UKVCAS Super Priority Service

[oldmankensey]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

did you make any reference to the date problem in your application or did you just wait to see what happened without mentioning it?

also, did you get the BRP via DX or Royal Mail?

[mahmoudsayed86]

I wrote a cover letter explaining that I called the UKVI on 5 November asking about which date is considered my date of application before I submitted my online application and they confirmed to me over the phone that it is the date of appointment (which is true). I explained all of that in my cover letter which I submitted with my documents and uploaded it under category 'proof of application'

I also included the period between the entry clearance being issued and me entering the UK in my 5 years period and it went fine

[CR001]

I wrote a cover letter explaining that I called the UKVI on 5 November asking about which date is considered my date of application before I submitted my online application and they confirmed to me over the phone that it is the date of appointment (which is true). I explained all of that in my cover letter which I submitted with my documents and uploaded it under category 'proof of application'

I also included the period between the entry clearance being issued and me entering the UK in my 5 years period and it went fine

Important for members who are applying on SET M to note that the period between visa start date and entering the UK is NOT relevant to SET M and is ONLY applicable to PBS route applications for ILR who can enter within 180 days after visa start date if they choose. Two different routes and immigration rules.

[manuelabe]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

Congratulations!! happy for you. I have about 8 working days now for it to come and i am super anxious too as i have flights booked for xmas... on the 22nd. Praying mine comes too but I submitted my Biometrics on the 24th of Nov and it was 10 days on friday... so I am hoping it is already somewhere in the mail.

However, your case gives me hope. Can I ask if you had to call / email to escalate your case?

[mahmoudsayed86]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

Congratulations!! happy for you. I have about 8 working days now for it to come and i am super anxious too as i have flights booked for xmas... on the 22nd. Praying mine comes too but I submitted my Biometrics on the 24th of Nov and it was 10 days on friday... so I am hoping it is already somewhere in the mail.

However, your case gives me hope. Can I ask if you had to call / email to escalate your case?

Thanks very much and I hope you receive yours very very soon and make your xmas plans!

I have called the UKVI on 6 December , they said they cannot really do anything before 5 working days have passed , so it is not an escalation because they even did not ask about my name.

However, I had receieved an email around late November (by that time I have not applied) asking me to submit my biomeric asap otherwise I will suffer delays, I replied to that email on 5 December just after my appointment confirming that I applied and asking for decision within 24 hours as promised.

The email was from 'TIer 2 and 5 work flow team): email address:
T2&5WT@homeoffice.gov.uk

I understand this email address concerns only tier 2 route

Good luck!!!

[cemj]

My husband received his BRP today via DX - FLR(M)

Submitted application online 29th Nov
Attended Sopra Steria Centre on 3rd Dec
Received email confirming leave was granted 7th Dec
BRP arrived 11th Dec

Hope everyone hears soon!

[nishi]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

That's a great news !!. Congrats!.

My wife submitted PBS dependant application on 30th Nov and is still waiting for any correspondence. One thing that happened was that they didn't even collect her current BRP which they use to collect in same day appointment. Was your BRP collected or do you have both old and new ones?

[mahmoudsayed86]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

That's a great news !!. Congrats!.

My wife submitted PBS dependant application on 30th Nov and is still waiting for any correspondence. One thing that happened was that they didn't even collect her current BRP which they use to collect in same day appointment. Was your BRP collected or do you have both old and new ones?

Thanks very much and I hope your wife gets her soon.

I still have my old and new BRP. No one collected my old one at the appointment.

[jane2018]

My case was not decided within 24 hours. Instead I received generic email claiming my case is of an extreme complexity.

My case is a straighfrward spouse application on 5 year route (I already hold a valid spousal leave to remain). I think the Home Office is lying and symply delaying the decision for lack of resources. Absolutely shocking.

But no complaints against Sopra. They are good. Well-organized. It is a shame they are not decision-makers.

[Ritchie12]

Thank you Daisy but their explanation re 24 hour turnaround time is ridiculous! They could have said they did not promise but aim to make decision within 24 hours!

Hi all, I thought I'd share my experience and what I know to date:

Nov 28th I attended my Super Priority appointment at 7:30am at London premium lounge (Mark lane). It was for Tier2 General Visa. I arrived early around 7:05 and was seen at 7:28am; left the lounge by 7:50am.

Today I called the 0300 123 2241 to enquire about the status since 24 hrs have passed. What I was told was:
- the 24 hr is not 24 natural hour window, should be 24 working hr. This means that if my application was made on 7:30am on 11/28, a decision should be made by morning of 11/30
- after a decision is made, I'll be notified of the result in 5 working days
- the way I'll be notified depends on the centre, it could be email, or second class mail
- if i don't hear anything by 12/07, I should call back again

So I guess, allow up to 2 working days after your appt for a decision to be made, and hopefully the case worker/centre chooses email rather than 2nd class mail to notify result so we all know as soon as possible!

