allyf wrote: ↑
Mon Dec 24, 2018 11:40 am
Had Sopra Steria appointment this morning...was very quick and seamless. The staff were all very helpful and efficient (or trying to be as they all wanted to leave by noon today). I made sure all my documents were good quality on their screen..i had to ask the agent to turn the screen over so I could see everything. I had uploaded a couple documents in the wrong sections, so she proceeded to re-scan and upload them for me..I asked her what she was doing with the duplicate scan which were in the wrong sections..she advised she wasn’t going to remove and leave in there too..think I preferred that anyway so that she didn’t accidentally remove something that shouldn’t have been. At first I thought I shouldn’t be letting her mess around with my folders, but I asked her to show me each item one by one just to ensure everything was in the right sections (and nothing was deleted!) She did ask me if I was comfortable with everything before she pressed SEND. Overall easy and efficient appointment finished in 20 mins. The agent even went as far to say everyone who has applied with super priority were receiving their decision within a few days..appreciated her optimism but really just wanted to roll my eyes!! Now I just wait ....
I had my appointment as well.
I had my appointment time as 11am, but I went at 10.35am they registered my right away as they wanted to finish early. Finished at 11.20am.
Mine took around 45mins as I had to do my biometrics twice due to system not scanning the passport properly.
I made the mistake of not checking all the files on the screen. The girl working on 1st desk just checked the mandatory docs. They also checked marriage certificate and bank statement as I had some issues uploading them.
Apart from that she didn't check anything else. When I mentioned that to ensure it is being submitted as super priority. They showed it was being submitted as super priority but they can't say if I will get answer within 24hours. Which contradicts to what they told you.
Now it's a waiting game...