Let's hope it helps. Different MPs tend to have different levels of interest in pursuing the cases with UKVI. Fingers crossed for now. Will call UKVI now and ask for escalation as well.

Have you written to the complaints email ID? They take 20 working days to reply so the sooner you mail them the better. That's one place where they don't send standard auto-emails. I emailed to this id last week.

hdave01
Newbie
Posts: 34
Joined: Mon Jan 07, 2019 2:58 pm

Re: UKVCAS Super Priority Service

Post by hdave01 » Mon Feb 04, 2019 12:55 pm

ridingthisout wrote:
Mon Feb 04, 2019 12:48 pm
Can't seem to edit post so will post new as it may help.

On phone today UKVI said that they are still within their timeline. According to them 5working days start after the 24hr period to make a decision has ended. So technically, until tomorrow, they say they are within acceptable timeline.
Just the delay tactics. Their own interpretation of super priority service. If somebody is aware, can you please share the text in their super priority where it states the 5 day SLA and that it starts 24 hour after submitting application? Absolutely ridiculous of winging it with these processing time rules as they deem fit

RAJ007
Member
Posts: 109
Joined: Thu Sep 27, 2012 2:43 pm

Re: UKVCAS Super Priority Service

Post by RAJ007 » Mon Feb 04, 2019 12:57 pm

DGTIND wrote:
Mon Feb 04, 2019 9:26 am
I have applied for my ILR on 17th Dec and submitted biometrics on 27th Dec at Manchester Library. Since then had multiple escalations without any result. I also contacted my MP, who was kind enough to call UKVI MP caseworker team and I was told my case is with a caseworker since Jan 9th.

Not really sure why it would take so much time considering my case was straightforward from Tier 2 to ILR on 5 year route with single Employer.

Anyone waiting since Dec??
HI DGTIND,

I have applied for my wife dependent visa on Priority service and done the biometric on 22nd Dec.

I had made 2 escalations so far and nothing happened. Just been told to wait.

Not sure contacting the MP does make any difference. Whats your opinion on this.?

Do you think we can get the Priority Service Fee Refund ?

Wish I had posted the application and not wasted my money on this :)

Regards,
Raj

auslanderlh
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Re: UKVCAS Super Priority Service

Post by auslanderlh » Mon Feb 04, 2019 1:03 pm

Just report my finished case of super priority service.

Attended service centre at Glasgow and paid for the super priority service. Contacted UK VI almost every week and only got standard reply.

Initially I though I have to wait for 6 months even paid for so called super priority service fee. Confirmation letter finally came on 1 Feb (card not arrived yet), almost two months after application.

Good luck for other applicants, especially for those long-waiting super priority service users.

hdave01
Newbie
Posts: 34
Joined: Mon Jan 07, 2019 2:58 pm

Re: UKVCAS Super Priority Service

Post by hdave01 » Mon Feb 04, 2019 1:23 pm

auslanderlh wrote:
Mon Feb 04, 2019 1:03 pm
Just report my finished case of super priority service.

Attended service centre at Glasgow and paid for the super priority service. Contacted UK VI almost every week and only got standard reply.

Initially I though I have to wait for 6 months even paid for so called super priority service fee. Confirmation letter finally came on 1 Feb (card not arrived yet), almost two months after application.

Good luck for other applicants, especially for those long-waiting super priority service users.
Congratulations on receiving confirmation letter? Did you not receive any email and directly received the letter by post? 2 months must have been a painfully long wait!! Hope you also get refund of the super priority fees, their service is anything but super priority.

mental4vray
Newbie
Posts: 38
Joined: Tue Jan 21, 2014 6:08 pm
India

Re: UKVCAS Super Priority Service

Post by mental4vray » Mon Feb 04, 2019 2:24 pm

I have received a standard reply today after my first escalation on friday.
Thank you for contacting UKVI Contact Centre.
We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.
I have now emailed my MP hoping to get a decision ASAP.

Luni
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Posts: 14
Joined: Tue Dec 18, 2018 4:37 pm

Re: UKVCAS Super Priority Service

Post by Luni » Mon Feb 04, 2019 7:12 pm

DGTIND wrote:
Mon Feb 04, 2019 9:26 am
I have applied for my ILR on 17th Dec and submitted biometrics on 27th Dec at Manchester Library. Since then had multiple escalations without any result. I also contacted my MP, who was kind enough to call UKVI MP caseworker team and I was told my case is with a caseworker since Jan 9th.

Not really sure why it would take so much time considering my case was straightforward from Tier 2 to ILR on 5 year route with single Employer.

Anyone waiting since Dec??
Same here, same dates as you but in Birmingham haha

DGTIND
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Re: UKVCAS Super Priority Service

Post by DGTIND » Mon Feb 04, 2019 9:55 pm

Hi Luni,

Did you receive any correspondence from UKVI? I had one on 10th Jan suggesting that they are looking at outstanding applications and would complete by January.

DGTIND
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Re: UKVCAS Super Priority Service

Post by DGTIND » Mon Feb 04, 2019 10:00 pm

Hi Raj,

We had people on this thread suggesting MP’s calls have helped expediting the application. It hasn’t helped me so far but my MP’s caseworker has called twice to UKVI.

I am pretty sure the superpriorty fees will be refunded where decisions have exceeded timelines

Cara1
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Re: UKVCAS Super Priority Service

Post by Cara1 » Mon Feb 04, 2019 10:14 pm

Msjojo wrote:
Sun Feb 03, 2019 11:38 pm
Cara1 wrote:
Sun Feb 03, 2019 10:37 am
Hi,

Is anyone waiting for ILR despite having biometrics done in December. I’ve had my

online submission:24/12/2018,
biometrics: 31/12/2018
Escalated: 5 times so far
Contacted MP and waiting to book appointment.