Hope this helps and hope I'll hear from HO very soon!

I agree with Ilovethebattles. The explanation of 24 hours is complete BS. They could have said, 3 working days and made it cheaper. £3000 is no mean money to come by and most people will agree with me. It takes some borrowing and some hard savings. HO should keep to their timelines and promises of delivering a decision in 24 hours.

[jagzmann]

I think a few of us are still confused about date of submission / appointment as date of application and i can't find any guideline to support this. Can you please explain how you mean on the highlighted below?

I wrote a cover letter explaining that I called the UKVI on 5 November asking about which date is considered my date of application before I submitted my online application and they confirmed to me over the phone that it is the date of appointment (which is true). I explained all of that in my cover letter which I submitted with my documents and uploaded it under category 'proof of application'

I also included the period between the entry clearance being issued and me entering the UK in my 5 years period and it went fine

[Ritchie12]

i called the home office and they said it was escalated only yesterday! so it is going to take 3 to 5 days for the decision to be made and 10 days for brp to come through. i could have applied for the standard service ,.

Mail9, can you get a refund?

As a general question, if the 24 hour time period expires OR the 3-4 days waiting period that everyone seems to be getting extends to 5 or more days, can we apply for refunds. From my perspective, thats a good £600

[advanceswine]

Hi,

just would like to update my application for the benefit of other applicants.

Online application form submitted 11 November 2018
Super Priority Appointment at 20 Mark Lane, London on 4 December 2018
No communication at all
BRP received on 11 December 2018

Please note that I had employment gap of more than 60 days that was previously a reason for rejection but now not a issue as the requirement has been removed.

BRP expires on 2024

I have really benefited from this forum from very beginning for understanding various visas requirements and changes. Good luck to everyone.

Thanks

[allyf]

Wanted to touch base with others to see if anyone has made a booking for this week or next with sopra steria. I’m within my 28 days starting next week and I’m hopeful that I’ll get an appointment either the 19th, 20th or 21st...I want this application out of my hair before Christmas!! I read on another post someone didn’t get an appointment until Jan 3. Am I being slightly ambitious that appts will be available before Xmas? I was planning for Liverpool but I’m willing to drive anywhere..!!

[cja_1234]

Applied online & did biometrics on 1 Dec at Machester Central Library
Application is SET(O) under 5 years' Tier 2 route with "Super Priority" service

Escalated twice on 4th and 10th December.

No news until now (12th Dec in the morning).

[jagzmann]

I just called and the lady said the day of submission is the date of application 'confused.com '

I wrote a cover letter explaining that I called the UKVI on 5 November asking about which date is considered my date of application before I submitted my online application and they confirmed to me over the phone that it is the date of appointment (which is true). I explained all of that in my cover letter which I submitted with my documents and uploaded it under category 'proof of application'

I also included the period between the entry clearance being issued and me entering the UK in my 5 years period and it went fine

[seventimesandmore]

Hi everyone,

Just wanted to shine some hope in here, as I was reading this morning while anxiously waiting the promised email informing us whether my husband got his FLR(M) extension (2nd half of the 5yr route, a very straightforward application).

We paid for the Super Priority 24hr Service and he attended a BRP appointment at the Premium Lounge first thing yesterday morning (11th Dec). We received an email this morning (12th Dec) just after 9am confirming his visa has been granted and that the BRP will arrive in the post soon. So it was definitely a true 24hrs for us. Perhaps the teething problems are starting to work themselves out. Sorry to all those frustratedly still waiting and good luck, I hope you receive word very soon, I know from experience (7 visas over the years!) how much stress it can cause waiting.

[mail9]

Applied online & did biometrics on 1 Dec at Machester Central Library
Application is SET(O) under 5 years' Tier 2 route with "Super Priority" service

Escalated twice on 4th and 10th December.

No news until now (12th Dec in the morning).

same for me , applied on 26th november. no reply. no issues with my application at all, completely straight forward.
escalated twice on 4th and 10th

[mail9]

i called the home office and they said it was escalated only yesterday! so it is going to take 3 to 5 days for the decision to be made and 10 days for brp to come through. i could have applied for the standard service ,.

Mail9, can you get a refund?

As a general question, if the 24 hour time period expires OR the 3-4 days waiting period that everyone seems to be getting extends to 5 or more days, can we apply for refunds. From my perspective, thats a good £600

it is hard earned money.yes. but dont think they will give any refund as there are so many people in the same boat.

