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UKVCAS Super Priority Service

General UK immigration & work permits; don't post job search or family related topics!

Please use this section of the board if there is no specific section for your query.

Moderators: Casa, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe, push, Administrator

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pumz1984
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Re: UKVCAS Super Priority Service

Post by pumz1984 » Fri Dec 14, 2018 4:02 pm

I have submitted documents on the 26th Nov at Croydon - ILR Set(o). Today I have received this email :

Thank you for contacting UKVI Contact Centre.

Our records show your application is still being processed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.

bhcool
Newly Registered
Posts: 10
Joined: Wed Dec 05, 2018 2:46 pm
India

Re: UKVCAS Super Priority Service

Post by bhcool » Fri Dec 14, 2018 4:04 pm

Hi All,

Just want to share some good news, finally i got my ILR today, just to summarise i has appointment on 28th Nov, super priority at Birmingham, no letter/email until today, my solicitor contacted Home office yesterday and got the approval email today. I didn't contact UKVI at all as my solicitor was looking after my application.

Just want to mention that it seems there is technical issues for who applied between 26th nov to 1 dec and hence there are delays for those.

Also want to say thank you for all the forum members all the post here are very helpful and wish all best of luck.

anand_p
Newly Registered
Posts: 13
Joined: Wed Jun 17, 2015 10:10 am

Re: UKVCAS Super Priority Service

Post by anand_p » Fri Dec 14, 2018 4:11 pm

Hi,

Update on FLR-M ....

I've applied FLR-M for my wife on 30 Nov 2018 and 4th Dec 2018 was her Super priority appointment.
everything went fine and since 5th we didn't had any updates regarding the application and I've made many calls to UKVi and everytime they just take the details and say within 5 days we will get some one to address.

Today 14 Dec 2018 at 12:39 we received call from UKVI support and they say our application is in Standard service, told them NO, as we applied under Super priority and they said, application was not processed/touched and there is no update - Explained them that we are having travel plans next week and need our visa urgently. So, they told me to send a letter writing all the details to UK Visas and Immigration, Sheffield on special delivery- so, someone from home office can address.

So, after lunch i drafted the letter and did special delivery at 13:00 hrs today.

Still waiting how long it gonna take and it's all unnecessary expenses and dont know why it's called super priority & now i have to cancel the ticket and no refund.

Hope someone from Home office, need to prioritize.

Thanks,
A

FarooqShah86
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Posts: 30
Joined: Thu Dec 06, 2018 7:03 pm
Pakistan

Re: UKVCAS Super Priority Service

Post by FarooqShah86 » Fri Dec 14, 2018 4:34 pm

jas18 wrote:
Fri Dec 14, 2018 1:27 pm
Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy
In exactly similar situation.
Called Home office last tuesday. They said they have ‘referred’ my case to the case work team.
Did not receive any email. Nothing.
Called them again this morning. They said unfortunately all they could do was ‘refer’ it again and that I should wait.
Ok 👍🏻 So i’m waiting 🤷‍♂️

cja_1234
Newbie
Posts: 35
Joined: Wed Dec 05, 2018 5:16 pm

Re: UKVCAS Super Priority Service

Post by cja_1234 » Fri Dec 14, 2018 4:41 pm

bhcool wrote:
Fri Dec 14, 2018 4:04 pm
Hi All,

Just want to share some good news, finally i got my ILR today, just to summarise i has appointment on 28th Nov, super priority at Birmingham, no letter/email until today, my solicitor contacted Home office yesterday and got the approval email today. I didn't contact UKVI at all as my solicitor was looking after my application.

Just want to mention that it seems there is technical issues for who applied between 26th nov to 1 dec and hence there are delays for those.

Also want to say thank you for all the forum members all the post here are very helpful and wish all best of luck.
Many congratulations. Regarding "technical issues for who applied between 26th nov to 1 dec", what is your source? Your own analysis?

kumar88
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Posts: 6
Joined: Thu Dec 13, 2018 10:03 am
India

Re: UKVCAS Super Priority Service

Post by kumar88 » Fri Dec 14, 2018 4:44 pm

I submitted my application and went for appointment with sopra on 1st dec used the super priority and after 3 escalations I have received a reply stating
"
Thank you for contacting UKVI Contact Centre.