Is anyone waiting since December, share your experiences.
G

It’s good to know that I’m not alone. Hope it’s sorted soon.

Still waiting although my biometrics was on the 14th Jan. Escalated 2ce, wrote to MP on friday 1st.

docshami
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Posts: 25
Joined: Tue Dec 25, 2018 6:31 am
India

Re: UKVCAS Super Priority Service

Post by docshami » Tue Feb 05, 2019 6:56 am

Timothy Tao wrote:
Thu Jan 24, 2019 3:09 pm
Hi Folks,

I finally received the decision email yesterday. Time scale: 27 Nov online application, SET(O), 28 Nov biometric enrolment. I am really NOT delighted at this moment thinking about how much effort I had to put, how unhappy I was while waiting and following this case, and how many people are still suffering from the awful government department UKVI. I will definitely follow up with continuous complaints on this.

I am a researcher at university. As I have been following this thread since beginning, read all 92 pages of the posts, contributed 20+myself, and actually tried a lot of things myself. I consider myself have some real experience with this now and would like to share with you.

(1) Telephone escalation to UKVI service centre (03001232241, option 4 and then option 1) would not work at all. This conclusion is true no matter you are talking to a nice person (most probably a new staff) or you are talking to a bad person (most probably an experience elder staff). The truth is that your escalation will not reach/affect the casework team at UKVI. You will only get an automatically generated email response after checking Yes (decision has been made) or No (your application is still under consideration, which is the case to most of us here). Saying "it is within 6 months service standard" or saying "we're unable to decide within 24 hours decision..." doesn't make any difference, this is just a "click and send" operation by an operator at the UKVI service centre (not the caseworker) after received the requested update from UKVI casework team (it is still under consideration). The operator doesn't have any information to the issue of your application, the only information the operator has is whether your application is done or not done. Then the operator selects a type of generic email replies, and click "send".

(2) In theory, you cannot escalate for the second time within 5 working days and once you got an update (the so-called generic email), you are not eligible to raise an escalation again within 30 working days. However, if a new staff (i.e. unexperienced staff, as most of them are) picked up your phone, that person may raise an escalation for you regardless of the rules. This information is from several senior staffs at the call centre. Once again, these do not really matter because (1).

(3) The reason for a lengthy delay (1+month) is not strictly relevant to the nature of your case. I saw various reasons or no reason for cases to be allocated to an administrative check. However, the length of the check is probably relevant to the complexity of your case.

(4) My guess of the ultimate length of the administrative check is 8 weeks, I have not seen anyone not receiving a "visa granted" decision after 8 weeks. This doesn't include those who have serious issues which may result in a refusal.

(5) There are three ways at the moment could potentially push your case forward if you are in a hurry to get the visa.
(5.1)Complaint to complaints@homeoffice.gsi.gov.uk or complaints@homeoffice.gov.uk and wait for 20 working days.
(5.2) Write to SRSUKVACS@homeoffice.gov.uk and they will forward your complaints to the UKVI casework team.
(5.3) Write to your local MP, they can help to chase your case via their direct connection to the UKVI MPs team.
(5.1) is not definately proven to be useful in my case, because I have not received a reply of the complaint until now. I guess (5.2) is similar, although they forwarded my email to the UKVI casework team, I have not received any reply as well. (5.3) contributed the most in my case, since my local MP is really really helpful, called every 3 days, wrote two formal letters to UKVI. However, this is only my guess. The UKVI MPs team has more information and access to our case but again cannot influence the casework team directly. The written letter from your MP would do, but that takes a long time as well (probably slightly faster than 20 working days, my MP still has not received any written response from UKVI to his 2 letters yet). Therefore, my guess is (3)and (4) may still hold, no matter what you do.

I will continue to complaint to UKVI together with my local MP even I have received a decision now.

Feeling so soo happy for you mateee...💐👏🏻☺️👍😇...we were the November team, who had to wait the longest...happy to see others also got theirs like Madihaali, eagle123 etc...patience but it was hard...so just don’t give up, no point sitting idle- for me it was clearly my MP’s involvement and the letter from UKVI MP’s team did suggest that...now waiting for the refund

docshami
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India

Re: UKVCAS Super Priority Service

Post by docshami » Tue Feb 05, 2019 6:57 am

madihaali_304 wrote:
Sat Jan 26, 2019 10:49 am
I can finally share an update and good news from my end!

I got my approval letter and BRP card; both in the mail yesterday. Got a call from my lawyer at around 1230 saying he has received a letter confirming that my application has been granted and then I got another call from him around 1700 saying he has also just received my card via courier.

Here's my timeline:

Application type: Set O Tier 2G to ILR
Online application submitted: 19/11/18
Biometrics appointment: 28/11/18 at Beford Point, Croydon
Raised 5 'escalations' by calling the UKVI helpdesk but as mentioned previously, that literally does nothing in terms of actually escalating or pushing for an update as the relevant people never get notified
Wrote to my MP and the complaints team on 17/01/19 but have not received a response till date
Approval letter and BRP card both received on 25/01/19
Date on approval letter/BRP card validity start date: 23/01/19
💐👏🏻👍😇

babsquare
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Nigeria

Re: UKVCAS Super Priority Service

Post by babsquare » Tue Feb 05, 2019 8:08 am

Hi all,

I got my SET(LR) approval today, switched from Tier 1 Entrepreneur.

Application submission date: 17th January

Appointment date: 2nd February at 9 am in Cardiff

Approval email sent: 4th February at 09:05

Awaiting decision letter and BRP

Good luck to everyone!

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