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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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mail9
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Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 1:48 pm

yes i got that exact email on monday. that is when i called them and one gentleman escalated my case for me.

madihaali_304
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Re: UKVCAS Super Priority Service

Post by madihaali_304 » Fri Dec 07, 2018 2:02 pm

mail9 wrote:
Fri Dec 07, 2018 1:48 pm
yes i got that exact email on monday. that is when i called them and one gentleman escalated my case for me.
I see, did you call the same UKVI people again that escalated your case in the first instance? Also, what did you say to them please?

mail9
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Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 2:12 pm

They were denying to escalate it till last monday as it was not yet 5 working days although i applied on 26th. The first time when i called one of them said as i received this email, i have to wait for 5 days and re-escalate it. it is when i tried again and another gentleman found that my case has not been escalated and did that for me. now it is nearly 5 days and they are denying to escalate it until 5 days have passed.

my suggestion is dont even tell them that you got this email. just ask them to escalate your case.
take the name of the person who talks to you and dont speak to the same person.

FarooqShah86
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Pakistan

Re: UKVCAS Super Priority Service

Post by FarooqShah86 » Fri Dec 07, 2018 2:27 pm

I called them just now basically saying this was supposed to be a SUPER priority application and your published standard time for processing was 21hours. The woman I spoke to was so polite and nice that I couldn’t be rude to her.
She explained to me that they are fully aware it’s causing issues for a lot of people at the moment.
She said I’ll most likely hear something from them over the weekend but in case I don’t then I should raise it with them on monday! Frustrating tbh!
Remembering the good old days when you could just go to HO, wait for a couple of hours hours and get your decision there and then!

madihaali_304
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Re: UKVCAS Super Priority Service

Post by madihaali_304 » Fri Dec 07, 2018 2:39 pm

mail9 wrote:
Fri Dec 07, 2018 2:12 pm
They were denying to escalate it till last monday as it was not yet 5 working days although i applied on 26th. The first time when i called one of them said as i received this email, i have to wait for 5 days and re-escalate it. it is when i tried again and another gentleman found that my case has not been escalated and did that for me. now it is nearly 5 days and they are denying to escalate it until 5 days have passed.

my suggestion is dont even tell them that you got this email. just ask them to escalate your case.
take the name of the person who talks to you and dont speak to the same person.
So I just called them and it was a different person that answered, I mentioned nothing about the email received or that I had already called before and she said that they have have already escalated this for me yesterday and that I now have to wait for 5 working days from yesterday to hear back from them. I asked her what the next step would be in case I haven't heard back in this time, and she said I should then call back again. Beyond fed up with these people now!

mail9
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Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 2:45 pm

madihaali_304 wrote:
Fri Dec 07, 2018 2:39 pm
mail9 wrote:
Fri Dec 07, 2018 2:12 pm
They were denying to escalate it till last monday as it was not yet 5 working days although i applied on 26th. The first time when i called one of them said as i received this email, i have to wait for 5 days and re-escalate it. it is when i tried again and another gentleman found that my case has not been escalated and did that for me. now it is nearly 5 days and they are denying to escalate it until 5 days have passed.

my suggestion is dont even tell them that you got this email. just ask them to escalate your case.
take the name of the person who talks to you and dont speak to the same person.
So I just called them and it was a different person that answered, I mentioned nothing about the email received or that I had already called before and she said that they have have already escalated this for me yesterday and that I now have to wait for 5 working days from yesterday to hear back from them. I asked her what the next step would be in case I haven't heard back in this time, and she said I should then call back again. Beyond fed up with these people now!
i am now wondering if any thing was wrong with my application.

FarooqShah86
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Pakistan

Re: UKVCAS Super Priority Service

Post by FarooqShah86 » Fri Dec 07, 2018 2:49 pm

As long as they send out a simple email or a text message informing people of the outcome of the application, i’m sure people would have some peace of mind! they just can’t be bothered !

Timothy Tao
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Re: UKVCAS Super Priority Service

Post by Timothy Tao » Fri Dec 07, 2018 3:44 pm

Update from me:
still nothing since 28 Nov (with the SP new service)

I think no one in this thread has ever heard back yet (if applied after 27 Nov) right? I think HO must having issues atm.

oldmankensey
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Re: UKVCAS Super Priority Service

Post by oldmankensey » Fri Dec 07, 2018 4:12 pm

I'm not calling or emailing anyone anymore, I just don't think it's worth it, they evidently are having huge issues somewhere. I'll track progress of others on here, if people from last/this week's appointments start getting emails/calls and we don't, then I'll do something. Haven't even bothered with DX today.