Our records show your application is still being processed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.
"

shah4404
Junior Member
Posts: 78
Joined: Fri Mar 22, 2013 2:44 pm

Re: UKVCAS Super Priority Service

Post by shah4404 » Fri Dec 14, 2018 8:31 pm

mail9 wrote:
Fri Dec 14, 2018 9:27 am
shah4404 and ilovebeatles
this is regarding the comment that only 10% applications are delayed and 90% done in 24 hours.
one personnel during the phone call told me that they are getting lots and lots of phone calls regarding delays in super priority and there are issues( dont know if he said that to make me a bit calmer). i was under the impression that quite a lot of applicants were facing the same problem of delay especially around 26-28th nov time.
hearing that we are only 10% causes more worry
But now that they have asked us to wait for 4 weeks before any action puts us in the situation of patiently waiting as we cant do anything else but wait. i wondered whether they would aim to finish the pending applications before they break for chrismas , atleast.
Hemmm if you go through the whole pages of this forum you will see most of the ppl got there decesion with in time may be delayed in post but visa issue date is usually with in 24 hours and yeah I received my BRP 8am today and issue date of ILR is with in 24 hours but one thing my wife applied with me at the same time ILR Lr in same center and biometric don same time but no response of her application but I can understand the frustration you guys paid but didt got the service which was promised you guys can claim atleast some refund atleast and we will do the same in my wife case

Kaley
Newbie
Posts: 39
Joined: Fri Sep 30, 2011 10:10 pm

Re: UKVCAS Super Priority Service

Post by Kaley » Fri Dec 14, 2018 11:35 pm

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

bhcool
Newly Registered
Posts: 10
Joined: Wed Dec 05, 2018 2:46 pm
India

Re: UKVCAS Super Priority Service

Post by bhcool » Sat Dec 15, 2018 9:11 am

cja_1234 wrote:
Fri Dec 14, 2018 4:41 pm
bhcool wrote:
Fri Dec 14, 2018 4:04 pm
Hi All,

Just want to share some good news, finally i got my ILR today, just to summarise i has appointment on 28th Nov, super priority at Birmingham, no letter/email until today, my solicitor contacted Home office yesterday and got the approval email today. I didn't contact UKVI at all as my solicitor was looking after my application.

Just want to mention that it seems there is technical issues for who applied between 26th nov to 1 dec and hence there are delays for those.

Also want to say thank you for all the forum members all the post here are very helpful and wish all best of luck.
Many congratulations. Regarding "technical issues for who applied between 26th nov to 1 dec", what is your source? Your own analysis?
My solicitor did mention to me last week that there is some technical issues and also i can see from the posts that the delays are happening to people who applied in this period including me as well.

User avatar
Ritchie12
Member
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Mood:
South Africa

Re: UKVCAS Super Priority Service

Post by Ritchie12 » Sat Dec 15, 2018 9:37 am

Kaley wrote:
Fri Dec 14, 2018 11:35 pm
My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.
Hey Kaley,
Congrats. Your journey and a few others here seems to be slowing giving me hope to apply with Super Priority.

Just out of interest, did you pay any extra for the Nottingham Library appointment?

Did you use SET O, SET M or SET(LR)?

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CR001
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Location: London
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South Africa

Re: UKVCAS Super Priority Service

Post by CR001 » Sat Dec 15, 2018 10:19 am

Ritchie12 wrote:
Sat Dec 15, 2018 9:37 am
Kaley wrote:
Fri Dec 14, 2018 11:35 pm
My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.
Hey Kaley,
Congrats. Your journey and a few others here seems to be slowing giving me hope to apply with Super Priority.

Just out of interest, did you pay any extra for the Nottingham Library appointment?

Did you use SET O, SET M or SET(LR)?
Tier 2 General to ILR is an application on form SET(O).

Spouse of ILR holder or British citizen is an application on form SET(M).

