Hi All,
Anyone, whose Super Priority Service is delayed, this may help you.
Story is long, but I have to explain to make it clear.
I applied for ILR based on Tier 2 Gen. (5 years) on Super Priority Basis.
On the day when I submitted docs, Caseworker chased me via email asking about the dependant children living with me. I replied back to case worker in 5-10 minutes but then didn’t hear anything back from her ever.
Which means the case was not decided with in the service standards. It took them more than two weeks to decide my case and this happened after two chasers.
Afterwards, I reached out to
tier25TMC@homeoffice.gov.uk and explained the whole timeline and claimed the refund of £610 on the basis that the application was not decided with in the service standards.
The reply I got from the Migration team was, Caseworker marked my file as out of service standards because there was a missing piece of information and that is why Caseworker chased me for (email about dependants). Hence I am not eligible for the refund.
I was shocked to see this reply, as there was something clearly misunderstood. To me the question in the email about dependants was not a missing piece of information. Hence, I reached out to the team again and claimed that I supplied the reply in 5-10 minutes hence I don’t consider that this is right. Kindly, my claim should be re-looked at. Again the response was a failure because the case worker has a responsibility to check this with the applicants and this was not readily provided so I am not eligible for the refund. Sorry.
Third Time, I clearly questioned, kindly refer me to the application form or the guidance which establishes that this was a missing information, on my case, hence it was labelled as out of service standards. I also attached the snapshots of the emails, and stated, this means, any person who is applying for ILR and had dependants on the previous application should not use priority service because then Case workers can easily mark their applications as out of service standards based on the above question and the applicants can lose £610 for no reason. Plus, if an applicant can provide all the relevant information as per the checklist why would someone will not provide this information if this is a known piece of required information. I also, mentioned that on my cover letter there was a mention of Dependants that they are not part of this application. Hence I still remain dissatisfied, kindly have a look again at my claim.
This time, person has checked the files thoroughly and came back with a positive response and allowed my claim of £610 acknowledging that there was a mention on the cover letter so there was enough information available for the caseworker to make the decision. But there was no mention that they will apply for leave to remain before expiry of current leave. Hence caseworkers asked the question. But on the balance, person is satisfied and allowing me a refund.
I was also told that, in future, please provide as much information as you can to make it easy for caseworkers to make the decision in given service standards.
As this has nearly cost me £610, please make sure you guys add two things to your cover letters.
• Mention of your dependants
• They will apply for leave to remain before expiry of current leave (if they are not part of your ILR application)
Best of luck.
Thank you for your time.
Regards,
JR