This is the reality of hostile environment. :(

mail9
Junior Member
Posts: 65
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Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 4:15 pm

mail9 wrote:
Fri Dec 07, 2018 2:45 pm
madihaali_304 wrote:
Fri Dec 07, 2018 2:39 pm
mail9 wrote:
Fri Dec 07, 2018 2:12 pm
They were denying to escalate it till last monday as it was not yet 5 working days although i applied on 26th. The first time when i called one of them said as i received this email, i have to wait for 5 days and re-escalate it. it is when i tried again and another gentleman found that my case has not been escalated and did that for me. now it is nearly 5 days and they are denying to escalate it until 5 days have passed.

my suggestion is dont even tell them that you got this email. just ask them to escalate your case.
take the name of the person who talks to you and dont speak to the same person.
So I just called them and it was a different person that answered, I mentioned nothing about the email received or that I had already called before and she said that they have have already escalated this for me yesterday and that I now have to wait for 5 working days from yesterday to hear back from them. I asked her what the next step would be in case I haven't heard back in this time, and she said I should then call back again. Beyond fed up with these people now!
i am now wondering if any thing was wrong with my application.
just now i phoned back to re-escalate my application after 10 days. the lady who took my details said that my application has not been escalated at all last week and she is escalating this today. she is asking for a case ref number. is it possible to go back to the online application now? i have not got any confirmation email or any thing

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Fri Dec 07, 2018 4:20 pm

venk wrote:
Thu Dec 06, 2018 12:47 pm
Hi Guys,

Anybody attended their biometrics on or after 26th November 2018 has received email/post with approval conformation or biometric card?

i have attended my biometrics on 26th and have not heard anything since then.

Thanks
have you received any update

cemj
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Re: UKVCAS Super Priority Service

Post by cemj » Fri Dec 07, 2018 4:32 pm

Timothy Tao wrote:
Fri Dec 07, 2018 3:44 pm
Update from me:
still nothing since 28 Nov (with the SP new service)

I think no one in this thread has ever heard back yet (if applied after 27 Nov) right? I think HO must having issues atm.
My husband got his granted this morning - submitted online on 29th Nov and attend appointment on 3rd Dec. I'm wondering if it depends on visa type or location of centre?

FarooqShah86
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Pakistan

Re: UKVCAS Super Priority Service

Post by FarooqShah86 » Fri Dec 07, 2018 5:09 pm

Did he get an email or letter ?

sunnysakhi
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 07, 2018 6:15 pm

FarooqShah86 wrote:
Fri Dec 07, 2018 5:09 pm
Did he get an email or letter ?
This new service is turning out to be real nightmare scenario.Nowhere to go for help. Just calling HO seems to be of no help.I wonder what to do to know what is happening with our application.
Feeling of helplessness.

thakur786
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India

Re: UKVCAS Super Priority Service

Post by thakur786 » Fri Dec 07, 2018 6:35 pm

#### NEED URGENT HELP ####

I applied for ILR under SET (0) and provided my Master Degree Certificate from India along with UK Naric Comparability stating 'Master of Computer Applications is considered comparable to British Master Degree Standard' and of course Life in the UK certificate.

Home Office came back with below:

"The evidence you have provided only states the level of academic qualification equivalent. Therefore, the UK NARIC needs to state the CEFR level of English in which the course was taught"

Can someone please shed some light what they are after ? I have provided the same proofs mentioned above when they have granted extensions twice in the past when I went to Home Office in Sheffield for the same day appointment and not sure why they are after something else now?

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CR001
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Re: UKVCAS Super Priority Service

Post by CR001 » Fri Dec 07, 2018 6:45 pm

thakur786 wrote:
Fri Dec 07, 2018 6:35 pm
#### NEED URGENT HELP ####

I applied for ILR under SET (0) and provided my Master Degree Certificate from India along with UK Naric Comparability stating 'Master of Computer Applications is considered comparable to British Master Degree Standard' and of course Life in the UK certificate.

Home Office came back with below:

"The evidence you have provided only states the level of academic qualification equivalent. Therefore, the UK NARIC needs to state the CEFR level of English in which the course was taught"

Can someone please shed some light what they are after ? I have provided the same proofs mentioned above when they have granted extensions twice in the past when I went to Home Office in Sheffield for the same day appointment and not sure why they are after something else now?
You need NARIC comparable assessment AND the English language assessment. The two combine from NARIC costs about £150.

Note that this topic is not the correct one to ask about your application. It is only for new service experience and queries.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

sunnysakhi
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 07, 2018 7:37 pm

thakur786 wrote:
Fri Dec 07, 2018 6:35 pm
#### NEED URGENT HELP ####

I applied for ILR under SET (0) and provided my Master Degree Certificate from India along with UK Naric Comparability stating 'Master of Computer Applications is considered comparable to British Master Degree Standard' and of course Life in the UK certificate.