10 years long residence counting any category of visa is an application on SET(LR).
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Sat Dec 15, 2018 10:50 am

hi friends
:D
Finally I got an email suddenly from a case worker yesterday saying my ilr is approved , as simple as that, and confirmed my address of correspondence for sending documents.

2 escalations, got usual 2nd progress update on tuesday, got several different comments from phone line staff, one even said something might be wrong with my application,another said dont call again till 4 weeks , one said not to call till jan 10th , etc etc, but finally i couldnt believe my eyes when this email came through. the funny thing is that at first i ignored it and thought it was the same progress update email and left it unopened as i was at work and didn't want to ruin my day.
waiting for brp now.

mail9
Junior Member
Posts: 65
Joined: Thu Nov 29, 2018 12:00 pm

Re: UKVCAS Super Priority Service

Post by mail9 » Sat Dec 15, 2018 10:54 am

thanks all members for kind responses whlist the stressful wait.
hope the rest of you will get good news soon.

pride88
Junior Member
Posts: 53
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Mood:
India

Re: UKVCAS Super Priority Service

Post by pride88 » Sat Dec 15, 2018 11:06 am

Kaley wrote:
Fri Dec 14, 2018 11:35 pm
My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.
I applied on the 12th dec at 10 30.It has been two full working days, I have not received any email or letter. i am starting to get worried now.

cy60pangmail
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Posts: 13
Joined: Mon Aug 13, 2018 6:17 pm
China

Re: UKVCAS Super Priority Service

Post by cy60pangmail » Sat Dec 15, 2018 2:36 pm

Kaley wrote:
Fri Dec 14, 2018 11:35 pm
My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.
Hi, I just found out that after i finish my online application form for SET(O), only standard service comes out, should you able to select super priority service after it redirect to Sopra Steria Website?

pumz1984
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Posts: 4
Joined: Thu Dec 06, 2018 8:37 pm

Re: UKVCAS Super Priority Service

Post by pumz1984 » Sat Dec 15, 2018 8:08 pm

Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!

allyf
Member
Posts: 238
Joined: Sun Oct 14, 2018 9:40 am
Canada

Re: UKVCAS Super Priority Service

Post by allyf » Sat Dec 15, 2018 9:12 pm

cy60pangmail wrote:
Sat Dec 15, 2018 2:36 pm
Kaley wrote:
Fri Dec 14, 2018 11:35 pm
My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.
Hi, I just found out that after i finish my online application form for SET(O), only standard service comes out, should you able to select super priority service after it redirect to Sopra Steria Website?
Super priority service is not showing as available? What is the earliest appointment date you can get?

allyf
Member
Posts: 238
Joined: Sun Oct 14, 2018 9:40 am
Canada

Re: UKVCAS Super Priority Service

Post by allyf » Sat Dec 15, 2018 9:16 pm

Hi everyone,
Can someone please remind me, if an appointment is booked with Sopra Steria, are you allowed to change booking if something comes up earlier? Or do you have to cancel current appointment and re-book?

FarooqShah86
Newbie
Posts: 30
Joined: Thu Dec 06, 2018 7:03 pm
Pakistan

Re: UKVCAS Super Priority Service

Post by FarooqShah86 » Sun Dec 16, 2018 12:45 am

pumz1984 wrote:
Sat Dec 15, 2018 8:08 pm
Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!
Congratulations! I submitted mine on the 1st of december for the same category and under the same category. Nothing as yet!
just wondering if there is anyone who got an answer who submitted biometrics on the 1st of December?

cja_1234
Newbie
Posts: 35
Joined: Wed Dec 05, 2018 5:16 pm

Re: UKVCAS Super Priority Service

Post by cja_1234 » Sun Dec 16, 2018 8:02 am

FarooqShah86 wrote:
Sun Dec 16, 2018 12:45 am
pumz1984 wrote:
Sat Dec 15, 2018 8:08 pm
Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!
Congratulations! I submitted mine on the 1st of december for the same category and under the same category. Nothing as yet!
just wondering if there is anyone who got an answer who submitted biometrics on the 1st of December?
Not yet from me either. I submitted on 1 Dec. It seems things are finally moving for people who submitted on the w/c Nov 26, I hope I would hear something next week.

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