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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

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Apexhound
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Re: UKVCAS Super Priority Service

Post by Apexhound » Tue Feb 12, 2019 1:53 pm

speckycanuck wrote:
Tue Feb 12, 2019 1:46 pm
Apexhound wrote:
Tue Feb 12, 2019 9:10 am
Hello,

I’ve been browsing this thread for a while now and finally registered today.

My wife applied for ILR (Set m) priority service and hasn’t had a reply yet.

Date of submission : 22 Jan 2019
Documents scanned uploaded : 28 Jan 2019
Biometrics in Croydon Sopra Steria : 7 Feb 2019 @12pm.
Now the waiting game..

I’ve heard a person apply on Saturday after our appointment and got an email on a Sunday. I didn’t know they are working days for caseworkers.

Our case should be straight forward and her previous spouse visa renewal was granted 2.5 years ago without any issues.

Fingers crossed and will update you all if we get an answer.

Ken

Hi Ken, I'm in the same boat - Set(M), no problems with the initial two FLR(M) applications and nothing complex about our case; I also applied 22 Jan and biometrics 5 Feb (a VERY crowded Birmingham centre), still nothing - and others with appointments in between hearing back within 24 hrs, and others still waiting after a month, so it seems to be completely random who actually hears back and after how long. All the best to you guys - I know we're finding it super stressful (particularly with upcoming work and family travel).
Hey there,
I hope we get some good news soon. Yes the Croydon centre was VERY busy and I didn’t expect it to be like that.
I’ll keep you posted.

abhijit19
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Re: UKVCAS Super Priority Service

Post by abhijit19 » Tue Feb 12, 2019 2:32 pm

Would be good to get a new thread going about how to get refunds and who has managed to get refunds?

Someone started a new thread but was immediately locked down.
Not easy to wade through 112 pages of a thread to look at examples of people who have managed to get a refund.

kriss13
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Re: UKVCAS Super Priority Service

Post by kriss13 » Tue Feb 12, 2019 2:54 pm

Hello everyone
i would like to share my experience for super priority Service.
i have submitted my ILR application (SET-O) via the new process. i have chosen the premium service.
Online application- 22 nov 2018
Attanded my biometric at croydon- 01 dec 2018
received standard email was like standard 6 months service- 24 dec 2018

Escalate them again by calling and email to home office but no response till end of january and without giving decisoin on my application they refund super priority fees back to my bank account.

i have only ask them to escalate the process never ask for refund after that i chase them by calling 2 times but till today no response. Please share your experience and help us further.

Wishingpig
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Re: UKVCAS Super Priority Service

Post by Wishingpig » Tue Feb 12, 2019 4:50 pm

kriss13 wrote:
Tue Feb 12, 2019 2:54 pm
Hello everyone
i would like to share my experience for super priority Service.
i have submitted my ILR application (SET-O) via the new process. i have chosen the premium service.
Online application- 22 nov 2018
Attanded my biometric at croydon- 01 dec 2018
received standard email was like standard 6 months service- 24 dec 2018

Escalate them again by calling and email to home office but no response till end of january and without giving decisoin on my application they refund super priority fees back to my bank account.

i have only ask them to escalate the process never ask for refund after that i chase them by calling 2 times but till today no response. Please share your experience and help us further.
That's so awful! Can't believe they could behave like that.

hopeforall9
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Re: UKVCAS Super Priority Service

Post by hopeforall9 » Tue Feb 12, 2019 5:21 pm

Got a weird email at 16:28 today, which has the escalation reference from last week in the subject line:

'still not recived a decision customer is asking for a phone call regarding her application'

I feel like this was a note that they added to the escalation and the note got sent to me. Has this happened to anyone else before? and yes received was misspelt in the email.

cvkiran
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Re: UKVCAS Super Priority Service

Post by cvkiran » Tue Feb 12, 2019 11:11 pm

Wow! reading this thread is scary!!! I applied super priority for ICT Tier 2 extension yesterday and have got no email or contact from anyone yet.

Looks like early days but feel cheated now that I paid a premium rate for this service and not sure how much more longer I will end up waiting. One of my colleagues who applied today morning hot his approval email in the evening same day. So this is just random rather than any logic. We both work for same organisation who issues the COS. So unable to understand the logic.

Will wait and update if I get anything. People have mentioned about escalating to HO ...how do you do that?