Home Office came back with below:

"The evidence you have provided only states the level of academic qualification equivalent. Therefore, the UK NARIC needs to state the CEFR level of English in which the course was taught"

Can someone please shed some light what they are after ? I have provided the same proofs mentioned above when they have granted extensions twice in the past when I went to Home Office in Sheffield for the same day appointment and not sure why they are after something else now?
UK NARIC Provides two certificates
1)Academic Qualification Level Statement
2) English Language Proficiency Statement

Had you provided both certificates or only one certificate.

sunnysakhi
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Posts: 63
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 07, 2018 7:40 pm

thakur786 wrote:
Fri Dec 07, 2018 6:35 pm
#### NEED URGENT HELP ####

I applied for ILR under SET (0) and provided my Master Degree Certificate from India along with UK Naric Comparability stating 'Master of Computer Applications is considered comparable to British Master Degree Standard' and of course Life in the UK certificate.

Home Office came back with below:

"The evidence you have provided only states the level of academic qualification equivalent. Therefore, the UK NARIC needs to state the CEFR level of English in which the course was taught"

Can someone please shed some light what they are after ? I have provided the same proofs mentioned above when they have granted extensions twice in the past when I went to Home Office in Sheffield for the same day appointment and not sure why they are after something else now?
Had you applied under Super priority service? If yes then when was your appointment and this request for additional document, when was it sent.

mginn79
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Re: UKVCAS Super Priority Service

Post by mginn79 » Fri Dec 07, 2018 7:42 pm

Jap04d wrote:
Fri Dec 07, 2018 12:57 am
mginn79 wrote:
Sat Nov 17, 2018 1:44 pm
Hi all,

Also wanted to share my experience with the new process:

- Paid £60 for 12pm appointment in Cambridge on Friday 16 November (Set M, premium service)
- Arrived early (11.30am)
- Was told to make sure that I was in the general area 5 minutes before appointment by a worker at the library
- Sat in the cafe area adjacent to the desk
- Happened to ask a member of staff if I needed to inform them that I was here to be told that there were significant delays and they handed me a ticket basically meaning that the paid appointment was void and that other people who should have been after me were probably seen before me
- Other people that had an appointment at 10am had not been seen still when I turned up
- No clear signs up anywhere detailing the delay and what visitors need to do when they arrive
- We were finally seen at around 4.30pm and the appointment took approximately 25 minutes (all of my documents were scanned in prior to the appointment so the 25 minutes were for the biometrics and to confirm all scanned documents were legible)
- Many people were turned away from their appointments because of the delays (biometric machine and internet connections issues)
- There was only 1 station to deal with appointments, it wasn't closed off so it wasn't very private so others could hear and see what was going on
- The staff that were carrying out the appointments were doing the work on behalf of Sopra Steria and did receive a lot of abuse from angry customers which was uncalled for as they were not from Sopra Steria
- Overheard one of the staff say that too many appointments had been issued which also caused a backlog so FYI, be prepared for a very long day!
- Have since sent a complaint to Sopra Steria and requested to have the appointment fee refunded and will also be asking for a contribution to our £25 car park fee because we were there for over 5 hours.
- As another FYI, please do your best to upload your documents in advance as the equipment seemed from reliable.

Now I just wait for my outcome which hopefully will be Monday/Tuesday as the application was submitted just after 5pm so that might cause a slight delay.

Good luck to everyone that has to go through this and also let me know if there are any other topics that I can post this to so more are aware.
Thank you for posting this. How much did you pay extra for the 24hour decision??
Hi Jap04d, sorry for the delay in replying. I paid £2,999 (premium service) but then there was the additional fee for the biometrics which was just under £20 and then depending on the centre and appointment time you may have to pay extra (I had to pay £60 for a 12pm appointment). Standard is £2,389 so I paid an extra £610. My appointment was on a Friday, application ended up being submitted close to 5pm that day and I received a decision by lunchtime Monday so I did get my 24 hour (working day) decision.

Hope that helps!

sunnysakhi
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India

Re: UKVCAS Super Priority Service

Post by sunnysakhi » Fri Dec 07, 2018 7:43 pm

bhcool wrote:
Thu Dec 06, 2018 6:38 pm
cja_1234 wrote:
Thu Dec 06, 2018 3:12 pm
bhcool wrote:
Thu Dec 06, 2018 2:07 pm
Hi All,

I just received update from my Lawyer that there is technical issues on the biometrics taken and hence there are delay in application as we can see for all especially who applied last week, if i get any further update i will let all know
How did your lawyer get the update? Officially from Home Office or some sources/connections he has?
Most probably by his some source/connection
Hve you received any update.

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