Application Type : FLR(M) - 1st Extension
Application Submitted on 5 Oct 2019 Online (super priority service)
Attended Sopra Steria Centre Biometrics Enrolled: 6 October 2019 @ Manchester
Started to wait and called UKVI contact centre at 0300 123 2241 for the first escalation on 14 October
Received a generic email on 14-oct(The application will be processed as soon as possible....)
Started to wait and called UKVI contact centre again at 0300 123 2241 for the second escalation on 21 October
Receive a generic email on 22-Oct (The team has been notified and your application will be processed asap....)
Did not escalate again and kept waiting
Decision Email: 12-Nov-2019 Visa granted 30 months and did not mention anything about the super-priority fees refund. I sent an email back to the caseworker who sent the decision email and he said that he has requested for the refund.
Decision letter received: 15-Nov-2019
BRP: 15-Nov-2019
Did not received super-priority fees refund until 3 of December so I sent a complaint email on 3-Dec-2019 asking for my refund £800.
Received my refund on 6th of December.
Received an email from the complaint team: Saying the refund has been processed.
So please keep in mind "Please note some financial providers can take up to 30 working days to process the refund" but you will definitely be refunded so keep calm and carry on