Cara1
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Re: UKVCAS Super Priority Service

Post by Cara1 » Wed Feb 13, 2019 7:12 am

abhijit19 wrote:
Tue Feb 12, 2019 2:32 pm
Would be good to get a new thread going about how to get refunds and who has managed to get refunds?

Someone started a new thread but was immediately locked down.
Not easy to wade through 112 pages of a thread to look at examples of people who have managed to get a refund.
Hi,

I started a new post and it was been immediately locked. I understand reading through 112 pages is very hard and seriously saying the last 40 pages I’ve read there’s noone talking about the procedure for refund, so I don’t get it.

Regards,
Cara

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CR001
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Re: UKVCAS Super Priority Service

Post by CR001 » Wed Feb 13, 2019 7:32 am

Cara1 wrote:
Wed Feb 13, 2019 7:12 am
abhijit19 wrote:
Tue Feb 12, 2019 2:32 pm
Would be good to get a new thread going about how to get refunds and who has managed to get refunds?

Someone started a new thread but was immediately locked down.
Not easy to wade through 112 pages of a thread to look at examples of people who have managed to get a refund.
Hi,

I started a new post and it was been immediately locked. I understand reading through 112 pages is very hard and seriously saying the last 40 pages I’ve read there’s noone talking about the procedure for refund, so I don’t get it.

Regards,
Cara
Most members have received automatic refunds!!

Starting another topic that goes on and on and off topic is difficult to moderate and keep in check. This isn't the only very long topic the 3 most active mods have to keep an eye on!!
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

Cara1
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Re: UKVCAS Super Priority Service

Post by Cara1 » Wed Feb 13, 2019 7:38 am

I’m sorry, don’t intend to be rude here. Automatic refunds how? Reading this long link, I’ve realised hardly anyone’s received an answer in 24 hours. Is there link or telephone no for refunds application?

Thanks.

Regards,
Cara

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CR001
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Re: UKVCAS Super Priority Service

Post by CR001 » Wed Feb 13, 2019 7:43 am

Cara1 wrote:
Wed Feb 13, 2019 7:38 am
I’m sorry, don’t intend to be rude here. Automatic refunds how? Reading this long link, I’ve realised hardly anyone’s received an answer in 24 hours. Is there link or telephone no for refunds application?

Thanks.

Regards,
Cara
Members have posted that after escalating and writing to complaints that they received an auto refund of the super priority fee. Some have had this confirmed in correspondence from HO when application was approved.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

passing_by
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Re: UKVCAS Super Priority Service

Post by passing_by » Wed Feb 13, 2019 7:56 am

Cara1 wrote:
Wed Feb 13, 2019 7:12 am
Hi,

I started a new post and it was been immediately locked. I understand reading through 112 pages is very hard and seriously saying the last 40 pages I’ve read there’s noone talking about the procedure for refund, so I don’t get it.

Regards,
Cara
oldmankensey wrote:
Fri Jan 11, 2019 11:46 am
really happy to see so many of the 'old timers' getting approval.

we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.

I got my refund so wanted to explain what I did, as people's minds are turning more to that now.

I got a mailing address off this thread (from waaaaaaay back in November I think)

The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP

I sent them a letter three days ago:

1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.

2. Paragraph about why I'm writing

3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."

And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.

passing_by
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Re: UKVCAS Super Priority Service

Post by passing_by » Wed Feb 13, 2019 8:02 am

cvkiran wrote:
Tue Feb 12, 2019 11:11 pm
Will wait and update if I get anything. People have mentioned about escalating to HO ...how do you do that?
Hope you will receive your decesion soon.

If not, you may escalate via the UKVI phone number after 6 working days have passed since your biometrics appointment. But this "escalation" is one of the most useless options during this process, if not the most useless one. It literally does nothing with respect to the timeline of your specific decision.

raghu.raju457
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Re: UKVCAS Super Priority Service

Post by raghu.raju457 » Wed Feb 13, 2019 8:43 am

raghu.raju457 wrote:
Tue Feb 12, 2019 8:21 am
ndb2019 wrote:
Tue Feb 12, 2019 12:16 am
Hello,
Apointment on 30/01/19
Email received on 30/01/19
Letter received from home office on 01/02/19
Biometric AWAITING..

It's been nearly 9 working days. On letter it does say 10. I am getting worried. Is there anyway to check when and how early can I receive my BRP. I have a new job offer and can't prove my eligibility to work as they don't accept the letter.
Hi ndb2019

you are not alone my visa was approved on 17/01/2019 still waiting for BRP. Its almost 18 working days still no response.