[badhodor]

Anyone whose ILR Set (O) application (tier 2 route) has been approved via. the new sopra steira appointment confirm whether they can access the original application still?

i.e. the one that they made via.the visas-immigration.gov.uk link, something like this:-

https://visas-immigration.service.gov.uk/resume/(some characters here)

Just wondering if this is still accessible by the ones whose application is approved and have got BRP or decision email/letter?

As this can confirm whether a decision has been reached or not?
I can still access mine so just wondering and speculating, that is all we can do while we go through this ordeal

[vcok]

Dear All,

Received an important update today by calling the Home Office.

If you have paid for 24 hour service, but keep receiving the note that 'your application is within the standard service time', it means there is a high chance there was a systematic mistake with your application and at the moment your application is considered under standard 6 month period.

As an action point from your side, please call Home Office an inform that you are under 24 hour Super Premium & there is a systematic mistake.

Background on my application;
1st of December appointment, 24-hour service with Sopra Steria.
Any attempt to receive an update had an email - you are still within the standard service. Only today they finally admitted the mistake.

Best of luck.

[ilovethebeatles]

Your message is not clear. Do you mean "mistake with your application" or "mistake with their system"?

In my case, I got same message saying it is within standard time but shortly after that a caseworker contacted me about the application. But yes, it appeared that they first contacted me telling me that I am not eligible yet i.e. they might have put my application on hold.

Dear All,

Received an important update today by calling the Home Office.

If you have paid for 24 hour service, but keep receiving the note that 'your application is within the standard service time', it means there is a high chance there was a systematic mistake with your application and at the moment your application is considered under standard 6 month period.

As an action point from your side, please call Home Office an inform that you are under 24 hour Super Premium & there is a systematic mistake.

Background on my application;
1st of December appointment, 24-hour service with Sopra Steria.
Any attempt to receive an update had an email - you are still within the standard service. Only today they finally admitted the mistake.

Best of luck.

[ecu-daba]

Applied online & did biometrics on 1 Dec at Machester Central Library
Application is SET(O) under 5 years' Tier 2 route with "Super Priority" service

Escalated twice on 4th and 10th December.

No news until now (12th Dec in the morning).

same for me , applied on 26th november. no reply. no issues with my application at all, completely straight forward.
escalated twice on 4th and 10th

Hi, I also applied on NOV 26th, and have not received any communications at all. Tier (2 General) 5 year route. No issues at all with my application. I have escalated twice (4th and 12th Dec). The guy at the call centre at UKVI told me that although they haven't received any formal notification from the HO about delays, they are taking dozens of escalations from ILR applicants using the super priority service. They do not why the cases are taking that long but certainly confirmed the delays. I also want to reiterate that there are no issues at all with Sopra Steria. I called them two days after my appointment and were able to confirm the exact time stamp of my uploaded documents and gave me a formal confirmation that all documents, including biometrics were successfully uploaded.

The HO phone line told me they have up to 10 working days to issue a communication. This period has now elapsed. They apologised about the caseworker not contacting me within the 5 working day period, but they also do not know why has this happened.

Basically, there is no follow up or escalation process after the 5 working day deadline has passed. All they do once you call again, is re- escalate the query which brings it back to square one. The caseworker therefore has no incentives to process your application quicker as nothing happens if they do not contact you within the stipulated 5 working days. They know that all we can do is to re-escalate again and wait for another 5 working days. In other words, the call centre seems to be a box ticking service aimed to satisfy the fact that they are required to take in a compliant and/or log a query but nothing happens on the other end. They do not anything about the case, the case worker or the situation with your application. So , basically, you just have to wait until the case worker decides to process your application regardless the 24hr super priority service.

It is totally shocking and unacceptable how they charge you and extra £600 on top of the already overpriced application fee for ILR and simply break their service standards. Hundreds of people opt for the Super Priority Service as they have travel/work deadlines arranged. The worst thing of all is that they do not even have the common sense to at least send an email explaining the reasons for the ongoing delays and expected process times. They can at least do this for all normal applications which seem to be the case for nearly all the people posting on this board.

I will submit an update as soon as I receive any communications.

Good luck to all.

[badhodor]

Just called again today at 11:00 am after my call yesterday to them where they updated my application to 24 hours service standard.

I was told to wait until 2:11PM today as that is when I called yesterday for HO to come back.

I am guessing that maybe HO has made an error with 24 hour super priority ones and only when you call them they are making the applications super priority?

[vcok]

Just called again today at 11:00 am after my call yesterday to them where they updated my application to 24 hours service standard.

I was told to wait until 2:11PM today as that is when I called yesterday for HO to come back.

I am guessing that maybe HO has made an error with 24 hour super priority ones and only when you call them they are making the applications super priority?

After my call today, this is my understanding as well. This is in case you keep receiving the note 'it is within the standard service time'.

Please share an update if you have any, more people push for this error, the faster hopefully this will be sorted.

Thanks, badhodor