My Solicitor filled the form after 10 working days even after that no response she had to make few emails and calls then they come back saying we have referred your case back to the original case worker to investigate and we will response in due course.

Not sure how long is due course me too waiting for the BRP as I have new job offer waiting

Thanks
Hi All

Update on process, my Solicitor has received an email and letter saying they have lost mu Biometric Information and requesting for re do the Biometrics again in the participating Post Office and this Biometrics is for free of cost!!!!!!!!. And asking to email them as soon as I have done my biometrics

The letter made me surprise however I have no choice so I have to re take the biometrics and now waiting for them to come back

Thanks

hdave01
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Re: UKVCAS Super Priority Service

Post by hdave01 » Wed Feb 13, 2019 9:21 am

I received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.

My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)

Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.

Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.

By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!

pinam
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India

Re: UKVCAS Super Priority Service

Post by pinam » Wed Feb 13, 2019 9:35 am

Cara1 wrote:
Wed Feb 13, 2019 7:38 am
I’m sorry, don’t intend to be rude here. Automatic refunds how? Reading this long link, I’ve realised hardly anyone’s received an answer in 24 hours. Is there link or telephone no for refunds application?

Thanks.

Regards,
Cara
Hi Cara1,

I emailed to complaints@homeoffice.gsi.gov.uk around 8 days ago for refund. I stated my application number and complete timeline of the application. I also mentioned about various escalations I made after 5 working days deadline. I received a reply from home office next day that they failed to meet 24 hour deadline in my case and I will get the refund in 28 working days. I am still waiting for the refund now.

Please email them and wait to get their feedback. I hope this helps.

Apexhound
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Re: UKVCAS Super Priority Service

Post by Apexhound » Wed Feb 13, 2019 9:54 am

I’ve just spoken to someone on the UKVI hotline and they said that decisions are made within 24hours and they have 5 working days after that to send out an email or letter regarding the outcome. She said for my wife’s case if she enrolled biometrics on 7th Feb, if we don’t hear from them on 14th Feb then contact them and they will take all my wife’s application details etc and send it to the main office to ask them to look into it.

Cheers,
Ken

Wishingpig
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Re: UKVCAS Super Priority Service

Post by Wishingpig » Wed Feb 13, 2019 10:06 am

hdave01 wrote:
Wed Feb 13, 2019 9:21 am
I received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.

My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)

Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.

Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.

By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!
May I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.

hdave01
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Re: UKVCAS Super Priority Service

Post by hdave01 » Wed Feb 13, 2019 10:10 am

Wishingpig wrote:
Wed Feb 13, 2019 10:06 am
hdave01 wrote:
Wed Feb 13, 2019 9:21 am
I received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.

My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)

Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.

Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.

By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!
May I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.
I emailed my MP on 4th Feb. I got an auto-email that his office aims to reply within 10 working days of receiving emails. I called their office on 6th Feb to request prompt assistance. They wrote to UKVI on my behalf on 7th Feb.

The best way is to call after sending email to express the urgency of the matter. I also highlighted the fact that I not only have planned personal holidays which are at risk but also my work might require me to travel at short notice.

passing_by
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Re: UKVCAS Super Priority Service

Post by passing_by » Wed Feb 13, 2019 10:16 am

Wishingpig wrote:
Wed Feb 13, 2019 10:06 am
May I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.
My MP responded after 1.5 weeks only after escalating it with his office (his secretary told me that the MP usually responds within 2 weeks and he is very busy). After not hearing neither from his first response nor from the HO I called the MP secretary again. She told me that they usually give the HO 20 working days to respond to the MP

Wishingpig
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Re: UKVCAS Super Priority Service

Post by Wishingpig » Wed Feb 13, 2019 10:19 am

hdave01 wrote:
Wed Feb 13, 2019 10:10 am
Wishingpig wrote:
Wed Feb 13, 2019 10:06 am
hdave01 wrote:
Wed Feb 13, 2019 9:21 am
I received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.

My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)

Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.

Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.

By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!
May I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.
I emailed my MP on 4th Feb. I got an auto-email that his office aims to reply within 10 working days of receiving emails. I called their office on 6th Feb to request prompt assistance. They wrote to UKVI on my behalf on 7th Feb.

The best way is to call after sending email to express the urgency of the matter. I also highlighted the fact that I not only have planned personal holidays which are at risk but also my work might require me to travel at short notice.
Thank you! That's very helpful. I will call tomorrow MP if there is still no email reply yet. Good luck with your escalation.

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